What users are saying about

ADP Vantage HCM

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91 Ratings

ADP Workforce Now

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484 Ratings

ADP Vantage HCM

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91 Ratings
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Score 6.7 out of 101

ADP Workforce Now

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484 Ratings
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Score 7 out of 101

Add comparison

Likelihood to Recommend

ADP Vantage HCM

I have used many payroll services and software. ADP Vantage is definitely the most advanced and intuitive product that I have used. We have a decentralized payroll, and it works great however I understand most clients do all the payroll at one location, so it suits either way. I not only recommend it for the exceptional product but also for the customer service that ADP provides.
Lydia Chodnicki profile photo

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Feature Rating Comparison

Human Resource Management

ADP Vantage HCM
6.3
ADP Workforce Now
7.7
Employee demographic data
ADP Vantage HCM
6.4
ADP Workforce Now
8.2
Employment history
ADP Vantage HCM
6.0
ADP Workforce Now
8.2
Job profiles and administration
ADP Vantage HCM
6.3
ADP Workforce Now
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP Vantage HCM
5.6
ADP Workforce Now
7.5
Organizational charting
ADP Vantage HCM
6.9
ADP Workforce Now
6.6
Organization and location management
ADP Vantage HCM
6.2
ADP Workforce Now
7.5
Compliance data (COBRA, OSHA, etc.)
ADP Vantage HCM
7.0
ADP Workforce Now
8.1

Payroll Management

ADP Vantage HCM
7.0
ADP Workforce Now
8.1
Pay calculation
ADP Vantage HCM
6.5
ADP Workforce Now
8.7
Support for external payroll vendors
ADP Vantage HCM
6.1
ADP Workforce Now
7.5
Benefit plan administration
ADP Vantage HCM
6.1
ADP Workforce Now
8.0
Direct deposit files
ADP Vantage HCM
7.1
ADP Workforce Now
8.6
Salary revision and increment management
ADP Vantage HCM
7.6
ADP Workforce Now
7.9
Reimbursement management
ADP Vantage HCM
8.4
ADP Workforce Now
8.0

Leave and Attendance Management

ADP Vantage HCM
7.4
ADP Workforce Now
8.2
Approval workflow
ADP Vantage HCM
6.2
ADP Workforce Now
8.1
Balance details
ADP Vantage HCM
8.0
ADP Workforce Now
8.1
Annual carry-forward and encashment
ADP Vantage HCM
7.9
ADP Workforce Now
8.2

Employee Self Service

ADP Vantage HCM
6.9
ADP Workforce Now
8.2
View and generate pay and benefit information
ADP Vantage HCM
6.6
ADP Workforce Now
8.7
Update personal information
ADP Vantage HCM
6.7
ADP Workforce Now
8.7
View company policy documentation
ADP Vantage HCM
6.2
ADP Workforce Now
8.6
Employee recognition
ADP Vantage HCM
7.8
ADP Workforce Now
7.6
View job history
ADP Vantage HCM
7.3
ADP Workforce Now
7.6

Asset Management

ADP Vantage HCM
9.2
ADP Workforce Now
6.0
Tracking of all physical assets
ADP Vantage HCM
9.2
ADP Workforce Now
6.0

HR Reporting

ADP Vantage HCM
7.2
ADP Workforce Now
7.2
Report builder
ADP Vantage HCM
6.2
ADP Workforce Now
7.2
Pre-built reports
ADP Vantage HCM
8.5
ADP Workforce Now
7.1
Ability to combine HR data with external data
ADP Vantage HCM
6.8
ADP Workforce Now
7.2

Onboarding

ADP Vantage HCM
6.7
ADP Workforce Now
5.5
New hire portal
ADP Vantage HCM
6.9
ADP Workforce Now
6.1
Manager tracking tools
ADP Vantage HCM
6.5
ADP Workforce Now
4.8

Performance and Goals

ADP Vantage HCM
7.2
ADP Workforce Now
7.7
Corporate goal setting
ADP Vantage HCM
6.8
ADP Workforce Now
7.6
Individual goal setting
ADP Vantage HCM
6.6
ADP Workforce Now
7.8
Line-of sight-visibility
ADP Vantage HCM
7.6
ADP Workforce Now
7.6
Performance tracking
ADP Vantage HCM
7.8
ADP Workforce Now
7.9

Performance Management

ADP Vantage HCM
6.7
ADP Workforce Now
7.4
Performance plans
ADP Vantage HCM
6.7
ADP Workforce Now
7.6
Performance improvement plans
ADP Vantage HCM
6.7
ADP Workforce Now
7.4
Review status tracking
ADP Vantage HCM
6.9
ADP Workforce Now
7.6
Review reminders
ADP Vantage HCM
6.8
ADP Workforce Now
7.3
Multiple review frequency
ADP Vantage HCM
6.3
ADP Workforce Now
7.2

Succession Planning

ADP Vantage HCM
7.1
ADP Workforce Now
6.0
Create succession plans/pools
ADP Vantage HCM
9.4
ADP Workforce Now
5.8
Candidate ranking
ADP Vantage HCM
7.1
ADP Workforce Now
5.7
Candidate search
ADP Vantage HCM
5.8
ADP Workforce Now
6.3
Candidate development
ADP Vantage HCM
5.8
ADP Workforce Now
6.2

Recruiting / ATS

ADP Vantage HCM
6.2
ADP Workforce Now
6.8
Job Requisition Management
ADP Vantage HCM
5.9
ADP Workforce Now
8.1
Company Website Posting
ADP Vantage HCM
6.8
ADP Workforce Now
7.8
Publish to Social Media
ADP Vantage HCM
6.5
ADP Workforce Now
7.7
Job Search Site Posting
ADP Vantage HCM
6.6
ADP Workforce Now
6.9
Duplicate Candidate Prevention
ADP Vantage HCM
6.0
ADP Workforce Now
2.3
Applicant Tracking
ADP Vantage HCM
5.9
ADP Workforce Now
7.4
Notifications and Alerts
ADP Vantage HCM
5.9
ADP Workforce Now
7.7

Pros

  • The processes are simple
  • ADP always help to fix any issues that may arise.
  • It is nice to have a knowledgeable source to go to if you are in many states and the laws are different for each.
  • All of our taxes are also completed and submitted by ADP
No photo available
  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo

Cons

  • Batch output reports are not user friendly and efficient. They are not easy to read or use for audit purposes.
  • Not being able to find employees by the whole SSN makes it difficult in times that is your only known source of data for the employee.
  • The lack of use of effective dates makes it very difficult to report on and prepare audit documentation for clients.
  • There are bugs still in this system that seem to be only brought up by the client and the action to fix or make right is not taken with the critical needs of the clients.
Nicole Walsh profile photo
  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo

Likelihood to Renew

ADP Vantage HCM8.2
Based on 7 answers
We always want the latest updates.
Maria Zheleznyak profile photo
ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

Usability

ADP Vantage HCM5.2
Based on 5 answers
There are a lot of steps to learn, you can't just "wing-it". You really have to take notes and familiarise yourself
No photo available
ADP Workforce Now8.2
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo

Reliability and Availability

ADP Vantage HCM6.4
Based on 1 answer
The system tends to act up/glitch on payroll processing days.
Maria Zheleznyak profile photo
ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.

Performance

ADP Vantage HCM8.2
Based on 2 answers
Overall it works very well, except the occasional glitching which causes delays in processing.
Maria Zheleznyak profile photo
ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.

Support

ADP Vantage HCM7.2
Based on 6 answers
Our support team staff are great! They are in constant communication with us, and follow-up timely on our SRs
No photo available
ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo

Online Training

ADP Vantage HCM5.9
Based on 3 answers
A lot of set ups vary from company to company so parts of our training we found it difficult to relate it to our processes. They have TONS of training modules available and a streamlined process for what you should complete and when. Would have been helpful to have onsite training for how much one pays for the system.
No photo available
ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

ADP Vantage HCM5.5
Based on 5 answers
Still not implemented
Maria Vladova profile photo
ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

Currently using ADP PayForce. ADP is upgrading PayForce to Vantage. We have not looked at other products.
Maria Vladova profile photo
Our company used ADP prior to Workforce Now. We tried PayChex for one year 11 years ago, however did not like the functionality and time required to process a payroll. We returned to ADP, then tried Paylocity...that lasted one small payroll, as our payroll clerk was extremely dissatisfied with the product. I was on the telephone with our ADP representative asking what ADP could do to help us remedy our error in moving to paylocity. ADP was great, they explained the ADP Workforce Now product. Helped us return to ADP in time to do a full payroll the following week, and helped to collect the information from Paylocity in time to do the first quarter report in a timely manner. This was a difficult task as Paylocity was less than forthcoming with the reports we needed to provide. The Paylocity support team finally admitted they could not do the what they claimed in the demo. Waste of time and a lot of money. ADP Workforce Now has proven to us they will be there when we need them.
Stewart Melanie profile photo

Scalability

ADP Vantage HCM8.2
Based on 1 answer
Ability to adapt to large amounts of data.
Maria Zheleznyak profile photo
ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.

Return on Investment

  • Positive when all systems are working correctly
  • Negative when systems are not working correctly and causes delay of payment
Maria Zheleznyak profile photo
  • It's given me a lot more time for other things. Payroll takes significantly less time than it used to, managing requisitions is a smooth process so hiring is more transparent and takes less time, and employees are able to view their own information and make changes. In general, I have gotten several hours back a week just from using ADP, which allows me to focus on our strategic goals.
Tara Kelly profile photo

Pricing Details

ADP Vantage HCM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.