Absorb LMS aims to empower organizations to train employees with the skills needed to stay modern and relevant in today's fast-paced world. The LMS software focuses on aligning learning needs with business demands.
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UKG Pro
Score 8.2 out of 10
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UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
As a way to deliver eLearning content and track completion, I think Absorb handles our 7000+ users competently. In addition, their support team was always extremely helpful and responsive. When we went through the process of integrating Absorb with Skillsoft Business Advanced library, Absorb's team was very knowledgeable and helpful. I think teams needing more streamlined checklist-style OJT skills tracking will be disappointed by Absorb's feature. It takes 4-5 clicks for a user to trainer to sign off on one skill.
I would say, well, I don't want to focus on less appropriate. I want to be well suited. I really feel like if the transparency with our count rep and then just diving in onto how to problem solve and how to troubleshoot, I think that's most important with that.
Overall, Absorb LMS is pretty easy to use for learners and especially for admins. It's practical to create and manage course content - it provides the most crucial options and yet is lean enough not to overcomplicate the admin's life. The consistent and customizable "table-view" in most of the admin-areas is very helpful and easy to follow.
Using Enrollment Rules, Absorb LMS let you define who a course applies to and how they get enrolled. You can build rules based on learner attributes, such as department, location job role, group, to include or exclude specific audiences. The way Absorb LMS is using enrollment attributes, no other LMS actually can fulfill our requirements easier. Enrollment rules are mainly embedded in individual course options (you can also create scheduled enrollments outside of the courses).
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
The "And" and "Or" rules for self + automatic enrollment could be spelled out more to clarify who we're enrolling into courses
The thumbnail and poster "Upload photo" section is confusing. There should be a "Favorites" folder where we can easily find most commonly used posters and thumbnails
more education around Absorb analyze essentials
How the Featured courses section ranks courses is confusing on the back-end. I need to switch the primary one to second place to feature the new one first. But if the previous one now becomes second place, what happens to the old course that was in second place? I've noticed the order you select on the back-end for this isn't always reflected on user side
Same comment as Featured Courses but for appearance of billboards. Hard to position each in the right order
Onboarding and recruiting need an environment that is more stable and dependable.
Core Benefits could be enhanced to allow OE and LE events via the mobile app.
Service and support need to be increased; days and weeks now, when we first went live, it was minutes and hours.
Adapting all version of time management into one or two versions, at no cost to the customer would allow the resources from UTA, UTM and WFM Classic to be directed to future enhancements and would allow support services to be increased for the 2 remaining platforms.
We love the ability to have a user-friendly system that integrates well with our different HR interfaces (we have 3 systems that feed data/employees into the system). It makes it easy to track course completions and report out on metrics enterprise-wide. In addition, the ability to provide consistent education to staff who are geographically dispersed is a huge incentive for us, and Absorb LMS does this seamlessly.
We have been a customer since 2015, we have gone to market and find that UKG Pro product is both user friendly for administrators as well as the employee. The qualify of support and service of UKG team is valued and we trust the product.
I have never built/managed an LMS platform before and I find it very user friendly and capable of doing 98% of what I need it to do. We have been in the system almost a year and one of the struggles I had using the reporting tool has already been resolved and updated!
It gets the job done, but not with a few deep sighs. Once you know where stuff lives, it's manageable, but the first learning curve is steep, some menus feel buried. However, it's consistent, reliable and doesn't crash on me, which counts for a lot. With a little UI glow up it could push into a 9 zone.
We have never had any major issue with Absorb's availability. Any outages that have occurred have been planned an communicated. Any small issues that occur within the Absorb platform have been addressed efficiently and quickly by support and the development team
For the most part UltiPro has been reliable, but it could definitely be better. There have been several notable server issues where we were unable to access the product or unable to utilize some of the features. Customer support is usually quick to respond to questions about these issues, but they do not proactively reach out to customers whose environments have been effected by outages
We have experienced infrequent issues with things like load times on reporting, or pages timing out, but for the large majority of our time within the system things have worked as they should
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
We absolutely loved both our sales representative, Mike Kuphos, and our Implementation manager, Joe Zizian. Joe has continued to be a great resource, even since we went live with our LMS and were moved into the maintenance stage! I sent over a quick question recently when I was stuck in the platform... within hours, he responded with a video walking me through how to do what I was having trouble with. I truly cannot say enough wonderful things about Joe and the level of customer service he has provided throughout implementation and beyond. I haven't really had to use alternate support methods.
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
The training was comprehensive - there were existing modules to learn functionality but working with Absorb staff, and receiving recordings of those walk-throughs, made a rapid understanding of the LMS achievable and covered the necessary material that was needed and allowed for specific questions to be addressed.
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
The implementation of Absorb went very seamlessly. We previously had the Oracle LMS and importing user data and getting the new system up to speed was painless. The smooth transition helped leaders and staff gain confidence early in the application/company and we have had a successful partnership with Absorb since.
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Absorb LMS is feature packed with small but smart elements (can have a username that isnt an email, can change the core language used in the platform, can change the font and layout) that offer greater security and accessibility for learners.
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
We have already scaled our LMS from a couple hundred users to 1000 users and have plans to scale even larger. We use the LMS across multiple internal departments. countries and user types. Absorb has made it easy to integrate and scale and we will continue to scale in the near future.
We work directly with Kirsten Spak, who has continuously provided timely and quality help for myself as the lead and our organization. Kirsten has helped us ensure that we are going about things as efficiently and is always willing to walk through things to demonstrate suggestions and functions. As we look to expand our offerings further, Kirsten has helped strategize for the best approach, which has helped our workflow and the end-user experience. As we are still relatively new users, but using the LMS every day, Kirsten has been very patient and provided clear instruction on processes when we were unsure of what to do and has been able to troubleshoot, with her team, functions that were desired but not availability at the time, to provide us with solutions.
Our ROI is yet to be determined as we haven't fully rolled it out yet. We hope that this will improve our customer loyalty and advocacy, set us apart from competitors, and appeal to prospects as something that is extremely valuable. ROI measurements will include customer participation, satisfaction from learners and their managers and any new customers who quote the platform as a reason they chose us.
Personally as a veteran user of UKG Pro, in past employers I have seen many amazing increases in employee engagement and ROI.
With QuVa, we are still very new to the UKG Pro platform and are just now beginning to get out of the implementation phase where we can start measuring the change. I will be looking for changes in Overtime spending to reduce as a result of more informative and actionable dashboards for managers to monitor overtime and timeclock abuses in real time. I am also expecting employees to engage more with new features being pushed out to the mobile app.
