Item: Webex Events (formerly Socio)
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We connect people at headquarters in different cities all over the world using this tool that allows us to call, schedule videocalls and also chat with each other in an easy way. It allows us to add our phone number too, so you can call people that is not currently using their computer if an emergency arises.

Pros and Cons

Notification option that is not intrusive but clearly visible
Videocall quality is always great
Easy reprogramming of events from calendar

Sometimes I feel like it uses too many resources and makes my computer go slower
Chats of the webinar dissappear by default, but sometimes important info is shared and could be nice to have the option to save it
The quality of the video gets chosen by webex by default, sometimes maybe it would be nice to get the option to fix manually what's the minimum quality you want. Just to not talk with pixels

Return on Investment

Due to the exceedingly good quality offered by webex we are able to use this tool with external clients. These clients have confirmed contracts for a long time due to their satisfaction with us.
The participation analysis has allowed us to refine our strategy and improve our weak points.
The recording option has allowed us to create tutorials and other deliverables that have created tangible value for our department and organization

Alternatives Considered

Microsoft Teams and Google Meet

Webex events has proved to be more stable and more accessible while allowing us to keep all the security layers in place. The fact that a person connecting to our trainings from the other side of the globe doesn't need to get his work computer prepared to assist, just his work phone, is an amazing advantage as you don't require the assistant to be in the office in the moment of the webinar. And that is key when you are involving people from different timezones.

Key Insights

Do you think Webex Events (formerly Socio) delivers good value for the price?

Not sure

Are you happy with Webex Events (formerly Socio)'s feature set?

Yes

Did Webex Events (formerly Socio) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Events (formerly Socio) go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Events (formerly Socio) again?

Yes

Other Software Used

Microsoft Teams, Google Meet, Skype for Business, now part of Microsoft Teams

Likelihood to Recommend

I think it would work for:

Workshops with many people.
Quarterly's meetings with people all around the world.
If you want to create a digital training with lots of participants...

I feel like it's not as needed in videocalls that can be fixed with webex teams because of the number of participants or at events that need a more personal approach where you need everyone constantly interacting.

Great asset for our company

Overall Satisfaction with Webex Events