What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1683 Ratings
Confluence
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Top Rated
1683 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 1683 reviews and ratings
HubSpot CRM
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2280 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 2280 reviews and ratings
Feature Set Ratings
Project Management

7.5
Confluence
75%

HubSpot CRM
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 7/7 features
Atlassian Confluence ranks higher in 7/7 features
Task Management

7.7
77%
83 Ratings

N/A
0 Ratings
Gantt Charts

7.9
79%
12 Ratings

N/A
0 Ratings
Scheduling

7.2
72%
21 Ratings

N/A
0 Ratings
Workflow Automation

8.0
80%
55 Ratings

N/A
0 Ratings
Mobile Access

6.8
68%
80 Ratings

N/A
0 Ratings
Search

7.8
78%
103 Ratings

N/A
0 Ratings
Visual planning tools

7.4
74%
82 Ratings

N/A
0 Ratings
Communication

8.0
Confluence
80%

HubSpot CRM
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features
Atlassian Confluence ranks higher in 8/8 features
Chat

6.4
64%
15 Ratings

N/A
0 Ratings
Notifications

8.6
86%
103 Ratings

N/A
0 Ratings
Discussions

8.0
80%
97 Ratings

N/A
0 Ratings
Surveys

7.0
70%
15 Ratings

N/A
0 Ratings
Internal knowledgebase

9.3
93%
97 Ratings

N/A
0 Ratings
Integrates with GoToMeeting

6.0
60%
3 Ratings

N/A
0 Ratings
Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings

N/A
0 Ratings
Integrates with Outlook

9.6
96%
10 Ratings

N/A
0 Ratings
File Sharing & Management

8.3
Confluence
83%

HubSpot CRM
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features
Atlassian Confluence ranks higher in 8/8 features
Versioning

8.6
86%
89 Ratings

N/A
0 Ratings
Video files

7.7
77%
66 Ratings

N/A
0 Ratings
Audio files

8.0
80%
60 Ratings

N/A
0 Ratings
Document collaboration

8.4
84%
100 Ratings

N/A
0 Ratings
Access control

8.8
88%
98 Ratings

N/A
0 Ratings
Advanced security features

8.6
86%
74 Ratings

N/A
0 Ratings
Integrates with Google Drive

7.9
79%
47 Ratings

N/A
0 Ratings
Device sync

8.1
81%
46 Ratings

N/A
0 Ratings
Sales Force Automation

Confluence
Feature Set Not Supported
N/A

8.1
HubSpot CRM
81%
HubSpot CRM ranks higher in 9/9 features
HubSpot CRM ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings

8.9
89%
717 Ratings
Workflow management

N/A
0 Ratings

8.3
83%
689 Ratings
Territory management

N/A
0 Ratings

7.3
73%
184 Ratings
Opportunity management

N/A
0 Ratings

8.3
83%
660 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings

8.4
84%
705 Ratings
Contract management

N/A
0 Ratings

7.9
79%
185 Ratings
Quote & order management

N/A
0 Ratings

8.0
80%
443 Ratings
Interaction tracking

N/A
0 Ratings

8.6
86%
681 Ratings
Channel / partner relationship management

N/A
0 Ratings

7.4
74%
186 Ratings
Customer Service & Support

Confluence
Feature Set Not Supported
N/A

7.7
HubSpot CRM
77%
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Case management

N/A
0 Ratings

7.9
79%
434 Ratings
Call center management

N/A
0 Ratings

7.5
75%
380 Ratings
Help desk management

N/A
0 Ratings

7.6
76%
404 Ratings
Marketing Automation

Confluence
Feature Set Not Supported
N/A

8.7
HubSpot CRM
87%
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Lead management

N/A
0 Ratings

8.6
86%
614 Ratings
Email marketing

N/A
0 Ratings

8.8
88%
609 Ratings
CRM Project Management

Confluence
Feature Set Not Supported
N/A

7.9
HubSpot CRM
79%
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Task management

N/A
0 Ratings

8.3
83%
637 Ratings
Billing and invoicing management

N/A
0 Ratings

7.3
73%
299 Ratings
Reporting

N/A
0 Ratings

8.2
82%
590 Ratings
CRM Reporting & Analytics

Confluence
Feature Set Not Supported
N/A

8.0
HubSpot CRM
80%
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Forecasting

N/A
0 Ratings

7.6
76%
506 Ratings
Pipeline visualization

N/A
0 Ratings

8.3
83%
616 Ratings
Customizable reports

N/A
0 Ratings

8.1
81%
603 Ratings
Customization

Confluence
Feature Set Not Supported
N/A

7.8
HubSpot CRM
78%
HubSpot CRM ranks higher in 4/4 features
HubSpot CRM ranks higher in 4/4 features
Custom fields

N/A
0 Ratings

8.4
84%
629 Ratings
Custom objects

N/A
0 Ratings

8.3
83%
530 Ratings
Scripting environment

N/A
0 Ratings

6.3
63%
133 Ratings
API for custom integration

N/A
0 Ratings

8.3
83%
415 Ratings
Security

Confluence
Feature Set Not Supported
N/A

8.6
HubSpot CRM
86%
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings

8.7
87%
522 Ratings
Role-based user permissions

N/A
0 Ratings

8.5
85%
570 Ratings
Social CRM

Confluence
Feature Set Not Supported
N/A

7.9
HubSpot CRM
79%
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Social data

N/A
0 Ratings

7.8
78%
412 Ratings
Social engagement

N/A
0 Ratings

7.9
79%
409 Ratings
Integrations with 3rd-party Software

Confluence
Feature Set Not Supported
N/A

8.1
HubSpot CRM
81%
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings

8.5
85%
458 Ratings
Compensation management

N/A
0 Ratings

7.8
78%
273 Ratings
Platform

Confluence
Feature Set Not Supported
N/A

7.3
HubSpot CRM
73%
HubSpot CRM ranks higher in 1/1 features
HubSpot CRM ranks higher in 1/1 features
Mobile access

N/A
0 Ratings

7.3
73%
532 Ratings
Attribute Ratings
- Atlassian Confluence is rated higher in 1 area: Likelihood to Renew
- HubSpot CRM is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating
Likelihood to Recommend

8.3
Confluence
83%
122 Ratings

8.6
HubSpot CRM
86%
754 Ratings
Likelihood to Renew

9.7
Confluence
97%
19 Ratings

9.3
HubSpot CRM
93%
7 Ratings
Usability

8.3
Confluence
83%
12 Ratings

8.8
HubSpot CRM
88%
656 Ratings
Availability

9.0
Confluence
90%
5 Ratings

HubSpot CRM
N/A
0 Ratings
Performance

8.0
Confluence
80%
9 Ratings

HubSpot CRM
N/A
0 Ratings
Support Rating

6.3
Confluence
63%
45 Ratings

8.2
HubSpot CRM
82%
21 Ratings
Implementation Rating

8.4
Confluence
84%
6 Ratings

9.1
HubSpot CRM
91%
10 Ratings
Product Scalability

8.0
Confluence
80%
2 Ratings

HubSpot CRM
N/A
0 Ratings
Likelihood to Recommend
Confluence
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Sr. Engineer
GreyOrangeInformation Technology & Services, 1001-5000 employees
HubSpot CRM
Hubspot is well suited for medium-large organizations with specific and more elaborate needs but can also be implemented in SMEs with some more basic needs due to the fact that it is fully modifiable. The fact that it is accessed from all devices at any point in time, with just an internet connection, and information is readily available and NOT asynchronous as with standard ERPs is a competitive edge for HubSpot, which is based from scratch on the cloud. The simplicity of the workflow, the ease of use, the degree of personalization, and the timeliness of tasks executed are unequivocally contributing to increased efficacy of the team and more sales at the end of the day!
Sales Executive
FlexCarAutomotive, 51-200 employees
Pros
Confluence
- QUICK How-to Guides that can be generated and share instantly
- One can subscribe to the pages and spaces and receive updates in the feed on their home page
- Automatic Email notifications of new updates in the Confluence area
- The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Software Integration Tester
WirecardFinancial Services, 501-1000 employees
HubSpot CRM
- Makes it simple to create deals for IOs to be sent to our media coordinators to send out contracts via PandaDoc that are integrated with HubSpot.
- Easy to search for contacts, companies, and sort through the conversations.
- Easy access to tasks to accomplish and track in the dashboard.
Business Development Manager
SlickdealsConsumer Electronics, 201-500 employees
Cons
Confluence
- Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
- An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
- Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Senior System Engineer
Wipro LimitedInformation Technology & Services, 10,001+ employees
HubSpot CRM
- Price Point: Pricey Expense for Company.
- A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
Marketing Manager
Parvin Law GroupLaw Practice, 1-10 employees
Pricing Details
Confluence
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per month
Confluence Editions & Modules
On-premise Edition
Server | 10.001 |
---|---|
Server | 2700.002 |
Server | 5300.003 |
Server | 10,200.004 |
Server | 19,800.005 |
Server | 30,000.006 |
Server | 45,000.007 |
Server | 90,000.008 |
Server | 150,000.009 |
Data Center | 15,000.0010 |
Data Center | 30,000.0011 |
Data Center | 52,000.0012 |
Data Center | 79,200.0013 |
Data Center | 105,600.0014 |
Data Center | 132,000.0015 |
Data Center | 143,000.0016 |
Data Center | 154,000.0017 |
Data Center | 165,000.0018 |
Data Center | 176,000.0019 |
Data Center | 187,000.0020 |
Data Center | 198,000.0021 |
Data Center | 209,000.0022 |
Data Center | 220,000.0023 |
- 10 Users - Perpetual License
- 25 Users - Perpetual License
- 50 Users - Perpetual License
- 100 Users - Perpetual License
- 250 Users - Perpetual License
- 500 Users - Perpetual License
- 2,000 Users - Perpetual License
- 10,000 Users - Perpetual License
- 10,001+ Users - Perpetual License
- 500 Users - Annually
- 1,000 Users - Annually
- 2,000 Users - Annually
- 3,000 Users - Annually
- 4,000 Users - Annually
- 5,000 Users - Annually
- 10,000 Users - Annually
- 15,000 Users - Annually
- 20,000 Users - Annually
- 25,000 Users - Annually
- 30,000 Users - Annually
- 35,000 Users - Annually
- 40,000 Users - Annually
- 40,001+ Users - Annually
SaaS Edition
Free | 0.001 |
---|---|
Standard | 5.002 |
Premium | 10.002 |
Enterprise | Contact Sales |
- Free for 10 Users
- Per User Per Month
- none
Additional Pricing Details
—HubSpot CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Per Month [Unlimited Users]
HubSpot CRM Editions & Modules
Edition
Free Forever | $01 |
---|---|
CRM Bundle | $502 |
- Per Month [Unlimited Users]
- per month
Additional Pricing Details
—Likelihood to Renew
Confluence
Confluence 9.7
Based on 19 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Director, Project/Process Management
Lehigh UniversityHigher Education, 1001-5000 employees
HubSpot CRM
HubSpot CRM 9.3
Based on 7 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
President
WeidertMarketing and Advertising, 11-50 employees
Usability
Confluence
Confluence 8.3
Based on 12 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeesHubSpot CRM
HubSpot CRM 8.8
Based on 656 answers
I find HubSpot very easy to use. I can customize fields, etc. I find it to be much more user-friendly than Salesforce or other CRM tools. My day is organized around HubSpot - all my emails are sent via a HubSpot sequence, I can interrupt that sequence and all of my phone calls are tracked as well. All emails I send through Outlook are synched with HubSpot, all the proposals I send are created and sent through HubSpot, and every deal I close is then tracked through HubSpot and I can run any kind of report imaginable for me or my sales team as a whole.
Sales Development Rep
AnyDesk SoftwareInformation Technology & Services, 201-500 employees
Reliability and Availability
Confluence
Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Senior R&D Eng. Technologist
Trilliant IncTelecommunications, 201-500 employees
HubSpot CRM
No score
No answers yet
No answers on this topic
Performance
Confluence
Confluence 8.0
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Senior Firmware Engineer
Spirent CommunicationsTelecommunications, 1001-5000 employees
HubSpot CRM
No score
No answers yet
No answers on this topic
Support Rating
Confluence
Confluence 6.3
Based on 45 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesHubSpot CRM
HubSpot CRM 8.2
Based on 21 answers
I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
Director of Client Care
Marketing NinjasMarketing and Advertising, 1-10 employees
Implementation Rating
Confluence
Confluence 8.4
Based on 6 answers
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
Chief Innovation Officer
Versatile CreditFinancial Services, 11-50 employees
HubSpot CRM
HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
President
WeidertMarketing and Advertising, 11-50 employees
Alternatives Considered
Confluence
I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
Senior Web Team Lead
AlithyaComputer Games, 10,001+ employees
HubSpot CRM
As noted before, Salesforce is a great tool if you can afford it and have someone who is training on Salesforce on how to use and keep it updated. It is a full-time job to have someone just keep Salesforce working and up to date. Hubspot, you don't need that same level of human capital to run it. It is a more decentralized operation and only needs an administrator for some basic admin. functions.
Solutions Consultant
Fraud.netBanking, 51-200 employees
Scalability
Confluence
Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesHubSpot CRM
No score
No answers yet
No answers on this topic
Return on Investment
Confluence
- We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
- While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
- However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Manager, Information Technology
Engineering InnovationIndustrial Automation, 51-200 employees
HubSpot CRM
- HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
- HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
- HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
Commercial Director - Spoke (Global)
RexlabsReal Estate, 51-200 employees