Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 8.6 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Webex Calling
Score 8.4 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$11.95
per month per user
Pricing
BroadvoiceWebex Calling
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Basic Plan
$0.00
user/month
Cisco Unified Communications Manager
$0
Call Plan
$17.00
user/month
Call + Meet Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
BroadvoiceWebex Calling
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalOptional
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Features
BroadvoiceWebex Calling
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.1
72 Ratings
0% above category average
Webex Calling
8.0
4 Ratings
1% below category average
High quality audio8.171 Ratings8.04 Ratings
High quality video8.218 Ratings8.04 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.1
15 Ratings
1% above category average
Webex Calling
8.2
4 Ratings
2% above category average
Desktop sharing8.115 Ratings8.24 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
7.3
12 Ratings
9% below category average
Webex Calling
7.6
4 Ratings
5% below category average
Calendar integration7.69 Ratings8.04 Ratings
Meeting initiation7.010 Ratings6.64 Ratings
Record meetings / events7.49 Ratings8.24 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
7.3
12 Ratings
5% below category average
Webex Calling
8.2
2 Ratings
7% above category average
Live chat7.312 Ratings8.22 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.0
25 Ratings
6% above category average
Webex Calling
8.0
3 Ratings
6% above category average
User authentication8.122 Ratings7.93 Ratings
Participant roles & permissions8.025 Ratings8.23 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.3
75 Ratings
2% above category average
Webex Calling
8.1
143 Ratings
0% below category average
Hosted PBX8.445 Ratings8.1106 Ratings
Multi-level Interactive Voice Response (IVR)8.333 Ratings7.9107 Ratings
Directory of employee names8.262 Ratings8.5135 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.1
97 Ratings
1% below category average
Webex Calling
7.6
148 Ratings
8% below category average
Answering rules8.383 Ratings8.4132 Ratings
Call recording8.256 Ratings8.6126 Ratings
Call park8.374 Ratings8.5120 Ratings
Call screening8.368 Ratings8.3115 Ratings
Message alerts8.580 Ratings8.4128 Ratings
Business SMS/External Messaging7.532 Ratings00 Ratings
Online Fax8.242 Ratings4.51 Ratings
Voicemail Transcription7.753 Ratings6.42 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
7.8
71 Ratings
10% below category average
Webex Calling
8.4
143 Ratings
2% below category average
Mobile app for iOS7.766 Ratings8.2127 Ratings
Mobile app for Android7.939 Ratings8.6115 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
7.5
32 Ratings
1% above category average
Webex Calling
7.0
4 Ratings
6% below category average
Centralized communications management8.527 Ratings7.74 Ratings
Team messaging7.415 Ratings6.84 Ratings
Team document sharing6.87 Ratings6.44 Ratings
Call and meeting analytics7.517 Ratings7.34 Ratings
Best Alternatives
BroadvoiceWebex Calling
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceWebex Calling
Likelihood to Recommend
9.0
(240 ratings)
7.9
(161 ratings)
Likelihood to Renew
8.5
(15 ratings)
9.8
(2 ratings)
Usability
8.5
(13 ratings)
9.1
(4 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Performance
7.3
(2 ratings)
-
(0 ratings)
Support Rating
8.5
(14 ratings)
8.7
(3 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
8.5
(2 ratings)
-
(0 ratings)
Implementation Rating
7.8
(7 ratings)
-
(0 ratings)
Configurability
6.8
(2 ratings)
-
(0 ratings)
Product Scalability
5.9
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BroadvoiceWebex Calling
Likelihood to Recommend
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
Read full review
Cisco
I just deploy WebEx calling for one customer a few months ago and yes there was using an old infrastructure OnPrem on-premise. They have migrated to WebEx calling and they're very happy with this solution because they have some new features that they don't have with their old infrastructure. Now they have some new features even if they don't really pay for it, they have it and they are very happy. For example, they don't own a Cisco Unity server and now it's WebEx calling. They have the SVI function, they have the voicemail function and even if they don't have in mind to merge to WebEx calling in order to have these features, they have these features and they're happy to discover it and now they're using it. So it's very a good experience.
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Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Cisco
  • In addition, Webex Calling makes it simple to add people and manage teams.
  • It also seamlessly integrates with a variety of other applications, making it a versatile choice.
  • Furthermore, it boasts good audio and video quality, making it ideal for conducting meetings and remote communications.
Read full review
Cons
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
Read full review
Cisco
  • It might be that we didn't have this package, but transcription capabilities were not included.
  • Sometimes, using Webex Calling would make my computer and other programs run slow
  • If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched.
Read full review
Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
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Cisco
because have been using it and its easy to configure and manage
Read full review
Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
Read full review
Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Read full review
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Cisco
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Cisco
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Cisco
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Cisco
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Read full review
Cisco
No answers on this topic
Alternatives Considered
Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
Read full review
Cisco
The differences between both software can be marginal in some aspects,
but for the campaign in a proffessional level it was a clear win to
Webex due the quality and security of the platform, being a Cisco
product has more impact on the final decision, and in the end the
overall experience has been great, having used Twilio in the past, that
last part is my personal opinion.
Read full review
Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
Read full review
Cisco
No answers on this topic
Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
Read full review
Cisco
No answers on this topic
Return on Investment
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
Read full review
Cisco
  • I don't make decisions on ROI, but Webex Calling is used quite widely in the organization.
  • The ease of calling definitely makes it easy to coordinate across teams and geographies.
  • Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling.
Read full review
ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of