What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1683 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2280 Ratings

Confluence

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1683 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

HubSpot CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2280 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Project Management

    7.5

    Confluence

    75%

    HubSpot CRM

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 7/7 features

    Task Management

    7.7
    77%
    83 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    12 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    21 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    55 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.8
    68%
    80 Ratings
    N/A
    0 Ratings

    Search

    7.8
    78%
    103 Ratings
    N/A
    0 Ratings

    Visual planning tools

    7.4
    74%
    82 Ratings
    N/A
    0 Ratings

    Communication

    8.0

    Confluence

    80%

    HubSpot CRM

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Chat

    6.4
    64%
    15 Ratings
    N/A
    0 Ratings

    Notifications

    8.6
    86%
    103 Ratings
    N/A
    0 Ratings

    Discussions

    8.0
    80%
    97 Ratings
    N/A
    0 Ratings

    Surveys

    7.0
    70%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    9.3
    93%
    97 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    9.3
    93%
    7 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Confluence

    83%

    HubSpot CRM

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Versioning

    8.6
    86%
    89 Ratings
    N/A
    0 Ratings

    Video files

    7.7
    77%
    66 Ratings
    N/A
    0 Ratings

    Audio files

    8.0
    80%
    60 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.4
    84%
    100 Ratings
    N/A
    0 Ratings

    Access control

    8.8
    88%
    98 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.6
    86%
    74 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    7.9
    79%
    47 Ratings
    N/A
    0 Ratings

    Device sync

    8.1
    81%
    46 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Confluence

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.9
    89%
    717 Ratings

    Workflow management

    N/A
    0 Ratings
    8.3
    83%
    689 Ratings

    Territory management

    N/A
    0 Ratings
    7.3
    73%
    184 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    660 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.4
    84%
    705 Ratings

    Contract management

    N/A
    0 Ratings
    7.9
    79%
    185 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.0
    80%
    443 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.6
    86%
    681 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.4
    74%
    186 Ratings

    Customer Service & Support

    Confluence

    Feature Set Not Supported
    N/A
    7.7

    HubSpot CRM

    77%
    HubSpot CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.9
    79%
    434 Ratings

    Call center management

    N/A
    0 Ratings
    7.5
    75%
    380 Ratings

    Help desk management

    N/A
    0 Ratings
    7.6
    76%
    404 Ratings

    Marketing Automation

    Confluence

    Feature Set Not Supported
    N/A
    8.7

    HubSpot CRM

    87%
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.6
    86%
    614 Ratings

    Email marketing

    N/A
    0 Ratings
    8.8
    88%
    609 Ratings

    CRM Project Management

    Confluence

    Feature Set Not Supported
    N/A
    7.9

    HubSpot CRM

    79%
    HubSpot CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    637 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.3
    73%
    299 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    590 Ratings

    CRM Reporting & Analytics

    Confluence

    Feature Set Not Supported
    N/A
    8.0

    HubSpot CRM

    80%
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.6
    76%
    506 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    616 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.1
    81%
    603 Ratings

    Customization

    Confluence

    Feature Set Not Supported
    N/A
    7.8

    HubSpot CRM

    78%
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    629 Ratings

    Custom objects

    N/A
    0 Ratings
    8.3
    83%
    530 Ratings

    Scripting environment

    N/A
    0 Ratings
    6.3
    63%
    133 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    415 Ratings

    Security

    Confluence

    Feature Set Not Supported
    N/A
    8.6

    HubSpot CRM

    86%
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    522 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.5
    85%
    570 Ratings

    Social CRM

    Confluence

    Feature Set Not Supported
    N/A
    7.9

    HubSpot CRM

    79%
    HubSpot CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.8
    78%
    412 Ratings

    Social engagement

    N/A
    0 Ratings
    7.9
    79%
    409 Ratings

    Integrations with 3rd-party Software

    Confluence

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.5
    85%
    458 Ratings

    Compensation management

    N/A
    0 Ratings
    7.8
    78%
    273 Ratings

    Platform

    Confluence

    Feature Set Not Supported
    N/A
    7.3

    HubSpot CRM

    73%
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.3
    73%
    532 Ratings

    Attribute Ratings

    • Atlassian Confluence is rated higher in 1 area: Likelihood to Renew
    • HubSpot CRM is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    8.3

    Confluence

    83%
    122 Ratings
    8.6

    HubSpot CRM

    86%
    754 Ratings

    Likelihood to Renew

    9.7

    Confluence

    97%
    19 Ratings
    9.3

    HubSpot CRM

    93%
    7 Ratings

    Usability

    8.3

    Confluence

    83%
    12 Ratings
    8.8

    HubSpot CRM

    88%
    656 Ratings

    Availability

    9.0

    Confluence

    90%
    5 Ratings

    HubSpot CRM

    N/A
    0 Ratings

    Performance

    8.0

    Confluence

    80%
    9 Ratings

    HubSpot CRM

    N/A
    0 Ratings

    Support Rating

    6.3

    Confluence

    63%
    45 Ratings
    8.2

    HubSpot CRM

    82%
    21 Ratings

    Implementation Rating

    8.4

    Confluence

    84%
    6 Ratings
    9.1

    HubSpot CRM

    91%
    10 Ratings

    Product Scalability

    8.0

    Confluence

    80%
    2 Ratings

    HubSpot CRM

    N/A
    0 Ratings

    Likelihood to Recommend

    Confluence

    It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
    Abhishek Nandi | TrustRadius Reviewer

    HubSpot CRM

    Hubspot is well suited for medium-large organizations with specific and more elaborate needs but can also be implemented in SMEs with some more basic needs due to the fact that it is fully modifiable. The fact that it is accessed from all devices at any point in time, with just an internet connection, and information is readily available and NOT asynchronous as with standard ERPs is a competitive edge for HubSpot, which is based from scratch on the cloud. The simplicity of the workflow, the ease of use, the degree of personalization, and the timeliness of tasks executed are unequivocally contributing to increased efficacy of the team and more sales at the end of the day!
    Nikolaos Tsokanos | TrustRadius Reviewer

    Pros

    Confluence

    • QUICK How-to Guides that can be generated and share instantly
    • One can subscribe to the pages and spaces and receive updates in the feed on their home page
    • Automatic Email notifications of new updates in the Confluence area
    • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
    Binoy Shah | TrustRadius Reviewer

    HubSpot CRM

    • Makes it simple to create deals for IOs to be sent to our media coordinators to send out contracts via PandaDoc that are integrated with HubSpot.
    • Easy to search for contacts, companies, and sort through the conversations.
    • Easy access to tasks to accomplish and track in the dashboard.
    Kyle Kamppila | TrustRadius Reviewer

    Cons

    Confluence

    • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
    • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
    • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
    Hari kapse | TrustRadius Reviewer

    HubSpot CRM

    • Price Point: Pricey Expense for Company.
    • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
    Chelsey Oliver | TrustRadius Reviewer

    Pricing Details

    Confluence

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per month

    Confluence Editions & Modules

    On-premise Edition
    Server10.001
    Server2700.002
    Server5300.003
    Server10,200.004
    Server19,800.005
    Server30,000.006
    Server45,000.007
    Server90,000.008
    Server150,000.009
    Data Center15,000.0010
    Data Center30,000.0011
    Data Center52,000.0012
    Data Center79,200.0013
    Data Center105,600.0014
    Data Center132,000.0015
    Data Center143,000.0016
    Data Center154,000.0017
    Data Center165,000.0018
    Data Center176,000.0019
    Data Center187,000.0020
    Data Center198,000.0021
    Data Center209,000.0022
    Data Center220,000.0023
    1. 10 Users - Perpetual License
    2. 25 Users - Perpetual License
    3. 50 Users - Perpetual License
    4. 100 Users - Perpetual License
    5. 250 Users - Perpetual License
    6. 500 Users - Perpetual License
    7. 2,000 Users - Perpetual License
    8. 10,000 Users - Perpetual License
    9. 10,001+ Users - Perpetual License
    10. 500 Users - Annually
    11. 1,000 Users - Annually
    12. 2,000 Users - Annually
    13. 3,000 Users - Annually
    14. 4,000 Users - Annually
    15. 5,000 Users - Annually
    16. 10,000 Users - Annually
    17. 15,000 Users - Annually
    18. 20,000 Users - Annually
    19. 25,000 Users - Annually
    20. 30,000 Users - Annually
    21. 35,000 Users - Annually
    22. 40,000 Users - Annually
    23. 40,001+ Users - Annually
    SaaS Edition
    Free0.001
    Standard5.002
    Premium10.002
    EnterpriseContact Sales
    1. Free for 10 Users
    2. Per User Per Month
    3. none
    Additional Pricing Details

    HubSpot CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 Per Month [Unlimited Users]

    HubSpot CRM Editions & Modules

    Edition
    Free Forever$01
    CRM Bundle$502
    1. Per Month [Unlimited Users]
    2. per month
    Additional Pricing Details

    Likelihood to Renew

    Confluence

    Confluence 9.7
    Based on 19 answers
    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Charles Thomasset, MBA | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 9.3
    Based on 7 answers
    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Greg Linnemanstons | TrustRadius Reviewer

    Usability

    Confluence

    Confluence 8.3
    Based on 12 answers
    Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 8.8
    Based on 656 answers
    I find HubSpot very easy to use. I can customize fields, etc. I find it to be much more user-friendly than Salesforce or other CRM tools. My day is organized around HubSpot - all my emails are sent via a HubSpot sequence, I can interrupt that sequence and all of my phone calls are tracked as well. All emails I send through Outlook are synched with HubSpot, all the proposals I send are created and sent through HubSpot, and every deal I close is then tracked through HubSpot and I can run any kind of report imaginable for me or my sales team as a whole.
    Bill Zierold | TrustRadius Reviewer

    Reliability and Availability

    Confluence

    Confluence 9.0
    Based on 5 answers
    I do not recall having outages or applications error so far, very reliable and available.
    Normand Whitehead | TrustRadius Reviewer

    HubSpot CRM

    No score
    No answers yet
    No answers on this topic

    Performance

    Confluence

    Confluence 8.0
    Based on 9 answers
    Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
    Kaleb-John Loo | TrustRadius Reviewer

    HubSpot CRM

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Confluence

    Confluence 6.3
    Based on 45 answers
    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 8.2
    Based on 21 answers
    I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
    Sereena Schneider (LION) | TrustRadius Reviewer

    Implementation Rating

    Confluence

    Confluence 8.4
    Based on 6 answers
    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Bill Kratzer | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 9.1
    Based on 10 answers
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Greg Linnemanstons | TrustRadius Reviewer

    Alternatives Considered

    Confluence

    I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
    Benoît Desroches | TrustRadius Reviewer

    HubSpot CRM

    As noted before, Salesforce is a great tool if you can afford it and have someone who is training on Salesforce on how to use and keep it updated. It is a full-time job to have someone just keep Salesforce working and up to date. Hubspot, you don't need that same level of human capital to run it. It is a more decentralized operation and only needs an administrator for some basic admin. functions.
    John Ging | TrustRadius Reviewer

    Scalability

    Confluence

    Confluence 8.0
    Based on 2 answers
    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Confluence

    • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
    • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
    • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
    Brandon Patton | TrustRadius Reviewer

    HubSpot CRM

    • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
    • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
    • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
    Adam Ali | TrustRadius Reviewer

    Screenshots

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