Confluence vs HubSpot CRM | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 1153 reviews and ratings

Score 8.4 out of 10

Based on 1033 reviews and ratings

Feature Rating Comparison

Confluence

HubSpot CRM

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Confluence

HubSpot CRM

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Confluence

HubSpot CRM

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Confluence

HubSpot CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Confluence

HubSpot CRM

Case management

Call center management

Help desk management

Confluence

HubSpot CRM

Lead management

Email marketing

Confluence

HubSpot CRM

Task management

Billing and invoicing management

Reporting

Confluence

HubSpot CRM

Forecasting

Pipeline visualization

Customizable reports

Confluence

HubSpot CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

Confluence

HubSpot CRM

Single sign-on capability

Role-based user permissions

Confluence

HubSpot CRM

Social data

Social engagement

Confluence

HubSpot CRM

Marketing automation

Compensation management

Confluence

HubSpot CRM

Mobile access

Pros

QUICK How-to Guides that can be generated and share instantly
One can subscribe to the pages and spaces and receive updates in the feed on their home page
Automatic Email notifications of new updates in the Confluence area
The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability

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Software Integration Tester

WirecardFinancial Services, 501-1000 employees

View all 114 answers on this topic

Hubspot CRM is suitable for contact details of our clients, where we easily communicate with them effortlessly.
Hubspot CRM also acts as a marketing aid, creating adequate awareness concerning our business.
Finally, Hubspot CRM acts as a software for lead management, where relationships are made and amended when there is an issue.

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Director of Social Marketing

Ascent ResourcesOil & Energy, 51-200 employees

View all 229 answers on this topic

Cons

Over the past 6 years the feature set has not significantly expanded
Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases

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Verified User

Technician in Information Technology

Marketing & Advertising Company, 51-200 employees

View all 114 answers on this topic

I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
A/B testing for emails or steps within sequences would be helpful
Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.

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Verified User

Representative in Sales

Financial Services Company, 51-200 employees

View all 229 answers on this topic

Likelihood to Renew

Confluence 9.5

Based on 18 answers

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

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Charles Thomasset, MBA

Director, Project/Process Management

Lehigh UniversityHigher Education, 1001-5000 employees

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HubSpot CRM 9.1

Based on 4 answers

Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.

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Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

View all 4 answers on this topic

Usability

Confluence 8.5

Based on 11 answers

Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

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Verified User

Analyst in Information Technology

Computer Software Company, 10,001+ employees

View all 11 answers on this topic

HubSpot CRM 8.6

Based on 131 answers

The email integration is much easier to establish and leverage. Metric tracking is prominently featured which motivates sales to eclipse prior week(s) outreach attempts & know real-time how they're tracking. This enables management to easily track real-time progress for KPIs integral to sales success. Please reference provided to the prior survey question. HubSpot CRM is IDEAL for start-ups and early-stage companies unwilling to invest in more expensive CRMs. And on top of that, it's a more intuitive and superior product (I am elated to have learned and relay to the HubSpot CRM team)!

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Sales Director

pulseDataHospital & Health Care, 11-50 employees

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Reliability and Availability

Confluence 9.0

Based on 5 answers

I do not recall having outages or applications error so far, very reliable and available.

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Normand Whitehead

Senior R&D Eng. Technologist

Trilliant IncTelecommunications, 201-500 employees

View all 5 answers on this topic

No score

No answers yet

No answers on this topic

Performance

Confluence 8.8

Based on 9 answers

Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.

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Senior Firmware Engineer

Spirent CommunicationsTelecommunications, 1001-5000 employees

View all 9 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Confluence 8.3

Based on 44 answers

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

View all 44 answers on this topic

HubSpot CRM 8.3

Based on 18 answers

HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.

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Verified User

Analyst in Marketing

Airlines/Aviation Company, 201-500 employees

View all 18 answers on this topic

Implementation Rating

Confluence 8.0

Based on 5 answers

Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.

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Normand Whitehead

Senior R&D Eng. Technologist

Trilliant IncTelecommunications, 201-500 employees

View all 5 answers on this topic

HubSpot CRM 9.1

Based on 10 answers

If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate

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Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

View all 10 answers on this topic

Alternatives Considered

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.

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Director, Build and Release Engineering

Cisco AppDynamicsInformation Technology & Services, 10,001+ employees

View all 114 answers on this topic

HubSpot has more features to offer that do help immensely with business strategies and more specifically, the sales section has a plethora of features that can be used to establish an effective and efficient work environment. The ability to go back through all interactions made with any client is such a significant feature that it can not be understated how important it is to have such a feature if new employees come along and pick up the Slack (no pun intended).

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Mohamad Alsharif

Sales Development

YnmoInformation Technology & Services, 11-50 employees

View all 229 answers on this topic

Scalability

Confluence 8.0

Based on 2 answers

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

Confluence has increased cross-departmental visibility into content, activities, and projects
Confluence has also increased collaboration across teams
The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content

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Verified User

Manager in Information Technology

Information Services Company, 51-200 employees

View all 114 answers on this topic

Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.

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Project Consultant

Coval Homes LLCConstruction, 11-50 employees

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Screenshots

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See All (4) HubSpot CRM Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Confluence Editions & Modules

On-premise Edition

Server	10.00¹
Server	2700.00²
Server	5300.00³
Server	10,200.00⁴
Server	19,800.00⁵
Server	30,000.00⁶
Server	45,000.00⁷
Server	90,000.00⁸
Server	150,000.00⁹
Data Center	15,000.00¹⁰
Data Center	30,000.00¹¹
Data Center	52,000.00¹²
Data Center	79,200.00¹³
Data Center	105,600.00¹⁴
Data Center	132,000.00¹⁵
Data Center	143,000.00¹⁶
Data Center	154,000.00¹⁷
Data Center	165,000.00¹⁸
Data Center	176,000.00¹⁹
Data Center	187,000.00²⁰
Data Center	198,000.00²¹
Data Center	209,000.00²²
Data Center	220,000.00²³

10 Users - Perpetual License
25 Users - Perpetual License
50 Users - Perpetual License
100 Users - Perpetual License
250 Users - Perpetual License
500 Users - Perpetual License
2,000 Users - Perpetual License
10,000 Users - Perpetual License
10,001+ Users - Perpetual License
500 Users - Annually
1,000 Users - Annually
2,000 Users - Annually
3,000 Users - Annually
4,000 Users - Annually
5,000 Users - Annually
10,000 Users - Annually
15,000 Users - Annually
20,000 Users - Annually
25,000 Users - Annually
30,000 Users - Annually
35,000 Users - Annually
40,000 Users - Annually
40,001+ Users - Annually

SaaS Edition

Free	0.00¹
Standard	5.00²
Premium	10.00²
Enterprise	Contact Sales

Free for 10 Users
Per User Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

HubSpot CRM Editions & Modules

Edition

Free Forever	$0¹

Per Month [Unlimited Users]

Additional Pricing Details

—

Rating Summary

Confluence

HubSpot CRM

Confluence

HubSpot CRM

Confluence

HubSpot CRM

Confluence

HubSpot CRM

Confluence

HubSpot CRM

Confluence

HubSpot CRM

Confluence

HubSpot CRM

Confluence

HubSpot CRM

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