AVI-SPL vs. Rimini Street

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AVI-SPL
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.N/A
Rimini Street
Score 9.0 out of 10
N/A
Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.N/A
Pricing
AVI-SPLRimini Street
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AVI-SPLRimini Street
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact vendor for pricing information.
More Pricing Information
Community Pulse
AVI-SPLRimini Street
Top Pros

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Top Cons

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Best Alternatives
AVI-SPLRimini Street
Small Businesses

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Medium-sized Companies

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AVI-SPL
AVI-SPL
Score 8.8 out of 10
Enterprises

No answers on this topic

AVI-SPL
AVI-SPL
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AVI-SPLRimini Street
Likelihood to Recommend
9.0
(179 ratings)
8.9
(26 ratings)
Likelihood to Renew
9.1
(11 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
-
(0 ratings)
Availability
4.0
(2 ratings)
-
(0 ratings)
Performance
3.6
(2 ratings)
-
(0 ratings)
Support Rating
8.3
(171 ratings)
8.3
(10 ratings)
In-Person Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
6.0
(6 ratings)
-
(0 ratings)
Configurability
4.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
3.6
(2 ratings)
-
(0 ratings)
Professional Services
8.3
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.5
(3 ratings)
-
(0 ratings)
Vendor pre-sale
9.4
(3 ratings)
-
(0 ratings)
User Testimonials
AVI-SPLRimini Street
Likelihood to Recommend
AVI-SPL, LLC
We've gone through a few other A/V support organizations over the years. Our growth and needs have greatly changed. Prior A/V partners proved to be severely lacking in capability. It felt like playing whack a mole with snuffing out issue after issue rather than addressing the root cause of issues. Since working with AVI SPL, the number of issues we've faced have dropped immensely
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Rimini Street
I had a P1 issue which they helped me resolve within 45 mins saving critical business hours of work and money. I had raised multiple issues which had been pending for the past 6 to 7 months and even a year which they helped us resolve. One such scenario was related to missing data, where they helped in tracing the source of identifying the cause.
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Pros
AVI-SPL, LLC
  • The desk mics are a game changer. They can be moved closer to the presenter so that there is never a missed word!
  • The camera quality is great! It's important to us to look professional to others outside of the company and this technology helps with that.
  • The quick response time on technical issues. Yes, there is always a wait time to have a tech come out. But it also goes to show they stay busy because they are in high demand! Every tech from the installation to software issues that have came to the office are very informative about the software and incredibly nice, which is appreciated more than you know.
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Rimini Street
  • Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved.
  • I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue.
  • I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed.
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Cons
AVI-SPL, LLC
  • The wait time for the components has been very long.
  • Some of the components agreed upon in the original contract have been discontinued so parts are changing.
  • Because of parts being discontinued, we will now have a controller that is no longer removable from the wall.
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Rimini Street
  • We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support.
  • One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process.
  • We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery.
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Likelihood to Renew
AVI-SPL, LLC
Although we've done a lot of business with AVI-SPL, the last few projects have been very bumpy and project completion schedules have been missed by a few months, causing some disruption in our ability to use the spaces as planned. This factors into getting lot of complaints from the intended end users. AVI-SPL is still one of the few large A/V subcontractors in our region that is capable of doing a multi-million A/V installation project. With limited choice we tend to go back to them given their familiarity with our organization. UPDATE: Having completed the ACC Rio Grande Campus renovation, my opinions of AVI-SPL have improved. They finished the project strong with the support of new PM that did a great job of picking up where we left off and carrying the project through to 100% completion to the Owner's satisfaction.
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Rimini Street
No answers on this topic
Usability
AVI-SPL, LLC
They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly
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Rimini Street
No answers on this topic
Reliability and Availability
AVI-SPL, LLC
AVI-SPL always availability. I have no issue
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Rimini Street
No answers on this topic
Performance
AVI-SPL, LLC
No issue at my end.
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Rimini Street
No answers on this topic
Support Rating
AVI-SPL, LLC
They have a customer support portal, which can be helpful at times, but it is limited in what you can see or do. Their internal support platform is a very high-end system, but it appears that they have not implemented it well, so data to the customer portal side is incomplete. Reports are difficult to get from the internal system, and more often have to be built manually by the account team. They cannot provide me an inventory of what they have installed, nor an inventory by ticket of what has been RMA'd and replaced. Their data management is inconsistent. we struggle to get the correct ticket information sometimes.
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Rimini Street
There is one ticket was over aged, since the resume of service back a month ago. still room for improvement
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In-Person Training
AVI-SPL, LLC
SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.
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Rimini Street
No answers on this topic
Implementation Rating
AVI-SPL, LLC
We were not at all satisfied. We had to hire another company to go behind them to get it to work
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Rimini Street
No answers on this topic
Alternatives Considered
AVI-SPL, LLC
AVI-SPL is a professional integrator in the Audio Video industry. They have always been the top choice in my book! The people that work for the company will be friendly and knowledgeable. The AVI-SPL employees that come to work on your project are professional and respectful of the environment they are working in
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Rimini Street
Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.
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Contract Terms and Pricing Model
AVI-SPL, LLC
All is good
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Rimini Street
No answers on this topic
Scalability
AVI-SPL, LLC
The system was not scalable with the hardware they ordered
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Rimini Street
No answers on this topic
Professional Services
AVI-SPL, LLC
I would consider inside sales as a professional service. My experience with AVI-SPL and Amanda Laraia has been second to none.
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Rimini Street
No answers on this topic
Return on Investment
AVI-SPL, LLC
  • We have seen a reduction in ticket volume in spaces recently updated by AVI-SPL.
  • While hard to quantify, AVI-SPL's multi-vendor support affords us peace of mind; we know that they can assist us with issues, regardless of the failure point.
  • Internal subjective feedback shows a positive view of the spaces AVI-SPL has integrated for us.
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Rimini Street
  • They allowed us to stay on our current software beyond the OEM lifecycle while we are waiting for our new ERP to be deployed.
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ScreenShots

AVI-SPL Screenshots

Screenshot of AVI-SPL Symphony mobile appScreenshot of AVI-SPL meeting room reference designsScreenshot of AVI-SPL meeting and collaboration solutionsScreenshot of AVI-SPL Symphony benefitsScreenshot of AVI-SPL services