AVI-SPL vs. OneSource Virtual

It would depend on the task and project scope. I recommend them in helping with equipment and dealer or rep needs, and we have worked with AVI SPL into 2025 for this need. We had some difficult integration projects in 2021 to 2022 that did not go so well on the integration side, so there is room for improvement there. However, there were major widespread industry equipment challenges at that time. But in today's market and equipment availability, it may have been a different experience. But we continue to use AVI SPL for some of our equipment needs at this time.

Incentivized

OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.

Incentivized

• Execution of the project is always consistent. Its done timely and to spec.
• Support is prompt and available. During COVID lead times were longer but since then the resources for onsite support have been excellent.
• They are very comfortable with emerging tech. They also support a range of established technologies versus focusing on one domain.

Incentivized

• Payroll Processing - we never have late payments.
• Education - I can ask a question like, "why did this pull into retro" and I will get a quick and accurate response.
• Always improving - OneSource Virtual is always improving processes and the teams are getting better at what they do.
• Garnishments - a garnishment team is a well-oiled machine, they know their role and do it well.

Incentivized

• We have Google Room. This isn't much of an AVI-SPL issue. But maybe just setting up a demo model of this system and see how it works. I know you guys don't set this software up often, but for a smaller office like us it may be more prevalent. But all in all it isn't a very complicated system to just figure out on your own. What I like most about the system is that I am able to change settings if needed through the Google admin portal, which is nice!

Incentivized

• We receive far too many emails from our cases. They send three just to start with.
• Better knowledge of the tax deferrals due to Covid19.
• A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.

Incentivized

They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.

Incentivized

I do feel they are a great extension to the payroll service

Incentivized

Their customer portal which is linked to the initial service ticket that you open is often not updated with your service ticket details or status. You have to rely on the case worker assigned to your ticket to give you updates. It is difficult to just check the status or close notes yourself without searching through your email messages

Incentivized

Have had no issues with getting what we need from this service

Incentivized

AVI-SPL always availability. I have no issue

Incentivized

Cannot stay enough to stay away from these people

Incentivized

I have not yet had to engage their help desk for support, so I am unable to provide any feedback regarding their global help desk support capabilities. Their project management team has been very responsive for support during the project lifecycle, which may be different than their operational support services.

Incentivized

Overall, we receive great customer support from OneSource Virtual. The only real hiccup we have had has been around taxes and response times. We had a longer than expected lag in cases regarding notifications from the IRS-which are very important and have to be answered timely. We were able to resolve with SDM but didn't feel that we should have had to escalate.

Incentivized

SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.

Incentivized

The representatives I worked with were patient and very well versed in working with my team to ensure we are aware of all aspects.

Incentivized

We were not at all satisfied. We had to hire another company to go behind them to get it to work

Incentivized

I would say the benefit we had was that we engaged OSV as our Workday implementation partner, therefore, the rest was seamless.

Incentivized

Because our systems have been designed specifically for our needs, we have not been inclined to engage other AV vendors. Our relationship with AVI-SPL dates back to 2015 when we engaged them for our initial facility design. That said, we recently entered into a new contract with AVI-SPL to maintain a separate studio infrastructure associated with our space after losing faith in our previous vendor. While that relationship has only been in place for a year, we are very pleased with the quality of service provided so far.

Incentivized

The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business to conform to instead of being able to flex to meet business needs. OneSource Virtual has a deeper platform than Paychex, however, the level of customer support is equal.

Incentivized

Avi is available 24/7/365

Incentivized

• We have been able to expand our conference rooms from 1 to 4 and served more congregants in Zoom outreach without increasing complexity.
• They have helped us avoid overspending on outside consultants and their equipment recommendations by 50% or more this year.
• We are a house of worship, and AVi-SPL's guidance has helped us improve our sound and visuals and brought more people to our church due to the superior experience - attendance has grown over our relationship with AVI from 150 to a seasonal high of 450.

Incentivized

• [OneSource Virtual] saves me time by preparing all of our tax filings [so that] I can focus on more of the review and analysis of our payroll costs
• Once I run the payroll complete process, [OneSource Virtual] takes over the settlement process giving me one less thing to worry about
• [OneSource Virtual] has allowed us to keep our overhead costs low, allowing the company to use those savings on other initiatives while the company grows

Incentivized