Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…
$139
per month per user
TeamViewer
Score 8.5 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
AnyDesk, TeamViewer and LogMeIn. They all have their advantages/disadvantages. AnyDesk and TeamViewer are low impact and reliable, but requires significant user participation. LogMeIn is excellent, but expensive. Atera provides advanced features and reliable access for …
Atera RMM offers a wide range of features and functions that are notably faster than any other remote monitoring and management (RMM) software I have used in the past, with a tenfold increase in capabilities.
So far, Pulseway was nice, but Atera was better--ease of access and ease of use being the two main things. The automatic alerting right off the bat was very helpful. Pulseway had a similar app for tracking information on the phone, but it didn't have the same cost per …
I have used a lot of Microsoft System Center. This is, of course, a great and powerful tool. But also very expensive and not everyone can buy it and it is not very reasonable. The advantage of the cutter is the price and the speed and convenience of installation. A lot of …
Logmein123: TeamViewer is a more stable software, and better for the type of service our company offer's our customers. TeamViewer is very good for a small, locally owned computer repair business, and more people have heard of TeamViewer and trust the name.
Well Suites scenarios: 1. Atera is good on patching process as it gives you the room to manage the patches as per your requirements. It provides you to select the customer or folders or a single device. You can test the patches before deployment in test systems. Then add or remove a particular KB article as per your requirements and then proceed with the patching. 2. In the reboot process, we have configuration policies where we can set the notification message and reboot setting. 3. Monitoring of Atera is good as it gives real time monitoring alerts. Less appropriate or improvement points: 1. Need to add more 3rd party applications in the software installation part. 2. Patching report should be more accurate.
If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time.
Easy to get started :- Setup wes quick and honestly, most of us just started using it without needing any guide or help. It's pretty straight forward.
Smooth Remote access :- TeamViewer makes it super easy to connect other systems, and the connection is usually smooth with barely any lag . Even the stuffs like the design or video editing works fine remotely.
Good Security :- It has a soliD security like Encryption and fwo-factors login, so we don't really worry much about someone getting into a session they should not. the device approval thing is also a nice touch.
Works Everywhere :- We've used it on Windows, Ipads, Android even mac - and it just works. It makes the things alot easier when people are using different devices.
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
Atera's remote monitoring feature is one of it's best features. The laptops and servers we used it on responded quickly to our administrative task requests and made our work light. We were able to increase the resources, manage patches, windows updates and quite a few other tasks remotely and that too 24×7.
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.
Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
We have used and evaluated other remote access tools like AnyDesk and Microsoft Remote Desktop Compared to these, TeamViewer stands out for its easy setup, strong security features, and reliable performance across different devices and platforms.
The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
Some features need to be accessed through documentation; they're not available directly on the dashboard.
Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
