What users are saying about
22 Ratings
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332 Ratings
22 Ratings
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Score 7.4 out of 100

Microsoft Teams

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332 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Microsoft Teams

Can have group chats on topics that only concern a few employees. We have a Technology group where we add and brainstorm new applications and software that might be appropriate for our company. It's a good way to organize our ideas and thoughts without having to send out mass email chains and we can discuss the ideas at our next meeting. Microsoft Teams also lets us efficiently communicate with remote workers since email can lag. This allows almost real-time conversations and collaborations for our employees.
Karen Zelzer | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.0
Microsoft Teams
High quality audio
Amazon Chime
8.2
Microsoft Teams
High quality video
Amazon Chime
8.0
Microsoft Teams
Low bandwidth requirements
Amazon Chime
7.8
Microsoft Teams
Mobile support
Amazon Chime
7.9
Microsoft Teams

Screen Sharing

Amazon Chime
7.8
Microsoft Teams
Desktop sharing
Amazon Chime
8.1
Microsoft Teams
Whiteboards
Amazon Chime
7.5
Microsoft Teams

Online Meetings / Events

Amazon Chime
7.9
Microsoft Teams
Calendar integration
Amazon Chime
7.7
Microsoft Teams
Meeting initiation
Amazon Chime
8.0
Microsoft Teams
Integrates with social media
Amazon Chime
7.7
Microsoft Teams
Record meetings / events
Amazon Chime
8.1
Microsoft Teams
Slideshows
Amazon Chime
7.8
Microsoft Teams

Online Events Collaboration

Amazon Chime
7.2
Microsoft Teams
Live chat
Amazon Chime
7.9
Microsoft Teams
Audience polling
Amazon Chime
6.4
Microsoft Teams
Q&A
Amazon Chime
7.4
Microsoft Teams

Online Events Security

Amazon Chime
8.2
Microsoft Teams
User authentication
Amazon Chime
8.4
Microsoft Teams
Participant roles & permissions
Amazon Chime
7.9
Microsoft Teams
Confidential attendee list
Amazon Chime
8.2
Microsoft Teams

Project Management

Amazon Chime
Microsoft Teams
7.1
Task Management
Amazon Chime
Microsoft Teams
7.4
Gantt Charts
Amazon Chime
Microsoft Teams
5.6
Scheduling
Amazon Chime
Microsoft Teams
7.5
Workflow Automation
Amazon Chime
Microsoft Teams
6.4
Mobile Access
Amazon Chime
Microsoft Teams
8.6
Search
Amazon Chime
Microsoft Teams
7.4
Visual planning tools
Amazon Chime
Microsoft Teams
6.8

Communication

Amazon Chime
Microsoft Teams
8.5
Chat
Amazon Chime
Microsoft Teams
9.0
Notifications
Amazon Chime
Microsoft Teams
8.3
Discussions
Amazon Chime
Microsoft Teams
8.6
Surveys
Amazon Chime
Microsoft Teams
7.5
Internal knowledgebase
Amazon Chime
Microsoft Teams
7.6
Integrates with GoToMeeting
Amazon Chime
Microsoft Teams
10.0
Integrates with Gmail and Google Hangouts
Amazon Chime
Microsoft Teams
8.0
Integrates with Outlook
Amazon Chime
Microsoft Teams
9.0

File Sharing & Management

Amazon Chime
Microsoft Teams
8.0
Versioning
Amazon Chime
Microsoft Teams
8.1
Video files
Amazon Chime
Microsoft Teams
8.1
Audio files
Amazon Chime
Microsoft Teams
8.2
Document collaboration
Amazon Chime
Microsoft Teams
8.2
Access control
Amazon Chime
Microsoft Teams
7.6
Advanced security features
Amazon Chime
Microsoft Teams
7.5
Integrates with Google Drive
Amazon Chime
Microsoft Teams
8.2
Device sync
Amazon Chime
Microsoft Teams
8.5

Pros

Amazon Chime

  • The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
  • Using Chime as an instant messaging app between our workforce is extremely helpful.
  • It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
  • The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
  • Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
Gary Smolyak | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • Lack of rollout plans from MS that businesses can use to improve user adoption.
  • Slack still has more connectors.
  • Meetings could more intuitive and most of the screen is just pictures of people.
  • The desktop application is very large and absorbs a lot of system resources.
  • Multiple users cannot share screens at once, one at a time only.
  • Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
Justin Pink | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 7.4
Based on 18 answers
It has a lot of great features and we are working to roll it out to our whole organization. It sometimes feels a little under-developed or maybe under used. There are some things I wish it did better - like integrating the group calendar rather than my own calendar and letting us have instant chat vs persistent.
Jill Liegghio | TrustRadius Reviewer

Support

Amazon Chime

Amazon Chime 7.8
Based on 4 answers
Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.7
Based on 69 answers
Getting support for any MS Product kind of feels like pulling teeth. I have looked for support on the slowness of Teams to try and resolve it, but there is nothing really out there even from the MS reps other than deleting the hidden appsdata folder for Teams or uninstall/reinstall the software or just use the web-based Teams app.
Charles R. Coggins III | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Microsoft Teams

Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs the functions of Skype and also integrates many other features integral to applications like Slack, Webex Teams, and Yammer. Teams also has the added benefit of being connected within the Microsoft network of apps. Users can leverage the powerful cloud computing of O365 in order to access other materials stored on the shared platform. This is a huge benefit of staying within the same ecosystem.
Joshua Melder | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
  • Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Shane Finnegan | TrustRadius Reviewer

Microsoft Teams

  • Efficiency - Microsoft Teams helps my team be more efficient by allowing the team members to work together more efficiently because all the project documents are together in one place.
  • Collaboration - Microsoft Teams allows team members to collaborate and provide input quickly and easily on other team members' ideas and documents.
Cindy Arco | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Amazon Chime
7.4
Microsoft Teams
8.4

Usability

Amazon Chime
Microsoft Teams
7.4

Support

Amazon Chime
7.8
Microsoft Teams
7.7

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