Item: Webex App
Rating: 8
Author: Verified User

Overall Satisfaction with Webex App

Use Cases and Deployment Scope

We utilize Cisco's platform for calls that are scheduled by their employees. This ensures seamless communication and collaboration with Cisco's team. On the other hand, for calls scheduled within our organization, we rely on Microsoft Teams. This platform is integrated into our workflow, providing us with robust features for meetings, file sharing, and real-time collaboration. By using these two platforms, we can maintain efficient and effective communication both internally and externally.

Pros and Cons

Pros

Share screen is easy and fast
Option to Pause Screen Share
Stable

Cons

Too dark
Not very intuitive
The organization of attendees during calls is weird and the change options are limuted
Layout seems outdated
A bit complex sometimes

Return on Investment

No impact

Other Cisco Products Used

Cisco 1000 Series Integrated Services Routers (ISR 1000) and Cisco 550X Series Stackable Managed Switches

Adoption

Unfortunately, the specific information regarding the adoption of the Webex App across the company, including the number of users, types of users, and whether it is used departmentally or company-wide, is not available at this time. If you need further details, you may want to reach out to the IT department or the team responsible for managing communication tools within the organization.

Cisco Products Used for Hybrid Work

Webex Meetings

Organizational Challenges Faced

One of the main organizational challenges faced while planning or implementing hybrid work was the integration of various tools and workflows. It was crucial to identify which tools could be integrated with the existing environment and decide whether to replace them or build a new environment. Another significant challenge was evolving the organizational culture and leadership to ensure connectedness among employees in a hybrid workplace.

Alternatives Considered

Microsoft Teams

Microsoft Teams is more intuitive, experience is lighter and friendly, more intuitive, easier to navigate and better integrated with remaining aplications that we work with. Webex takes too much time to setup the calls, sometimes it gets a bit anoying the message "setting up the chairs". Webex should just do it faster.

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Other Software Used

Microsoft Teams

Likelihood to Recommend

Possibility to pause the screen share is definetly a plus. This allows to navigate to other windows, while the screen keeps being shared with the audience. However, the calls on temas are not pleasant, the layout is too fixed, dark and looks outdated. After the call window is minimize is tricky to get back on the default display.

Webex App Feature Ratings

Cisco Hybrid Work

Hybrid Work Model

Working from home

Hybrid Work Implementation Progress

I don't have experience with webex configuration

Other Products Considered

We chose Microsoft Teams to support our hybrid work environment because of its seamless integration with our existing Microsoft infrastructure, its user-friendly interface, and its comprehensive suite of collaboration tools. Teams has proven to be scalable and secure, meeting our needs for large meetings and webinars while ensuring compliance with security standards.

Other Collaboration Services Used

Microsoft Teams

Cisco Webex Experience

All-in-one Platform

I didn't. I tend to avoid using webex nowadays, it's not as intuitive as Mirosoft Teams. It's not simple to manage and navigate on screen during call, less flexible and more complex, more difficult to integrate on email when we have the complete Office 365 setup. Also, the time it takes to setup a call is anoying.

Security

I don't doubts about the webex security, but the integration with Microsoft Teams is not seamless and I try to avoid using it for collaboration meeting. It's difficult to see all participants (or it0s difficult to understand how to do it). Nowadays I try to avoid it. I just use it for call that were setup by Cisco teams.

Ease-of-Use

We didn't. Actually we tend to avoid usingWebex nowadays, it consumes a lot of CPU resources just to use a blured backgroung on video calls. The time it takes to "grab some chairs" and start the meetings is really bothering and it makes other people to wait on the lobby or in the call for the meeting to start.

Using Webex App

Users and Roles

70 - Sales, Managers and Pre-Sales Engineers

Support Headcount Required

3 - People who deliver and integrate Webex projects to our customers (we are a Cisco partners in several technicall areas, including collaboration).

Business Processes Supported

Voice Calls
Video Calls
Cisco Trainings

Innovative Uses

We are not

Future Planned Uses

Webex needs to e lighter and simpler

Likelihood to Renew

I tend to avoid using webex nowadays, it's not as intuitive as Mirosoft Teams. It's not simple to manage and navigate on screen during call, less flexible and more complex, more difficult to integrate on email when we have the complete Office 365 setup. Also, the time it takes to setup a call is anoying and blured background on Video calls consumes a lot of CPU usage.

Evaluating Webex App and Competitors

Products Replaced

Key Differentiators

Other

To have calls with Cisco Teams.

Evaluation Lessons Learned

Nowadays we use Microsoft Teams for all.

Webex App Implementation

Implementation Rating

Since I did not participate in the implementation of the Webex App, I am unable to provide a rating for the satisfaction level. For a more accurate assessment, it would be best to consult with colleagues who were directly involved in the implementation process. They can offer valuable insights and feedback based on their experience.

Implementation Details / Implementation Partner

Third-party professional services
Don't know

Unfortunately, I do not have the information regarding the third-party professional services company that performed the implementation. If you need further details, you may want to reach out to the team responsible for managing the implementation or the IT department within the organization. They might have the necessary information or be able to guide you to the right resources.

Webex App Training

Training Types Used

No Training

In-Person Training

Online Training

Ease of Webex App Training

No. Probably having training would improve my opinion and usability of Webex.

Configuring Webex App

Product Configurability

i don't have experience on webex configuration

Configuration Lessons

I don't have experience with webex configuration

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Webex App Support

Support Rating

My IT team provides the user support for Webex.

Webex App Customer Support Pros and Cons

Pros	Cons
Support cares about my success	Escalation required Need to explain problems multiple times

Premium Support

I was not involved on the purchase process.

Exceptional Examples of Webex App Support

No.

Using Webex App

Usability

It works fine

Webex App Reliability

Scalability

Reliability and Availability

In my experience, Webex is a widely available platform that supports global collaboration across multiple devices and platforms. However, I have found that setting up calls can sometimes be frustratingly time-consuming, especially when you're jumping from call to call, from teams or webex, and webex is for sure the app that takes longer to initiate the calls.