What users are saying about
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Top Rated
82 Ratings
Atera
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Top Rated
82 Ratings
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Based on 82 reviews and ratings
LogicMonitor
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Top Rated
197 Ratings
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Based on 197 reviews and ratings
Feature Set Ratings
Monitoring Tasks
8.5
Atera
85%

LogicMonitor
Feature Set Not Supported
N/A
Atera ranks higher in 5/5 features
Atera ranks higher in 5/5 features
Remote monitoring
8.5
85%
51 Ratings

N/A
0 Ratings
Network device monitoring
7.8
78%
41 Ratings

N/A
0 Ratings
Multiple Server Monitoring
8.9
89%
50 Ratings

N/A
0 Ratings
Multi-device monitoring
8.7
87%
51 Ratings

N/A
0 Ratings
Automated alerts and notifications
8.6
86%
52 Ratings

N/A
0 Ratings
Management Tasks
7.8
Atera
78%

LogicMonitor
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Patch Management
8.0
80%
50 Ratings

N/A
0 Ratings
Service configuration management
7.8
78%
44 Ratings

N/A
0 Ratings
Software and hardware inventory
8.4
84%
51 Ratings

N/A
0 Ratings
Policy-based automation
7.0
70%
39 Ratings

N/A
0 Ratings
Reporting
8.0
Atera
80%

LogicMonitor
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Performance data reports
8.5
85%
46 Ratings

N/A
0 Ratings
Customizable reporting
7.8
78%
42 Ratings

N/A
0 Ratings
Data visualization
7.8
78%
43 Ratings

N/A
0 Ratings
Risk analysis
8.0
80%
35 Ratings

N/A
0 Ratings
Security
7.8
Atera
78%

LogicMonitor
Feature Set Not Supported
N/A
Atera ranks higher in 3/3 features
Atera ranks higher in 3/3 features
Data backup and recovery
7.6
76%
26 Ratings

N/A
0 Ratings
Antivirus and malware management
7.8
78%
33 Ratings

N/A
0 Ratings
Administrator access control
8.0
80%
83 Ratings

N/A
0 Ratings
Attribute Ratings
- Atera is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
Likelihood to Recommend
8.9
Atera
89%
53 Ratings

8.6
LogicMonitor
86%
128 Ratings
Likelihood to Renew
9.1
Atera
91%
1 Rating

8.6
LogicMonitor
86%
5 Ratings
Usability
Atera
N/A
0 Ratings

8.0
LogicMonitor
80%
29 Ratings
Availability
Atera
N/A
0 Ratings

9.1
LogicMonitor
91%
1 Rating
Performance
Atera
N/A
0 Ratings

9.1
LogicMonitor
91%
1 Rating
Support Rating
8.9
Atera
89%
7 Ratings

8.3
LogicMonitor
83%
113 Ratings
In-Person Training
Atera
N/A
0 Ratings

8.2
LogicMonitor
82%
1 Rating
Online Training
Atera
N/A
0 Ratings

7.3
LogicMonitor
73%
1 Rating
Implementation Rating
Atera
N/A
0 Ratings

9.1
LogicMonitor
91%
5 Ratings
Contract Terms and Pricing Model
Atera
N/A
0 Ratings

6.8
LogicMonitor
68%
4 Ratings
Product Scalability
Atera
N/A
0 Ratings

9.1
LogicMonitor
91%
1 Rating
Professional Services
Atera
N/A
0 Ratings

7.0
LogicMonitor
70%
3 Ratings
Likelihood to Recommend
Atera
For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
CEO (Chief Executive Officer)
Turtle Creek Concepts LLCInformation Technology & Services, 1-10 employees
LogicMonitor
LogicMonitor is a great and easy to use monitoring software. It is not a heavy utilization product or an agent based product which allows you to isolate it from the environment. It is great for basic monitoring. Because it can leverage API's, it can read Active Directory as well as configs on switches.

Verified User
Manager in Information Technology
Oil & Energy Company, 5001-10,000 employeesPros
Atera
- Easy to deploy, both in general or to a specific customer.
- Remote management tools that are in line with every other major solution out there.
- Real-time alerts that allow for easy monitoring of vital systems.
- Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
CTO (Chief Technical Officer)
Last Bastion TechnologyInformation Technology & Services, 1-10 employees
LogicMonitor
- The built-in alerts are fantastic. By default all alerts are enabled. You can fine tune each alert as needed.
- The deployment was quick. Within 4 hours I had about 90% of our environment configured in LogicMonitor.
- The UI is quick.
- The support and POC team are fantastic. They helped us learn about the product and helped us configure the solution for our environment.
Server and Cloud Engineer
OnPoint GroupConsumer Services, 1001-5000 employees
Cons
Atera
- Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
- Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
- Integration with other remote access tools would be helpful.
Service Desk Technician
TekworksInformation Technology & Services, 1-10 employees
LogicMonitor
- Clicking through different tabs on the left nav pulls up entirely different interfaces and is a bit jarring at times.
- Being more linkable to share or export the exact screen / time window that you're looking at would be helpful.
- It does a very wide variety of monitoring, pretty well, but it is very limited on the SQL database related metrics / tracking which requires us to still maintain a separate tool for monitoring more in depth database related metrics.
DBA Manager
DealerSocketAutomotive, 1001-5000 employees
Pricing Details
Atera
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$99 per month
Atera Editions & Modules
Edition
Pro | $991 |
---|---|
Growth | $1291 |
Power | $1691 |
- Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.LogicMonitor
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0
LogicMonitor Editions & Modules
Edition
Pro (up to 199 devices) | Contact sales team |
---|---|
Enterprise (200+ devices) | Contact sales team |
Website Monitoring | Contact sales team |
- none
Additional Pricing Details
Our platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.Likelihood to Renew
Atera
Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Solutions architect
CPAKManagement Consulting, 11-50 employees
LogicMonitor
LogicMonitor 8.6
Based on 5 answers
This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
IT Network Manager
Sinclair Services CompanyOil & Energy, 5001-10,000 employees
Usability
Atera
No score
No answers yet
No answers on this topic
LogicMonitor
LogicMonitor 8.0
Based on 29 answers
Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.
Infrastructure Engineer
McWane, Inc.Building Materials, 5001-10,000 employees
Support Rating
Atera
Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
IT Specialist
Grandview Police DepartmentLaw Enforcement, 51-200 employees
LogicMonitor
LogicMonitor 8.3
Based on 113 answers
The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.
Senior Network Engineer
Hall County Board of EducationEducation Management, 1001-5000 employees
In-Person Training
Atera
No score
No answers yet
No answers on this topic
LogicMonitor
LogicMonitor 8.2
Based on 1 answer
Add good training
Senior Director, US Operations
OptimalPlusSemiconductors, 201-500 employees
Online Training
Atera
No score
No answers yet
No answers on this topic
LogicMonitor
LogicMonitor 7.3
Based on 1 answer
The training is good but room to improve
Senior Director, US Operations
OptimalPlusSemiconductors, 201-500 employees
Implementation Rating
Atera
No score
No answers yet
No answers on this topic
LogicMonitor
LogicMonitor 9.1
Based on 5 answers
The Implementation team kept us on track even when we didn't have time. They made up for our lack of focus at times and boiled everything down to simple tasks which enabled a quick deployment and an easy transition to regularly using the tool. They also kept us in a post-implementation for a while after which ensured we have multiple support options after go-live
IT Network Manager
Sinclair Services CompanyOil & Energy, 5001-10,000 employees
Alternatives Considered
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Verified User
Professional in Information Technology
Information Technology & Services Company, 1-10 employeesLogicMonitor
We actually use both. We use LogicMonitor for the actual monitoring and alerting of our systems and Sumo Logic for aggregating the logs and finding "patterns" or providing some sort of audit trail. In my mind they are two different systems and should be used as such, even with some similarities.

Verified User
Employee in Information Technology
Education Management Company, 1001-5000 employeesContract Terms and Pricing Model
Atera
No score
No answers yet
No answers on this topic
LogicMonitor
LogicMonitor 6.8
Based on 4 answers
LogicMonitor isn't going to be the cheapest solution out there but I do think it is the best. Also, the support is amazing where as if you were to use some free opensource tool have fun waiting for the developer to get off work to support his side project.Worth every penny.

Verified User
Manager in Engineering
Information Technology & Services Company, 201-500 employeesProfessional Services
Atera
No score
No answers yet
No answers on this topic
LogicMonitor
LogicMonitor 7.0
Based on 3 answers
Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.

Verified User
Director in Other
Information Technology & Services Company, 501-1000 employeesReturn on Investment
Atera
- The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Verified User
Project Manager in Information Technology
Computer & Network Security Company, 201-500 employeesLogicMonitor
- LM Visuals i.e. graphs, dashboards, reporting has had a major impact on clients renewing.
- Single pane of glass for monitoring allows us to remove older vulnerable monitoring solutions and cut costs.
- Cloud based monitoring that is cheaper to scale then relying on additional addons offered by cloud vendors.

Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employees