Cisco Unified Communications Manager (Call Manager) vs. Webex App

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Webex App
Score 8.1 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
Cisco Unified Communications Manager (Call Manager)Webex App
Editions & Modules
No answers on this topic
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)Webex App
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)Webex App
Considered Both Products
Cisco Unified Communications Manager (Call Manager)
Chose Cisco Unified Communications Manager (Call Manager)
I have not used any other products like Cisco Unified Communications Manager.
Chose Cisco Unified Communications Manager (Call Manager)
No other evaluated solutions provided the required scale and availability in combination with the central solution approach. All other solutions required more onsite equipment to provide the same services or had issues to provide services on a global scale
Webex App
Chose Webex App
Webex calling offers cloud connectivity.
Chose Webex App
We use the Webex App for better and faster communication. The "thread", "quote", and "reaction" features are but a few of the much richer experiences on the Webex App. In my opinion, instant content sharing, conversation tracking and responses, and integrated meeting …
Chose Webex App
Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability …
Chose Webex App
I still actually use both MS/Cisco Teams daily. I've been doing so long it almost feels natural and I mostly have muscle memory as to which contacts are on which platform. Teams between Cisco and MSFT have a similar look and feel but you definitely notice a much tighter …
Chose Webex App
We really haven't used or evaluated any other products that compare to Webex (formerly Cisco Spark / Webex Teams) so I can't really compare them. We chose Webex Teams because I tried the free one for a while and when they included it with Webex Meetings it was a no brainer! It …
Chose Webex App
I think Teams is more seamlessly integrated for functions within Teams, and certainly requires less customer expertise, as most of the heavy lifting is in the Webex cloud. I think that Skype integrates better for traditional federations as Teams really has no native solution …
Chose Webex App
We had used Skype and Lync. Our company installed [them] on our PCs, but [it] was not very practical during pandemic since we are [working] from home. Cisco Jabber has been a better solution, using the existing Cisco Unified Communication solution giving us mobility and …
Chose Webex App
Webex intergrates better with our UC solution
Chose Webex App
We're currently in the evaluation process of Microsoft Teams. We haven't been at the point of making a decision.
Chose Webex App
Tienes las mismas funcionalidad de chat, compartición de archivos, llamadas, videoconferencias

You'll have the same functionalities pertaining to chat, file sharing, calls, and video conferences
Chose Webex App
Skype had its limitations and to support PSTN calls with not very intuitive. Slack is a beast. That's the reason why we have a campus agreement today. My central IT folks love it. Sure WebEX teams can do what Slack can do but Slack was first out the day and landed fairly easy.
Chose Webex App
As an alternative to Cisco Webex Teams, Skype for Business was considered. However, Skype does not allow you to have all the collaborative features with those outside your organization if they aren't connected or buying it. In addition, the integration that Webex Teams has with …
Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)Webex App
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.4
40 Ratings
8% below category average
Webex App
-
Ratings
Hosted PBX9.919 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)5.929 Ratings00 Ratings
User templates8.238 Ratings00 Ratings
Call reports4.837 Ratings00 Ratings
Directory of employee names8.038 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.3
43 Ratings
14% below category average
Webex App
-
Ratings
Answering rules7.841 Ratings00 Ratings
Call recording5.426 Ratings00 Ratings
Call park8.037 Ratings00 Ratings
Call screening7.634 Ratings00 Ratings
Message alerts7.838 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.6
39 Ratings
6% below category average
Webex App
-
Ratings
Video conferencing9.329 Ratings00 Ratings
Audio conferencing8.939 Ratings00 Ratings
Video screen sharing6.015 Ratings00 Ratings
Instant messaging6.318 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.7
23 Ratings
7% above category average
Webex App
-
Ratings
Mobile app for iOS8.323 Ratings00 Ratings
Mobile app for Android9.121 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex App
7.9
550 Ratings
0% above category average
Task Management00 Ratings7.7309 Ratings
Gantt Charts00 Ratings7.2140 Ratings
Scheduling00 Ratings8.2424 Ratings
Workflow Automation00 Ratings7.5204 Ratings
Mobile Access00 Ratings8.8516 Ratings
Search00 Ratings8.1433 Ratings
Visual planning tools00 Ratings8.1228 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex App
8.5
594 Ratings
6% above category average
Chat00 Ratings8.8584 Ratings
Notifications00 Ratings8.6575 Ratings
Discussions00 Ratings8.7528 Ratings
Surveys00 Ratings8.5282 Ratings
Internal knowledgebase00 Ratings8.1260 Ratings
Integrates with GoToMeeting00 Ratings8.2151 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.7175 Ratings
Integrates with Outlook00 Ratings8.6382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex App
8.2
508 Ratings
1% above category average
Versioning00 Ratings7.8297 Ratings
Video files00 Ratings7.8436 Ratings
Audio files00 Ratings8.3437 Ratings
Document collaboration00 Ratings7.8411 Ratings
Access control00 Ratings8.5317 Ratings
Advanced security features00 Ratings8.1323 Ratings
Integrates with Google Drive00 Ratings8.4168 Ratings
Device sync00 Ratings8.6292 Ratings
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Cisco Unified Communications Manager (Call Manager)Webex App
Small Businesses
CloudTalk
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Score 9.4 out of 10
Stackby
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Score 9.6 out of 10
Medium-sized Companies
CloudTalk
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Score 9.4 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
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User Ratings
Cisco Unified Communications Manager (Call Manager)Webex App
Likelihood to Recommend
9.3
(44 ratings)
8.5
(660 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.6
(26 ratings)
Usability
8.7
(4 ratings)
8.9
(392 ratings)
Availability
-
(0 ratings)
7.7
(9 ratings)
Performance
-
(0 ratings)
8.2
(9 ratings)
Support Rating
8.0
(14 ratings)
7.9
(395 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
10.0
(1 ratings)
8.8
(11 ratings)
Configurability
-
(0 ratings)
7.8
(10 ratings)
Ease of integration
-
(0 ratings)
7.9
(7 ratings)
Product Scalability
-
(0 ratings)
8.8
(8 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(6 ratings)
Vendor pre-sale
-
(0 ratings)
8.4
(7 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)Webex App
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Read full review
Cisco
The biggest use case I have for Webex is the public and private Spaces feature. It is so handy to have a single place where I can collaborate with team members on a single project. We can chat about new ideas and share files just on that specific project. That way I am not having to search email, or a Sharepoint site or a network drives for files. And I don't have to search through a separate chat log for ideas for this project. Add to that that I can use the Webex app on my PC, Mac, iphone and Android tablet and that makes it the killer app.
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Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Read full review
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Read full review
Cisco
  • The PIN message function is getting deleted after some time. I would prefer it to retain all PIN messages.
  • Option to add multiple quiet hours. This will allow me to set quiet hours for the whole weekend and not just the time range similar to weekdays.
  • Paste cells on messages. When I paste, for example, a 3x3 cell from a spreadsheet, the columns and rows are removed.
Read full review
Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Read full review
Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
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Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Read full review
Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
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Reliability and Availability
Cisco
No answers on this topic
Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
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Performance
Cisco
No answers on this topic
Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
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Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
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In-Person Training
Cisco
No answers on this topic
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
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Online Training
Cisco
No answers on this topic
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
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Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
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Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
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Scalability
Cisco
No answers on this topic
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
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Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
ScreenShots