TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Groove (legacy product)

    Score7.8 out of 10
    N/AGroove by Clari is a legacy Sales Engagement product for organizing prospect outreach, capturing sales activity, and guiding seller workflows across email, calendar, CRM, and campaign tools. On August 14, 2023, Clari acquired Groove and integrated it as the sales-engagement layer of the Clari Revenue Platform. Following Clari’s subsequent merger into Salesloft in 2025, Groove became part of the combined Salesloft platform. Salesloft unified the companies under its brand on September 2, 2026;…N/A

    Mixmax

    Score9.8 out of 10
    N/AMixmax, a sales engagement platform for businesses using Gmail, helps revenue teams accelerate revenue at every stage of the customer journey. This product amplifies AEs, CSMs, and anyone in a customer-facing role, not just SDRs. By automating repetitive tasks and organizing their daily workflows, Mixmax aims to increase reps' productivity and empowers them with tools that help them sell. The vendor offers 5…

    $29

    per month

    Pricing
    Groove (legacy product)Mixmax
    Editions & Modules
    No answers on this topic
    SMB
    $29
    per user/per month
    Growth
    $65
    per user/per month
    Free Plan
    Free
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    Groove (legacy product)Mixmax
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Groove (legacy product)Mixmax
    Considered Both Products
    Discontinued Products
    Chose Groove (legacy product)
    In my opinion, Groove offers the awesome functionality of Cirrus Insight with far less stability issues (crashing, disconnecting, etc.)

    That said, it does what Cirrus does and is easy to implement. I feel that it is simpler to implement than Mixmax, but that may be due to my …
    Incentivized
    Chose Groove (legacy product)
    I think Mixmax is a comparable tool and offers a lot of great features, but Groove really stood out to me 1. In their support and curiosity during the sales process and 2. In their Salesforce integration and the ease & visibility that the integration provides for reporting. …
    Incentivized
    Chose Groove (legacy product)
    Groove is a better sales management tool. Mixmax is a good client success management tool.
    Incentivized
    Chose Groove (legacy product)
    Grooves is far superior
    Incentivized
    Chose Groove (legacy product)
    Unlike other software platforms, Groove syncs seamlessly with Salesforce and allows our team to not only email clients through customized flows. It also allows our team to create call lists and text campaigns to maximize the success of our outreach to clients.
    Incentivized
    Mixmax
    No answer on this topic
    Key User Insights
    Would buy again
    99%
    Would buy again
    679 Answers
    100%
    Would buy again
    16 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    446 Answers
    100%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    99%
    Happy with the feature set
    682 Answers
    100%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    99%
    Lived up to sales and marketing promises
    400 Answers
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    99%
    Implementation went as expected
    394 Answers
    100%
    Implementation went as expected
    11 Answers
    Best Alternatives
    Groove (legacy product)Mixmax
    Small Businesses
    HubSpot Sales Hub
    Score8.8 out of 10
    HubSpot Sales Hub
    Score8.8 out of 10
    Medium-sized Companies
    Mixmax
    Score9.8 out of 10
    HubSpot Sales Hub
    Score8.8 out of 10
    Enterprises
    Outreach
    Score8.3 out of 10
    Groove (legacy product)
    Score7.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Groove (legacy product)Mixmax
    Likelihood to Recommend
    5.0
    (706 ratings)
    10.0
    (25 ratings)
    Likelihood to Renew
    8.9
    (33 ratings)
    -
    (0 ratings)
    Usability
    5.4
    (542 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (5 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    4.5
    (145 ratings)
    9.0
    (4 ratings)
    In-Person Training
    4.7
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (13 ratings)
    -
    (0 ratings)
    Configurability
    8.9
    (6 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (5 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Groove (legacy product)Mixmax
    Likelihood to Recommend
    Discontinued Products
    • Groove is excellent for the use case of improving sales representative and customer success representative productivity and data quality when used alongside Salesforce. It is a Salesforce focused tool. You should definitely consider Groove if you are a current Salesloft / Outreach user and you also use Salesforce.
    • Groove would not be a good fit for an organization not using Salesforce.
    Incentivized
    Read full review
    Mixmax
    Mixmax is very useful for reaching out to multiple clients at once, when you have to send them a similar message and get that message out as quickly as possible. It is also great for scheduling emails to go out later, such as when you are Out of Office or want to send something during the weekend
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Groove lets us know real-time when a client has checked an email we sent them.
    • Groove helps us streamline our day-to-day events, meetings, and tasks with the help of the Calendar Booking feature.
    • Groove helps us save a lot of time on typing long letters when we explain our products to our customers with the help of their Templates feature.
    Incentivized
    Read full review
    Mixmax
    • I have been using this platform in my company to handling the email tracking and engaging with the emails, it is far most the best help that I can have to actually do my work to great extent.
    • It helps me to create a pool in my own email inbox instead of creating in one system and then transferring it to others.
    • It also has amazing feature which is totally automated.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • The footprint of the person who lasts touches the information.
    • The footprint of the person who edited the information.
    • Date and time of the modification of the account owner.
    • Date and time of the modification of the last person touching the account.
    Incentivized
    Read full review
    Mixmax
    • In window templates do not always populate when composing a new email via Gmail.
    • PDF preview is not always the best approach for sharing a PDF.
    • Mixmax web app is cluttered for a new user - takes a little time to understand where everything is located in the web app.
    Read full review
    Likelihood to Renew
    Discontinued Products
    I actually don't have any complaint regarding groove. It's just that I will give 9 since I confidently believe that there'd be updates in the future which would be more optimal not just for us users but for the business as well. The only regret I have with groove is I was not able to use it before the current company that I'm employed
    Incentivized
    Read full review
    Mixmax
    No answers on this topic
    Usability
    Discontinued Products
    Groove has been an awesome platform to use for sales pipeline management. I really enjoy how it integrates with my Salesforce, Gmail, and Google Calendar. It makes my job easier by helping me keep track of the progress of each sales contact that I have. Leads are able to reply and notify us using Groove.
    Incentivized
    Read full review
    Mixmax
    No answers on this topic
    Reliability and Availability
    Discontinued Products
    Our organization has not experienced any availability issues with Groove
    Incentivized
    Read full review
    Mixmax
    No answers on this topic
    Performance
    Discontinued Products
    Everything is good
    Incentivized
    Read full review
    Mixmax
    No answers on this topic
    Support Rating
    Discontinued Products
    My company has a team dedicated to supporting our implementation of operative tools and business systems such as Groove. For this reason, I feel that we have ample support for Groove, although I have not personally contacted Groove for any support issues.
    Incentivized
    Read full review
    Mixmax
    Every time I have reached out to Mixmax I automatically get an email from a trained professional who has perfect insight into my issue with an understandable reason to why I am having and issue offers me a solution. The wait time is only around 5 minutes and they are always offering sympathy in certain situations.
    Incentivized
    Read full review
    In-Person Training
    Discontinued Products
    It was okay. But, just the once. I had to figure it out with help of others on my team.
    Incentivized
    Read full review
    Mixmax
    No answers on this topic
    Online Training
    Discontinued Products
    Easy to use
    Incentivized
    Read full review
    Mixmax
    No answers on this topic
    Implementation Rating
    Discontinued Products
    At Nearpod, I have been impressed with the internal expertise and support around Groove as a key tool for the Sales and Customer Success business systems and operations.
    Incentivized
    Read full review
    Mixmax
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    Groove is simple. Like their competitors, they give you the ability to create templated "Flows" (sequences) of calls, emails, and LinkedIn touches. Some of them can be automated, but it's also simple to personalize outreach. Ultimately, my decision to purchase Groove over some of the competitors was based on their Salesforce integration, as well as white-glove customer service.
    Incentivized
    Read full review
    Mixmax
    Tellwise is a bit more expensive $29/month/user and provides a bit more extended functionality for email and marketing automation. However, Mixmax's feature-set is still suitable for marketing automation and covers everything that is necessary for most sales for early-stage startups, for a much cheaper price (just $9/month/user for the "starter" plan).
    Incentivized
    Read full review
    Scalability
    Discontinued Products
    Our organization was able to quickly scale Groove from a pilot group of a few users to a department-wide solution
    Incentivized
    Read full review
    Mixmax
    No answers on this topic
    Return on Investment
    Discontinued Products
    • Reduced several hours a week of logging time in Salesforce that either wouldn't get done or would have been done to the detriment of more value add activities.
    • Saves hours per week by delivering actionable/useful info from Salesforce into Gmail
    • Gives me valuable insight on what emails are being opened and read. This helps plan targeting.
    Incentivized
    Read full review
    Mixmax
    • Mixmax has probably saved me 2 or 3 business deals simply by having the "remind" feature because I didn't forget about the communication with the person.
    • It saves 10% of my time from having to search through email to find important communications with business contacts.
    Incentivized
    Read full review
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