What users are saying about
Top Rated
194 Ratings
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Top Rated
141 Ratings
Top Rated
194 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

GoTo Connect

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Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • Google Voice ranks higher in 1 feature set: Mobile apps
  • GoTo Connect ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration

Cloud PBX

7.5

Google Voice

75%
8.2

GoTo Connect

82%
GoTo Connect ranks higher in 4/5 features

Hosted PBX

8.4
84%
23 Ratings
8.2
82%
71 Ratings

Multi-level Interactive Voice Response (IVR)

7.2
72%
26 Ratings
8.3
83%
59 Ratings

User templates

6.4
64%
18 Ratings
8.2
82%
62 Ratings

Call reports

7.2
72%
42 Ratings
8.0
80%
72 Ratings

Directory of employee names

8.2
82%
24 Ratings
8.2
82%
75 Ratings

Call Management

8.0

Google Voice

80%
8.2

GoTo Connect

82%
Google Voice ranks higher in 3/5 features

Answering rules

7.0
70%
43 Ratings
8.2
82%
80 Ratings

Call recording

8.6
86%
50 Ratings
8.0
80%
67 Ratings

Call park

7.3
73%
22 Ratings
8.3
83%
60 Ratings

Call screening

8.3
83%
59 Ratings
8.1
81%
64 Ratings

Message alerts

8.9
89%
61 Ratings
8.1
81%
80 Ratings

VoIP system collaboration

8.4

Google Voice

84%
8.6

GoTo Connect

86%
Google Voice ranks higher in 2/4 features

Video conferencing

7.9
79%
20 Ratings
8.9
89%
40 Ratings

Audio conferencing

8.9
89%
37 Ratings
8.4
84%
71 Ratings

Video screen sharing

7.4
74%
13 Ratings
8.6
86%
28 Ratings

Instant messaging

9.3
93%
26 Ratings
8.3
83%
27 Ratings

Mobile apps

9.0

Google Voice

90%
7.3

GoTo Connect

73%
Google Voice ranks higher in 2/2 features

Mobile app for iOS

9.1
91%
42 Ratings
7.0
70%
58 Ratings

Mobile app for Android

8.9
89%
48 Ratings
7.6
76%
56 Ratings

Attribute Ratings

  • Google Voice is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Implementation Rating
  • GoTo Connect is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.8

Google Voice

88%
69 Ratings
8.1

GoTo Connect

81%
94 Ratings

Likelihood to Renew

9.3

Google Voice

93%
7 Ratings
7.4

GoTo Connect

74%
4 Ratings

Usability

9.0

Google Voice

90%
9 Ratings
8.1

GoTo Connect

81%
75 Ratings

Support Rating

6.9

Google Voice

69%
69 Ratings
8.8

GoTo Connect

88%
73 Ratings

Implementation Rating

10.0

Google Voice

100%
4 Ratings
9.1

GoTo Connect

91%
1 Rating

Contract Terms and Pricing Model

7.0

Google Voice

70%
1 Rating

GoTo Connect

N/A
0 Ratings

Professional Services

7.0

Google Voice

70%
1 Rating

GoTo Connect

N/A
0 Ratings

Likelihood to Recommend

Google Voice

[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.
Anonymous | TrustRadius Reviewer

GoTo Connect

Great for a low-budget option/smaller businesses who need softphone capabilities and basic salesforce integration. Less appropriate for larger businesses who need more robust call reporting among agents, more options for dial plans or call routing, and more features. If crystal clear call quality is a high priority, GoTo Connect may not be right for those situations either.
Dominique Bonsell | TrustRadius Reviewer

Pros

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Anonymous | TrustRadius Reviewer

GoTo Connect

  • Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
  • Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
  • Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.
Himanshu Shah | TrustRadius Reviewer

Cons

Google Voice

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Ben Caplan | TrustRadius Reviewer

GoTo Connect

  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Pricing Details

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user/per month

Google Voice Editions & Modules

Edition
Starter$101
Standard$201
Premier$301
  1. per user/per month
Additional Pricing Details

GoTo Connect

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per user

GoTo Connect Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Likelihood to Renew

Google Voice

Google Voice 9.3
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Newton | TrustRadius Reviewer

GoTo Connect

GoTo Connect 7.4
Based on 4 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

Google Voice

Google Voice 9.0
Based on 9 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Rob Gokee | TrustRadius Reviewer

GoTo Connect

GoTo Connect 8.1
Based on 75 answers
[...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.
Scotty Hunt | TrustRadius Reviewer

Support Rating

Google Voice

Google Voice 6.9
Based on 69 answers
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Anonymous | TrustRadius Reviewer

GoTo Connect

GoTo Connect 8.8
Based on 73 answers
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
Anonymous | TrustRadius Reviewer

Implementation Rating

Google Voice

Google Voice 10.0
Based on 4 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis | TrustRadius Reviewer

GoTo Connect

GoTo Connect 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

Google Voice

The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
Anonymous | TrustRadius Reviewer

GoTo Connect

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
Deborah Shapiro | TrustRadius Reviewer

Contract Terms and Pricing Model

Google Voice

Google Voice 7.0
Based on 1 answer
Google Voice should be also be use to those who have difficulty in speaking English.So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal.The private data need to be in control much more securely and safely.
Arkadip Kundu | TrustRadius Reviewer

GoTo Connect

No score
No answers yet
No answers on this topic

Professional Services

Google Voice

Google Voice 7.0
Based on 1 answer
It help to connect with the products that we use as a part.We need to get in touch with our professional world.It is like a tool that helps us to get in touch with everything from A to Z in our professional careers.So we need to be in touch with everything as linearly as the jpb can be done.
Arkadip Kundu | TrustRadius Reviewer

GoTo Connect

No score
No answers yet
No answers on this topic

Return on Investment

Google Voice

  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Sam Shearin | TrustRadius Reviewer

GoTo Connect

  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
Anonymous | TrustRadius Reviewer

Screenshots

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