TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Discord

    Score8.3 out of 10
    N/ADiscord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.

    $4.99

    per month

    HipChat (discontinued)

    Score9.7 out of 10
    N/AHipchat was discontinued by Atlassian. Users are being migrated to Slack.N/A
    Pricing
    DiscordHipChat (discontinued)
    Editions & Modules
    Discord Nitro
    $0
    Discord Nitro Classic
    $0
    No answers on this topic
    Offerings
    Pricing Offerings
    DiscordHipChat (discontinued)
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DiscordHipChat (discontinued)
    Considered Both Products
    Discord
    No answer on this topic
    Discontinued Products
    Chose HipChat (discontinued)
    HipChat really cannot compete with Slack so it doesn't surprise me that they've purchased the code base from Atlassian. As I mentioned earlier in the review it's screen sharing, video/audio quality and file transfers abilities are almost universally done better by the …
    Incentivized
    Chose HipChat (discontinued)
    We selected HipChat because it was an enterprise solution to our organization. It allowed us to connect our enterprise ticketing software (which was used for everything) to communicate updates/patches and solutions to our clients. HipChat was a great tool because we were able …
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    30 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    31 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    30 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    24 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    27 Answers
    No answers on this topic
    Features
    DiscordHipChat (discontinued)
    Project Management
    Comparison of Project Management features of Discord and HipChat (discontinued)
    Feature
    Discord
    4.3
    32 Ratings
    57% below category average
    HipChat (discontinued)
    7.3
    106 Ratings
    5% below category average
    Task Management1.610 Ratings00 Ratings
    Gantt Charts1.83 Ratings00 Ratings
    Scheduling4.79 Ratings00 Ratings
    Workflow Automation4.510 Ratings00 Ratings
    Mobile Access8.330 Ratings7.397 Ratings
    Search7.727 Ratings7.2103 Ratings
    Visual planning tools1.76 Ratings00 Ratings
    Communication
    Comparison of Communication features of Discord and HipChat (discontinued)
    Feature
    Discord
    7.0
    32 Ratings
    13% below category average
    HipChat (discontinued)
    7.3
    132 Ratings
    8% below category average
    Chat9.432 Ratings7.7132 Ratings
    Notifications7.331 Ratings7.7130 Ratings
    Discussions8.732 Ratings6.5110 Ratings
    Surveys7.422 Ratings7.834 Ratings
    Internal knowledgebase5.517 Ratings7.043 Ratings
    Integrates with GoToMeeting10.02 Ratings7.023 Ratings
    Integrates with Gmail and Google Hangouts4.01 Ratings00 Ratings
    Integrates with Outlook4.01 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Discord and HipChat (discontinued)
    Feature
    Discord
    7.0
    31 Ratings
    13% below category average
    HipChat (discontinued)
    6.3
    95 Ratings
    24% below category average
    Versioning5.013 Ratings00 Ratings
    Video files6.529 Ratings6.585 Ratings
    Audio files6.829 Ratings6.873 Ratings
    Document collaboration6.116 Ratings00 Ratings
    Access control8.019 Ratings6.660 Ratings
    Advanced security features5.713 Ratings5.949 Ratings
    Integrates with Google Drive10.01 Ratings6.027 Ratings
    Device sync8.121 Ratings6.055 Ratings
    Best Alternatives
    DiscordHipChat (discontinued)
    Small Businesses
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DiscordHipChat (discontinued)
    Likelihood to Recommend
    8.2
    (32 ratings)
    6.8
    (133 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.8
    (2 ratings)
    Usability
    8.4
    (11 ratings)
    7.2
    (8 ratings)
    Support Rating
    9.2
    (3 ratings)
    7.1
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.4
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    7.6
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    7.2
    (10 ratings)
    User Testimonials
    DiscordHipChat (discontinued)
    Likelihood to Recommend
    Discord
    Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers and confusion about adding new members, or tough pricing right out of the gate. If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, Discord works great for this. All in all, Discord is great for startup companies or lean working companies, but it does not lend itself as well for larger, traditional "corporate" enterprises.
    Incentivized
    Read full review
    Discontinued Products
    Well suited for
    Cross-teams communication.
    Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
    Not suited for:
    Lacks apps integration like Slack.
    Lacks quality with video calls.
    Slow file transfer for large files.
    Frequent downtime due to app instability.
    Incentivized
    Read full review
    Pros
    Discord
    • One to many Communications to ensure that we can quickly get messages out when we have to.
    • Quick polling of questions and issues
    • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
    Incentivized
    Read full review
    Discontinued Products
    • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
    • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
    • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
    • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
    Incentivized
    Read full review
    Cons
    Discord
    • Better volume balancing between members on a call.
    • More customizability of the notification sound for each server. It would be nice to set each of my important servers with a different notification sound.
    • More expansive note section when you view another user's profile. I'd like to be able to contain more information there in a more organized way.
    Incentivized
    Read full review
    Discontinued Products
    • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
    • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
    • Video and audio calls are pretty useless, they're slow and not always work.
    • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
    Incentivized
    Read full review
    Likelihood to Renew
    Discord
    No answers on this topic
    Discontinued Products
    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Incentivized
    Read full review
    Usability
    Discord
    It just works, and works well. Very rarely does anything go wrong, and I can't remember the last outage (sure there's been some but very rare and not something I even think about or worry about). Desktop clients, web access, mobile clients - the lot. Very happy with our easy it is to use.
    Incentivized
    Read full review
    Discontinued Products
    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Incentivized
    Read full review
    Support Rating
    Discord
    There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
    Incentivized
    Read full review
    Discontinued Products
    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Incentivized
    Read full review
    Implementation Rating
    Discord
    No answers on this topic
    Discontinued Products
    I don't have insights as I was not a part of the implementation. However, I love the end product
    Incentivized
    Read full review
    Alternatives Considered
    Discord
    I like Slack for more professional settings, but Discord is excellent for casual groups, especially when a few people do not have iPhones. They're very similar, but I think there are a lot of Discord features I don't take advantage of, mainly because there seems to be so much in the sidebar that overwhelms me a bit.
    Incentivized
    Read full review
    Discontinued Products
    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Incentivized
    Read full review
    Scalability
    Discord
    No answers on this topic
    Discontinued Products
    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Incentivized
    Read full review
    Return on Investment
    Discord
    • Discord has allowed us to connect to students when typical email & text would not work.
    • Discord has allowed easy creation and communication for small group leaders and their students.
    • Discord is free and so many students have access to it.
    Incentivized
    Read full review
    Discontinued Products
    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Incentivized
    Read full review
    ScreenShots

    HipChat (discontinued) Screenshots

    Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).