Heartland Payroll vs isolved | TrustRadius

What users are saying about

Score 8.7 out of 10

Based on 3 reviews and ratings

Score 7.4 out of 10

Based on 99 reviews and ratings

Feature Rating Comparison

Heartland Payroll

isolved

Pay calculation

Direct deposit files

Salary revision and increment management

Support for external payroll vendors

Off-cycle/On-Demand payment

Benefit plan administration

Reimbursement management

Heartland Payroll

isolved

Employee demographic data

Employment history

Job profiles and administration

Workflow for transfers, promotions, pay raises, etc.

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

Heartland Payroll

isolved

Approval workflow

Balance details

Annual carry-forward and encashment

Heartland Payroll

isolved

View and generate pay and benefit information

Update personal information

View company policy documentation

Employee recognition

View job history

Heartland Payroll

isolved

Tracking of all physical assets

Heartland Payroll

isolved

Report builder

Pre-built reports

Ability to combine HR data with external data

Heartland Payroll

isolved

New hire portal

Manager tracking tools

Heartland Payroll

isolved

Corporate goal setting

Individual goal setting

Line-of sight-visibility

Performance tracking

Heartland Payroll

isolved

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

Heartland Payroll

isolved

Create succession plans/pools

Candidate ranking

Candidate search

Candidate development

Heartland Payroll

isolved

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

Applicant Tracking

Notifications and Alerts

Pros

The account rep is very responsive and usually gets back to my emails quickly.
The online system is really easy to use.
They offer a separate page for employees to log in for pay stubs and another log in for admin.

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co-founder

360 LabsMedia Production, 1-10 employees

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Flexibility. Schedule templates can be created at departmental level and managers can be made responsible for maintaining schedules rather than HR. Time entries can be edited on multiple levels (punches or total hours worked). New security groups can be easily added anytime.
Reporting Power. TimeForce provides a significant number of standard reports for HR, manager and audit purposes.
Import Utility. It is very easy to update the system with new employment-related data through by importing .csv documents through TF Import Utility.

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Verified User

Analyst in Human Resources

Computer Software Company, 1001-5000 employees

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Cons

The payroll online platform is not the best

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Owner

The Folson GroupReal Estate, 1-10 employees

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Customer Service - My current reps are amazing (Michelle Maney & Sherri Schatzel) but it took some changes to get the right fit. Previously when with Performance I could call our reps direct & always get someone right way. If there was a big issue Pen Gaines was a phone call away & could handle most anything.
Start Up Team - We added a 3rd company informing the team we needed it soon (before yr end 2020), all rules should mirror other 2, and I offered to input the employees myself (and did). Even after contacting Pen there was nothing he could do to escalate the issue and we had to wait vs starting the year for 8 employees we were pulling from the other 2 on 1 payroll.

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HR/Accounting

Landscaper's SupplyRetail, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

isolved 8.2

Based on 13 answers

I don't have a decision in whether to renew the license or not, however if I did I would strongly recommend renewing the license, unless there were a system that would sync up with our payroll program, then I would lean more to the other program simply from a biased standpoint of it being easier for my position.

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Human Resource Clerk

Revenue Recovery CorporationFinancial Services, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

isolved 8.2

Based on 4 answers

I have found as the administrator it is very cumbersome for most individuals to use and it is not very intuitive. An individual that is not technologically advanced will have difficulty using as well as those that are lazy and just do not want to learn to do it. The manuals they give you are not helpful for the web-based program. I had to create my own with pictures for most individuals to understand the system.

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Verified User

Professional in Finance and Accounting

Market Research Company, 11-50 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

isolved 8.2

Based on 3 answers

Unless it is after 5pm, I am always able to connect with a representative for assistance

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HR Manager

Quick Supply CompanyMining & Metals, 51-200 employees

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Performance

No score

No answers yet

No answers on this topic

isolved 7.3

Based on 1 answer

Not too quickly. This could use some improvement maybe

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HR Manager

Quick Supply CompanyMining & Metals, 51-200 employees

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Support Rating

Heartland Payroll 9.7

Based on 3 answers

I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)

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Managing Director

Accord Production Services, IncEntertainment, 1-10 employees

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isolved 9.2

Based on 8 answers

Our agency used a 3rd party payroll vendor that was a partner of Infinisource iSolved so we didn't experience Infinisource iSolved support directly. However, our clients seemed to feel that the support was more than satisfactory. We never fielded complaints from them about their use of Infinisource iSolved or the service they received from it.

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Meghan Elise Guffee

President Employee Benefits

Full Service InsuranceInsurance, 11-50 employees

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In-Person Training

No answers on this topic

I did not have in-person training

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HR Manager

Quick Supply CompanyMining & Metals, 51-200 employees

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Online Training

No score

No answers yet

No answers on this topic

isolved 8.2

Based on 1 answer

The help videos are great

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HR Manager

Quick Supply CompanyMining & Metals, 51-200 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

isolved 8.2

Based on 10 answers

The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.

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Verified User

Professional in Finance and Accounting

Market Research Company, 11-50 employees

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Alternatives Considered

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.

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co-founder

360 LabsMedia Production, 1-10 employees

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We have not used other Time and Attendance software except a scheduling system called Scheduler (Custom developed for our business). I haven't had the need to research other solutions as I have always been comfortable with the product itself as well as the support that you receive from QQest. Help is literally a phone call away and maintenance contracts are well worth the purchase price, especially in the even of an upgrade.

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Verified User

Administrator in Information Technology

Retail Company, 51-200 employees

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Scalability

No score

No answers yet

No answers on this topic

isolved 8.2

Based on 2 answers

Works very well. No complaints.

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HR Manager

Quick Supply CompanyMining & Metals, 51-200 employees

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Return on Investment

I do not know

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Owner

The Folson GroupReal Estate, 1-10 employees

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The ability for employees to punch in and out from their phones eliminates paper time sheets and allows us to process payroll remotely, improving our time and process.
Employees have access to their paystubs, which reduces the number of requests for copies when they need them.

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Operations Director

Generations ChurchReligious Institutions, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Heartland Payroll Editions & Modules

—

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

isolved Editions & Modules

Edition

isolved	$4.00¹

Per Employee Per Month

Additional Pricing Details

—

Rating Summary

Heartland Payroll

isolved

Heartland Payroll

isolved

Heartland Payroll

isolved

Heartland Payroll

isolved

Heartland Payroll

isolved

Heartland Payroll

isolved

Heartland Payroll

isolved

Heartland Payroll

isolved

Heartland Payroll

isolved

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