Ditch the Paper Conference Guide...There's an App for That!
Updated March 05, 2024

Ditch the Paper Conference Guide...There's an App for That!

Nick Orlowski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Events (formerly Socio)

This was our first in-person conference since the pandemic and we wanted to provide a great experience for attendees. In the past, we relied on paper agendas and posters to help navigate folks to sessions. However, this resulted in multiple-page documents that took forever to create and then could not be edited once the schedule was finalized, not to mention the hours spent formatting, printing, hauling, and sorting. Therefore, we wanted to provide our attendees with an app to hold all of their conference information. Webex Events was a game changer because no conference goes as planned - speakers cancel, sessions get rescheduled, and rooms are switched. This was hassle free because we could update in real-time in the app and push notifications to our users.

Pros

  • Push real-time notifications to conference attendees.
  • Customizable agendas that are easy to create and revise.
  • Provide space to advertise sessions and promote vendors.
  • The dedicated support team was just a video call away or even faster with live chat.
  • Upgraded check-in systems allows for QR code, improving registration process

Cons

  • Customizable fields to get everyone registered from the app
  • Allow multiple emails on registrants accounts
  • Ensure Android works as seamlessly as iOS
  • Our conference attendees went out of their way to tell us how much they loved the app.
  • Communicating with our conference attendees has never been easier.
  • We had our biggest conference yet and the presence of the app makes me confident we'll grow more next year.
  • Previous year's event is saved, allowing for a useful template
Webex Events stood out because of the feature allowing for easy sign-on with Google accounts. Our schools use Google accounts for staff email, so this made registration and app access fairly easy. We received very few messages requesting assistance with registration or app access - the experience for the end-user seemed easy and proved to be so.

Do you think Webex Events (formerly Socio) delivers good value for the price?

Yes

Are you happy with Webex Events (formerly Socio)'s feature set?

Yes

Did Webex Events (formerly Socio) live up to sales and marketing promises?

Yes

Did implementation of Webex Events (formerly Socio) go as expected?

Yes

Would you buy Webex Events (formerly Socio) again?

Yes

I would not host a multiple-day, in-person conference without the support of an app like Webex Events. The app kept lines and the check-in/information table to a minimum because everyone had the most up-to-date information on their personal devices. They also strategically set up meetings with you in the run-up to the conference to ensure you are on schedule. The team supporting you is wonderful and does a great job of building your confidence in using the product.

Webex Events (formerly Socio) Feature Ratings

Not Rated
Registration, RSVP, and ticketing
Not Rated
Livestreaming
Not Rated
Audience engagement
Not Rated
Event recording
Not Rated
Virtual booths
Not Rated
Networking
Not Rated
Event analytics
Not Rated
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
Not Rated
Branding options
Not Rated
Attendee list export
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated
Not Rated
Record meetings / events
Not Rated
Event registration
Not Rated
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated

Using Webex Events (formerly Socio)

600 - Staff members engaging with the content from our annual conference. The content is available all year, which is helpful to post and retain presentation materials from sessions. There are also a half dozen of us who have back end access to design the conference experience. The participant data is helpful to have on hand throughout the year.
6 - Basic understanding of editing an online space. The Webex help center has plenty of videos and articles to support your understanding. The customer success representative is also extremely knowledgable and able to point you in the right direction. Trial and error is a low-risk approach to problem solving. Changes can be made in the app in real-time and immediately adjusted. Further, there is the option to keep changes private to select groups, so the app can be previewed by the design team before going public.
  • Organizing the content for our annual conference
  • Engaging staff before the conference begins
  • Providing real-time information during the conference
  • Seamless registration and check-in process
  • Ongoing access to conference content
  • Previous conferences provide a template when designing the next
  • Smaller conferences
  • Yearlong programming
We already renewed and plan to use it for our conference in fall 2024.

Comments

More Reviews of Webex Events (formerly Socio)

  1. Home
  2. Event Management Software
  3. Webex Events (formerly Socio) Reviews
  4. User Review of Webex Events (formerly Socio)