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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BigCommerce

    Score7.5 out of 10
    Small Businesses (1-50 employees)
    BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

    $39

    per month

    Stripe Payments

    Score9 out of 10
    N/AStripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an Internet business which accepts payements via Stripe Atlas, fraud prevention via Stripe Radar, and payment analytics via Stripe Sigma. Additional features and modules include Stripe Issuing, which allows users to create,…

    $0.02

    per charge

    WooCommerce

    Score8.5 out of 10
    N/AWooCommerce is an eCommerce plugin for WordPress, developed by WooThemes (recently acquired by Automattic). Like WordPress, it is designed to be an extendable, adaptable, open-sourced platform. WooCommerce allows merchants to sell physical products, downloadables, or services.

    $0

    Pricing
    BigCommerceStripe PaymentsWooCommerce
    Editions & Modules
    Standard
    $39
    per month
    Plus
    $105
    per month
    Pro
    $399
    per month
    Enterprise
    Custom
    per month
    Sigma
    $0.02
    per charge
    Radar
    $0.05
    per screened transaction
    Issuing
    $0.10
    per virtual card
    Terminal
    2.7% + 0.05
    per successful charge
    Integrated
    2.9% + 0.30
    per successful charge
    Atlass
    $500
    one-time fee
    Premium Support
    1,800
    per month
    Customized
    Contact sales team
    Woo Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    BigCommerceStripe PaymentsWooCommerce
    Free Trial
    YesNoYes
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    YesNoYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—WooCommerce is a free and open-source plugin for WordPress. Merchants can host their WooCommerce store on any private hosting service, or with Automattic directly via WordPress.com. Some added features or services from the WooCommerce Official Marketplace may have one time or subscription pricing.
    More Pricing Information
    Community Pulse
    BigCommerceStripe PaymentsWooCommerce
    Considered Multiple Products
    Commerce.com
    Chose BigCommerce
    BigCommerce is fully hosted SaaS product which handles the security, performance and upgrades whereas others need my intervention. It has strong built in B2B features that may be lacked in other platforms such as WooCommerce. It has strong APIs and ecosystem of integration …
    Incentivized
    Chose BigCommerce
    When you look at the landscape of e-commerce platforms, BigCommerce really sets itself apart by being built for serious growth from day one. While Wix is great for simple drag-and-drop projects and Shopify excels at getting a basic shop live in an hour, they both often hit a …
    Incentivized
    Chose BigCommerce
    When we compared BigCommerce to Shopify Plus, we found that BigCommerce had better SEO benefits available without needing an additional paid app to control it. We were also able to manage listings and orders more efficiently with better value for money. Shopify Plus offered …
    Incentivized
    Chose BigCommerce
    We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or …
    Incentivized
    Chose BigCommerce
    I prefer the flexibility of WooCommerce.
    Incentivized
    Chose BigCommerce
    BigCommerce has a good balance between being "all done for you" and mega easy to use (like Shopify), and being a developer yourself and having endless capabilities at your disposal if you know how to use them (WooCommerce). BigCommerce has a ton of capabilities (not everything …
    Incentivized
    Chose BigCommerce
    We sell high-risk items as far as the banks are concerned. BigCommerce allows me to make the changes I need to make myself without having to rely on a web designer to assist me. Squarespace and Stripe dropped us for selling "drug paraphernalia" so we needed a solution quickly …
    Incentivized
    Chose BigCommerce
    Each platform has its pros and cons. However, overall, BigCommerce is the most challenging to work with from a developer's perspective. Simply finding files and locating the code in the theme editor takes too much time.
    Incentivized
    Chose BigCommerce
    I find BigCommerce easy to use from a non computer person stand point. It was easy to quickly get adjusted to and what they charge for building and running a website far surpassed there competitors.
    Incentivized
    Chose BigCommerce
    BigCommerce is quick, easy to setup with tons of features, easy to integrate with other applications. All of these great features are available for very less as compared to other application. We have tried multiple application but BigCommerce is one of those who never …
    Incentivized
    Chose BigCommerce
    Every criterion we evaluated against BigCommerce either won outright or held its own. What got us over the line was the incredible personal support at every step of the way from onboarding and implementation through to BAU. I had a support ticket this morning which I resolved …
    Incentivized
    Chose BigCommerce
    BigCommerce gave us room to grow. It seemed to offer options further than we would have had [an] interest in going. The list/choices of apps were great. I do not know if the individuals who wrote the 3rd party apps were vetted, it really felt like they were. They know …
    Incentivized
    Chose BigCommerce
    Of all the eCommerce platforms we evaluated, only Shopify would compete. Shopify is a better bet with smaller catalogs and less custom business requirements in our experience. While the app store in Shopify is robust, BigCommerce has better native features that were important …
    Incentivized
    Chose BigCommerce
    The ability to have a product catalog and shop pulling from the same place isn't available with Woo and Shopify. We can have everything in one place. The CMS is far superior to other e-comm platforms. Developers will be happy with the capability to create anything they need or …
    Incentivized
    Chose BigCommerce
    WooCommmerce and Magento are great, provided you have a consistent developer team that can constantly manage it and clients have the budget for that. But most times, the amount of money spent on developer managed sites is better spent on growing the company instead of custom …
    Incentivized
    Chose BigCommerce
    BigCommerce seemed to have all the features I needed, at the price I needed, and had a free trial I could access
    Incentivized
    Chose BigCommerce
    BigCommerce had the most robust offerings for the price. It also came very highly recommended by the developer we hired to help us.
    Incentivized
    Chose BigCommerce
    We chose BigCommerce for features, usability, scalability, customization and price.
    Incentivized
    Chose BigCommerce
    Easy to use and it feels like it’s mine and not being hosted by some other company.
    Incentivized
    Chose BigCommerce
    BigCommerce offers so much more features and capabilities out-of-the-box than all the other options combined. Sure the other options have a large marketplace of apps and add-ons, but things tends to break when a platform relies on their 3rd party apps to provide basic …
    Incentivized
    Chose BigCommerce
    The main reason we chose BigCommerce was it came with more basic features out of the box. WooCommcerce requires adding plugs for every feature you want and manually keeping them up-to-date. It's completely customizable but at the risk everything playing nice together. Shopify …
    Incentivized
    Chose BigCommerce
    My business previously used Big Cartel which was perfect for a small artsy business. However when we grew, Big Cartel did not have all the functionality that we needed - such as subcategories and sub-subcategories. Wix was attractive but it felt a little like an instagram …
    Incentivized
    Chose BigCommerce
    BigCommerce beat every one of the products that we tested in functionality, ease of use, and cost for value received. What really impressed us what how willing the customer service team at Big Commerce was willing to help us during the set up/trial period. Despite us not having …
    Incentivized
    Chose BigCommerce
    I had used BigCommerce for a few years previously, so I was familiar with the platform. Shopify is the main rival for BigCommerce, but I preferred how BigCommerce worked. Magento, I would say, has the ability to be a better platform, but also has the cost to go with it if you …
    Incentivized
    Stripe
    Chose Stripe Payments
    Stripe was basically the easiest to install, configure, and use with my set up of WordPress with WooCommerce. Additionally, I was able to expand functionality with paid plugins to get me the setup I needed to sell to my customers. Other processors have the same fee structure, …
    Incentivized
    Chose Stripe Payments
    Stripe provides far better tools for reporting and tracking of revenue. It also enabled the feature to checkout on our website without requiring a redirect or having to complete a site audit as is required with some card processors. The website installation was completed within …
    Incentivized
    Chose Stripe Payments
    We use Square for point of sale payments but we only use that occasionally if we are at an expo or similar. I have also used a credit card service from our bank but it was several years ago and it was technologically slow and expensive. Stripe is easier to use and reasonably …
    Incentivized
    Chose Stripe Payments
    Where Stripe takes around a week to deposit funds, Square does this the following day and there is an option to have funds sent same day (at a charge). As our average order price level is under £50 and is often under £20, the cost per transaction for us with Stripe is also …
    Incentivized
    Automattic
    Chose WooCommerce
    WooCommerce is cheaper and more customizable, making it easy to create a great-looking product and a polished purchasing and checkout experience. Our BigCommerce site required significant custom coding to get the desired functionality. That said, BigCommerce has been a very …
    Incentivized
    Chose WooCommerce
    We were pretty sure we wanted a WordPress site so that we had more control over the site itself, having been burned by third-party vendor sites before. The fact that WooCommerce integrates so well with WordPress was a big selling point for us. Magento would have been too heavy …
    Incentivized
    Chose WooCommerce
    WooCommerce is just simply quicker to get an e-commerce website built and up and running than either OpenCart or X-Cart....overall administration is easier for website owners as well. WooCommerce allows much better customization as a self-hosted option to BigCommerce. I …
    Incentivized
    Chose WooCommerce
    From a functional perspective this can do everything that the others can do and for many developers it is the preferred platform for online stores that require a high level of customisation. It is an open source platform with a strong community of developers behind it who have …
    Incentivized
    Chose WooCommerce
    I like WooCommerce because it can be optimized, customized and adapted to every business needs. That's because it's WordPress core, it helps us customize stores in ways we can only imagine and also we can implement Google AMP and PWA easier and faster than with other platforms. …
    Incentivized
    Chose WooCommerce
    Shopify is a premium e commerce platform tailored just for online shops. While WooCommerce is a plugin which has main platform as WordPress. Shopify is costly to have. Most of the basic shop functions that are offered in Shopify can be achieved using WordPress + WooCommerce …
    Incentivized
    Chose WooCommerce
    One single word: cost!
    Most WooCommerce alternatives have very high monthly or annual costs. WooCommerce permits to have an implementation cost (low or high based on customization) and a very low maintenance cost.
    Even if some plugins are very expensive, the maintenance cost is a …
    Incentivized
    Chose WooCommerce
    WooCommerce has been great to us for SEO. By using YoastSEO we have been able to add more targeted parameters for each product page.
    Incentivized
    Chose WooCommerce
    Since WooCommerce has merged with WordPress, the integration has become even more seamless than ever before. The fact that the database space has been reduced because of the integration, has lightened the load on servers. The additional overhaul of variations has also taken a …
    Incentivized
    Chose WooCommerce
    Ease of customization and budget is why we select WooCommerce.
    Incentivized
    Key User Insights
    Would buy again
    85%
    Would buy again
    73 Answers
    88%
    Would buy again
    50 Answers
    96%
    Would buy again
    43 Answers
    Delivers good value for the price
    85%
    Delivers good value for the price
    71 Answers
    91%
    Delivers good value for the price
    50 Answers
    96%
    Delivers good value for the price
    43 Answers
    Happy with the feature set
    87%
    Happy with the feature set
    75 Answers
    93%
    Happy with the feature set
    53 Answers
    89%
    Happy with the feature set
    40 Answers
    Lived up to sales and marketing promises
    87%
    Lived up to sales and marketing promises
    61 Answers
    86%
    Lived up to sales and marketing promises
    44 Answers
    95%
    Lived up to sales and marketing promises
    37 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    64 Answers
    92%
    Implementation went as expected
    48 Answers
    88%
    Implementation went as expected
    36 Answers
    Features
    BigCommerceStripe PaymentsWooCommerce
    Online Storefront
    Comparison of Online Storefront features of BigCommerce and Stripe Payments and WooCommerce
    Feature
    BigCommerce
    6.8
    451 Ratings
    14% below category average
    Stripe Payments
    -
    Ratings
    WooCommerce
    8.0
    96 Ratings
    2% above category average
    Product catalog & listings7.3447 Ratings00 Ratings8.095 Ratings
    Product management7.1444 Ratings00 Ratings8.096 Ratings
    Bulk product upload6.8343 Ratings00 Ratings7.178 Ratings
    Branding6.9393 Ratings00 Ratings7.383 Ratings
    Mobile storefront7.2433 Ratings00 Ratings9.388 Ratings
    Product variations6.4420 Ratings00 Ratings8.088 Ratings
    Website integration7.2373 Ratings00 Ratings9.596 Ratings
    Visual customization6.6436 Ratings00 Ratings7.392 Ratings
    CMS6.1325 Ratings00 Ratings7.974 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of BigCommerce and Stripe Payments and WooCommerce
    Feature
    BigCommerce
    7.0
    436 Ratings
    9% below category average
    Stripe Payments
    -
    Ratings
    WooCommerce
    6.1
    91 Ratings
    23% below category average
    Abandoned cart recovery7.0392 Ratings00 Ratings5.359 Ratings
    Checkout user experience6.9431 Ratings00 Ratings6.991 Ratings
    Online Payment System
    Comparison of Online Payment System features of BigCommerce and Stripe Payments and WooCommerce
    Feature
    BigCommerce
    7.4
    431 Ratings
    12% below category average
    Stripe Payments
    -
    Ratings
    WooCommerce
    8.5
    85 Ratings
    2% above category average
    eCommerce security7.4431 Ratings00 Ratings8.585 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of BigCommerce and Stripe Payments and WooCommerce
    Feature
    BigCommerce
    6.9
    437 Ratings
    11% below category average
    Stripe Payments
    -
    Ratings
    WooCommerce
    6.4
    94 Ratings
    18% below category average
    Promotions & discounts7.1413 Ratings00 Ratings7.591 Ratings
    Personalized recommendations6.3344 Ratings00 Ratings5.374 Ratings
    SEO7.2407 Ratings00 Ratings6.583 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of BigCommerce and Stripe Payments and WooCommerce
    Feature
    BigCommerce
    7.2
    442 Ratings
    11% below category average
    Stripe Payments
    -
    Ratings
    WooCommerce
    7.9
    93 Ratings
    2% below category average
    Multi-site management7.9213 Ratings00 Ratings6.747 Ratings
    Order processing7.9421 Ratings00 Ratings8.491 Ratings
    Inventory management7.6374 Ratings00 Ratings8.290 Ratings
    Shipping6.5382 Ratings00 Ratings8.584 Ratings
    Custom functionality6.0377 Ratings00 Ratings7.886 Ratings
    Payment Gateways
    Comparison of Payment Gateways features of BigCommerce and Stripe Payments and WooCommerce
    Feature
    BigCommerce
    -
    Ratings
    Stripe Payments
    7.6
    8 Ratings
    3% above category average
    WooCommerce
    -
    Ratings
    Fraud Detection00 Ratings7.28 Ratings00 Ratings
    API or SDK00 Ratings8.68 Ratings00 Ratings
    Recurring Payment Support00 Ratings6.68 Ratings00 Ratings
    Billing and Invoicing Support00 Ratings8.68 Ratings00 Ratings
    Global Support00 Ratings8.07 Ratings00 Ratings
    Payment Form Acceptance00 Ratings6.67 Ratings00 Ratings
    Best Alternatives
    BigCommerceStripe PaymentsWooCommerce
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    Apple Pay
    Score9.1 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Shopify
    Score8.7 out of 10
    Payoneer
    Score8 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    Checkout.com
    Score10 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    BigCommerceStripe PaymentsWooCommerce
    Likelihood to Recommend
    7.4
    (470 ratings)
    8.9
    (85 ratings)
    8.9
    (95 ratings)
    Likelihood to Renew
    10.0
    (54 ratings)
    10.0
    (3 ratings)
    7.0
    (4 ratings)
    Usability
    10.0
    (28 ratings)
    7.5
    (7 ratings)
    8.1
    (12 ratings)
    Availability
    8.2
    (6 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (6 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (28 ratings)
    10.0
    (16 ratings)
    5.0
    (1 ratings)
    Online Training
    8.2
    (3 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (15 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (4 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    8.2
    (4 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (373 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (3 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    BigCommerceStripe PaymentsWooCommerce
    Likelihood to Recommend
    Commerce.com
    BigCommerce is really well suited for someone who wants to get selling quickly, but may not have endless developer experience, or even web design experience for that matter. Their templates, even the free ones, are very attractive and supported by tons of third party apps. I think the only times it is not a slam dunk recommendation would be if someone is dead set on using another solution like Shopify, or if they are not looking for an ecommerce site and more of a flat website, this would be overkill.
    Incentivized
    Read full review
    Stripe
    We had a client who wanted a QR to use in their marketing, which enabled their clients to donate to us. It was so useful to be able to set it up, and we can track the views and donations received using this code. Another client with issues with our website wanted to set up a monthly subscription, so I sent her a payment link, which worked brilliantly. For clients that want to make one-time donations, it also lets the client choose the amount. The only scenario where we haven't been able to help is when clients want to change the card associated with the payment - whilst we understand it is for security/gdpr, it means they have to cancel and set up something new, which poses the danger that we may lose them as a customer.
    Incentivized
    Read full review
    Automattic
    WooCommerce is best suited to customers whose website is built on the WordPress platform, and whose development team has a good understanding of plug-in implementation. If your website is not built on WordPress, but on Laravel or React (or any other non WordPress technology), then WooCommerce is not for you. WooCommerce is also great for customers who just need a simple online shopping experience. If your needs involve more complex or immersive features such as timed discounts, pick up locations, delivery reminders, or post shopping feedback surveys, know that you will need to purchase additional add-ons to make to get these features using WooCommerce set up on WordPress.
    Incentivized
    Read full review
    Pros
    Commerce.com
    • We really appreciate how easy it is to add products, and variants of products.
    • The integrated site analytics is pretty slick and tells us how our customers are utilizing our site/allows us to recognize trends.
    • Adding sales badges is a breeze and allows us to target specific items for sale to market!
    Incentivized
    Read full review
    Stripe
    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Incentivized
    Read full review
    Automattic
    • Free base package means I can use it when I need to and not pay for it when I'm not using it
    • I can customize the e-commerce options and integrate the calendar booking
    • Payment processing is quick and easy and I can choose my provider
    Incentivized
    Read full review
    Cons
    Commerce.com
    • In my experience, customer support FAILS terribly in knowledge of getting a BC site live
    • In my experience, the back side/ dashboard is very archaic compared to Volusion, will add hours of work to your week.
    • In my experience, pretty much anything you NEED is done with an "app" at additional cost. I think we have a few hundred dollars in apps already on top of cost of BigCommerce.
    • I feel coming from Volusion to BigCommerce was so depressing but we do feel secure that the company will remain in business. We are looking for something else already.
    Read full review
    Stripe
    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Incentivized
    Read full review
    Automattic
    • Because of how the Wordpress database is structured, WooCommerce isn't great for large or complex e-commerce sites.
    • More out-of-the-box options would be nice within the base software.
    • Because add-on plugins are developed by 3rd parties, sometimes you get conflicts that break things.
    Incentivized
    Read full review
    Likelihood to Renew
    Commerce.com
    I personally would not even consider another e-commerce website platform.
    Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.
    Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).
    And the price is reasonable!
    I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!
    Incentivized
    Read full review
    Stripe
    Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
    Incentivized
    Read full review
    Automattic
    Despite very rare glitches, more connected to an excessive number of plugins, that affect the speed of the site, we are extremely satisfied with the platform, the ability to import and export products, even though we just export them, as we have our proprietary system for updating inventories. We love the ease of upgrading, enhancing, innovating, and the freedom we have to do whatever we want, which is a plus, when you consider Shopify can take down your whole store as they please, if they think you aren't abiding to their TOS or their ever changing set of rules.
    Incentivized
    Read full review
    Usability
    Commerce.com
    I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
    Incentivized
    Read full review
    Stripe
    Stripe offers a very easy-to-navigate platform with many different functions. From linking it to our website and accounting platform to tracking our payments, being able to issue a refund quickly if required, and setting up QR codes and payment links for subscriptions or one-time donations, it really covers so many aspects that we need and use on a weekly and monthly basis.
    Incentivized
    Read full review
    Automattic
    It is built on the Wordpress platform, so there are some quirks compared to a dedicated e-commerce product, but it is very intuitive and easy to use, especially for anyone with Wordpress experience. There are numerous great support articles and learning resources available. Significant customization can be achieved with plugins vs other eCommerce platforms, which may require more custom code and have fewer plugin options.
    Incentivized
    Read full review
    Reliability and Availability
    Commerce.com
    So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
    Incentivized
    Read full review
    Stripe
    No answers on this topic
    Automattic
    No answers on this topic
    Performance
    Commerce.com
    I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
    Incentivized
    Read full review
    Stripe
    No answers on this topic
    Automattic
    No answers on this topic
    Support Rating
    Commerce.com
    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
    Incentivized
    Read full review
    Stripe
    Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
    Incentivized
    Read full review
    Automattic
    not muh support
    Read full review
    Online Training
    Commerce.com
    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
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    Stripe
    No answers on this topic
    Automattic
    No answers on this topic
    Implementation Rating
    Commerce.com
    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
    Incentivized
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    Stripe
    It took less than an hour to have everything setup and running
    Incentivized
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    Automattic
    No answers on this topic
    Alternatives Considered
    Commerce.com
    BigCommerce even with add-ons such as a PIM and B2B functionality wins for small businesses on affordability and ease of use. No servers or updates to worry about and no expensive agencies to pay. This being said, if the budget were no issue, for larger organisations Magento is perhaps a better option.
    Incentivized
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    Stripe
    Stripe is easier to use and offers better support and rates. My favorite part with Stripe is probably their ready-to-use plug-in that's offered for me. We have multiple eCommerce stores and we rely on our payment process going smoothly. The plug-in from Stripe is free, constantly updated, secure, and very easy to implement.
    Incentivized
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    Automattic
    We were pretty sure we wanted a WordPress site so that we had more control over the site itself, having been burned by third-party vendor sites before. The fact that WooCommerce integrates so well with WordPress was a big selling point for us. Magento would have been too heavy of a lift for our small dev team and we didn't want to rely on Shopify or BigCommerce (though all of those products could have their merits for other projects or clients).
    Incentivized
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    Scalability
    Commerce.com
    I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.
    Incentivized
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    Stripe
    No answers on this topic
    Automattic
    No answers on this topic
    Return on Investment
    Commerce.com
    • Provides a robust platform to sell a high-risk product.
    • Page Builder saves you time and money by negating the need to buy a template.
    • Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.
    Incentivized
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    Stripe
    • It makes getting money from your clients really easy
    • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
    • It is very easy to integrate with online assets of the company
    • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
    • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
    Incentivized
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    Automattic
    • Positive: low cost to start up, and allowed us to start selling right away.
    • Negative: better plug-ins have a high cost of entry. For example if you want to do subscriptions you need a paid plugin for it.
    • Positive: easily integrates with PayPal and Stripe.
    Incentivized
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    ScreenShots

    BigCommerce Screenshots

    Screenshot of the integration that lets you list products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of where to customize the look and feel of a storefront.Screenshot of Mizuno powers its ecommerce presence with BigCommerce.

    WooCommerce Screenshots

    Screenshot of a single product and description.Screenshot of WooCommerce checkout blocks.Screenshot of WooCommerce settings.Screenshot of WooCommerce product editing.Screenshot of WooCommerce products listing.