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HipChat (discontinued) vs. Webex Events (formerly Socio)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HipChat (discontinued)

    Score9.7 out of 10
    N/AHipchat was discontinued by Atlassian. Users are being migrated to Slack.N/A

    Webex Events (formerly Socio)

    Score8.9 out of 10
    N/AWebex Events (formerly Socio) gives event professionals event tech to power every stage of the event planning & execution process.N/A
    Pricing
    HipChat (discontinued)Webex Events (formerly Socio)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    HipChat (discontinued)Webex Events (formerly Socio)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    HipChat (discontinued)Webex Events (formerly Socio)
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    96%
    Would buy again
    71 Answers
    Delivers good value for the price
    No answers on this topic
    99%
    Delivers good value for the price
    68 Answers
    Happy with the feature set
    No answers on this topic
    99%
    Happy with the feature set
    73 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    97%
    Lived up to sales and marketing promises
    62 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    65 Answers
    Features
    HipChat (discontinued)Webex Events (formerly Socio)
    Project Management
    Comparison of Project Management features of HipChat (discontinued) and Webex Events (formerly Socio)
    Feature
    HipChat (discontinued)
    7.3
    106 Ratings
    6% below category average
    Webex Events (formerly Socio)
    -
    Ratings
    Mobile Access7.397 Ratings00 Ratings
    Search7.2103 Ratings00 Ratings
    Communication
    Comparison of Communication features of HipChat (discontinued) and Webex Events (formerly Socio)
    Feature
    HipChat (discontinued)
    7.3
    132 Ratings
    9% below category average
    Webex Events (formerly Socio)
    -
    Ratings
    Chat7.7132 Ratings00 Ratings
    Notifications7.7130 Ratings00 Ratings
    Discussions6.5110 Ratings00 Ratings
    Surveys7.834 Ratings00 Ratings
    Internal knowledgebase7.043 Ratings00 Ratings
    Integrates with GoToMeeting7.023 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of HipChat (discontinued) and Webex Events (formerly Socio)
    Feature
    HipChat (discontinued)
    6.3
    95 Ratings
    24% below category average
    Webex Events (formerly Socio)
    -
    Ratings
    Video files6.585 Ratings00 Ratings
    Audio files6.873 Ratings00 Ratings
    Access control6.660 Ratings00 Ratings
    Advanced security features5.949 Ratings00 Ratings
    Integrates with Google Drive6.027 Ratings00 Ratings
    Device sync6.055 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of HipChat (discontinued) and Webex Events (formerly Socio)
    Feature
    HipChat (discontinued)
    -
    Ratings
    Webex Events (formerly Socio)
    8.7
    20 Ratings
    1% above category average
    Responsive Design for Web Access00 Ratings8.720 Ratings
    Mobile Application00 Ratings8.720 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings8.720 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of HipChat (discontinued) and Webex Events (formerly Socio)
    Feature
    HipChat (discontinued)
    -
    Ratings
    Webex Events (formerly Socio)
    9.6
    17 Ratings
    14% above category average
    Calendar integration00 Ratings10.01 Ratings
    Meeting initiation00 Ratings10.01 Ratings
    Integrates with social media00 Ratings10.01 Ratings
    Record meetings / events00 Ratings9.516 Ratings
    Slideshows00 Ratings9.01 Ratings
    Event registration00 Ratings9.215 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of HipChat (discontinued) and Webex Events (formerly Socio)
    Feature
    HipChat (discontinued)
    -
    Ratings
    Webex Events (formerly Socio)
    9.3
    16 Ratings
    11% above category average
    Live chat00 Ratings9.316 Ratings
    Audience polling00 Ratings9.415 Ratings
    Q&A00 Ratings9.216 Ratings
    Online Events Security
    Comparison of Online Events Security features of HipChat (discontinued) and Webex Events (formerly Socio)
    Feature
    HipChat (discontinued)
    -
    Ratings
    Webex Events (formerly Socio)
    9.4
    15 Ratings
    9% above category average
    User authentication00 Ratings9.515 Ratings
    Participant roles & permissions00 Ratings9.115 Ratings
    Confidential attendee list00 Ratings9.615 Ratings
    Online Events Marketing
    Comparison of Online Events Marketing features of HipChat (discontinued) and Webex Events (formerly Socio)
    Feature
    HipChat (discontinued)
    -
    Ratings
    Webex Events (formerly Socio)
    8.7
    17 Ratings
    3% above category average
    Branding options00 Ratings8.715 Ratings
    Attendee list export00 Ratings8.817 Ratings
    Virtual Event
    Comparison of Virtual Event features of HipChat (discontinued) and Webex Events (formerly Socio)
    Feature
    HipChat (discontinued)
    -
    Ratings
    Webex Events (formerly Socio)
    9.3
    22 Ratings
    15% above category average
    Registration, RSVP, and ticketing00 Ratings9.018 Ratings
    Email marketing00 Ratings10.01 Ratings
    Livestreaming00 Ratings8.919 Ratings
    Audience engagement00 Ratings9.122 Ratings
    Event recording00 Ratings9.419 Ratings
    Virtual booths00 Ratings9.318 Ratings
    Networking00 Ratings9.319 Ratings
    Event analytics00 Ratings9.620 Ratings
    Best Alternatives
    HipChat (discontinued)Webex Events (formerly Socio)
    Small Businesses
    Flock
    Score9.5 out of 10
    Whova
    Score9.6 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Splash
    Score7.7 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Whova
    Score9.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HipChat (discontinued)Webex Events (formerly Socio)
    Likelihood to Recommend
    6.8
    (133 ratings)
    8.8
    (74 ratings)
    Likelihood to Renew
    9.8
    (2 ratings)
    9.1
    (2 ratings)
    Usability
    7.2
    (8 ratings)
    6.4
    (1 ratings)
    Support Rating
    7.1
    (7 ratings)
    6.4
    (2 ratings)
    Implementation Rating
    8.4
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    7.6
    (8 ratings)
    -
    (0 ratings)
    Product Scalability
    7.2
    (10 ratings)
    -
    (0 ratings)
    User Testimonials
    HipChat (discontinued)Webex Events (formerly Socio)
    Likelihood to Recommend
    Discontinued Products
    Well suited for
    Cross-teams communication.
    Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
    Not suited for:
    Lacks apps integration like Slack.
    Lacks quality with video calls.
    Slow file transfer for large files.
    Frequent downtime due to app instability.
    Incentivized
    Read full review
    Cisco
    WebEx Events is a great tool for hosting both an event website and an onsite event app. If you are looking to integrate an on onsite and online event, they have this capability, as well. The staff is always very helpful and I am able to get answers to my questions in a timely manner
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
    • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
    • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
    • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
    Incentivized
    Read full review
    Cisco
    • It has quite a few optional and customizable features that can be utilized.
    • It's easy to integrate your existing tools like Zoom, YouTube, Vimeo, and streaming services.
    • It's flexible in the way that you upload content in that you can enter things one at a time on the website, or use a spreadsheet to upload a larger amount of content.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
    • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
    • Video and audio calls are pretty useless, they're slow and not always work.
    • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
    Incentivized
    Read full review
    Cisco
    • Sometimes I feel like it uses too many resources and makes my computer go slower
    • Chats of the webinar dissappear by default, but sometimes important info is shared and could be nice to have the option to save it
    • The quality of the video gets chosen by webex by default, sometimes maybe it would be nice to get the option to fix manually what's the minimum quality you want. Just to not talk with pixels
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Incentivized
    Read full review
    Cisco
    Of course something could happen to our orgs ability to put on a conference or Socio could fundamentally change their product or their customer service - but barring any magor shift there is nothing that is even close to competing for our attention here.
    Incentivized
    Read full review
    Usability
    Discontinued Products
    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Incentivized
    Read full review
    Cisco
    Some Android users could not get the app to work, so they had to use the web-based version of our conference guide. Most functionality was still there, but they could not pull up the QR code, which impeded the registration process. The presence of the log in with Apple ID button caused issues because most work emails were not attached to Apple ID, which caused access issues.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Incentivized
    Read full review
    Cisco
    Socio (now WebexEvents) is one of two products I use that gets customer service right. Not only can you get an answer from an actual person quickly during business hours - but if you are asking after hours, you know the response will be waiting for you in the morning. Not only are they fast, but they are also smart about their products and customers. There is very little back and forth trying to explain the problem I am having, or the new way I am trying to use their product, that may even be novel for them.
    Incentivized
    Read full review
    Implementation Rating
    Discontinued Products
    I don't have insights as I was not a part of the implementation. However, I love the end product
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Incentivized
    Read full review
    Cisco
    We have used multiple virtual event platforms in the past, as well as trialed several. We ultimately decided on Webex due to the aesthetics of the website, the incredibly easy build-out process, the 24/5 support, the user-friendly front-end interface, the multiple ways to monetize sponsorships, and ultimately... the price. The value for what you get is incredible compared to other platforms.
    Read full review
    Scalability
    Discontinued Products
    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Return on Investment
    Discontinued Products
    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Incentivized
    Read full review
    Cisco
    • By Webex Events (formerly Socio) supporting virtual events, a lot of resources are saved and chances of physical interruptions eliminated.
    • The virtual events supported by Webex Events (formerly Socio) accommodates a multitude or huge audience, which makes the company known globally.
    • The live streaming of the conducted event ensure a wide coverage and minimal resources are required.
    Incentivized
    Read full review
    ScreenShots

    HipChat (discontinued) Screenshots

    Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).

    Webex Events (formerly Socio) Screenshots

    Screenshot of the Webex Events (formerly Socio) Video Room: Attendees can chat, join topically based discussion rooms, set-up 1:1 video meetings, and connect from anywhere.Screenshot of the Webex Events (formerly Socio) Data Dashboard: From high-level attendee engagement analytics to drill down sponsor ROI metrics, Socio’s Data Dashboard offers insights to see what’s working (and what’s not) in real-time.Screenshot of the Webex Events (formerly Socio)  Lead Retrieval feature: So sponsors and exhibitors can capture leads with enriched data by scanning attendees’ QR codes and exporting them straight to their CRMs.