Google Voice vs GoTo Connect

• Google Voice has been great for setting up additional phone lines and numbers.
• The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
• Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

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• Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
• Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
• Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.

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• I think there is room to improve with regards to call forwarding.
• I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
• when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.

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• Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
• Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
• Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.

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• Cost for Google Voice is stellar, starting at $10/mo per user.
• While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
• Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
• The cell phone app is reliable and easy to deploy.

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• We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
• We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
• As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.

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