HipChat (discontinued) vs. Trello

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HipChat (discontinued)
Score 9.7 out of 10
N/A
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
$0
per user
Trello
Score 8.4 out of 10
N/A
Trello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and administrative control.
$6
per month per user
Pricing
HipChat (discontinued)Trello
Editions & Modules
HipChat Basic
$0
per user
HipChat Plus
$2
per user
Standard
$6
per month per user
Premium
$12.50
per month per user
Enterprise
$17.50
per month per user
Free
Forever Free
Offerings
Pricing Offerings
HipChat (discontinued)Trello
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)A discount is offered for annual billing and for larger numbers of users.
More Pricing Information
Community Pulse
HipChat (discontinued)Trello
Considered Both Products
HipChat (discontinued)
Trello
Chose Trello
Evernote stores documents but donest help us manage workflows and delegate tasks like trello. Trello really helps us move agenda items along which we couldn't do in Evernote
Chose Trello
We've found that Trello is our preferred tool to use compared to the competitors. Asana would be second place. Trello has the easiest to use interface, is attractive, has a lot of intuitive features, and has been a reliable collaboration tool. Asana has a lot of similar …
Features
HipChat (discontinued)Trello
Project Management
Comparison of Project Management features of Product A and Product B
HipChat (discontinued)
7.3
106 Ratings
6% below category average
Trello
8.5
222 Ratings
9% above category average
Mobile Access7.397 Ratings9.1192 Ratings
Search7.2103 Ratings00 Ratings
Task Management00 Ratings9.5222 Ratings
Resource Management00 Ratings9.3185 Ratings
Gantt Charts00 Ratings7.173 Ratings
Scheduling00 Ratings9.1168 Ratings
Workflow Automation00 Ratings8.2142 Ratings
Team Collaboration00 Ratings9.0218 Ratings
Support for Agile Methodology00 Ratings8.9147 Ratings
Support for Waterfall Methodology00 Ratings7.6115 Ratings
Document Management00 Ratings8.2159 Ratings
Email integration00 Ratings7.7146 Ratings
Timesheet Tracking00 Ratings9.388 Ratings
Change request and Case Management00 Ratings8.8102 Ratings
Budget and Expense Management00 Ratings7.773 Ratings
Communication
Comparison of Communication features of Product A and Product B
HipChat (discontinued)
7.3
132 Ratings
9% below category average
Trello
-
Ratings
Chat7.7132 Ratings00 Ratings
Notifications7.7130 Ratings00 Ratings
Discussions6.5110 Ratings00 Ratings
Surveys7.834 Ratings00 Ratings
Internal knowledgebase7.043 Ratings00 Ratings
Integrates with GoToMeeting7.023 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
HipChat (discontinued)
6.3
95 Ratings
24% below category average
Trello
-
Ratings
Video files6.585 Ratings00 Ratings
Audio files6.873 Ratings00 Ratings
Access control6.660 Ratings00 Ratings
Advanced security features5.949 Ratings00 Ratings
Integrates with Google Drive6.027 Ratings00 Ratings
Device sync6.055 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
HipChat (discontinued)
-
Ratings
Trello
6.0
72 Ratings
25% below category average
Quotes/estimates00 Ratings6.149 Ratings
Invoicing00 Ratings5.042 Ratings
Project & financial reporting00 Ratings6.758 Ratings
Integration with accounting software00 Ratings6.144 Ratings
Best Alternatives
HipChat (discontinued)Trello
Small Businesses
Stackby
Stackby
Score 8.9 out of 10
Stackby
Stackby
Score 8.9 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
InEight
InEight
Score 8.4 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
InEight
InEight
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HipChat (discontinued)Trello
Likelihood to Recommend
6.8
(133 ratings)
9.4
(222 ratings)
Likelihood to Renew
9.8
(2 ratings)
10.0
(6 ratings)
Usability
7.2
(8 ratings)
9.4
(60 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
7.1
(7 ratings)
9.9
(81 ratings)
In-Person Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
8.4
(3 ratings)
8.0
(2 ratings)
Configurability
-
(0 ratings)
5.0
(1 ratings)
Ease of integration
7.6
(8 ratings)
-
(0 ratings)
Product Scalability
7.2
(10 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
HipChat (discontinued)Trello
Likelihood to Recommend
Atlassian
Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review
Atlassian
For teams or individuals with lots of individual tasks/details to track, Trello is perfect! It basically removes the need for a paper checklist. For those that need an overall project management tool that requires less tasks and more overarching goals, collaboration amongst various teams, and gantt charts I would suggest monday.com
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Pros
Atlassian
  • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
  • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
  • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
  • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
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Atlassian
  • Helps track employees "to do before hire", "to do after hired," and "to do when employee leaves"
  • Provides important information on each employee like personal information along with data collected during the time of hire and during employment time
  • Allows more than one person to be assigned to a task per employee and will remain open until everyone involved has completed their task
Read full review
Cons
Atlassian
  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
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Atlassian
  • I use colour coding a lot so I would like a wider range of colour options.
  • Also as a visual thinker I would like to be able to easily add images to cards.
  • I would like to be able to attach a wider range of file formats to cards.
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Likelihood to Renew
Atlassian
If they fix the bugs the last update gave that are causing hipchat to crash more often.
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Atlassian
I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
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Usability
Atlassian
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
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Atlassian
Trello is incredibly intuitive, both on desktop and mobile right away. It is also full of helpful features that make it even easier to use, and is flexible enough to suit almost any organizational need. Onboarding for the software is thorough, but concise, and the service is frequently updated with even more QOL improvements.
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Reliability and Availability
Atlassian
No answers on this topic
Atlassian
yes always support available when I need it!
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Performance
Atlassian
No answers on this topic
Atlassian
Never experienced issues with the above!
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Support Rating
Atlassian
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
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Atlassian
I haven't reached out to their support very often and their support is very limited anyway for the free users. They do have tons of great articles and videos in their Help Center and constantly send emails with updates and add-ons to the product. The fact that I've barely ever had to contact their support team means that they've developed a great product.
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In-Person Training
Atlassian
No answers on this topic
Atlassian
It was helpful and informative! It was back before the pandemic in 2019 so I'm not sure if they still do it but I really enjoyed the experience
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Implementation Rating
Atlassian
I don't have insights as I was not a part of the implementation. However, I love the end product
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Atlassian
For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
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Alternatives Considered
Atlassian
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
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Atlassian
Trello is more simple and not as "robust" as the other tools, but it's easier to use and manage and understand and ACTUALLY get stuff done with. It's simplicity is part of the beauty of using it. You don't need a million options that nobody uses, you just need to get stuff done.
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Scalability
Atlassian
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
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Atlassian
Feels like anyone across the org (no matter their location) can use the tool easily!
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Professional Services
Atlassian
No answers on this topic
Atlassian
Not sure if we use those
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Return on Investment
Atlassian
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
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Atlassian
  • Trello keeps me organized, focused, and on track. I could filter the Trello board to only see my issues and understand what I needed to work on and when.
  • Trello helped our team implement an agile structure. It's a very simple kanban method of viewing all of your team's tasks and statuses. You can completely customize the columns to your team's specific workflow and create tags relevant to your work.
  • Trello helps reduce unnecessary communications between teams. When I want to request translations, I simply create a card on the localization Trello board -- no need to directly message anyone on the team, and I can watch the status of the card change from "in progress" to "in review" to "translated," all without having to directly ask for updates.
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ScreenShots

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).