What users are saying about
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Top Rated
160 Ratings
8 Ratings
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Score 6 out of 100

isolved

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Top Rated
160 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Feature Set Ratings

  • Heartland Payroll+ ranks higher in 1 feature set: Payroll Management

Payroll Management

8.6

Heartland Payroll+

86%
7.9

isolved

79%
Heartland Payroll+ ranks higher in 4/7 features

Pay calculation

9.0
90%
4 Ratings
8.0
80%
95 Ratings

Support for external payroll vendors

10.0
100%
1 Rating
8.3
83%
37 Ratings

Off-cycle/On-Demand payment

7.6
76%
2 Ratings
7.9
79%
60 Ratings

Benefit plan administration

9.5
95%
2 Ratings
6.6
66%
66 Ratings

Direct deposit files

8.1
81%
6 Ratings
8.6
86%
96 Ratings

Salary revision and increment management

9.0
90%
5 Ratings
7.0
70%
77 Ratings

Reimbursement management

7.0
70%
1 Rating
8.6
86%
50 Ratings

Human Resource Management

Heartland Payroll+

Feature Set Not Supported
N/A
7.2

isolved

72%
isolved ranks higher in 7/7 features

Employee demographic data

N/A
0 Ratings
7.1
71%
74 Ratings

Employment history

N/A
0 Ratings
7.5
75%
74 Ratings

Job profiles and administration

N/A
0 Ratings
6.4
64%
65 Ratings

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
6.8
68%
66 Ratings

Organizational charting

N/A
0 Ratings
7.0
70%
31 Ratings

Organization and location management

N/A
0 Ratings
7.5
75%
53 Ratings

Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings
8.0
80%
50 Ratings

Leave and Attendance Management

Heartland Payroll+

Feature Set Not Supported
N/A
6.9

isolved

69%
isolved ranks higher in 3/3 features

Approval workflow

N/A
0 Ratings
6.6
66%
60 Ratings

Balance details

N/A
0 Ratings
7.1
71%
74 Ratings

Annual carry-forward and encashment

N/A
0 Ratings
7.1
71%
56 Ratings

Employee Self Service

Heartland Payroll+

Feature Set Not Supported
N/A
7.3

isolved

73%
isolved ranks higher in 5/5 features

View and generate pay and benefit information

N/A
0 Ratings
7.4
74%
90 Ratings

Update personal information

N/A
0 Ratings
7.5
75%
86 Ratings

View company policy documentation

N/A
0 Ratings
6.3
63%
50 Ratings

Employee recognition

N/A
0 Ratings
7.4
74%
27 Ratings

View job history

N/A
0 Ratings
7.9
79%
68 Ratings

Asset Management

Heartland Payroll+

Feature Set Not Supported
N/A
7.3

isolved

73%
isolved ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
7.3
73%
17 Ratings

HR Reporting

Heartland Payroll+

Feature Set Not Supported
N/A
7.2

isolved

72%
isolved ranks higher in 3/3 features

Report builder

N/A
0 Ratings
6.9
69%
74 Ratings

Pre-built reports

N/A
0 Ratings
6.8
68%
77 Ratings

Ability to combine HR data with external data

N/A
0 Ratings
7.8
78%
34 Ratings

Onboarding

Heartland Payroll+

Feature Set Not Supported
N/A
7.0

isolved

70%
isolved ranks higher in 2/2 features

New hire portal

N/A
0 Ratings
6.6
66%
59 Ratings

Manager tracking tools

N/A
0 Ratings
7.4
74%
34 Ratings

Performance and Goals

Heartland Payroll+

Feature Set Not Supported
N/A
7.0

isolved

70%
isolved ranks higher in 4/4 features

Corporate goal setting

N/A
0 Ratings
7.0
70%
8 Ratings

Individual goal setting

N/A
0 Ratings
7.1
71%
10 Ratings

Line-of sight-visibility

N/A
0 Ratings
6.7
67%
8 Ratings

Performance tracking

N/A
0 Ratings
7.3
73%
10 Ratings

Performance Management

Heartland Payroll+

Feature Set Not Supported
N/A
7.1

isolved

71%
isolved ranks higher in 5/5 features

Performance plans

N/A
0 Ratings
7.4
74%
22 Ratings

Performance improvement plans

N/A
0 Ratings
7.3
73%
22 Ratings

Review status tracking

N/A
0 Ratings
7.3
73%
25 Ratings

Review reminders

N/A
0 Ratings
6.9
69%
23 Ratings

Multiple review frequency

N/A
0 Ratings
6.7
67%
21 Ratings

Succession Planning

Heartland Payroll+

Feature Set Not Supported
N/A
7.8

isolved

78%
isolved ranks higher in 4/4 features

Create succession plans/pools

N/A
0 Ratings
8.0
80%
8 Ratings

Candidate ranking

N/A
0 Ratings
7.6
76%
11 Ratings

Candidate search

N/A
0 Ratings
7.8
78%
9 Ratings

Candidate development

N/A
0 Ratings
8.0
80%
8 Ratings

Recruiting / ATS

Heartland Payroll+

Feature Set Not Supported
N/A
7.5

isolved

75%
isolved ranks higher in 7/7 features

Job Requisition Management

N/A
0 Ratings
7.2
72%
15 Ratings

Company Website Posting

N/A
0 Ratings
7.5
75%
19 Ratings

Publish to Social Media

N/A
0 Ratings
7.5
75%
16 Ratings

Job Search Site Posting

N/A
0 Ratings
7.7
77%
18 Ratings

Duplicate Candidate Prevention

N/A
0 Ratings
7.2
72%
16 Ratings

Applicant Tracking

N/A
0 Ratings
7.7
77%
17 Ratings

Notifications and Alerts

N/A
0 Ratings
7.4
74%
22 Ratings

Attribute Ratings

  • isolved is rated higher in 3 areas: Likelihood to Recommend, Support Rating, Implementation Rating

Likelihood to Recommend

5.6

Heartland Payroll+

56%
7 Ratings
7.4

isolved

74%
110 Ratings

Likelihood to Renew

Heartland Payroll+

N/A
0 Ratings
8.6

isolved

86%
14 Ratings

Usability

Heartland Payroll+

N/A
0 Ratings
8.8

isolved

88%
5 Ratings

Availability

Heartland Payroll+

N/A
0 Ratings
8.8

isolved

88%
4 Ratings

Performance

Heartland Payroll+

N/A
0 Ratings
8.4

isolved

84%
2 Ratings

Support Rating

1.8

Heartland Payroll+

18%
4 Ratings
6.2

isolved

62%
12 Ratings

In-Person Training

Heartland Payroll+

N/A
0 Ratings
9.1

isolved

91%
1 Rating

Online Training

Heartland Payroll+

N/A
0 Ratings
8.8

isolved

88%
2 Ratings

Implementation Rating

1.0

Heartland Payroll+

10%
1 Rating
8.8

isolved

88%
11 Ratings

Product Scalability

Heartland Payroll+

N/A
0 Ratings
8.8

isolved

88%
3 Ratings

Likelihood to Recommend

Heartland Payroll+

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
Janet Cody | TrustRadius Reviewer

isolved

iSolved is well-suited for the accurate and timely processing of payroll, extensive use of reports and reporting features, and a dedicated customer service support representative who gets to know you and the needs of your company and payroll processing needs. iSolved is less appropriate if you are looking for a payroll company that can just simply process payroll if customer service is not a number one priority, and if you only need the basic reports (payroll summary and payroll register would be sufficient for your needs).
Sagar Lakhani | TrustRadius Reviewer

Pros

Heartland Payroll+

  • White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
  • Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
  • Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
  • Compliance with their HR team is great, and they don't hit you over the head on the price for it.
  • Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
Anonymous | TrustRadius Reviewer

isolved

  • Flexibility. Schedule templates can be created at departmental level and managers can be made responsible for maintaining schedules rather than HR. Time entries can be edited on multiple levels (punches or total hours worked). New security groups can be easily added anytime.
  • Reporting Power. TimeForce provides a significant number of standard reports for HR, manager and audit purposes.
  • Import Utility. It is very easy to update the system with new employment-related data through by importing .csv documents through TF Import Utility.
Anonymous | TrustRadius Reviewer

Cons

Heartland Payroll+

  • Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
  • Response for assistance is usually a lot slower when our dedicated specialist is not available.
Cathy Hutchison | TrustRadius Reviewer

isolved

  • More reminder notifications would be great!
  • A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication
  • Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places
Dacia Day | TrustRadius Reviewer

Pricing Details

Heartland Payroll+

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Heartland Payroll+ Editions & Modules

Additional Pricing Details

isolved

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$4 Per Employee Per Month

isolved Editions & Modules

Edition
isolved$4.001
  1. Per Employee Per Month
Additional Pricing Details

Likelihood to Renew

Heartland Payroll+

No score
No answers yet
No answers on this topic

isolved

isolved 8.6
Based on 14 answers
I don't have a decision in whether to renew the license or not, however if I did I would strongly recommend renewing the license, unless there were a system that would sync up with our payroll program, then I would lean more to the other program simply from a biased standpoint of it being easier for my position.
Steven Houk | TrustRadius Reviewer

Usability

Heartland Payroll+

No score
No answers yet
No answers on this topic

isolved

isolved 8.8
Based on 5 answers
I have found as the administrator it is very cumbersome for most individuals to use and it is not very intuitive. An individual that is not technologically advanced will have difficulty using as well as those that are lazy and just do not want to learn to do it. The manuals they give you are not helpful for the web-based program. I had to create my own with pictures for most individuals to understand the system.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Heartland Payroll+

No score
No answers yet
No answers on this topic

isolved

isolved 8.8
Based on 4 answers
It's always online, always available.
MICHELE KING | TrustRadius Reviewer

Performance

Heartland Payroll+

No score
No answers yet
No answers on this topic

isolved

isolved 8.4
Based on 2 answers
Not too quickly. This could use some improvement maybe
Melissa Gering | TrustRadius Reviewer

Support Rating

Heartland Payroll+

Heartland Payroll+ 1.8
Based on 4 answers
I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
Lisa Baker | TrustRadius Reviewer

isolved

isolved 6.2
Based on 12 answers
We recently canceled our contract with Isolved and moved to Paychex. One thing to consider is that if you leave isolved all access to your data ends 30 days after termination of the contract. Not a big deal for me since I have the reports and data I need, but it is also terminated for your employees to access pay stubs or old w2s. If you want to keep access it is $250 per month.It seems strange that they can hold your data hostage and they wouldn't just allow employees to have access to their pay stubs and other information they may need months after a change in payroll companies.
Katrina Anderson | TrustRadius Reviewer

In-Person Training

Heartland Payroll+

No score
No answers yet
No answers on this topic

isolved

isolved 9.1
Based on 1 answer
All over the phone, but it was comprehensive.
MICHELE KING | TrustRadius Reviewer

Online Training

Heartland Payroll+

No score
No answers yet
No answers on this topic

isolved

isolved 8.8
Based on 2 answers
The help videos are great
Melissa Gering | TrustRadius Reviewer

Implementation Rating

Heartland Payroll+

Heartland Payroll+ 1.0
Based on 1 answer
The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
Janet Cody | TrustRadius Reviewer

isolved

isolved 8.8
Based on 11 answers
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Heartland Payroll+

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
Bradley Gill | TrustRadius Reviewer

isolved

I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Vicki Burnett | TrustRadius Reviewer

Scalability

Heartland Payroll+

No score
No answers yet
No answers on this topic

isolved

isolved 8.8
Based on 3 answers
We have grown by 50% since we started using iSolved, and its scalability is perfect.
MICHELE KING | TrustRadius Reviewer

Return on Investment

Heartland Payroll+

  • We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
  • I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
Anonymous | TrustRadius Reviewer

isolved

  • When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now
  • Employees love having the ability to easily view and verify their timecards prior to payroll submission.
Melissa Flavin | TrustRadius Reviewer

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