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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atlassian Jira

    Score8.4 out of 10
    N/AAtlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

    $9

    per month per user

    SmartDraw

    Score8.4 out of 10
    N/ASmartDraw is a diagramming and flow chart building tool from SmartDraw Software in San Diego, California.

    $131.40

    per year (for a single user on an individual plan)

    Microsoft Visio

    Score7.8 out of 10
    N/AMicrosoft offers Visio, a diagramming tool for building flowcharts, diagrams (e.g. network diagrams), org charts and floor plans, available online as a subscription and also in enterprise level packages (e.g. Visio Professional).

    $5

    per month per user

    Pricing
    Atlassian JiraSmartDrawMicrosoft Visio
    Editions & Modules
    Standard
    $9
    per month per user
    Premium
    $17
    per month per user
    Enterprise
    Contact Sales
    per year
    Team
    $119.40
    per year per user (3 minimum)
    Individual
    $131.40
    per year single user
    Enterprise
    Contact Sales
    Visio Plan 1
    $5.00
    per month per user
    Visio Plan 2
    $15.00
    per month per user
    Visio Standard 2024
    $309.99
    one-time fee On-premises diagramming solution, licensed for one PC
    Visio Professional 2024
    $579.99
    one-time fee On-premises diagramming solution, licensed for one PC
    Offerings
    Pricing Offerings
    Atlassian JiraSmartDrawMicrosoft Visio
    Free Trial
    YesYesNo
    Free/Freemium Version
    YesNoYes
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsHigher volume teams may qualify buyers for a discount.——
    More Pricing Information
    Community Pulse
    Atlassian JiraSmartDrawMicrosoft Visio
    Considered Multiple Products
    Atlassian
    Chose Atlassian Jira
    Jira had the full package and had a lot of options as a task management tool, good for tickets and a complex user management interface to split up permissions within our company and for our clients. We can integrate with Bitbucket and work through tickets development, design …
    Incentivized
    SmartDraw Software
    Chose SmartDraw
    I have used draw.io & MS Visio. I noticed SmartDraw offer more templates than draw.io. Additionally, its more affordable and can access across platforms. In general, SmartDraw provides what we need.
    Incentivized
    Chose SmartDraw
    We really like the features of smart draw and the unique library of objects.
    Incentivized
    Chose SmartDraw
    Better priced and easier to work with.
    Incentivized
    Chose SmartDraw
    Indigo Studio and Visio were other products used in my department.
    We chose SmartDraw over Visio on both features and cost.
    Incentivized
    Microsoft
    Chose Microsoft Visio
    SmartDraw was a program that I used at a prior company before we migrated to Visio. It was not nearly as intuitive to use, and even though it is advertised to be able to offer easy import and export to Visio, when I would export it to a Visio file format and share it with a …
    Incentivized
    Chose Microsoft Visio
    Visio is kind of in a class by itself (or Microsoft wouldn't have purchased the company way back in the 2000s) There have been a couple of competitors, but they really don't have the same functionality as Visio. I picked the upper and lower limit competitors Samrtdraw and Auto…
    Incentivized
    Chose Microsoft Visio
    Microsoft Visio is familiar, drawings look better, easier to integrate with office
    Incentivized
    Chose Microsoft Visio
    MS visio has the advantange of having variety stencils across all the OEM, I create the visual reprenstation of exact network design
    Incentivized
    Chose Microsoft Visio
    Visio is easier to use however a smart draw is a wonderful tool with some unique libraries. Visio, however, is a little easier to license, install and manage.
    Incentivized
    Chose Microsoft Visio
    Visio has a larger number of templates. More versatile. There are many ready-made elements. More reliable. It is better integrated with other software products, both from the Microsoft ecosystem and with other ecosystems. More convenient to learn. There are much more …
    Incentivized
    Chose Microsoft Visio
    Confluence wasn't really "evaluated" but it was used instead of Visio for some time in my case. I found Confluence extremely limited and not nearly as "comfortable" to use as Visio. To be fair, Confluence isn't technically the same kind of tool as Visio. It probably makes sense …
    Incentivized
    Chose Microsoft Visio
    Being a seasoned Microsoft user, Visio is easy to learn and catch onto because it's similar to other MS apps that we're all so familiar with already. This makes it easy when you have to create highly complex and detailed work that would be a struggle on another platform.
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    138 Answers
    88%
    Would buy again
    7 Answers
    90%
    Would buy again
    54 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    121 Answers
    86%
    Delivers good value for the price
    6 Answers
    98%
    Delivers good value for the price
    53 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    136 Answers
    75%
    Happy with the feature set
    6 Answers
    93%
    Happy with the feature set
    56 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    71 Answers
    83%
    Lived up to sales and marketing promises
    5 Answers
    97%
    Lived up to sales and marketing promises
    36 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    91 Answers
    86%
    Implementation went as expected
    6 Answers
    97%
    Implementation went as expected
    36 Answers
    Features
    Atlassian JiraSmartDrawMicrosoft Visio
    Project Management
    Comparison of Project Management features of Atlassian Jira and SmartDraw and Microsoft Visio
    Feature
    Atlassian Jira
    7.8
    66 Ratings
    2% above category average
    SmartDraw
    -
    Ratings
    Microsoft Visio
    -
    Ratings
    Task Management8.765 Ratings00 Ratings00 Ratings
    Resource Management7.963 Ratings00 Ratings00 Ratings
    Gantt Charts7.149 Ratings00 Ratings00 Ratings
    Scheduling7.858 Ratings00 Ratings00 Ratings
    Workflow Automation7.861 Ratings00 Ratings00 Ratings
    Team Collaboration8.564 Ratings00 Ratings00 Ratings
    Support for Agile Methodology8.765 Ratings00 Ratings00 Ratings
    Support for Waterfall Methodology7.950 Ratings00 Ratings00 Ratings
    Document Management6.954 Ratings00 Ratings00 Ratings
    Email integration7.855 Ratings00 Ratings00 Ratings
    Mobile Access7.044 Ratings00 Ratings00 Ratings
    Timesheet Tracking7.744 Ratings00 Ratings00 Ratings
    Change request and Case Management8.149 Ratings00 Ratings00 Ratings
    Budget and Expense Management7.136 Ratings00 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Atlassian Jira and SmartDraw and Microsoft Visio
    Feature
    Atlassian Jira
    7.7
    40 Ratings
    0% above category average
    SmartDraw
    -
    Ratings
    Microsoft Visio
    -
    Ratings
    Quotes/estimates7.732 Ratings00 Ratings00 Ratings
    Invoicing8.125 Ratings00 Ratings00 Ratings
    Project & financial reporting7.436 Ratings00 Ratings00 Ratings
    Integration with accounting software7.427 Ratings00 Ratings00 Ratings
    Best Alternatives
    Atlassian JiraSmartDrawMicrosoft Visio
    Small Businesses
    Any.do
    Score8 out of 10
    OmniGraffle
    Score9.8 out of 10
    OmniGraffle
    Score9.8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    OmniGraffle
    Score9.8 out of 10
    OmniGraffle
    Score9.8 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    OmniGraffle
    Score9.8 out of 10
    OmniGraffle
    Score9.8 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Atlassian JiraSmartDrawMicrosoft Visio
    Likelihood to Recommend
    8.3
    (254 ratings)
    2.8
    (14 ratings)
    8.1
    (79 ratings)
    Likelihood to Renew
    8.6
    (37 ratings)
    -
    (0 ratings)
    10.0
    (2 ratings)
    Usability
    7.8
    (79 ratings)
    -
    (0 ratings)
    7.8
    (14 ratings)
    Availability
    8.0
    (4 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (24 ratings)
    8.4
    (2 ratings)
    7.3
    (14 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (9 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    Atlassian JiraSmartDrawMicrosoft Visio
    Likelihood to Recommend
    Atlassian
    Jira facilitates software development, bug tracking, and sprints. It's ideal for structured workflows, issue management, and customer communication. However, more straightforward tools might be more efficient for highly creative, unstructured tasks or tiny, agile teams with quick visual overviews. Jira's complexity can be overkill for basic task lists.
    Incentivized
    Read full review
    SmartDraw Software
    I believe SmartDraw is a great tool for small- to mid-sized organizations for simplifying the production and management of org charts. We've also had the PMO experiment with the use of some of their flow charts as well. If an organization has an HCM with the capability of producing (good!) org charts, that is likely the best option... but many that I have used in my 30-year HR career don't. So there is definitely a need for SmartDraw in the market!
    Incentivized
    Read full review
    Microsoft
    Visio is by far and away the best tool that I have used to do Value Stream Mapping sessions with the warehouse I support. It has all of the shapes needed built in to be able to represent all areas of the processes. I also like how you are able to make the drawing as big as needed and when printing it out of Visio you have the ability to use the necessary paper size. The biggest complaint that I have with the software if how it can be cumbersome for non-Visio users (that is, people without a license in the orgnaization) to interact with the Visio Map. We normally have to dedicate one Visio SME to be able to make the changes that Process SME's find since they do not have access to the software.
    Incentivized
    Read full review
    Pros
    Atlassian
    • Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
    • The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
    • JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.
    Incentivized
    Read full review
    SmartDraw Software
    • Provides examples to work off of--these are helpful when you don't know exactly where to start.
    • Provides a number of stylistic options without making things too complex, so you can be creative without getting overwhelmed.
    • Provides a wide variety of templates, meets a wide variety of needs.
    Incentivized
    Read full review
    Microsoft
    • Microsoft Visio is excellent for organizing thought processes related to our more complex research.
    • The diagrams created with Microsoft Visio are ideal for graphically displaying the internal organization of work and research groups through flow diagrams.
    • Microsoft Visio is a great tool for managing our students' activities by creating flowcharts that help us graphically visualize the steps of their group work.
    Read full review
    Cons
    Atlassian
    • The interface is not intuitive to learn for new users
    • JQL is similarly challenging for newbies
    • It's possible to accidentally move issues from one sprint to another without realizing your mistake
    • Certain issue attributes aren't available in certain view (e.g. story points from the epic overview)
    Incentivized
    Read full review
    SmartDraw Software
    • A month-to-month plan would be ideal for users that don't have a need to create many projects
    • The sidebar navigation can be a little confusing with all of the tools listed.
    • Offering customizable plans with only the feature you need would simplify navigation
    Incentivized
    Read full review
    Microsoft
    • When navigating through swim lanes, the user must be careful between switching from the point to the connection features as it can be difficult to remember which mode you’re in.
    • When drawing “decision points,” it can be difficult to type words like “yes” or “no” between the connection lines.
    • The exporting options aren’t ideal. They are hard to create in PDF format.
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
    In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Microsoft
    We use Microsoft Visio to keep our diagrams updated and to that end we will need the subscription to keep using the software. Otherwise we will be left with PDF versions of the diagrams.
    Incentivized
    Read full review
    Usability
    Atlassian
    The interface is simple and easy to use if you have some experience with it. Configuration is also logical most of the time. However, less experienced users tend to find themselves lost in some tasks - usually complex project configuration- but sometimes simple things, such as seeing why a user can't move issues in a workflow. Jira configuration requires a good amount of experience - and even experienced users often resort to documentation. It's a tool that's easy to use if you know what you're doing and where to find the proper documentation, but novice users tend to find it challenging.
    Incentivized
    Read full review
    SmartDraw Software
    I rated 8 because its simple to use and easy to create network topologies quickly. I liked the drag and drop option which makes designing the network topology and flow chart easier. In general its does what it needs to.
    Incentivized
    Read full review
    Microsoft
    I have always struggled with some basics, such as connection points, object alignment, font consistency, arranging layers and their order (bring forward, send backward), and managing overlap. I usually need to create an initial rough draft and then do a separate cleanup pass to bring the diagram up to my quality standards. If I skip that step, the result generally does not look very good. And once a diagram becomes busy or the file gets large, Visio has been unstable for me in the past, including occasional crashes that caused non-recoverable edits.
    Incentivized
    Read full review
    Reliability and Availability
    Atlassian
    Did not face any issues and whenever they plan maintanance they update all of us very well in advance also so in that view we are good with the product stability.
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Microsoft
    No answers on this topic
    Performance
    Atlassian
    Performance is really good though it holds lot of data it loads quickly especially search operation also get the results very quickly as needed hence its good
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Microsoft
    No answers on this topic
    Support Rating
    Atlassian
    I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
    Incentivized
    Read full review
    SmartDraw Software
    They are always very helpful, we get computers every two years and I have to call them to move the license from one computer to another and they do it with a smile in their voice!
    Incentivized
    Read full review
    Microsoft
    Overall, I feel that Microsoft's support is weak. They are now such a behemoth that their model of putting documentation online for their users to sift through is totally outgrown. Given the amount of money you pay for these licenses, Microsoft should provide easy one-on-one support for their products via email or chat. The idea of paying their rates for support incidents is ridiculous. If you have an enormous amount of time on your hands, use their support websites and you will eventually find a solution most of the time.
    Incentivized
    Read full review
    In-Person Training
    Atlassian
    Had received training from our own internal user so it was good and also very easy to understand topics and many tasks in the UI are self explanatory and we can do by our own
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Microsoft
    No answers on this topic
    Online Training
    Atlassian
    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Microsoft
    No answers on this topic
    Implementation Rating
    Atlassian
    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Microsoft
    No answers on this topic
    Alternatives Considered
    Atlassian
    monday.com cannot be integrated with CI/CD tools, whereas Atlassian Jira integrates with CI/CD tools seamlessly. Atlassian Jira has strong Agile and Scrum support. Coming to monday.com, it has basic agile functionality. But Atlassian Jira has a complex UI, and monday.com has an intuitive, drag-and-drop interface. Overall, Atlassian Jira provides features like Agile project management, DevOps integration, and customizable workflows.
    Incentivized
    Read full review
    SmartDraw Software
    We have used Corel Draw and Adobe Acrobat. Both of those tools were good when they came out but the abilities of SmartDraw far outweigh both those tools. Corel Draw was also more complex to operate and do tasks, as was Adobe Acrobat in which some basic tasks took additional steps to complete.
    Incentivized
    Read full review
    Microsoft
    Even though it’s a more expensive solution, Vizio is built for the enterprise. Therefore, it integrates perfectly with our existing Microsoft stack, and quite frankly, because it’s such a more mature product, it provides exactly the functionality we need and expect.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Atlassian
    Product is rellay good but pricing part I am not aware
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Microsoft
    No answers on this topic
    Scalability
    Atlassian
    Atlassian Jira is highly stable and good with its performance and its has all the required scalability features as business needs
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Microsoft
    No answers on this topic
    Return on Investment
    Atlassian
    • For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
    • Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.
    Incentivized
    Read full review
    SmartDraw Software
    • SmartDraw has provided good return for our internal purposes. Using it to understand an organization's structure and inner workings has been valuable. On the client side, creating steps and businesses processes has also been a big plus. It has helped decrease confusing reporting structures and has provided a detailed map for individuals to understand where they fit within their organization.
    • Unfortunately, SmartDraw has been somewhat inefficient with some of the more complex projects on our plate and has really deterred certain employees from even wanting to use it.
    Incentivized
    Read full review
    Microsoft
    • Reduces the amount of time I need to create process flow diagrams. In the past I would use Powerpoint or Word which required a lot more effort and time and never looked as good. Visio just takes that headache away.
    • Only negative is that I personally believe it should always have been part and parcel of the Office suite, thus giving more users the opportunity to use it rather than specifically having to justify its separate purchase within our organisation. Different now with Office 365 of course!
    Incentivized
    Read full review
    ScreenShots

    SmartDraw Screenshots

    Screenshot of where to create diagrams, including: flowcharts and swimlanes, organizational charts, mind maps, CAD drawings & floor plans, project charts, network diagrams, and wireframes & mockups.Screenshot of a workspace that combines brainstorming with technical diagrams. SmartDraw can be used to visualize processes, organizations, roadmaps, and even generate diagrams from data.Screenshot of SmartDraw's templates and tools used to make flowcharts, swimlanes, and process maps.Screenshot of the org chart tool, used to document organizational structure and work as a team to plan for growth or manage change. Data can be imported to generate a chart automatically.Screenshot of the CAD drawing and floor plan tools, used to design a home or optimize office space to improve traffic flow in a retail space.Screenshot of an example of the built-in templates for landscapes, gardens, backyards used to design outdoor spaces. Users can drag-and-drop flowers, shrubs, and other plants, or add sprinkler systems, lights, and walkways, and apply photo-realistic textures for a professional finish.