What users are saying about
Top Rated
1812 Ratings
1197 Ratings
Top Rated
1812 Ratings
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Score 8.1 out of 100
1197 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Basecamp ranks higher in 1 feature set: Project Management

Project Management

7.5

Confluence

75%
7.8

Basecamp

78%
Basecamp ranks higher in 12/16 features

Task Management

7.7
77%
83 Ratings
8.5
85%
115 Ratings

Gantt Charts

7.9
79%
12 Ratings
7.2
72%
39 Ratings

Scheduling

7.2
72%
21 Ratings
7.9
79%
92 Ratings

Workflow Automation

8.0
80%
55 Ratings
6.8
68%
67 Ratings

Mobile Access

6.8
68%
80 Ratings
8.5
85%
94 Ratings

Search

7.9
79%
103 Ratings
N/A
0 Ratings

Visual planning tools

7.3
73%
82 Ratings
N/A
0 Ratings

Resource Management

N/A
0 Ratings
7.9
79%
96 Ratings

Team Collaboration

N/A
0 Ratings
8.7
87%
115 Ratings

Support for Agile Methodology

N/A
0 Ratings
7.6
76%
48 Ratings

Support for Waterfall Methodology

N/A
0 Ratings
7.8
78%
44 Ratings

Document Management

N/A
0 Ratings
7.8
78%
108 Ratings

Email integration

N/A
0 Ratings
8.0
80%
95 Ratings

Timesheet Tracking

N/A
0 Ratings
7.4
74%
43 Ratings

Change request and Case Management

N/A
0 Ratings
7.3
73%
54 Ratings

Budget and Expense Management

N/A
0 Ratings
7.6
76%
39 Ratings

Communication

8.0

Confluence

80%

Basecamp

Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features

Chat

6.4
64%
15 Ratings
N/A
0 Ratings

Notifications

8.5
85%
103 Ratings
N/A
0 Ratings

Discussions

8.0
80%
97 Ratings
N/A
0 Ratings

Surveys

7.0
70%
15 Ratings
N/A
0 Ratings

Internal knowledgebase

9.4
94%
97 Ratings
N/A
0 Ratings

Integrates with GoToMeeting

6.0
60%
3 Ratings
N/A
0 Ratings

Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings
N/A
0 Ratings

Integrates with Outlook

9.6
96%
10 Ratings
N/A
0 Ratings

File Sharing & Management

8.3

Confluence

83%

Basecamp

Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features

Versioning

8.6
86%
89 Ratings
N/A
0 Ratings

Video files

7.6
76%
66 Ratings
N/A
0 Ratings

Audio files

8.1
81%
60 Ratings
N/A
0 Ratings

Document collaboration

8.4
84%
100 Ratings
N/A
0 Ratings

Access control

8.9
89%
98 Ratings
N/A
0 Ratings

Advanced security features

8.6
86%
74 Ratings
N/A
0 Ratings

Integrates with Google Drive

8.0
80%
47 Ratings
N/A
0 Ratings

Device sync

8.2
82%
46 Ratings
N/A
0 Ratings

Professional Services Automation

Confluence

Feature Set Not Supported
N/A
7.7

Basecamp

77%
Basecamp ranks higher in 4/4 features

Quotes/estimates

N/A
0 Ratings
8.1
81%
29 Ratings

Invoicing

N/A
0 Ratings
6.8
68%
25 Ratings

Project & financial reporting

N/A
0 Ratings
8.2
82%
34 Ratings

Integration with accounting software

N/A
0 Ratings
7.8
78%
27 Ratings

Attribute Ratings

  • Atlassian Confluence is rated higher in 3 areas: Usability, Performance, Implementation Rating
  • Basecamp is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Availability, Support Rating, Configurability

Likelihood to Recommend

8.3

Confluence

83%
122 Ratings
8.5

Basecamp

85%
141 Ratings

Likelihood to Renew

9.8

Confluence

98%
19 Ratings
10.0

Basecamp

100%
26 Ratings

Usability

8.3

Confluence

83%
12 Ratings
7.8

Basecamp

78%
15 Ratings

Availability

9.0

Confluence

90%
5 Ratings
10.0

Basecamp

100%
10 Ratings

Performance

8.0

Confluence

80%
9 Ratings
7.3

Basecamp

73%
8 Ratings

Support Rating

6.1

Confluence

61%
45 Ratings
8.6

Basecamp

86%
55 Ratings

Online Training

Confluence

N/A
0 Ratings
5.0

Basecamp

50%
1 Rating

Implementation Rating

8.5

Confluence

85%
6 Ratings
7.7

Basecamp

77%
8 Ratings

Configurability

6.0

Confluence

60%
1 Rating
8.0

Basecamp

80%
1 Rating

Ease of integration

8.0

Confluence

80%
4 Ratings

Basecamp

N/A
0 Ratings

Product Scalability

8.0

Confluence

80%
2 Ratings

Basecamp

N/A
0 Ratings

Vendor post-sale

8.0

Confluence

80%
1 Rating

Basecamp

N/A
0 Ratings

Vendor pre-sale

8.0

Confluence

80%
1 Rating

Basecamp

N/A
0 Ratings

Likelihood to Recommend

Atlassian

It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Read full review

Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Read full review

Pros

Atlassian

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Read full review

Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Read full review

Cons

Atlassian

  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Read full review

Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Read full review

Pricing Details

Confluence

Starting Price

$10 per month

Editions & Modules

Confluence editions and modules pricing
EditionModules
Free0.001
Standard5.002
Premium10.003
EnterpriseContact Sales4
Server10.005
Server2700.006
Server5300.007
Server10,200.008
Server19,800.009
Server30,000.0010
Server45,000.0011
Server90,000.0012
Server150,000.0013
Data Center15,000.0014
Data Center30,000.0015
Data Center52,000.0016
Data Center79,200.0017
Data Center105,600.0018
Data Center132,000.0019
Data Center143,000.0020
Data Center154,000.0021
Data Center165,000.0022
Data Center176,000.0023
Data Center187,000.0024
Data Center198,000.0025
Data Center209,000.0026
Data Center220,000.0027

Footnotes

  1. Free for 10 Users
  2. Per User Per Month
  3. Per User Per Month
  4. none
  5. 10 Users - Perpetual License
  6. 25 Users - Perpetual License
  7. 50 Users - Perpetual License
  8. 100 Users - Perpetual License
  9. 250 Users - Perpetual License
  10. 500 Users - Perpetual License
  11. 2,000 Users - Perpetual License
  12. 10,000 Users - Perpetual License
  13. 10,001+ Users - Perpetual License
  14. 500 Users - Annually
  15. 1,000 Users - Annually
  16. 2,000 Users - Annually
  17. 3,000 Users - Annually
  18. 4,000 Users - Annually
  19. 5,000 Users - Annually
  20. 10,000 Users - Annually
  21. 15,000 Users - Annually
  22. 20,000 Users - Annually
  23. 25,000 Users - Annually
  24. 30,000 Users - Annually
  25. 35,000 Users - Annually
  26. 40,000 Users - Annually
  27. 40,001+ Users - Annually

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Basecamp

Starting Price

$99 per month

Editions & Modules

Basecamp editions and modules pricing
EditionModules
Basecamp PersonalFree1
Basecamp Business992

Footnotes

  1. Limited Capabilities
  2. Per Month [Unlimited Users]

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Atlassian

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
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Basecamp

When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Read full review

Usability

Atlassian

Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Read full review

Basecamp

Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
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Reliability and Availability

Atlassian

I do not recall having outages or applications error so far, very reliable and available.
Read full review

Basecamp

I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
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Performance

Atlassian

Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Read full review

Basecamp

No answers on this topic

Support Rating

Atlassian

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
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Basecamp

For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
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Implementation Rating

Atlassian

Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
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Basecamp

Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
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Alternatives Considered

Atlassian

I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
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Basecamp

Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Read full review

Scalability

Atlassian

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Read full review

Basecamp

No answers on this topic

Return on Investment

Atlassian

  • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
  • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
  • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
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Basecamp

  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
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