What users are saying about
20 Ratings
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Top Rated
85 Ratings
20 Ratings
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Score 8.8 out of 100

Microsoft Visio

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Top Rated
85 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

SmartDraw

I believe SmartDraw is a great tool for small- to mid-sized organizations for simplifying the production and management of org charts. We've also had the PMO experiment with the use of some of their flow charts as well.If an organization has an HCM with the capability of producing (good!) org charts, that is likely the best option... but many that I have used in my 30-year HR career don't. So there is definitely a need for SmartDraw in the market!
Brad Holliday, PHR, SHRM-CP, CBM, MBA | TrustRadius Reviewer

Microsoft Visio

Ease of use, it has many stencils supporting system architecture and IDEF system behavior diagrams. I have also utilized it as a system conops design tool. Excellent flexibility. Powerful program for drawing plans and structural charts, is easy to use and contains a wide range of design tools that facilitates the development of flow charts for users with little experience
Richard Perroset | TrustRadius Reviewer

Pros

SmartDraw

  • Ability to quickly and efficiently create flowcharts and org charts that are pleasing to the eye.
  • Cloud document storage always a plus. Can access work in progress anywhere.
  • Ability to export in multiple formats to fit your needs.
Anonymous | TrustRadius Reviewer

Microsoft Visio

  • The templates for basic flowcharting are simple to use and cover most of the basic functions and touch points in a diagram.
  • The variety of included icons and connectors means it's very easy to create floor plans and/or network diagrams.
  • The ease at which you can customise connectors with different colours/thickness makes it very effective in overall presentation of a diagram.
Anonymous | TrustRadius Reviewer

Cons

SmartDraw

  • SmartDraw can still be a bit slow at times. While the ability to create complex charts and and figures that have multiple connecting (and intersecting) lines has improved, there are still some instances where SmartDraw can improve in (i.e.- sometimes I'm forced to freeze lines that I don't want a newly created line to automatically connect to).
  • Restructuring the ribbon to be more user friendly and intuitive could also go a long way. I am not sure why text alignment is all the way to the right of the ribbon on the user interface. It is nearly non-existent when I minimize my window. To me, the functionality in the Design ribbon does not make sense (only because I use PowerPoint and Word on a daily basis). Design is more content creation and editing, sort of like the functionality in the Home ribbon.
  • Creating additional right mouse click shortcut options would also save lots of time. I don't want to have to go to the ribbon every time I need to group or ungroup different sets.
  • Printing and properly adjusting printing is a nightmare. It is not intuitive, manually adjusting only complicates things, and there aren't enough options that allow for properly adjusting your window for printing. Printing functionality is too complex and a real deterrent when attempting to share content with clients.
Anonymous | TrustRadius Reviewer

Microsoft Visio

  • The shapes library can be a little daunting if you're unfamiliar. Unless you know what you're looking for and where to find it, you can spend a lot of time looking for a particular shape or icon. But once you find it, you can add it to your shapes menu for easy access.
  • You can also spend a lot of time selecting your defaults for shapes, arrows, font size, etc. But like the shapes library, once you get it down, it's locked in.
  • Be prepared to spend a few hours playing with Visio before figuring out all the nuances. But if you're a beginner and need to create a process flow or diagram, you can do it very quickly without a lot of effort or training. The fun stuff takes a little longer to master.
Richard Crane | TrustRadius Reviewer

Likelihood to Renew

SmartDraw

No score
No answers yet
No answers on this topic

Microsoft Visio

Microsoft Visio 10.0
Based on 1 answer
I LOVE Visio for project workflow documentation. Customers come to us to develop workflows for them and integrate systems. Visio makes it easy to understand and document customer needs as well as highlight web service touchpoints and integration areas.
Anonymous | TrustRadius Reviewer

Usability

SmartDraw

No score
No answers yet
No answers on this topic

Microsoft Visio

Microsoft Visio 7.5
Based on 2 answers
Some things that I think should be easy to do are not, at least not for a beginner user. I'm sure it's easy once you get the hang of it but the two main issues I have with Visio are the connecting of different states and searching for graphics/icons after you have chosen a starting template.
Anonymous | TrustRadius Reviewer

Support Rating

SmartDraw

SmartDraw 8.5
Based on 2 answers
They are always very helpful, we get computers every two years and I have to call them to move the license from one computer to another and they do it with a smile in their voice!
Trish Kootstra | TrustRadius Reviewer

Microsoft Visio

Microsoft Visio 7.7
Based on 15 answers
Overall, I feel that Microsoft's support is weak. They are now such a behemoth that their model of putting documentation online for their users to sift through is totally outgrown. Given the amount of money you pay for these licenses, Microsoft should provide easy one-on-one support for their products via email or chat. The idea of paying their rates for support incidents is ridiculous. If you have an enormous amount of time on your hands, use their support websites and you will eventually find a solution most of the time.
John Mota | TrustRadius Reviewer

Alternatives Considered

SmartDraw

Indigo Studio and Visio were other products used in my department.We chose SmartDraw over Visio on both features and cost.
Cyndi Recker | TrustRadius Reviewer

Microsoft Visio

Other products that we have tried (like Google Drawings and LucidChart) did not offer the same flexibility and ease of use that we have found in Microsoft Visio. While they may offer better collaborative features, they were lacking in some of the basic interface and shape features that Visio makes easy.
David Currier | TrustRadius Reviewer

Return on Investment

SmartDraw

  • Positive impact - easier to create professional looking drawing and send back and forth to superintendent for editing.
  • Easier to e-mail copies or drawing changes to our customers.
Anonymous | TrustRadius Reviewer

Microsoft Visio

  • Microsoft Visio helps improve communication which ensures increased alignment. This helps reduce costly rework on projects.
  • Microsoft Visio is expensive to license the whole organization, so it takes some time to ensure your diagram is in a good format for publishing and there are only so many people who can edit the Visio files.
Bryan Goodyear, PMP, CSM | TrustRadius Reviewer

Pricing Details

SmartDraw

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Visio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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