What users are saying about
42 Ratings
30 Ratings
42 Ratings
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Score 9.3 out of 100
30 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

AnyDesk

AnyDesk is an appropriate software for use by us to resolve technical ticket tickets made by users of the organization. Whenever there is a problem or request to install something on the workstation, IT is triggered and we use this tool to resolve the online and remote ticket. Service is fast, agile and we use it to install software, printers, check files, shares, windows settings, and other things.
José Carvalho | TrustRadius Reviewer

Zoho Assist

If you troubleshoot remote machines, this is an excellent alternative software to Rescue Me, Log Me In, Join Me, or Team Viewer. There is nothing those softwares offer that Zoho Assist does not offer, or at least the Zoho suite of products does not offer. I highly recommend Zoho Assist and we will not go without it.
Logan Baker | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

AnyDesk
8.7
Zoho Assist
8.1
Screen sharing
AnyDesk
9.0
Zoho Assist
8.9
File transfer
AnyDesk
8.5
Zoho Assist
7.3
Instant message
AnyDesk
8.4
Zoho Assist
7.8
Secure remote access with Smart Card authentication
AnyDesk
8.8
Zoho Assist
10.0
Access to sleeping/powered-off computers
AnyDesk
9.0
Zoho Assist
7.7
Over-the-Internet remote session
AnyDesk
9.2
Zoho Assist
8.7
Initiate remote control from mobile
AnyDesk
7.9
Zoho Assist
10.0
Remote management of servers & workstations
AnyDesk
9.2
Zoho Assist
8.3
Remote Active Directory® management
AnyDesk
8.9
Zoho Assist
6.0
Centralized management dashboard
AnyDesk
8.6
Zoho Assist
7.2
Session record
AnyDesk
8.4
Zoho Assist
10.0
Annotations
AnyDesk
8.6
Zoho Assist
5.6
Monitoring and Alerts
AnyDesk
8.5
Zoho Assist
6.2
Multi-platform remote control
AnyDesk
9.0
Zoho Assist
10.0

Pros

AnyDesk

  • Easy to use.
  • You can choose an alias for your machine instead of a number ID.
  • It has a good mobile app.
  • It does not consume much RAM or slow down the machine upon startup.
Anonymous | TrustRadius Reviewer

Zoho Assist

  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
Alexis Correa | TrustRadius Reviewer

Cons

AnyDesk

  • The user's have capabilities to disable it so when we try to do a remote session, it shows user offline. It would be nice to have the administrator control over it.
Anonymous | TrustRadius Reviewer

Zoho Assist

  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Anonymous | TrustRadius Reviewer

Usability

AnyDesk

AnyDesk 9.5
Based on 2 answers
AnyDesk is a complete solution for remote access and control. AnyDesk provides better navigation and UI when compared with other similar software. AnyDesk helped me a lot at times when I've been working from home. The only disadvantage I found is when the network connection is weak. It needs to be managed properly.
Anonymous | TrustRadius Reviewer

Zoho Assist

Zoho Assist 9.0
Based on 2 answers
Zoho Assist has served our main purpose as we needed additional remote software assistance when our company had to shut down during COVID-19 in March 2020. I have tested all main major name brands available and Zoho Assist has the easiest web interface and overall is easy to use. Its connection is very fast and stable; the quality is great.
Anonymous | TrustRadius Reviewer

Support Rating

AnyDesk

AnyDesk 9.3
Based on 15 answers
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
João Mauricio | TrustRadius Reviewer

Zoho Assist

Zoho Assist 8.3
Based on 6 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Alternatives Considered

AnyDesk

AnyDesk is a low-storage device so you can tell the client to download it anywhere you are connected with the internet and it will get installed very quickly. The screen sharing in this application is very clean and resolution quality is high, you can only access once the client device accepts it, which means a secure remote access from this application.
Anonymous | TrustRadius Reviewer

Zoho Assist

Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho allows you to use the program on all devices they support in their professional plan, which is a fraction of the cost. We are talking about a nearly $100 difference. They even offer a free plan for those starting out.
Lark Ismail | TrustRadius Reviewer

Return on Investment

AnyDesk

  • Easy access to client devices which is a very positive impact on our institute.
  • According to overall business objectives this has helped us have frequent and easy communication with our customers to tackle issues.
  • Negative impact is nothing but only a minor thing is that you need to be connected every time with the internet.
Anonymous | TrustRadius Reviewer

Zoho Assist

  • Postive ROI by replacing a previous remote assist software that was more expensive.
  • Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
  • Cost-friendly for small businesses as it's subscription based.
Khashi Rahmani | TrustRadius Reviewer

Screenshots

Pricing Details

AnyDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AnyDesk Editions & Modules

Edition
Lite10.991
Professional20.991
Power52.491
  1. per month
Additional Pricing Details

Zoho Assist

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Zoho Assist Editions & Modules

Edition
Remote Support - Standard$101
Remote Support - Professional$151
Remote Support - Enterprise$241
Unattended Access - Standard$102
Unattended Access - Professional$152
  1. per technician/per month
  2. 25 unattended computers/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AnyDesk
9.2
Zoho Assist
7.5

Usability

AnyDesk
9.5
Zoho Assist
9.0

Support Rating

AnyDesk
9.3
Zoho Assist
8.3

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