What users are saying about
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Top Rated
99 Ratings
3 Ratings
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Score 8.7 out of 100

isolved

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Top Rated
99 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Heartland Payroll

Because we're a small business, I can't tell if Heartland Payroll is appropriate for a larger operation. For a small business, it's like having your own HR department. You can place an ad, accept resumes, and hire directly through their Heartland Hires platform. This is perfect for a small company like ours. For a larger company, it may not be robust enough.
Lisa Baker | TrustRadius Reviewer

isolved

isolved is great for larger companies who want to have one program that can manage all of their payroll, human resources and time keeping needs in one. It flows together nicely and really does make everything more efficient. If you work for a small business you might not need or want all of the features that isolved provides, but I really think all businesses could benefit from a program like this.
Holly Anderson | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Heartland Payroll
9.8
isolved
8.2
Pay calculation
Heartland Payroll
10.0
isolved
9.3
Direct deposit files
Heartland Payroll
10.0
isolved
9.2
Salary revision and increment management
Heartland Payroll
9.5
isolved
7.4
Support for external payroll vendors
Heartland Payroll
isolved
6.8
Off-cycle/On-Demand payment
Heartland Payroll
isolved
8.3
Benefit plan administration
Heartland Payroll
isolved
8.1
Reimbursement management
Heartland Payroll
isolved
8.3

Human Resource Management

Heartland Payroll
isolved
8.0
Employee demographic data
Heartland Payroll
isolved
9.0
Employment history
Heartland Payroll
isolved
9.0
Job profiles and administration
Heartland Payroll
isolved
7.5
Workflow for transfers, promotions, pay raises, etc.
Heartland Payroll
isolved
8.1
Organizational charting
Heartland Payroll
isolved
6.9
Organization and location management
Heartland Payroll
isolved
7.2
Compliance data (COBRA, OSHA, etc.)
Heartland Payroll
isolved
8.0

Leave and Attendance Management

Heartland Payroll
isolved
8.1
Approval workflow
Heartland Payroll
isolved
7.7
Balance details
Heartland Payroll
isolved
8.3
Annual carry-forward and encashment
Heartland Payroll
isolved
8.2

Employee Self Service

Heartland Payroll
isolved
8.4
View and generate pay and benefit information
Heartland Payroll
isolved
9.0
Update personal information
Heartland Payroll
isolved
9.2
View company policy documentation
Heartland Payroll
isolved
7.8
Employee recognition
Heartland Payroll
isolved
7.1
View job history
Heartland Payroll
isolved
9.1

Asset Management

Heartland Payroll
isolved
8.1
Tracking of all physical assets
Heartland Payroll
isolved
8.1

HR Reporting

Heartland Payroll
isolved
8.0
Report builder
Heartland Payroll
isolved
8.1
Pre-built reports
Heartland Payroll
isolved
8.0
Ability to combine HR data with external data
Heartland Payroll
isolved
7.9

Onboarding

Heartland Payroll
isolved
8.0
New hire portal
Heartland Payroll
isolved
8.4
Manager tracking tools
Heartland Payroll
isolved
7.6

Performance and Goals

Heartland Payroll
isolved
7.2
Corporate goal setting
Heartland Payroll
isolved
7.4
Individual goal setting
Heartland Payroll
isolved
7.1
Line-of sight-visibility
Heartland Payroll
isolved
6.9
Performance tracking
Heartland Payroll
isolved
7.4

Performance Management

Heartland Payroll
isolved
7.5
Performance plans
Heartland Payroll
isolved
7.5
Performance improvement plans
Heartland Payroll
isolved
7.5
Review status tracking
Heartland Payroll
isolved
7.5
Review reminders
Heartland Payroll
isolved
7.6
Multiple review frequency
Heartland Payroll
isolved
7.4

Succession Planning

Heartland Payroll
isolved
6.9
Create succession plans/pools
Heartland Payroll
isolved
7.1
Candidate ranking
Heartland Payroll
isolved
7.1
Candidate search
Heartland Payroll
isolved
6.7
Candidate development
Heartland Payroll
isolved
6.8

Recruiting / ATS

Heartland Payroll
isolved
7.8
Job Requisition Management
Heartland Payroll
isolved
7.1
Company Website Posting
Heartland Payroll
isolved
7.6
Publish to Social Media
Heartland Payroll
isolved
8.3
Job Search Site Posting
Heartland Payroll
isolved
8.3
Duplicate Candidate Prevention
Heartland Payroll
isolved
7.9
Applicant Tracking
Heartland Payroll
isolved
7.6
Notifications and Alerts
Heartland Payroll
isolved
7.7

Pros

Heartland Payroll

  • The account rep is very responsive and usually gets back to my emails quickly.
  • The online system is really easy to use.
  • They offer a separate page for employees to log in for pay stubs and another log in for admin.
Bradley Gill | TrustRadius Reviewer

isolved

  • Flexibility. Schedule templates can be created at departmental level and managers can be made responsible for maintaining schedules rather than HR. Time entries can be edited on multiple levels (punches or total hours worked). New security groups can be easily added anytime.
  • Reporting Power. TimeForce provides a significant number of standard reports for HR, manager and audit purposes.
  • Import Utility. It is very easy to update the system with new employment-related data through by importing .csv documents through TF Import Utility.
Anonymous | TrustRadius Reviewer

Cons

Heartland Payroll

  • The payroll online platform is not the best
TINA LARSSON | TrustRadius Reviewer

isolved

  • Customer Service - My current reps are amazing (Michelle Maney & Sherri Schatzel) but it took some changes to get the right fit. Previously when with Performance I could call our reps direct & always get someone right way. If there was a big issue Pen Gaines was a phone call away & could handle most anything.
  • Start Up Team - We added a 3rd company informing the team we needed it soon (before yr end 2020), all rules should mirror other 2, and I offered to input the employees myself (and did). Even after contacting Pen there was nothing he could do to escalate the issue and we had to wait vs starting the year for 8 employees we were pulling from the other 2 on 1 payroll.
Aubrey Pelton | TrustRadius Reviewer

Likelihood to Renew

Heartland Payroll

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 13 answers
I don't have a decision in whether to renew the license or not, however if I did I would strongly recommend renewing the license, unless there were a system that would sync up with our payroll program, then I would lean more to the other program simply from a biased standpoint of it being easier for my position.
Steven Houk | TrustRadius Reviewer

Usability

Heartland Payroll

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 4 answers
I have found as the administrator it is very cumbersome for most individuals to use and it is not very intuitive. An individual that is not technologically advanced will have difficulty using as well as those that are lazy and just do not want to learn to do it. The manuals they give you are not helpful for the web-based program. I had to create my own with pictures for most individuals to understand the system.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Heartland Payroll

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 3 answers
Unless it is after 5pm, I am always able to connect with a representative for assistance
Melissa Gering | TrustRadius Reviewer

Performance

Heartland Payroll

No score
No answers yet
No answers on this topic

isolved

isolved 7.3
Based on 1 answer
Not too quickly. This could use some improvement maybe
Melissa Gering | TrustRadius Reviewer

Support Rating

Heartland Payroll

Heartland Payroll 9.7
Based on 3 answers
I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
Lisa Baker | TrustRadius Reviewer

isolved

isolved 9.2
Based on 8 answers
Our agency used a 3rd party payroll vendor that was a partner of Infinisource iSolved so we didn't experience Infinisource iSolved support directly. However, our clients seemed to feel that the support was more than satisfactory. We never fielded complaints from them about their use of Infinisource iSolved or the service they received from it.
Meghan Elise Guffee | TrustRadius Reviewer

In-Person Training

Heartland Payroll

No answers on this topic

isolved

I did not have in-person training
Melissa Gering | TrustRadius Reviewer

Online Training

Heartland Payroll

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 1 answer
The help videos are great
Melissa Gering | TrustRadius Reviewer

Implementation Rating

Heartland Payroll

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 10 answers
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Heartland Payroll

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
Bradley Gill | TrustRadius Reviewer

isolved

We have not used other Time and Attendance software except a scheduling system called Scheduler (Custom developed for our business). I haven't had the need to research other solutions as I have always been comfortable with the product itself as well as the support that you receive from QQest. Help is literally a phone call away and maintenance contracts are well worth the purchase price, especially in the even of an upgrade.
Anonymous | TrustRadius Reviewer

Scalability

Heartland Payroll

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 2 answers
Works very well. No complaints.
Melissa Gering | TrustRadius Reviewer

Return on Investment

Heartland Payroll

  • I do not know
TINA LARSSON | TrustRadius Reviewer

isolved

  • The ability for employees to punch in and out from their phones eliminates paper time sheets and allows us to process payroll remotely, improving our time and process.
  • Employees have access to their paystubs, which reduces the number of requests for copies when they need them.
Roger Buckley | TrustRadius Reviewer

Pricing Details

Heartland Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Heartland Payroll Editions & Modules

Additional Pricing Details

isolved

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

isolved Editions & Modules

Edition
isolved$4.001
  1. Per Employee Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Heartland Payroll
8.7
isolved
7.8

Likelihood to Renew

Heartland Payroll
isolved
8.2

Usability

Heartland Payroll
isolved
8.2

Reliability and Availability

Heartland Payroll
isolved
8.2

Performance

Heartland Payroll
isolved
7.3

Support Rating

Heartland Payroll
9.7
isolved
9.2

Online Training

Heartland Payroll
isolved
8.2

Implementation Rating

Heartland Payroll
isolved
8.2

Scalability

Heartland Payroll
isolved
8.2

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