Likelihood to Recommend Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
Read full review I just deploy WebEx calling for one customer a few months ago and yes there was using an old infrastructure OnPrem on-premise. They have migrated to WebEx calling and they're very happy with this solution because they have some new features that they don't have with their old infrastructure. Now they have some new features even if they don't really pay for it, they have it and they are very happy. For example, they don't own a Cisco Unity server and now it's WebEx calling. They have the SVI function, they have the voicemail function and even if they don't have in mind to merge to WebEx calling in order to have these features, they have these features and they're happy to discover it and now they're using it. So it's very a good experience.
Read full review Pros Broadvoice is excellent for customizing/tailoring to a business's specific needs. Tech Support is easy to reach, and provides consistent help. Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training. Read full review In addition, Webex Calling makes it simple to add people and manage teams. It also seamlessly integrates with a variety of other applications, making it a versatile choice. Furthermore, it boasts good audio and video quality, making it ideal for conducting meetings and remote communications. Read full review Cons When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using. Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company. For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone. Read full review It might be that we didn't have this package, but transcription capabilities were not included. Sometimes, using Webex Calling would make my computer and other programs run slow If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched. Read full review Likelihood to Renew Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review because have been using it and its easy to configure and manage
Read full review Usability Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
Read full review It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Read full review Reliability and Availability AWAYS available to assist when I call. I could not be happier about that!
Read full review Performance Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review Support Rating Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Read full review In-Person Training The in-person was done by phone and was GREAT!
Read full review Online Training Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review Implementation Rating It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Read full review Alternatives Considered Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
Read full review The differences between both software can be marginal in some aspects,
but for the campaign in a proffessional level it was a clear win to
Webex due the quality and security of the platform, being a Cisco
product has more impact on the final decision, and in the end the
overall experience has been great, having used
Twilio in the past, that
last part is my personal opinion.
Read full review Contract Terms and Pricing Model Did not assist in the purchase of this system.
Read full review Scalability Giving a neutral answer as this is something we do not need and therefore do not utilize.
Read full review Return on Investment We have pretty much cut our phone service bill in half compared to our previous provider. The reliability of the system has reduced downtime to null. Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment. Read full review I don't make decisions on ROI, but Webex Calling is used quite widely in the organization. The ease of calling definitely makes it easy to coordinate across teams and geographies. Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling. Read full review ScreenShots Webex Calling Screenshots