8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Ooma Office
Score 7.9 out of 10
N/A
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…
$9.95
per month
Pricing
8x8 Work
Ooma Office
Editions & Modules
No answers on this topic
Local Phone Number
$9.95
per month
Toll Free Number
$9.95
per month
Toll Free Calling Plan
$15.00
per month
Base Price
$19.95
per month
User Extension
$19.95
per month
Pro
$24.95
per month
Ooma Linx
$49.99
per month
Ooma Wireless Adapter
$49.99
per month
Ooma DP1 Desk Phone
$89.99
per month
Expansion Base Station
$99.99
per month
Yealink IP Phones
$99.99
per month
Cisco IP Phones
$109.99
per month
Yealink Conference IP Phones
$399.99
per month
Conference Bridge
Free
Ring Groups
Free
Virtual Receptionist
Free
Number Porting
Free
Offerings
Pricing Offerings
8x8 Work
Ooma Office
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
$19.95 per user/month
Additional Details
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Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.
8x8 provided more features and customization than Ooma Office, as well as a better phone selection. We tried Ooma Office before turning to 8x8, and while it worked fine, my colleagues here did not like the way calls could be parked/transferred/managed through their phones. …
I believe that 8x8 Work is well-suited for any organization, whether it employs 1-2 users or thousands. It is so easy to deploy and use. We are mainly a MS Teams house, and we want our Users to use this for Meetings and Chats. The fact that 8x8 has the flexibility to disable this within the client, so that it forces our users to continue working in Teams for meetings and chats, and then use the phone element in 8x8 Work, is brilliant. Our company finds it extremely easy to use, and the fact that we have different departments using it, with each department having the ability to change their outbound CLI to reflect the area of the business they are calling from, is excellent.
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
The auto attendant has built in text-to-speech, but this same engine should be put to use for individual and ring group voicemail messages.
Call forwarding in the mobile app should be relocated for easier access. Instead it's buried somewhere under the generic "account settings"
The default user template disables voicemail text transcription. Why???
One fax number should be accessible by app for more than 1 user. Responsibility for faxes is usually distributed among a few people in a typical small office setting.
Ability to receive and send SMS messages from a shared "main company number" would be awesome. Ability to assign this to certain users would rock!
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
I'm not using it to its full capacity like a Zoom or teams Workspace. I use the service for phone calls, hate application on my cellphone and the voicemail apparatus. This we like because it gives us the feel of a large firm when we aren't.
Ooma has helped us make better use of our phones and given us many more capabilities than our previous service. The mobile app has provided an excellent connection and quality. Its integration with the cellular phone app and contacts makes it a breeze to use. Emailed recordings of voicemails are very helpful for both receiving messages and allowing us to archive them. It has also saved us a significant amount of money and provided us with a more capable and reliable system all at once.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
I prefer 8x8 Work; it has the right number of features and modes for the communication I need. I much prefer 8x8 Work meetings to zoom meetings, as it is much, much easier to transition between devices when I am on the road. 8x8 Work is also easier to manage across multiple modes of communication.
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can adjust for you.
The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
