Confluence vs HubSpot CRM

What users are saying about

Score 8.1 out of 10

Based on 1683 reviews and ratings

Score 8.4 out of 10

Based on 2280 reviews and ratings

Feature Set Ratings

Project Management

7.5

Confluence

75%

HubSpot CRM

Feature Set Not Supported

N/A

Atlassian Confluence ranks higher in 7/7 features

Task Management

7.7

77%

83 Ratings

N/A

0 Ratings

Gantt Charts

7.9

79%

12 Ratings

N/A

0 Ratings

Scheduling

7.2

72%

21 Ratings

N/A

0 Ratings

Workflow Automation

8.0

80%

55 Ratings

N/A

0 Ratings

Mobile Access

6.8

68%

80 Ratings

N/A

0 Ratings

Search

7.8

78%

103 Ratings

N/A

0 Ratings

Visual planning tools

7.4

74%

82 Ratings

N/A

0 Ratings

Communication

8.0

Confluence

80%

HubSpot CRM

Feature Set Not Supported

N/A

Atlassian Confluence ranks higher in 8/8 features

Chat

6.4

64%

15 Ratings

N/A

0 Ratings

Notifications

8.6

86%

103 Ratings

N/A

0 Ratings

Discussions

8.0

80%

97 Ratings

N/A

0 Ratings

Surveys

7.0

70%

15 Ratings

N/A

0 Ratings

Internal knowledgebase

9.3

93%

97 Ratings

N/A

0 Ratings

Integrates with GoToMeeting

6.0

60%

3 Ratings

N/A

0 Ratings

Integrates with Gmail and Google Hangouts

9.3

93%

7 Ratings

N/A

0 Ratings

Integrates with Outlook

9.6

96%

10 Ratings

N/A

0 Ratings

File Sharing & Management

8.3

Confluence

83%

HubSpot CRM

Feature Set Not Supported

N/A

Atlassian Confluence ranks higher in 8/8 features

Versioning

8.6

86%

89 Ratings

N/A

0 Ratings

Video files

7.7

77%

66 Ratings

N/A

0 Ratings

Audio files

8.0

80%

60 Ratings

N/A

0 Ratings

Document collaboration

8.4

84%

100 Ratings

N/A

0 Ratings

Access control

8.8

88%

98 Ratings

N/A

0 Ratings

Advanced security features

8.6

86%

74 Ratings

N/A

0 Ratings

Integrates with Google Drive

7.9

79%

47 Ratings

N/A

0 Ratings

Device sync

8.1

81%

46 Ratings

N/A

0 Ratings

Sales Force Automation

Confluence

Feature Set Not Supported

N/A

8.1

HubSpot CRM

81%

HubSpot CRM ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

8.9

89%

717 Ratings

Workflow management

N/A

0 Ratings

8.3

83%

689 Ratings

Territory management

N/A

0 Ratings

7.3

73%

184 Ratings

Opportunity management

N/A

0 Ratings

8.3

83%

660 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

8.4

84%

705 Ratings

Contract management

N/A

0 Ratings

7.9

79%

185 Ratings

Quote & order management

N/A

0 Ratings

8.0

80%

443 Ratings

Interaction tracking

N/A

0 Ratings

8.6

86%

681 Ratings

Channel / partner relationship management

N/A

0 Ratings

7.4

74%

186 Ratings

Customer Service & Support

Confluence

Feature Set Not Supported

N/A

7.7

HubSpot CRM

77%

HubSpot CRM ranks higher in 3/3 features

Case management

N/A

0 Ratings

7.9

79%

434 Ratings

Call center management

N/A

0 Ratings

7.5

75%

380 Ratings

Help desk management

N/A

0 Ratings

7.6

76%

404 Ratings

Marketing Automation

Confluence

Feature Set Not Supported

N/A

8.7

HubSpot CRM

87%

HubSpot CRM ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.6

86%

614 Ratings

Email marketing

N/A

0 Ratings

8.8

88%

609 Ratings

CRM Project Management

Confluence

Feature Set Not Supported

N/A

7.9

HubSpot CRM

79%

HubSpot CRM ranks higher in 3/3 features

Task management

N/A

0 Ratings

8.3

83%

637 Ratings

Billing and invoicing management

N/A

0 Ratings

7.3

73%

299 Ratings

Reporting

N/A

0 Ratings

8.2

82%

590 Ratings

CRM Reporting & Analytics

Confluence

Feature Set Not Supported

N/A

8.0

HubSpot CRM

80%

HubSpot CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

7.6

76%

506 Ratings

Pipeline visualization

N/A

0 Ratings

8.3

83%

616 Ratings

Customizable reports

N/A

0 Ratings

8.1

81%

603 Ratings

Customization

Confluence

Feature Set Not Supported

N/A

7.8

HubSpot CRM

78%

HubSpot CRM ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.4

84%

629 Ratings

Custom objects

N/A

0 Ratings

8.3

83%

530 Ratings

Scripting environment

N/A

0 Ratings

6.3

63%

133 Ratings

API for custom integration

N/A

0 Ratings

8.3

83%

415 Ratings

Security

Confluence

Feature Set Not Supported

N/A

8.6

HubSpot CRM

86%

HubSpot CRM ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.7

87%

522 Ratings

Role-based user permissions

N/A

0 Ratings

8.5

85%

570 Ratings

Social CRM

Confluence

Feature Set Not Supported

N/A

7.9

HubSpot CRM

79%

HubSpot CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

7.8

78%

412 Ratings

Social engagement

N/A

0 Ratings

7.9

79%

409 Ratings

Integrations with 3rd-party Software

Confluence

Feature Set Not Supported

N/A

8.1

HubSpot CRM

81%

HubSpot CRM ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

8.5

85%

458 Ratings

Compensation management

N/A

0 Ratings

7.8

78%

273 Ratings

Platform

Confluence

Feature Set Not Supported

N/A

7.3

HubSpot CRM

73%

HubSpot CRM ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

7.3

73%

532 Ratings

Attribute Ratings

Atlassian Confluence is rated higher in 1 area: Likelihood to Renew
HubSpot CRM is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating

Confluence

83%

122 Ratings

8.6

HubSpot CRM

86%

754 Ratings

Confluence

97%

19 Ratings

9.3

HubSpot CRM

93%

7 Ratings

Confluence

83%

12 Ratings

8.8

HubSpot CRM

88%

656 Ratings

Confluence

90%

5 Ratings

HubSpot CRM

N/A

0 Ratings

Confluence

80%

9 Ratings

HubSpot CRM

N/A

0 Ratings

Confluence

63%

45 Ratings

8.2

HubSpot CRM

82%

21 Ratings

Confluence

84%

6 Ratings

9.1

HubSpot CRM

91%

10 Ratings

Confluence

80%

2 Ratings

HubSpot CRM

N/A

0 Ratings

Pros

QUICK How-to Guides that can be generated and share instantly
One can subscribe to the pages and spaces and receive updates in the feed on their home page
Automatic Email notifications of new updates in the Confluence area
The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability

Read full review

Binoy Shah

Software Integration Tester

WirecardFinancial Services, 501-1000 employees

View all 122 answers on this topic

Makes it simple to create deals for IOs to be sent to our media coordinators to send out contracts via PandaDoc that are integrated with HubSpot.
Easy to search for contacts, companies, and sort through the conversations.
Easy access to tasks to accomplish and track in the dashboard.

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Kyle Kamppila

Business Development Manager

SlickdealsConsumer Electronics, 201-500 employees

View all 754 answers on this topic

Cons

Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.

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Hari kapse

Senior System Engineer

Wipro LimitedInformation Technology & Services, 10,001+ employees

View all 122 answers on this topic

Price Point: Pricey Expense for Company.
A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.

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Chelsey Oliver

Marketing Manager

Parvin Law GroupLaw Practice, 1-10 employees

View all 754 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$10 per month

Confluence Editions & Modules

On-premise Edition

Server	10.00¹
Server	2700.00²
Server	5300.00³
Server	10,200.00⁴
Server	19,800.00⁵
Server	30,000.00⁶
Server	45,000.00⁷
Server	90,000.00⁸
Server	150,000.00⁹
Data Center	15,000.00¹⁰
Data Center	30,000.00¹¹
Data Center	52,000.00¹²
Data Center	79,200.00¹³
Data Center	105,600.00¹⁴
Data Center	132,000.00¹⁵
Data Center	143,000.00¹⁶
Data Center	154,000.00¹⁷
Data Center	165,000.00¹⁸
Data Center	176,000.00¹⁹
Data Center	187,000.00²⁰
Data Center	198,000.00²¹
Data Center	209,000.00²²
Data Center	220,000.00²³

10 Users - Perpetual License
25 Users - Perpetual License
50 Users - Perpetual License
100 Users - Perpetual License
250 Users - Perpetual License
500 Users - Perpetual License
2,000 Users - Perpetual License
10,000 Users - Perpetual License
10,001+ Users - Perpetual License
500 Users - Annually
1,000 Users - Annually
2,000 Users - Annually
3,000 Users - Annually
4,000 Users - Annually
5,000 Users - Annually
10,000 Users - Annually
15,000 Users - Annually
20,000 Users - Annually
25,000 Users - Annually
30,000 Users - Annually
35,000 Users - Annually
40,000 Users - Annually
40,001+ Users - Annually

SaaS Edition

Free	0.00¹
Standard	5.00²
Premium	10.00²
Enterprise	Contact Sales

Free for 10 Users
Per User Per Month
none

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$0 Per Month [Unlimited Users]

HubSpot CRM Editions & Modules

Edition

Free Forever	$0¹
CRM Bundle	$50²

Per Month [Unlimited Users]
per month

Additional Pricing Details

—

Likelihood to Renew

Confluence 9.7

Based on 19 answers

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

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Charles Thomasset, MBA

Director, Project/Process Management

Lehigh UniversityHigher Education, 1001-5000 employees

View all 19 answers on this topic

HubSpot CRM 9.3

Based on 7 answers

Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.

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Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

View all 7 answers on this topic

Usability

Confluence 8.3

Based on 12 answers

Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

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Verified User

Analyst in Information Technology

Computer Software Company, 10,001+ employees

View all 12 answers on this topic

HubSpot CRM 8.8

Based on 656 answers

I find HubSpot very easy to use. I can customize fields, etc. I find it to be much more user-friendly than Salesforce or other CRM tools. My day is organized around HubSpot - all my emails are sent via a HubSpot sequence, I can interrupt that sequence and all of my phone calls are tracked as well. All emails I send through Outlook are synched with HubSpot, all the proposals I send are created and sent through HubSpot, and every deal I close is then tracked through HubSpot and I can run any kind of report imaginable for me or my sales team as a whole.

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Bill Zierold

Sales Development Rep

AnyDesk SoftwareInformation Technology & Services, 201-500 employees

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Reliability and Availability

Confluence 9.0

Based on 5 answers

I do not recall having outages or applications error so far, very reliable and available.

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Normand Whitehead

Senior R&D Eng. Technologist

Trilliant IncTelecommunications, 201-500 employees

View all 5 answers on this topic

No score

No answers yet

No answers on this topic

Performance

Confluence 8.0

Based on 9 answers

Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.

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Kaleb-John Loo

Senior Firmware Engineer

Spirent CommunicationsTelecommunications, 1001-5000 employees

View all 9 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Confluence 6.3

Based on 45 answers

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

View all 45 answers on this topic

HubSpot CRM 8.2

Based on 21 answers

I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.

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Sereena Schneider (LION)

Director of Client Care

Marketing NinjasMarketing and Advertising, 1-10 employees

View all 21 answers on this topic

Implementation Rating

Confluence 8.4

Based on 6 answers

Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).

This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!

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Bill Kratzer

Chief Innovation Officer

Versatile CreditFinancial Services, 11-50 employees

View all 6 answers on this topic

HubSpot CRM 9.1

Based on 10 answers

If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate

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Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

View all 10 answers on this topic

Alternatives Considered

I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.

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Benoît Desroches

Senior Web Team Lead

AlithyaComputer Games, 10,001+ employees

View all 122 answers on this topic

As noted before, Salesforce is a great tool if you can afford it and have someone who is training on Salesforce on how to use and keep it updated. It is a full-time job to have someone just keep Salesforce working and up to date. Hubspot, you don't need that same level of human capital to run it. It is a more decentralized operation and only needs an administrator for some basic admin. functions.

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John Ging

Solutions Consultant

Fraud.netBanking, 51-200 employees

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Scalability

Confluence 8.0

Based on 2 answers

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.

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Brandon Patton

Manager, Information Technology

Engineering InnovationIndustrial Automation, 51-200 employees

View all 122 answers on this topic

HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.

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Adam Ali

Commercial Director - Spoke (Global)

RexlabsReal Estate, 51-200 employees

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Screenshots

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See All (3) HubSpot CRM Screenshots