Atera vs LogicMonitor

• Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
• Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
• Remote Background Access
• Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
• CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

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• The built-in alerts are fantastic. By default all alerts are enabled. You can fine tune each alert as needed.
• The deployment was quick. Within 4 hours I had about 90% of our environment configured in LogicMonitor.
• The UI is quick.
• The support and POC team are fantastic. They helped us learn about the product and helped us configure the solution for our environment.

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• Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
• Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
• Integration with other remote access tools would be helpful.

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• Clicking through different tabs on the left nav pulls up entirely different interfaces and is a bit jarring at times.
• Being more linkable to share or export the exact screen / time window that you're looking at would be helpful.
• It does a very wide variety of monitoring, pretty well, but it is very limited on the SQL database related metrics / tracking which requires us to still maintain a separate tool for monitoring more in depth database related metrics.

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• High ROI is beacuse of the licencing model by technician instead of by agent.
• Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
• Give us a good challenge on our customer offer.

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• LM Visuals i.e. graphs, dashboards, reporting has had a major impact on clients renewing.
• Single pane of glass for monitoring allows us to remove older vulnerable monitoring solutions and cut costs.
• Cloud based monitoring that is cheaper to scale then relying on additional addons offered by cloud vendors.

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