What users are saying about
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Top Rated
1153 Ratings
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Top Rated
1033 Ratings

Confluence

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Top Rated
1153 Ratings
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Score 8.1 out of 100

HubSpot CRM

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Top Rated
1033 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Confluence

I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Anonymous | TrustRadius Reviewer

HubSpot CRM

I think HubSpot is well suited to SMEs, if you are just starting out, your client base is not that huge, or your company uses G-suite.Set it up properly in the beginning, with integrations with the software it can talk to - it will serve you well, and can grow as you grow.Since it is not as comprehensive as other CRMs when it comes to plugins and software integration, I would not recommend it to a big company that uses a lot of different software to manage other functions, and you decided to switch CRMs later in the game. They are improving on this though. Also, surprisingly expensive the bigger your client base gets - so maybe it's cheap in the beginning, but it gets expensive fast!
Fatima Trapaga | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.7
HubSpot CRM
Task Management
Confluence
7.9
HubSpot CRM
Gantt Charts
Confluence
7.9
HubSpot CRM
Scheduling
Confluence
7.2
HubSpot CRM
Workflow Automation
Confluence
7.9
HubSpot CRM
Mobile Access
Confluence
7.2
HubSpot CRM
Search
Confluence
7.8
HubSpot CRM
Visual planning tools
Confluence
7.8
HubSpot CRM

Communication

Confluence
8.0
HubSpot CRM
Chat
Confluence
6.4
HubSpot CRM
Notifications
Confluence
8.8
HubSpot CRM
Discussions
Confluence
8.0
HubSpot CRM
Surveys
Confluence
7.0
HubSpot CRM
Internal knowledgebase
Confluence
8.9
HubSpot CRM
Integrates with GoToMeeting
Confluence
6.0
HubSpot CRM
Integrates with Gmail and Google Hangouts
Confluence
9.3
HubSpot CRM
Integrates with Outlook
Confluence
9.6
HubSpot CRM

File Sharing & Management

Confluence
8.1
HubSpot CRM
Versioning
Confluence
8.7
HubSpot CRM
Video files
Confluence
7.6
HubSpot CRM
Audio files
Confluence
7.7
HubSpot CRM
Document collaboration
Confluence
8.6
HubSpot CRM
Access control
Confluence
8.7
HubSpot CRM
Advanced security features
Confluence
8.2
HubSpot CRM
Integrates with Google Drive
Confluence
7.8
HubSpot CRM
Device sync
Confluence
7.4
HubSpot CRM

Sales Force Automation

Confluence
HubSpot CRM
8.1
Customer data management / contact management
Confluence
HubSpot CRM
8.8
Workflow management
Confluence
HubSpot CRM
7.9
Territory management
Confluence
HubSpot CRM
7.3
Opportunity management
Confluence
HubSpot CRM
8.2
Integration with email client (e.g., Outlook or Gmail)
Confluence
HubSpot CRM
8.5
Contract management
Confluence
HubSpot CRM
8.0
Quote & order management
Confluence
HubSpot CRM
7.9
Interaction tracking
Confluence
HubSpot CRM
8.4
Channel / partner relationship management
Confluence
HubSpot CRM
7.7

Customer Service & Support

Confluence
HubSpot CRM
7.5
Case management
Confluence
HubSpot CRM
7.5
Call center management
Confluence
HubSpot CRM
7.3
Help desk management
Confluence
HubSpot CRM
7.7

Marketing Automation

Confluence
HubSpot CRM
8.6
Lead management
Confluence
HubSpot CRM
8.6
Email marketing
Confluence
HubSpot CRM
8.7

CRM Project Management

Confluence
HubSpot CRM
7.7
Task management
Confluence
HubSpot CRM
8.2
Billing and invoicing management
Confluence
HubSpot CRM
6.9
Reporting
Confluence
HubSpot CRM
7.9

CRM Reporting & Analytics

Confluence
HubSpot CRM
7.9
Forecasting
Confluence
HubSpot CRM
7.9
Pipeline visualization
Confluence
HubSpot CRM
8.1
Customizable reports
Confluence
HubSpot CRM
7.5

Customization

Confluence
HubSpot CRM
7.7
Custom fields
Confluence
HubSpot CRM
8.2
Custom objects
Confluence
HubSpot CRM
7.7
Scripting environment
Confluence
HubSpot CRM
7.0
API for custom integration
Confluence
HubSpot CRM
8.1

Security

Confluence
HubSpot CRM
8.4
Single sign-on capability
Confluence
HubSpot CRM
8.3
Role-based user permissions
Confluence
HubSpot CRM
8.4

Social CRM

Confluence
HubSpot CRM
7.9
Social data
Confluence
HubSpot CRM
7.9
Social engagement
Confluence
HubSpot CRM
7.9

Integrations with 3rd-party Software

Confluence
HubSpot CRM
8.1
Marketing automation
Confluence
HubSpot CRM
8.3
Compensation management
Confluence
HubSpot CRM
8.0

Platform

Confluence
HubSpot CRM
6.9
Mobile access
Confluence
HubSpot CRM
6.9

Pros

Confluence

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Binoy Shah | TrustRadius Reviewer

HubSpot CRM

  • Hubspot CRM is suitable for contact details of our clients, where we easily communicate with them effortlessly.
  • Hubspot CRM also acts as a marketing aid, creating adequate awareness concerning our business.
  • Finally, Hubspot CRM acts as a software for lead management, where relationships are made and amended when there is an issue.
Brenda Fassie | TrustRadius Reviewer

Cons

Confluence

  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Anonymous | TrustRadius Reviewer

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 9.5
Based on 18 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

Confluence

Confluence 8.5
Based on 11 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.6
Based on 131 answers
The email integration is much easier to establish and leverage. Metric tracking is prominently featured which motivates sales to eclipse prior week(s) outreach attempts & know real-time how they're tracking. This enables management to easily track real-time progress for KPIs integral to sales success. Please reference provided to the prior survey question. HubSpot CRM is IDEAL for start-ups and early-stage companies unwilling to invest in more expensive CRMs. And on top of that, it's a more intuitive and superior product (I am elated to have learned and relay to the HubSpot CRM team)!
Matt Stafford | TrustRadius Reviewer

Reliability and Availability

Confluence

Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Normand Whitehead | TrustRadius Reviewer

HubSpot CRM

No score
No answers yet
No answers on this topic

Performance

Confluence

Confluence 8.8
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

HubSpot CRM

No score
No answers yet
No answers on this topic

Support Rating

Confluence

Confluence 8.3
Based on 44 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Anonymous | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 8.0
Based on 5 answers
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
Normand Whitehead | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

Confluence

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.
Jeff Tillett | TrustRadius Reviewer

HubSpot CRM

HubSpot has more features to offer that do help immensely with business strategies and more specifically, the sales section has a plethora of features that can be used to establish an effective and efficient work environment. The ability to go back through all interactions made with any client is such a significant feature that it can not be understated how important it is to have such a feature if new employees come along and pick up the Slack (no pun intended).
Mohamad Alsharif | TrustRadius Reviewer

Scalability

Confluence

Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

HubSpot CRM

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Confluence has increased cross-departmental visibility into content, activities, and projects
  • Confluence has also increased collaboration across teams
  • The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content
Anonymous | TrustRadius Reviewer

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Screenshots

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.4
HubSpot CRM
8.6

Likelihood to Renew

Confluence
9.5
HubSpot CRM
9.1

Usability

Confluence
8.5
HubSpot CRM
8.6

Reliability and Availability

Confluence
9.0
HubSpot CRM

Performance

Confluence
8.8
HubSpot CRM

Support Rating

Confluence
8.3
HubSpot CRM
8.3

Implementation Rating

Confluence
8.0
HubSpot CRM
9.1

Scalability

Confluence
8.0
HubSpot CRM

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