What users are saying about
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Top Rated
82 Ratings
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Top Rated
197 Ratings

Atera

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Top Rated
82 Ratings
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Score 8.9 out of 100

LogicMonitor

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Top Rated
197 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.5

    Atera

    85%

    LogicMonitor

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.5
    85%
    51 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.7
    87%
    51 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.6
    86%
    52 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.8

    Atera

    78%

    LogicMonitor

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.0
    80%
    50 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.0
    70%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    8.0

    Atera

    80%

    LogicMonitor

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    42 Ratings
    N/A
    0 Ratings

    Data visualization

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Security

    7.8

    Atera

    78%

    LogicMonitor

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.6
    76%
    26 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    7.8
    78%
    33 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.0
    80%
    83 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Atera is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    8.9

    Atera

    89%
    53 Ratings
    8.6

    LogicMonitor

    86%
    128 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    8.6

    LogicMonitor

    86%
    5 Ratings

    Usability

    Atera

    N/A
    0 Ratings
    8.0

    LogicMonitor

    80%
    29 Ratings

    Availability

    Atera

    N/A
    0 Ratings
    9.1

    LogicMonitor

    91%
    1 Rating

    Performance

    Atera

    N/A
    0 Ratings
    9.1

    LogicMonitor

    91%
    1 Rating

    Support Rating

    8.9

    Atera

    89%
    7 Ratings
    8.3

    LogicMonitor

    83%
    113 Ratings

    In-Person Training

    Atera

    N/A
    0 Ratings
    8.2

    LogicMonitor

    82%
    1 Rating

    Online Training

    Atera

    N/A
    0 Ratings
    7.3

    LogicMonitor

    73%
    1 Rating

    Implementation Rating

    Atera

    N/A
    0 Ratings
    9.1

    LogicMonitor

    91%
    5 Ratings

    Contract Terms and Pricing Model

    Atera

    N/A
    0 Ratings
    6.8

    LogicMonitor

    68%
    4 Ratings

    Product Scalability

    Atera

    N/A
    0 Ratings
    9.1

    LogicMonitor

    91%
    1 Rating

    Professional Services

    Atera

    N/A
    0 Ratings
    7.0

    LogicMonitor

    70%
    3 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Mike Ward | TrustRadius Reviewer

    LogicMonitor

    LogicMonitor is a great and easy to use monitoring software. It is not a heavy utilization product or an agent based product which allows you to isolate it from the environment. It is great for basic monitoring. Because it can leverage API's, it can read Active Directory as well as configs on switches.
    Anonymous | TrustRadius Reviewer

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Caleb Yankus | TrustRadius Reviewer

    LogicMonitor

    • The built-in alerts are fantastic. By default all alerts are enabled. You can fine tune each alert as needed.
    • The deployment was quick. Within 4 hours I had about 90% of our environment configured in LogicMonitor.
    • The UI is quick.
    • The support and POC team are fantastic. They helped us learn about the product and helped us configure the solution for our environment.
    Tyler Cook | TrustRadius Reviewer

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Maycon Menezes | TrustRadius Reviewer

    LogicMonitor

    • Clicking through different tabs on the left nav pulls up entirely different interfaces and is a bit jarring at times.
    • Being more linkable to share or export the exact screen / time window that you're looking at would be helpful.
    • It does a very wide variety of monitoring, pretty well, but it is very limited on the SQL database related metrics / tracking which requires us to still maintain a separate tool for monitoring more in depth database related metrics.
    ADAM NICHOLS | TrustRadius Reviewer

    Pricing Details

    Atera

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Atera Editions & Modules

    Edition
    Pro$991
    Growth$1291
    Power$1691
    1. Per Technician
    Additional Pricing Details
    Unlimited devices & agents. No hidden fees. No contracts.

    LogicMonitor

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0

    LogicMonitor Editions & Modules

    Edition
    Pro (up to 199 devices)Contact sales team
    Enterprise (200+ devices)Contact sales team
    Website MonitoringContact sales team
    1. none
    Additional Pricing Details
    Our platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.

    Likelihood to Renew

    Atera

    Atera 9.1
    Based on 1 answer
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Chris Miller | TrustRadius Reviewer

    LogicMonitor

    LogicMonitor 8.6
    Based on 5 answers
    This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
    Andrew Rigby | TrustRadius Reviewer

    Usability

    Atera

    No score
    No answers yet
    No answers on this topic

    LogicMonitor

    LogicMonitor 8.0
    Based on 29 answers
    Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.
    Martin Sims | TrustRadius Reviewer

    Support Rating

    Atera

    Atera 8.9
    Based on 7 answers
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Terry Irwin | TrustRadius Reviewer

    LogicMonitor

    LogicMonitor 8.3
    Based on 113 answers
    The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.
    Jeremy Hutton | TrustRadius Reviewer

    In-Person Training

    Atera

    No score
    No answers yet
    No answers on this topic

    LogicMonitor

    LogicMonitor 8.2
    Based on 1 answer
    Add good training
    Idan Lerer | TrustRadius Reviewer

    Online Training

    Atera

    No score
    No answers yet
    No answers on this topic

    LogicMonitor

    LogicMonitor 7.3
    Based on 1 answer
    The training is good but room to improve
    Idan Lerer | TrustRadius Reviewer

    Implementation Rating

    Atera

    No score
    No answers yet
    No answers on this topic

    LogicMonitor

    LogicMonitor 9.1
    Based on 5 answers
    The Implementation team kept us on track even when we didn't have time. They made up for our lack of focus at times and boiled everything down to simple tasks which enabled a quick deployment and an easy transition to regularly using the tool. They also kept us in a post-implementation for a while after which ensured we have multiple support options after go-live
    Andrew Rigby | TrustRadius Reviewer

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Anonymous | TrustRadius Reviewer

    LogicMonitor

    We actually use both. We use LogicMonitor for the actual monitoring and alerting of our systems and Sumo Logic for aggregating the logs and finding "patterns" or providing some sort of audit trail. In my mind they are two different systems and should be used as such, even with some similarities.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Atera

    No score
    No answers yet
    No answers on this topic

    LogicMonitor

    LogicMonitor 6.8
    Based on 4 answers
    LogicMonitor isn't going to be the cheapest solution out there but I do think it is the best. Also, the support is amazing where as if you were to use some free opensource tool have fun waiting for the developer to get off work to support his side project.Worth every penny.
    Anonymous | TrustRadius Reviewer

    Professional Services

    Atera

    No score
    No answers yet
    No answers on this topic

    LogicMonitor

    LogicMonitor 7.0
    Based on 3 answers
    Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Anonymous | TrustRadius Reviewer

    LogicMonitor

    • LM Visuals i.e. graphs, dashboards, reporting has had a major impact on clients renewing.
    • Single pane of glass for monitoring allows us to remove older vulnerable monitoring solutions and cut costs.
    • Cloud based monitoring that is cheaper to scale then relying on additional addons offered by cloud vendors.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Add comparison