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Drip Ecommerce CRM vs. Intuit Mailchimp vs. SAP Engagement Cloud

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Drip Ecommerce CRM

    Score7 out of 10
    N/ADrip is an ECRM–an Ecommerce CRM offering email marketing automation software specifically for B2C online retailers. The vendor’s value proposition is that with Drip's simple, user-friendly visual campaign builder, users can design email campaigns based on specific subscriber behavior—so they always send the right message, to the right person, at the right time. Drip starts at $41/mo (with email sending and every feature enabled).

    $19

    per month

    Intuit Mailchimp

    Score8.4 out of 10
    N/AMailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.

    $0

    per month

    SAP Engagement Cloud

    Score6.6 out of 10
    N/ASAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique customer engagement experiences by connecting real-time customer insights with the operational signals that run the business.N/A
    Pricing
    Drip Ecommerce CRMIntuit MailchimpSAP Engagement Cloud
    Editions & Modules
    Up to 500 people in account
    $19
    per month
    550 - 2,000
    $29
    per month
    2,001 - 5,000
    $89
    per month
    5,001 - 8,000
    $124
    per month
    8,001 - 15,000
    $209
    per month
    15,001 - 22,500
    $329
    per month
    22,501 - 27,500
    $409
    per month
    27,501 - 35,000
    $529
    per month
    35,001 - 50,000
    $699
    per month
    Free
    $0
    Essentials
    starts at $13
    per month
    Standard
    starts at $20
    per month
    Premium
    starts at $350
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Drip Ecommerce CRMIntuit MailchimpSAP Engagement Cloud
    Free Trial
    YesYesNo
    Free/Freemium Version
    YesYesNo
    Premium Consulting/Integration Services
    YesYesYes
    Entry-level Setup FeeOptionalNo setup feeRequired
    Additional Details———
    More Pricing Information
    Community Pulse
    Drip Ecommerce CRMIntuit MailchimpSAP Engagement Cloud
    Considered Multiple Products
    Drip Global, Inc
    Chose Drip Ecommerce CRM
    We decided to move away from Mailchimp when they announced the changes to their service plans. We cast a wide net and ended up boiling it down to Drip, Klaviyo, Omnisend, and Constant Contact.

    They all have a similar set of features, but Drip was willing to work with us on …
    Incentivized
    Chose Drip Ecommerce CRM
    MailChimp and Constant Contact are both excellent options based on your level of use and business goals. When comparing all three services we looked at integration ability, pricing, functionality, and customer service as our key decision factors. Each company has their pros & …
    Incentivized
    Chose Drip Ecommerce CRM
    MailChimp does lists. Drip does automated segmentation. This is a game changer!
    Incentivized
    Chose Drip Ecommerce CRM
    Again, this is dependent on the use case. If you are a small- to medium-sized business that doesn't have a sales team, this is likely a great product for you. It is also a good price compared to larger enterprise software. Other software I have used worked better for other …
    Incentivized
    Intuit
    Chose Intuit Mailchimp
    I would say that Mailchimp is good for beginner businesses trying to get started with their email marketing campaigns and customer list. But I would say it's temporary until they find a better solution that will fit their needs. I would do research into more robust and reliable …
    Incentivized
    Chose Intuit Mailchimp
    I would still recommend Mailchimp to most people starting out. It's easy to use and set up and doesn't require a lot of extra support to get started. Other than ActiveCampaign or Keap, which are for larger lists and more complicated, Mailchimp is a good choice. If you …
    Incentivized
    Chose Intuit Mailchimp
    Campaign Monitor is pretty similar, but has a more streamlined navigation in my opinion.

    Drip is a better route if you plan to set up robust workflows and track detailed conversion points.
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp is the best software in comparison to all other software because it is [a more] user friendly and cost saving software. Mailchimp offers various customizable options and also offers well-designed templates to create your own content by just [using the] drag and drop …
    Incentivized
    Chose Intuit Mailchimp
    As stated previously, I use Mailchimp as a secondary autoresponder (for transitions between platforms or in case of performance issues with the primary). My primary autoresponders are ConvertKit for marketing, and Kajabi for digital product delivery and support, although I am …
    Incentivized
    Chose Intuit Mailchimp
    I am using Drip for my automated drip email system, and while Drip has heavily increased pricing, I have been grandfathered in to keep a positive ROI. To simply send emails, Mailgun provides a great solution to sending transactional emails via their mail API. Mailgun has …
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp is a great tool for users of all business types and technical knowledge. However, there came a time where we needed more flexible flow, user, and activity management. Because of this, we will be migrating away from Mailchimp, but I wouldn't hesitate to recommend it to …
    Incentivized
    Chose Intuit Mailchimp
    MailChimp is fairly simple in functionality compared to competitors. Pardot was something I used for a B2B Saas company I worked for. Drip is what I used for eCommerce. Both are preferred in my current situations. I don't think I would recommend either over MailChimp for a …
    Incentivized
    Chose Intuit Mailchimp
    I use Campaign Monitor for our software company. I did not get to make the buying decision on that, but we use a very advanced version of their software. I use a very basic level of MailChimp. But based on the features available to me in the basic MailChimp option, It stands up …
    Incentivized
    SAP
    Chose SAP Engagement Cloud
    These two products, Mailchimp and Constant Contact, were our very first experiences. However, we were highly unhappy with how they worked. With Emarsys, we can send messages to the audience at a mass level. Email advertising is one of our most favoruite features in Emarsys and …
    Incentivized
    Chose SAP Engagement Cloud
    Emarsys is a much more robust platform than Constant Contact and Mailchimp. The CRM functionality, storage space for contact data, customization, etc. are all features that are limited in other email software programs.

    HubSpot is not only marketed as an ESP. They are a more …
    Incentivized
    Chose SAP Engagement Cloud
    Emarsys stacks up well against other email marketing platforms I've used. It doesn't particularly excel in any area, so it isn't heads and shoulders above other options, but it's solid in all areas. If you're looking for a safe option without too much dynamic content or …
    Incentivized
    Chose SAP Engagement Cloud
    Emarsys under performs on every possible level. In my first 6 weeks using the system I had 4 ongoing support tickets with system malfunctions. Learning this platform for take a lot of time that is not required by other platforms.

    They need to seriously improve the email …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    251 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    91%
    Delivers good value for the price
    244 Answers
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    89%
    Happy with the feature set
    255 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    91%
    Lived up to sales and marketing promises
    215 Answers
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    247 Answers
    No answers on this topic
    Features
    Drip Ecommerce CRMIntuit MailchimpSAP Engagement Cloud
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Drip Ecommerce CRM and Intuit Mailchimp and SAP Engagement Cloud
    Feature
    Drip Ecommerce CRM
    6.3
    9 Ratings
    24% below category average
    Intuit Mailchimp
    8.1
    585 Ratings
    5% above category average
    SAP Engagement Cloud
    6.5
    8 Ratings
    17% below category average
    WYSIWYG email editor6.08 Ratings8.1537 Ratings7.36 Ratings
    Dynamic content7.06 Ratings8.1519 Ratings8.06 Ratings
    Ability to test dynamic content5.16 Ratings8.2499 Ratings4.07 Ratings
    A/B testing8.08 Ratings7.7434 Ratings7.07 Ratings
    Mobile optimization7.09 Ratings7.9535 Ratings6.07 Ratings
    Email deliverability reporting8.09 Ratings8.8568 Ratings6.38 Ratings
    List management2.09 Ratings8.1564 Ratings4.38 Ratings
    Triggered drip sequences7.09 Ratings7.7385 Ratings7.75 Ratings
    Landing pages00 Ratings8.3404 Ratings8.03 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Drip Ecommerce CRM and Intuit Mailchimp and SAP Engagement Cloud
    Feature
    Drip Ecommerce CRM
    6.7
    9 Ratings
    13% below category average
    Intuit Mailchimp
    8.3
    565 Ratings
    10% above category average
    SAP Engagement Cloud
    6.9
    8 Ratings
    8% below category average
    Dashboards7.09 Ratings8.6229 Ratings7.78 Ratings
    Standard reports7.08 Ratings8.6560 Ratings7.08 Ratings
    Custom reports6.06 Ratings7.9130 Ratings6.07 Ratings
    Lead Management
    Comparison of Lead Management features of Drip Ecommerce CRM and Intuit Mailchimp and SAP Engagement Cloud
    Feature
    Drip Ecommerce CRM
    -
    Ratings
    Intuit Mailchimp
    8.9
    75 Ratings
    11% above category average
    SAP Engagement Cloud
    6.5
    5 Ratings
    20% below category average
    Lead nurturing automation00 Ratings7.465 Ratings6.05 Ratings
    Lead scoring and grading00 Ratings10.01 Ratings7.04 Ratings
    Data quality management00 Ratings8.372 Ratings00 Ratings
    Automated sales alerts and tasks00 Ratings10.01 Ratings00 Ratings
    Campaign Management
    Comparison of Campaign Management features of Drip Ecommerce CRM and Intuit Mailchimp and SAP Engagement Cloud
    Feature
    Drip Ecommerce CRM
    -
    Ratings
    Intuit Mailchimp
    7.9
    126 Ratings
    4% above category average
    SAP Engagement Cloud
    -
    Ratings
    Calendaring00 Ratings7.448 Ratings00 Ratings
    Event/webinar marketing00 Ratings8.4112 Ratings00 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of Drip Ecommerce CRM and Intuit Mailchimp and SAP Engagement Cloud
    Feature
    Drip Ecommerce CRM
    -
    Ratings
    Intuit Mailchimp
    8.2
    124 Ratings
    8% above category average
    SAP Engagement Cloud
    -
    Ratings
    Social sharing and campaigns00 Ratings8.3116 Ratings00 Ratings
    Social profile integration00 Ratings8.1107 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Drip Ecommerce CRM and Intuit Mailchimp and SAP Engagement Cloud
    Feature
    Drip Ecommerce CRM
    -
    Ratings
    Intuit Mailchimp
    7.9
    132 Ratings
    4% above category average
    SAP Engagement Cloud
    7.0
    7 Ratings
    8% below category average
    API00 Ratings7.9107 Ratings7.07 Ratings
    Role-based workflow & approvals00 Ratings8.470 Ratings6.04 Ratings
    Customizability00 Ratings5.62 Ratings6.07 Ratings
    Integration with Salesforce.com00 Ratings8.554 Ratings7.04 Ratings
    Integration with Microsoft Dynamics CRM00 Ratings8.647 Ratings9.02 Ratings
    Integration with SugarCRM00 Ratings8.12 Ratings00 Ratings
    Third-party software integrations00 Ratings7.9109 Ratings00 Ratings
    Best Alternatives
    Drip Ecommerce CRMIntuit MailchimpSAP Engagement Cloud
    Small Businesses
    Mad Mimi
    Score10 out of 10
    Vbout
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    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Campaign Monitor by Marigold
    Score9 out of 10
    Bloomreach
    Score9.2 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    Emma by Marigold
    Score8.5 out of 10
    Iterable
    Score8.2 out of 10
    Iterable
    Score8.2 out of 10
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    User Ratings
    Drip Ecommerce CRMIntuit MailchimpSAP Engagement Cloud
    Likelihood to Recommend
    9.4
    (8 ratings)
    8.7
    (608 ratings)
    7.7
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (55 ratings)
    9.9
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (477 ratings)
    -
    (0 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (6 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    8.9
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.8
    (20 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (22 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (4 ratings)
    5.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.5
    (6 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Drip Ecommerce CRMIntuit MailchimpSAP Engagement Cloud
    Likelihood to Recommend
    Drip Global, Inc
    If you're looking to take your email program to the next level with automation, you definitely need to consider Drip. Their support team is always timely and helpful whenever we've needed guidance on the platform or using the API. They are constantly improving their tools. It never feels stagnant or lacking in critical features. Their prebuilt workflows make getting started very easy and you can start driving more revenue almost immediately.
    Incentivized
    Read full review
    Intuit
    Mailchimp is fairly easy to onboard, even for those who would consider themselves less technologically inclined. It can be as simple as plug-and-play for simpler campaigns or scale up as needed. It also makes it easy to build, send out for internal review and feedback, and track all the needed changes.
    Incentivized
    Read full review
    SAP
    Emarsys is well suited for any company with an established list of contacts and an interest in email marketing. It's easy to manage, scalable, and has plenty of customization features to make your emails your own. If you're ever stuck, the responsive customer service team will help you out. I recommend Emarsys for medium to large size companies.
    Incentivized
    Read full review
    Pros
    Drip Global, Inc
    • Simplicity + power. Drip is one of the quickest platforms to use in terms of setting up simple drip email sequences. Yet it also packs enormous power if you need to do complex automation.
    • Drip's direct integrations with other systems mean you can easily create hyper-personalized communications and anybody can set this up.
    • Drip's Javascript embed is easy to setup and great for helping to build deeper insights into customer behavior as well as triggering automation.
    Incentivized
    Read full review
    Intuit
    • Mailchimp allows you to manage your mailing list really well. You can subscribe people, unsubscribe people manage the mailing list directly into segments, and what not.
    • Mailchimp has features where you can create campaigns based on your mailing lists and send out newsletters to your subscribers based on a multitude of parameters that you can setup. Such as send email daily, weekly, monthly and they also have event based mails that you can send out.
    • Mailchimp also has a feature where you can design your emails. The look and aesthetics are very important when sending emails to your subscribers and all those needs are addressed here.
    Incentivized
    Read full review
    SAP
    • It has the ability to reach maximum market chains.
    • It helps to keep our customer’s data confidential in any means.
    • It encourages one-to-one customer engagement which has helped us developing more trust in our customers.
    • It is targeting the required and interested audience for the organization.
    Incentivized
    Read full review
    Cons
    Drip Global, Inc
    • Possibly more email design templates for "new" users to automation, HTML coding, integrations, webhooks, etc.
    • Any supported integration partners are always good to see. They have expanded in this area, recently.
    • Some sort of WYSIWYG, drag-and-drop email editor, wouldn't hurt.
    • Sometimes, when trying to implement advanced HTML coding to an email template, the code doesn't stick, save or format as "native HTML."
    Incentivized
    Read full review
    Intuit
    • The pricing tiers do scale quickly so if you have a free newsletter it may get expensive
    • The pricing is based on total emails so if you have users who you only email rarely it might not make sense to use Intuit Mailchimp
    • Customer support can be a bit lacking at times and their docs aren't always the best
    Read full review
    SAP
    • The email and content builder is significantly worse than other email marketing platforms I've used
    • Emails campaigns cannot be used in more than one automation flow
    • Amount of emails collected and being sent for smart insight are inaccurate
    • I've rarely completed a task without some type of user interface error
    • Customer service mostly directs you to help center on website
    • You have to pay extra for training
    • You have to pay extra for reporting in which the system cannot provide
    • Lengthy contract with a high price tag
    Read full review
    Likelihood to Renew
    Drip Global, Inc
    No answers on this topic
    Intuit
    We've had Mailchimp for about ten years, I want to say. I started with the company about four years ago, and I don't see us ever diverting to another source. It's easy for us to use, and we have all our clients already built into the database. I imagine we'll use them for as long as we have the company.
    Incentivized
    Read full review
    SAP
    We have no intention of changing Emarsys
    Incentivized
    Read full review
    Usability
    Drip Global, Inc
    It’s easy for not just experts, but anyone. Both of my VAs picked it up really quickly
    Incentivized
    Read full review
    Intuit
    It is easy, but some things you need to learn from their resources. Mailchimp is one of the most popular email marketing platforms because it combines email marketing, automation, audience management, and analytics into a single tool that's easy to use and scale. Simple solutions and drag-and-drop edits make it easy.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Reliability and Availability
    Drip Global, Inc
    No answers on this topic
    Intuit
    I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Performance
    Drip Global, Inc
    No answers on this topic
    Intuit
    I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Support Rating
    Drip Global, Inc
    No answers on this topic
    Intuit
    Website tools were easy to use and understand so a novice can easily meet or exceed their client's expectations! Loved that we were able to totally customize so that the e-mail we created conveyed our client's overall messaging consistent with their branding! Client love that we can provide turnkey services to support their sales and marketing teams!
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Implementation Rating
    Drip Global, Inc
    No answers on this topic
    Intuit
    It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Alternatives Considered
    Drip Global, Inc
    Again, this is dependent on the use case. If you are a small- to medium-sized business that doesn't have a sales team, this is likely a great product for you. It is also a good price compared to larger enterprise software. Other software I have used worked better for other companies I worked for, but Drip fits best for my current company.
    Incentivized
    Read full review
    Intuit
    I used Intuit Mailchimp, and I would say other software I used is equally good and competes with Intuit Mailchimp. Well, Intuit Mailchimp's reporting is better, and ActiveCampaign has more affordable pricing, so in the end, it all comes to what you need. What we needed was available in cheaper price in other software as well. But I would definitely say Intuit Mailchimp has its own advantages too.
    Incentivized
    Read full review
    SAP
    Emarsys is the email specialist service giver for our whole association. We use it to send custom and mass messages to our clients across three distinct business divisions. Email advertising is one of our greatest income driving channels due to focusing on limitations from deals regions. We can arrive at our clients through email with pertinent data and advancements, all driving income for the business. I have not used any other product marketing automation services.
    Incentivized
    Read full review
    Scalability
    Drip Global, Inc
    No answers on this topic
    Intuit
    Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now. If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Return on Investment
    Drip Global, Inc
    • Saves hours of typing redundant emails
    • Helps with our retention based on the constant contact with our current clients
    • Keeps our prospects up to date as we move through the stages of the sales cycle which also increases our capacity to handle more volume.
    Incentivized
    Read full review
    Intuit
    • One of my retail web store clients was sending out email specials and notices about once a month. After clicking the send button, we would watch Google Analytics and the current site users would light up immediately. Often, the current site visitors would pop up to 20, 30 or more after the email was sent. On a normal day, seeing 1 or 2 online users would be OK.
    • Pretty much in all cases, we could see an uptick in positive activity after sending out a Intuit Mailchimp email to a list.
    Incentivized
    Read full review
    SAP
    • From proficient and fast information assortment and converging to changing crude data into significant experiences, Emarsys gives you an answer that allows you to associate with your clients at an extremely close to home level and utilize that to additionally develop your business.
    • Reliable and giving cost effective services.
    Incentivized
    Read full review
    ScreenShots

    Drip Ecommerce CRM Screenshots

    Screenshot of Get a deeper look into when and how often your customers are up to something. Tracking Events in Drip lets you understand all the times someone takes a peek at their favorite product, when they make a purchase, and more so you can personalize experiences based on real-life behaviors and engagement.Screenshot of Not only do Tags help you quickly see how people interact with your brand, but they also provide an intuitive way of segmenting your people when it comes time to tailor your messaging.Screenshot of Drip’s one-time setup makes it simple to start collecting all the revenue attribution data you need in one place for confident decision-making for the long haul.

    Intuit Mailchimp Screenshots

    Screenshot of Mailchimp's advanced analytics and reporting tools. These are used to monitor trends, track performance, and get actionable insights that help users to create better campaigns and drive customer engagement.Screenshot of Mailchimp's precise audience segmentation. Its AI simplifies the workflow by generating complex customer segments for highly personalized campaigns.Screenshot of omnichannel marketing. Campaigns can be built across multiple channels, and then managed from one convenient place.Screenshot of marketing automations with the Customer Journey Builder. This is used to reach the right people with the right message at exactly the right time, which helps to drive more repeat business, increase customer retention, and see more orders.Screenshot of Mailchimp's SMS marketing. SMS can be integrated into email, automations, and social campaigns.Screenshot of Mailchimp's AI, used to deliver relevant content faster. It can generate professionally written, on-brand marketing emails with the press of a button. The user only needs to review, edit, and send.