TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AnyDesk

    Score8.3 out of 10
    N/AAnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.

    $274.80

    per year 1 licensed user with 3 login devices

    RemoteView

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    RemoteView provides a way to remotely access and control remote PCs and mobile devices, from anywhere in the world. RemoteView is a service that lets users remotely access computers and mobile devices through an internet connection, regardless of time and place. The user can control computers and mobile devices by installing the agent on remote computers, Android devices, and servers. Group device and users Mass device control Record…

    $3.99

    per month device

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    AnyDeskRemoteViewZoho Assist
    Editions & Modules
    Solo
    $22.90
    per month (billed annually) 1 licensed user with 3 login devices
    Standard
    $35.90
    per month (billed annually) 20 licensed users in a team
    Advanced
    $79.90
    per month (billed annually) 100 licensed users in a team
    Enterprise
    Custom
    per year billed annually
    RemoteView Standard
    $3.99
    per month device
    RemoteView Enterprise
    $6.50
    per month per device
    RemoteView Server
    From $20000+
    one-time fee per installation
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    AnyDeskRemoteViewZoho Assist
    Free Trial
    YesYesYes
    Free/Freemium Version
    YesNoYes
    Premium Consulting/Integration Services
    NoYesNo
    Entry-level Setup FeeNo setup feeNo setup feeOptional
    Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.** RemoteView Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.—
    More Pricing Information
    Community Pulse
    AnyDeskRemoteViewZoho Assist
    Considered Multiple Products
    AnyDesk Software
    Chose AnyDesk
    AnyDesk's advantage lies in its compatibility with older operating systems. Some other remote control systems only work with the latest versions, and older systems are incompatible. Being multi-platform, it eliminates the need for a separate remote for each environment. It …
    Incentivized
    Chose AnyDesk
    • As the AnyDesk address is constant, we do not have to share the ID multiple times with the same person.
    • Always shows a list of recent sessions so it will be easier to connect with people we frequently contact.
    • Innovative, reliable, and secure.
    Incentivized
    Rsupport
    No answer on this topic
    Zoho
    Chose Zoho Assist
    After evaluating several remote support solutions, I chose Zoho Assist primarily because it offers the same—if not better—features as its competitors, but at a significantly more affordable price point. The platform includes robust remote access, file transfer, and unattended …
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    59 Answers
    No answers on this topic
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    56 Answers
    No answers on this topic
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    60 Answers
    No answers on this topic
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    39 Answers
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    54 Answers
    No answers on this topic
    95%
    Implementation went as expected
    19 Answers
    Features
    AnyDeskRemoteViewZoho Assist
    Remote Administration
    Comparison of Remote Administration features of AnyDesk and RemoteView and Zoho Assist
    Feature
    AnyDesk
    8.6
    61 Ratings
    9% above category average
    RemoteView
    9.8
    1 Ratings
    22% above category average
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing9.459 Ratings10.01 Ratings8.822 Ratings
    File transfer9.360 Ratings10.01 Ratings8.123 Ratings
    Instant message8.753 Ratings10.01 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication9.217 Ratings00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers6.541 Ratings00 Ratings7.620 Ratings
    Over-the-Internet remote session9.157 Ratings10.01 Ratings8.823 Ratings
    Initiate remote control from mobile8.149 Ratings10.01 Ratings7.414 Ratings
    Remote management of servers & workstations8.846 Ratings10.01 Ratings9.019 Ratings
    Remote Active Directory® management8.436 Ratings00 Ratings4.43 Ratings
    Centralized management dashboard8.845 Ratings00 Ratings8.418 Ratings
    Session record8.950 Ratings10.01 Ratings8.515 Ratings
    Annotations7.643 Ratings9.01 Ratings7.613 Ratings
    Monitoring and Alerts8.331 Ratings9.01 Ratings7.14 Ratings
    Multi-platform remote control9.252 Ratings10.01 Ratings8.616 Ratings
    Best Alternatives
    AnyDeskRemoteViewZoho Assist
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    N-able Take Control
    Score7.2 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    AnyDeskRemoteViewZoho Assist
    Likelihood to Recommend
    9.1
    (61 ratings)
    10.0
    (1 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    9.8
    (5 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Usability
    9.2
    (36 ratings)
    -
    (0 ratings)
    8.7
    (14 ratings)
    Support Rating
    8.5
    (14 ratings)
    -
    (0 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    AnyDeskRemoteViewZoho Assist
    Likelihood to Recommend
    AnyDesk Software
    AnyDesk helps you recommend it to teams that need fast and reliable remote access without unnecessary overhead. We believe it is best for small or not-so-big teams who need to connect to remote devices while working from home or while traveling. It is also good for some occasional IT troubleshooting and unattended access.
    Read full review
    Rsupport
    RemoteView is a technical customer success expert's dream. It allows us to remotely view, gain access, and control/modify a device that we do not have physical access to. On customer calls, we are able to log into the customers' Google admin console and help correct some issues on the client side, which leads to higher customer satisfaction when working with our company. RemoteView removes the necessity to be on-site with the user and their device and greatly increases our output.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    AnyDesk Software
    • It allows you to troubleshoot and fix system issues remotely
    • It enables you to give online training and presentations to your team and record it for future use.
    • It enhances you remote support experience with advanced tools
    • It offers affordable remote support solution
    • It offers higher availability
    Incentivized
    Read full review
    Rsupport
    • Smoother control/access
    • Ability to control smartphones, tablets, laptops, desktops
    • Works with multiple browser options (Chrome, Firefox, Edge, Safari)
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    AnyDesk Software
    • we should be able to connect from windows to iphone or ipad, it is now possible to connect to ipad or iphone. AnyDesk can work on this.
    • the field where we enter remote address should be more visible. New user cannot find where to enter the remote address that takes some time to connect. AnyDesk should change the placement of it.
    • If we can change the colour theme of the UI that will be an addon thing. when you daily use AnyDesk you get bored of the same UI.
    • Just like a Xmax UI. Any desk should constantly change somethings which makes the UI visually appealing.
    Incentivized
    Read full review
    Rsupport
    • Latency is much better than previous versions of RemoteView, but could always use some improvements
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    AnyDesk Software
    This is the best remote access tool to any pc/laptop/desktop. We can make sure that we are 24/7 monitored, connected and if any technical problem arises, there can be a solution remotely with the help of AnyDesk. As AnyDesk has a remote access tool, it is easy to show clients how to do simple technical tasks on their remote pc/laptop just by loggin in from abroad
    Incentivized
    Read full review
    Rsupport
    No answers on this topic
    Zoho
    No answers on this topic
    Usability
    AnyDesk Software
    AnyDesk is easy to use; all its functions are visible, and the buttons with icons are easy to identify. It is very intuitive to use; no prior training is needed for its use or configuration. The functions are designed to be basic and easy to use, and it doesn't matter what operating system you have; it is cross-platform, so it doesn't have many limitations. stem you have; it is cross-platform, so it doesn't have many limitations.
    Incentivized
    Read full review
    Rsupport
    No answers on this topic
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Support Rating
    AnyDesk Software
    I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
    Incentivized
    Read full review
    Rsupport
    No answers on this topic
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    AnyDesk Software
    Its easy to implement
    Incentivized
    Read full review
    Rsupport
    No answers on this topic
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    AnyDesk Software
    Getscreen.me connects remotely directly from your browser, it's very convenient - no need to explain to customers what and how to install. Also, it has a very user-friendly interface. They also have all the necessary features for remote access (file sharing, WoL, black screen, session recording) and are significantly cheaper.
    Read full review
    Rsupport
    TeamViewer had issues in the past with latency, and for that reason, we switched over to RemoteView. It seems quite clear now that RemoteView has the strongest feature set in this space, and has greatly corrected the latency issues. I am not sure if TeamViewer is still used today, but we are very happy with the feature set that RemoteView offers our company. We are able to improve our ROI based on the features we get from this software.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Return on Investment
    AnyDesk Software
    • It helps us reduce in-person visits, saving time and money.
    • Being able to serve more than one client at a time is very profitable because, whereas before it was one agent per client in person, now that everything is online, productivity is multiplied
    Incentivized
    Read full review
    Rsupport
    • Allows us to support our customers/users who are not physically on-site
    • Increases our ability to support customers, regardless of where they are
    • Customer satisfaction is greatly improved due to quality of support delivered
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    RemoteView Screenshots

    Screenshot of Smart work from anywhere.Screenshot of Support from a browser.Screenshot of 3 types of deployment.Screenshot of Plenty of advanced features.Screenshot of Control from or to a mobile device.Screenshot of Applicable to various fields.

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics