ActiveCampaign vs Mautic | TrustRadius

What users are saying about

Score 8.8 out of 10

Based on 349 reviews and ratings

Score 9.3 out of 10

Based on 5 reviews and ratings

Feature Rating Comparison

ActiveCampaign

Mautic

WYSIWYG email editor

Dynamic content

Ability to test dynamic content

Landing pages

A/B testing

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

ActiveCampaign

Mautic

Lead nurturing

Lead scoring and grading

Data quality management

Automated sales alerts and tasks

ActiveCampaign

Mautic

Calendaring

Event/webinar marketing

ActiveCampaign

Mautic

Social sharing and campaigns

Social profile integration

ActiveCampaign

Mautic

Dashboards

Standard reports

Custom reports

ActiveCampaign

Mautic

API

Role-based workflow & approvals

Customizability

Integration with Salesforce.com

Integration with Microsoft Dynamics CRM

Integration with SugarCRM

Pros

They have incredible customer service. There is a chat option right in your account, they are quick to reply, and always so kind and patient.
The whole system is so user friendly. Campaigns/emails are easy to write and design, and segments and tags are easy to manage.
I can also create incredibly good looking lead pages right in my account. They are quick to make because AC's templates are all really wonderful. Saves me a lot of time!

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Health Coach

Coming Back WholeHealth, Wellness and Fitness, 1-10 employees

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Forms are very intuitive, you don't need to be a geek, anyone can use Mautic.
Campaign Builder is very reliable, fast, and easy to use—you have so many features to choose from.
Emailing with just a single touch, you can set your campaigns to lunch whenever you want, A/B testing is really easy, a few customizable templates.

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Jimmy Guillermo

Periodista | Publicista | Analista de Inbound Marketing y Campañas Inbound

LFI Agencia DigitalMarketing and Advertising, 51-200 employees

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Cons

I wish that I could use my own IP and a third party tool like SendGrid to manage deliverability
Some of the contact search capabilities are lacking
Ability to add additional users for a small fee would be preferable to needing to upgrade for a substantial monthly additional fee

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Verified User

Manager in Other

E-Learning Company, 1-10 employees

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Both the email and landing WYSIWYG was flawed, ran into errors and glitches.
Form actions were lacking, and simple automation from forms was problematic.
Focus items were buggy on Mautic landing pages... had to add through Javascript, and caused issues on the page.

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Digital Marketing Operations Manager

SaltStackComputer Software, 51-200 employees

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Likelihood to Renew

ActiveCampaign 9.1

Based on 9 answers

For our clients (Course creators, event hosts & managers, business leaders that have existing marketing in place and want to grow past 6 & 7 figures), we highly recommend ActiveCampaign, because:

Broad capabilities - ability to create individual emails to specific segments (the right people) at the right time (predictive sending for the greatest likelihood of conversion) and automated flows so that our clients are generating revenue
Integrations - We run ads for our clients, and ActiveCampaign automatically creates dynamic audiences for our social media platforms so that our ads are going to audiences that have just opened or clicked emails (or that follows up with people who haven't engaged). The number of programs that ActiveCampaign connects to makes the marketing a seamless experience for our clients.
Visualization of data - With the flow builder, you can see where people are in the process, what tags are being applied overall - makes it so much easier to create email marketing solutions for clients.
Reporting - The ability to see specific open, click, and conversion rates in one place.
Outstanding customer support - Having the ActiveCampaign team behind you makes it easy to recommend and use it for clients.

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CEO (Chief Executive Officer)

Simply Heaven DesignMarketing and Advertising, 1-10 employees

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No score

No answers yet

No answers on this topic

Usability

ActiveCampaign 8.0

Based on 26 answers

Very easy to use. I only give it a 9 instead of 10 because it would be best if you have some marketing knowledge before you start using it. Even if it's just a basic understanding of terms and best practices. However, the chat support is great and they even offered to send me videos of them doing what I needed help with.

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Chesare Johnson

Producer/Audio Engineer

Silver Stoners Creative, LLCMusic, 1-10 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

ActiveCampaign 9.2

Based on 3 answers

I've never had ActiveCampaign down for maintenance. I'm sure they update things, but they always seem to manage to stay live. Also, I've had very few errors, if any. None come to mind. This might be to due to the fact I focus on building things as simply as possible, but I also believe it's due to the quality of the software.

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Ben Marcoux Roofing Lead Generation Expert

Manager @ BMX Marketing LLC

BMX Marketing, LLCMarketing and Advertising, 1-10 employees

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No score

No answers yet

No answers on this topic

Performance

ActiveCampaign 7.7

Based on 3 answers

ActiveCampaign works seamlessly with the other tools I use. It integrates directly with most. And if no direct integration is available, there is almost always one you can make using Zapier. I've yet to run into a technical error that prevented me from doing something I wanted to be able to do.

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Ben Marcoux Roofing Lead Generation Expert

Manager @ BMX Marketing LLC

BMX Marketing, LLCMarketing and Advertising, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

ActiveCampaign 6.9

Based on 29 answers

The chat is great and it’s pretty fast, I personally would like a phone agent at times to facilitate the process yet that’s just my preference; Again, the chat agents are quick, effective and do the actual work that support agents are hired to do. I’m happy with my subscription

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Verified User

Executive in Corporate

E-Learning Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

ActiveCampaign 7.7

Based on 5 answers

Very satisfied with our implementation in our professional medical practice, allowing us to be on top of client service, and not miss out on crucial information and insights. Marketing is often neglected in professional practices and ActiveCampaign solved this problem with aplomb.

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William Ainslie

Practice Owner & Founder

William Ainslie BiokineticsAlternative Medicine, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I've used many ESP and CRM software that TrustRadius does not have listed (such as Kartra, ConvertKit, etc.). ActiveCampaign beats all of this in price, user-friendly implementation, ability to easily create complex subscriber-responsive campaigns/automation, and more.

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Verified User

Consultant in Other

Writing & Editing Company, 1-10 employees

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Mautic's competitive advantage is cost. Other solutions can be prohibitively expensive, and some other marketing automation solutions I had used required costly up-front investment for onboarding. I chose Mautic because I had grown weary of the aggressive sales tactics and unreasonable pricing of competitors' offerings for small businesses and agencies.

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Verified User

Executive in Marketing

Marketing and Advertising Company, 1-10 employees

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Scalability

ActiveCampaign 9.2

Based on 2 answers

I've tried several of the email services available today. ActiveCampaign makes it easy and fast to get set up. And they have some of the best email deliverability available today as well. That's really important when it comes to email marketing, because winding up in spam or promotion folders makes your email marketing efforts and uphill battle.

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Ben Marcoux Roofing Lead Generation Expert

Manager @ BMX Marketing LLC

BMX Marketing, LLCMarketing and Advertising, 1-10 employees

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No score

No answers yet

No answers on this topic

Return on Investment

The ROI has been in my time. Its pretty easy to use and setup.
The live chat support is really helpful. The support staff seem to be really good. They quite often send short video screen recordings to show me how to do something.

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President

Jim Harshaw Jr. Performance CoachingManagement Consulting, 1-10 employees

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Mautic Marketing has helped me to capture more leads.
Mautic Marketing has helped me to increase my newsletter subscribers.

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Shawngela Pierce

Life Coach | Public Speaker

Seek Within YouProfessional Training & Coaching, 1-10 employees

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Screenshots

See All (5) ActiveCampaign Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ActiveCampaign Editions & Modules

Edition

Lite	$9.00¹
Plus	$49²
Professional	$129³
Enterprise	$229⁴

Per Month [3 Users]
Per Month [25 Users]
Per Month [50 Users]
Per Month [Unlimited Users]

Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Mautic Editions & Modules

Edition

Mautic Marketing Automation	$0

Additional Pricing Details

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Rating Summary

ActiveCampaign

Mautic

ActiveCampaign

Mautic

ActiveCampaign

Mautic

ActiveCampaign

Mautic

ActiveCampaign

Mautic

ActiveCampaign

Mautic

ActiveCampaign

Mautic

ActiveCampaign

Mautic

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