Atlassian Confluence vs. HubSpot CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Confluence
Score 8.1 out of 10
N/A
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
$10
per month
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
Atlassian ConfluenceHubSpot CRM
Editions & Modules
Free
$0
Free for 10 Users
Standard
$5
Per User Per Month
Premium
$10
Per User Per Month
Server
$10
10 Users - Perpetual License
Server
$2,700
25 Users - Perpetual License
Server
$5,300
50 Users - Perpetual License
Server
10,200.00
100 Users - Perpetual License
Data Center
15,000.00
500 Users - Annually
Server
19,800.00
250 Users - Perpetual License
Server
30,000.00
500 Users - Perpetual License
Data Center
30,000.00
1,000 Users - Annually
Server
45,000.00
2,000 Users - Perpetual License
Data Center
52,000.00
2,000 Users - Annually
Data Center
79,200.00
3,000 Users - Annually
Server
90,000.00
10,000 Users - Perpetual License
Data Center
105,600.00
4,000 Users - Annually
Data Center
132,000.00
5,000 Users - Annually
Data Center
143,000.00
10,000 Users - Annually
Server
150,000.00
10,001+ Users - Perpetual License
Data Center
154,000.00
15,000 Users - Annually
Data Center
165,000.00
20,000 Users - Annually
Data Center
176,000.00
25,000 Users - Annually
Data Center
187,000.00
30,000 Users - Annually
Data Center
198,000.00
35,000 Users - Annually
Data Center
209,000.00
40,000 Users - Annually
Data Center
220,000.00
40,001+ Users - Annually
Enterprise
Contact Sales
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
ConfluenceHubSpot CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Atlassian ConfluenceHubSpot CRM
Considered Both Products
Confluence
Chose Atlassian Confluence
We used to use Hugo because it was free, and it is very similar in a lot of ways. Great for collaboration and sharing with team members, but Confluence is a bit easier to keep track of notes going back to the beginning of a project by creating a space.
Chose Atlassian Confluence
Atlassian Confluence is more convenient and reliable than Salesforce Community Cloud. Also, I prefer it over others because of its enhanced interface that makes my working faster and efficient by providing a bundle of options and features as well. It is all in one solution to …
HubSpot CRM
Chose HubSpot CRM
It is more user friendly and has many options
Chose HubSpot CRM
Hubspot is way better! Act was very outdated and slow, and we are able to integrate with more things using hubspot and noting across departments is seamless.
Chose HubSpot CRM
The real strength is that in Hubspot there are al the features needed in just one program
Chose HubSpot CRM
We previously used Apollo which didn't have the simple, clean user interface, nor did it have the coordinated sales and marketing alignment that Hubspot has. If you need a high degree of marketing and sales alignment, Hubspot is a better choice.
Chose HubSpot CRM
we are using both, but Salesloft has clear advantage for meeting recordings
Chose HubSpot CRM
After evaluating other products, we settled on Hubspot for ease of setup, and the person performing the setup already had experience with Hubspot. Also, we found for the price we were paying; there were more features available than some of the other CRMs researched. Hubspot, we …
Chose HubSpot CRM
HubSpot goes right at the top of the stack for me.
My work day has been transformed and I am really happy to utilize HubSpot for my work related tasks, lead management, task management as well as sales and contract management.
With tracking and logging of each task, it helps …
Chose HubSpot CRM
It used to be very budget friendly and has better customer service.
Chose HubSpot CRM
It's ideal as a central repository for all company information, from deals to lead information, that everyone can quickly access. I believe that interacting with coworkers is easier and that the connectivity with Outlook via alerts allows me to communicate with my marketing …
Chose HubSpot CRM
HubSpot does everything Pipedrive does plus a whole lot more. Really is no comparison.
Chose HubSpot CRM
The best reporting and easy to understand structure and properties and customer journey.
Chose HubSpot CRM
It is a huge step forward, much better usability and integration with email and marketing.
Chose HubSpot CRM
HubSpot has great integrations, it has integrations with LinkedIn, Gmail, Outlook, and it also has a great LinkedIn tool that enables us to create a contact or account just based on someone's LinkedIn page—absolutely love this!
Top Pros
Top Cons
Features
Atlassian ConfluenceHubSpot CRM
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Confluence
7.1
110 Ratings
10% below category average
HubSpot CRM
-
Ratings
Task Management6.488 Ratings00 Ratings
Gantt Charts7.912 Ratings00 Ratings
Scheduling7.221 Ratings00 Ratings
Workflow Automation6.359 Ratings00 Ratings
Mobile Access7.483 Ratings00 Ratings
Search7.0108 Ratings00 Ratings
Visual planning tools7.687 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Atlassian Confluence
7.7
110 Ratings
4% below category average
HubSpot CRM
-
Ratings
Chat6.415 Ratings00 Ratings
Notifications8.1108 Ratings00 Ratings
Discussions6.7102 Ratings00 Ratings
Surveys7.015 Ratings00 Ratings
Internal knowledgebase8.8102 Ratings00 Ratings
Integrates with GoToMeeting6.03 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.37 Ratings00 Ratings
Integrates with Outlook9.610 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Atlassian Confluence
7.7
110 Ratings
5% below category average
HubSpot CRM
-
Ratings
Versioning7.593 Ratings00 Ratings
Video files7.670 Ratings00 Ratings
Audio files7.564 Ratings00 Ratings
Document collaboration8.6105 Ratings00 Ratings
Access control8.5103 Ratings00 Ratings
Advanced security features8.279 Ratings00 Ratings
Integrates with Google Drive6.948 Ratings00 Ratings
Device sync7.049 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Atlassian Confluence
-
Ratings
HubSpot CRM
7.9
1572 Ratings
3% above category average
Customer data management / contact management00 Ratings8.51517 Ratings
Workflow management00 Ratings8.21484 Ratings
Territory management00 Ratings5.9184 Ratings
Opportunity management00 Ratings8.11418 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.41529 Ratings
Contract management00 Ratings8.0185 Ratings
Quote & order management00 Ratings7.41035 Ratings
Interaction tracking00 Ratings8.41474 Ratings
Channel / partner relationship management00 Ratings8.0186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Atlassian Confluence
-
Ratings
HubSpot CRM
7.1
1045 Ratings
6% below category average
Case management00 Ratings7.2973 Ratings
Call center management00 Ratings7.1841 Ratings
Help desk management00 Ratings6.9894 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Atlassian Confluence
-
Ratings
HubSpot CRM
8.3
1386 Ratings
9% above category average
Lead management00 Ratings8.21307 Ratings
Email marketing00 Ratings8.41318 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Atlassian Confluence
-
Ratings
HubSpot CRM
7.5
1438 Ratings
1% below category average
Task management00 Ratings7.91380 Ratings
Billing and invoicing management00 Ratings6.9713 Ratings
Reporting00 Ratings7.71271 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Atlassian Confluence
-
Ratings
HubSpot CRM
7.8
1403 Ratings
3% above category average
Forecasting00 Ratings7.51105 Ratings
Pipeline visualization00 Ratings8.21332 Ratings
Customizable reports00 Ratings7.71293 Ratings
Customization
Comparison of Customization features of Product A and Product B
Atlassian Confluence
-
Ratings
HubSpot CRM
7.2
1340 Ratings
5% below category average
Custom fields00 Ratings7.71313 Ratings
Custom objects00 Ratings7.41141 Ratings
Scripting environment00 Ratings6.3132 Ratings
API for custom integration00 Ratings7.6931 Ratings
Security
Comparison of Security features of Product A and Product B
Atlassian Confluence
-
Ratings
HubSpot CRM
8.5
1298 Ratings
2% above category average
Single sign-on capability00 Ratings8.51160 Ratings
Role-based user permissions00 Ratings8.51235 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Atlassian Confluence
-
Ratings
HubSpot CRM
7.1
885 Ratings
2% below category average
Social data00 Ratings7.1867 Ratings
Social engagement00 Ratings7.1857 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Atlassian Confluence
-
Ratings
HubSpot CRM
7.7
993 Ratings
8% above category average
Marketing automation00 Ratings7.7986 Ratings
Compensation management00 Ratings7.6648 Ratings
Platform
Comparison of Platform features of Product A and Product B
Atlassian Confluence
-
Ratings
HubSpot CRM
7.9
1180 Ratings
5% above category average
Mobile access00 Ratings7.91180 Ratings
Best Alternatives
Atlassian ConfluenceHubSpot CRM
Small Businesses
Avaza
Avaza
Score 9.7 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Atlassian ConfluenceHubSpot CRM
Likelihood to Recommend
8.2
(127 ratings)
8.4
(1616 ratings)
Likelihood to Renew
9.9
(19 ratings)
9.8
(29 ratings)
Usability
9.0
(13 ratings)
8.2
(1463 ratings)
Availability
9.0
(3 ratings)
-
(0 ratings)
Performance
8.0
(5 ratings)
-
(0 ratings)
Support Rating
5.4
(25 ratings)
6.7
(23 ratings)
Implementation Rating
8.8
(4 ratings)
7.9
(8 ratings)
Configurability
6.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.0
(4 ratings)
-
(0 ratings)
Product Scalability
8.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Atlassian ConfluenceHubSpot CRM
Likelihood to Recommend
Atlassian
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Read full review
HubSpot
As I mentioned earlier, HubSpot helps organize the sales leads we contact. It makes it more accessible from the angle that we do not duplicate our work by contacting the same client by two different people. In addition, we can track the work and add reminders to follow up.
Read full review
Pros
Atlassian
  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Read full review
HubSpot
  • Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
  • Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
  • Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
Read full review
Cons
Atlassian
  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Read full review
HubSpot
  • A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
  • Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
  • I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
Read full review
Likelihood to Renew
Atlassian
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Read full review
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
Usability
Atlassian
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Read full review
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
Read full review
Reliability and Availability
Atlassian
I do not recall having outages or applications error so far, very reliable and available.
Read full review
HubSpot
No answers on this topic
Performance
Atlassian
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Read full review
HubSpot
No answers on this topic
Support Rating
Atlassian
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Read full review
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
Implementation Rating
Atlassian
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
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HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered
Atlassian
We used to use Google Drive to store all of our documentation, but it is disconnected from our every day working environment and it was easy to lose documents and become disorganized within the broad drive environment. [Atlassian] Confluence has kept us more organized and its tight coupling with Jira has made documents more accessible and more likely to be kept up to date.
Read full review
HubSpot
HubSpot is different as it allows us to see all deals as we wanted to compare to others as other apps don't have those features Hubspot has to view deals in different views and make it according to your pipelines the way you want to see the deals and data track the daily reports very easily and review our own performance for the day to grow more.
Read full review
Scalability
Atlassian
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Read full review
HubSpot
No answers on this topic
Return on Investment
Atlassian
  • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
  • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
  • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Read full review
HubSpot
  • HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
  • The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
  • The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.