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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Chime

    Score7.3 out of 10
    N/AAmazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

    $0

    per minute

    Microsoft Teams

    Score8.2 out of 10
    N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    SAP Ruum

    Score9 out of 10
    N/ASAP Ruum is a presented by the vendor as a lightweight project management, task management, and collaboration software, with use cases and templates for marketing, sales teams, HR tasks (e.g. onboarding), or organizing information for sharing with stakeholders.N/A
    Pricing
    Amazon ChimeMicrosoft TeamsSAP Ruum
    Editions & Modules
    Business Calling - Inbound
    $0.002216
    per minute
    Business Calling - Phone Numbers
    $1
    per number per month, US Only
    Meetings - Pro
    $3
    *per user per day
    Meetings - Basic
    Free
    Business Calling - Outbound
    Country Dependent
    per minute
    Business Calling - Receive Text
    Free
    US Only
    Business Calling - Send Text
    Country Dependent
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Amazon ChimeMicrosoft TeamsSAP Ruum
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoYesNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details*up to $15.00 per user per monthDiscounts are available for non profit organizations.—
    More Pricing Information
    Community Pulse
    Amazon ChimeMicrosoft TeamsSAP Ruum
    Considered Multiple Products
    Amazon AWS
    Chose Amazon Chime
    Amazon has a very good audio and video quality. Chime's video conferencing feature works as expected there is no lag in the audio. If the internet speed is about 50 mpbs + then it works as a charm! At times the desktop can get slow but the mobile application is pretty fast as …
    Incentivized
    Chose Amazon Chime
    Amazon Chime stacks up cleaner and much more intuitive to Google Hangouts Chat. In comparison to Slack, Amazon Chime is much better because Slack is not conducive to having a face-to-face conversation, much less, screen sharing. Microsoft Teams was hard to use when some of our …
    Incentivized
    Chose Amazon Chime
    We like the Amazon Chime versus Teams - more features and easy to use. We are able to use instant messages - create rooms and do instant training with screen sharing immediately when needed. All of our users have picked it up quickly and really like it. We quit using teams …
    Incentivized
    Chose Amazon Chime
    Users have a level of familarity with other market leading collaboration products.

    However we selected this for the single dashboard for chat, calling, meeting and messaging specifically on phone app. There is a very simple interface with a minimum of clicks to launch the …
    Incentivized
    Chose Amazon Chime
    It's slower and the user experience is much clunkier. It seems like it was developed by and for other developers, not the normal public.
    Incentivized
    Chose Amazon Chime
    I have not tested Amazon Chime, against other market alternatives, as it is being used to meet a specific demand, which is communication with certain companies, as it is the preferred means of communication. But, it is a good tool and does not lose anything to the other tools …
    Incentivized
    Chose Amazon Chime
    Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for …
    Incentivized
    Chose Amazon Chime
    I would say Chime is step below Teams, but manages to get the job done. Chime is more straight forward and simplistic and meets all our basic needs for internal chat.
    Incentivized
    Microsoft
    Chose Microsoft Teams
    As compared to other tools, I would prefer Microsoft Teams as it is easier to adapt and very user-friendly, as all the people in your team from different ages should be able to navigate and use the tools to the full extent. Without having to reach out to people for help on how …
    Incentivized
    Chose Microsoft Teams
    This is a big step up in the sense that it moves faster, it's clear and has more features that make it more fun to use.
    Incentivized
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    75%
    Would buy again
    15 Answers
    90%
    Would buy again
    255 Answers
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    16 Answers
    95%
    Delivers good value for the price
    225 Answers
    No answers on this topic
    Happy with the feature set
    90%
    Happy with the feature set
    18 Answers
    90%
    Happy with the feature set
    255 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    10 Answers
    92%
    Lived up to sales and marketing promises
    144 Answers
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    14 Answers
    93%
    Implementation went as expected
    174 Answers
    No answers on this topic
    Features
    Amazon ChimeMicrosoft TeamsSAP Ruum
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Amazon Chime and Microsoft Teams and SAP Ruum
    Feature
    Amazon Chime
    10.0
    26 Ratings
    23% above category average
    Microsoft Teams
    -
    Ratings
    SAP Ruum
    -
    Ratings
    High quality audio10.026 Ratings00 Ratings00 Ratings
    High quality video10.026 Ratings00 Ratings00 Ratings
    Low bandwidth requirements10.021 Ratings00 Ratings00 Ratings
    Mobile support10.021 Ratings00 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Amazon Chime and Microsoft Teams and SAP Ruum
    Feature
    Amazon Chime
    9.2
    25 Ratings
    15% above category average
    Microsoft Teams
    -
    Ratings
    SAP Ruum
    -
    Ratings
    Desktop sharing10.025 Ratings00 Ratings00 Ratings
    Whiteboards8.311 Ratings00 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Amazon Chime and Microsoft Teams and SAP Ruum
    Feature
    Amazon Chime
    9.7
    25 Ratings
    17% above category average
    Microsoft Teams
    -
    Ratings
    SAP Ruum
    -
    Ratings
    Calendar integration10.022 Ratings00 Ratings00 Ratings
    Meeting initiation10.024 Ratings00 Ratings00 Ratings
    Integrates with social media8.39 Ratings00 Ratings00 Ratings
    Record meetings / events10.023 Ratings00 Ratings00 Ratings
    Slideshows10.021 Ratings00 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Amazon Chime and Microsoft Teams and SAP Ruum
    Feature
    Amazon Chime
    10.0
    22 Ratings
    21% above category average
    Microsoft Teams
    -
    Ratings
    SAP Ruum
    -
    Ratings
    Live chat10.022 Ratings00 Ratings00 Ratings
    Audience polling10.010 Ratings00 Ratings00 Ratings
    Q&A10.012 Ratings00 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Amazon Chime and Microsoft Teams and SAP Ruum
    Feature
    Amazon Chime
    10.0
    22 Ratings
    21% above category average
    Microsoft Teams
    -
    Ratings
    SAP Ruum
    -
    Ratings
    User authentication10.018 Ratings00 Ratings00 Ratings
    Participant roles & permissions10.021 Ratings00 Ratings00 Ratings
    Confidential attendee list10.016 Ratings00 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Amazon Chime and Microsoft Teams and SAP Ruum
    Feature
    Amazon Chime
    10.0
    1 Ratings
    31% above category average
    Microsoft Teams
    -
    Ratings
    SAP Ruum
    -
    Ratings
    Video conferencing10.01 Ratings00 Ratings00 Ratings
    Audio conferencing10.01 Ratings00 Ratings00 Ratings
    Video screen sharing10.01 Ratings00 Ratings00 Ratings
    Instant messaging10.01 Ratings00 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Amazon Chime and Microsoft Teams and SAP Ruum
    Feature
    Amazon Chime
    -
    Ratings
    Microsoft Teams
    8.2
    241 Ratings
    6% above category average
    SAP Ruum
    9.2
    2 Ratings
    17% above category average
    Task Management00 Ratings8.1179 Ratings10.02 Ratings
    Gantt Charts00 Ratings8.196 Ratings9.01 Ratings
    Scheduling00 Ratings8.3208 Ratings10.02 Ratings
    Workflow Automation00 Ratings8.4126 Ratings8.82 Ratings
    Mobile Access00 Ratings8.2229 Ratings9.01 Ratings
    Search00 Ratings7.6212 Ratings8.82 Ratings
    Visual planning tools00 Ratings8.4143 Ratings8.82 Ratings
    Communication
    Comparison of Communication features of Amazon Chime and Microsoft Teams and SAP Ruum
    Feature
    Amazon Chime
    -
    Ratings
    Microsoft Teams
    8.0
    251 Ratings
    0% above category average
    SAP Ruum
    8.8
    2 Ratings
    10% above category average
    Chat00 Ratings9.0250 Ratings8.82 Ratings
    Notifications00 Ratings8.4249 Ratings8.82 Ratings
    Discussions00 Ratings8.7235 Ratings8.42 Ratings
    Surveys00 Ratings8.2146 Ratings8.22 Ratings
    Internal knowledgebase00 Ratings8.6157 Ratings8.42 Ratings
    Integrates with GoToMeeting00 Ratings6.547 Ratings9.01 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings5.743 Ratings10.01 Ratings
    Integrates with Outlook00 Ratings9.1155 Ratings9.01 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Amazon Chime and Microsoft Teams and SAP Ruum
    Feature
    Amazon Chime
    -
    Ratings
    Microsoft Teams
    8.2
    236 Ratings
    2% above category average
    SAP Ruum
    8.4
    2 Ratings
    4% above category average
    Versioning00 Ratings8.6168 Ratings8.22 Ratings
    Video files00 Ratings8.4202 Ratings7.82 Ratings
    Audio files00 Ratings8.8200 Ratings8.22 Ratings
    Document collaboration00 Ratings8.9216 Ratings8.82 Ratings
    Access control00 Ratings8.6198 Ratings8.42 Ratings
    Advanced security features00 Ratings8.5158 Ratings8.22 Ratings
    Integrates with Google Drive00 Ratings5.353 Ratings9.01 Ratings
    Device sync00 Ratings8.6172 Ratings8.22 Ratings
    Best Alternatives
    Amazon ChimeMicrosoft TeamsSAP Ruum
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Webex Meetings
    Score8.7 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Amazon ChimeMicrosoft TeamsSAP Ruum
    Likelihood to Recommend
    10.0
    (27 ratings)
    8.6
    (329 ratings)
    9.4
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (12 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (114 ratings)
    -
    (0 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (9 ratings)
    8.0
    (114 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    6.3
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (7 ratings)
    -
    (0 ratings)
    User Testimonials
    Amazon ChimeMicrosoft TeamsSAP Ruum
    Likelihood to Recommend
    Amazon AWS
    Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
    Incentivized
    Read full review
    Microsoft
    It's amazing as a daily driver for team communication, and document search/store. Also, if you're doing a lot of LONG meetings and have trouble remembering details, the AI summarization is amazing and convenient. It just works. I'm not saying I always do this, of course, but if I need to 'skim' instead of really digging into every detail from a meeting, the AI-generated summary is generally good enough that I can get away with it.
    Read full review
    SAP
    Ruum [by SAP] is well-suited for the task creation and assignment with the responsible persons for the follow-ups and collaboration, which can be used for both internal or external projects. Ruum [by SAP] can also be used for internal tasks, milestones, project and workflow management and team management functionalities respectively. Ruum [by SAP] may not be well suited for those who want to use the CRM tools for the related marketing activities management in [a] particular situation.
    Incentivized
    Read full review
    Pros
    Amazon AWS
    • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
    • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
    • UI is clean and easy to navigate around Amazon Chime.
    • Ability to invite outside guests easily using Amazon Chime without any issues.
    Incentivized
    Read full review
    Microsoft
    • All in one communication for Teams.
    • High quality and reliable both audio and video meetings.
    • Well organized and clear instant chat.
    • Excellent security features.
    • Beautiful integration with 3rd party tools and systems.
    • Perfect compatibility with windows ,android and iOS.
    • Allow meetings recordings for later us or sharing with teams that missed the live.
    Incentivized
    Read full review
    SAP
    • Ruum by SAP supports brainstorming, and in the end, there is content management.
    • Further, Ruum by SAP helps in task and backlog management.
    • The processes are also well mapped.
    • Goal setting and feedback tracking are also included in the feature.
    Incentivized
    Read full review
    Cons
    Amazon AWS
    • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
    • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
    • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
    • No built-in screen sharing capabilities.
    Incentivized
    Read full review
    Microsoft
    • The webinars feature has some missing functionally such as the ability for all users to use the Q&A feature (only those with a Microsoft Teams account can use it now), the ability to upload documents for attendees to easily access and download, and the ability for presenters and organizers to easily chat amongst themselves throughout the webinar.
    • The "Channels" organization hierarchy could be more clear. If you have several channels set up, it can get clunky and hard to find the specific channel you are looking for.
    • The MS Planner tool lacks functionality and organization. You cannot assign more than one person to a task and it's confusing when you try to share tasks with people - it would be nice if they were automatically added to someone's calendar.
    Incentivized
    Read full review
    SAP
    • Mobile device enhancement functionalities
    • Broader integration support with other systems
    Incentivized
    Read full review
    Likelihood to Renew
    Amazon AWS
    No answers on this topic
    Microsoft
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Usability
    Amazon AWS
    No answers on this topic
    Microsoft
    If you have the full Microsoft Office suite, it works really well because it's integrated well within its ecosystem, but if not, it can be annoying because it tries to open a shared file in the web versions of the file equivalents. The web version is also a bit slow, and the login is very difficult to handle if you have multiple Microsoft or Outlook accounts.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Reliability and Availability
    Amazon AWS
    No answers on this topic
    Microsoft
    Rare, but outages do happen
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Performance
    Amazon AWS
    No answers on this topic
    Microsoft
    Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Support Rating
    Amazon AWS
    They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
    Incentivized
    Read full review
    Microsoft
    The overall support provided by Microsoft for Microsoft Teams has been quite good but there is still some room for improvements. Microsoft needs to proactively work on fixing the open bugs in order to provide a seamless experience to the users. But over the service and experience provided by the Microsoft team have been quite satisfactory.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Implementation Rating
    Amazon AWS
    No answers on this topic
    Microsoft
    I find everything I need for my day-to-day work.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Alternatives Considered
    Amazon AWS
    Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than Skype for Business.
    Incentivized
    Read full review
    Microsoft
    Microsoft Teams offers a much more integrated experience between their chat and video call function compared to Google Chat and Slack. Both other tools are much better for internal communications are they have simpler UI without other features. Whereas Microsoft Teams can be used for more critical conversations, particularly between external companies, and has been very useful in sales conversations which is what we chose it for when speaking to companies that work exclusively through Microsoft.
    Incentivized
    Read full review
    SAP
    The starting price for Ruum by SAP is very affordable, and there is a free trial, available. Further, Ruum by SAP has all forms of training, which gives full knowledge to people who want to work with the software. Again, backlog management, where feedback is issued on the progress of every task is a major boost from the application.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Amazon AWS
    No answers on this topic
    Microsoft
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Read full review
    SAP
    No answers on this topic
    Scalability
    Amazon AWS
    No answers on this topic
    Microsoft
    It does not appear to have a limit to how many teams and employees we can have using it
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Professional Services
    Amazon AWS
    No answers on this topic
    Microsoft
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Read full review
    SAP
    No answers on this topic
    Return on Investment
    Amazon AWS
    • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
    • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
    Incentivized
    Read full review
    Microsoft
    • Personally, I would say that by using Microsoft Teams, it upped my collaboration with my colleagues by around 50% or around more than half of what I usually did prior to using it.
    • I had 100% show rate and attendance on all of my meetings in the past 6 months.
    • If I may add, I also have been chattier & collaborative towards my colleagues in past 3 months particularly the month of December when we had huge traffic at work. I would estimate this behavior to have been increased by around 60% than what I usually incur during normal operating days.
    Incentivized
    Read full review
    SAP
    • No code knowledge required for Ruum application
    • Effective collaboration with external parties
    • Better project planning and milestones management
    Incentivized
    Read full review
    ScreenShots