HotSchedules vs. UKG Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HotSchedules
Score 8.0 out of 10
N/A
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests,…
$2
per month per employee
UKG Pro
Score 7.7 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
HotSchedulesUKG Pro
Editions & Modules
Essentials
$2
per month per employee
Plus
$4
per month per employee
Quote-Based
Quote-based pricing
No answers on this topic
Offerings
Pricing Offerings
HotSchedulesUKG Pro
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
HotSchedulesUKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
HotSchedules
-
Ratings
UKG Pro
8.4
820 Ratings
7% above category average
Employee demographic data00 Ratings8.7746 Ratings
Employment history00 Ratings8.7777 Ratings
Job profiles and administration00 Ratings8.2748 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.5735 Ratings
Organizational charting00 Ratings7.9658 Ratings
Organization and location management00 Ratings8.6670 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings8.4530 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
HotSchedules
-
Ratings
UKG Pro
8.7
761 Ratings
8% above category average
Pay calculation00 Ratings9.1723 Ratings
Support for external payroll vendors00 Ratings8.9347 Ratings
Off-cycle/On-Demand payment00 Ratings9.0245 Ratings
Benefit plan administration00 Ratings8.2656 Ratings
Direct deposit files00 Ratings9.3715 Ratings
Salary revision and increment management00 Ratings8.7585 Ratings
Reimbursement management00 Ratings8.057 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
HotSchedules
-
Ratings
UKG Pro
8.2
577 Ratings
2% above category average
Approval workflow00 Ratings8.6517 Ratings
Balance details00 Ratings8.1540 Ratings
Annual carry-forward and encashment00 Ratings7.8443 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
HotSchedules
-
Ratings
UKG Pro
8.7
813 Ratings
7% above category average
View and generate pay and benefit information00 Ratings8.9784 Ratings
Update personal information00 Ratings8.9790 Ratings
View company policy documentation00 Ratings8.7576 Ratings
Employee recognition00 Ratings8.1296 Ratings
View job history00 Ratings8.8774 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
HotSchedules
-
Ratings
UKG Pro
8.8
196 Ratings
10% above category average
Tracking of all physical assets00 Ratings8.8196 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
HotSchedules
-
Ratings
UKG Pro
8.0
751 Ratings
6% above category average
Report builder00 Ratings8.0730 Ratings
Pre-built reports00 Ratings8.0741 Ratings
Ability to combine HR data with external data00 Ratings7.9509 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
HotSchedules
-
Ratings
UKG Pro
8.7
571 Ratings
9% above category average
New hire portal00 Ratings8.5568 Ratings
Manager tracking tools00 Ratings8.9454 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
HotSchedules
-
Ratings
UKG Pro
8.1
387 Ratings
2% above category average
Corporate goal setting00 Ratings8.4300 Ratings
Individual goal setting00 Ratings7.9368 Ratings
Line-of sight-visibility00 Ratings8.2259 Ratings
Performance tracking00 Ratings7.9342 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
HotSchedules
-
Ratings
UKG Pro
8.3
476 Ratings
5% above category average
Performance plans00 Ratings8.1424 Ratings
Performance improvement plans00 Ratings8.1334 Ratings
Review status tracking00 Ratings8.5445 Ratings
Review reminders00 Ratings8.0408 Ratings
Multiple review frequency00 Ratings8.7343 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
HotSchedules
-
Ratings
UKG Pro
9.0
193 Ratings
14% above category average
Create succession plans/pools00 Ratings9.1159 Ratings
Candidate ranking00 Ratings9.1169 Ratings
Candidate search00 Ratings8.8168 Ratings
Candidate development00 Ratings9.1157 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
HotSchedules
-
Ratings
UKG Pro
8.3
470 Ratings
7% above category average
Job Requisition Management00 Ratings8.4446 Ratings
Company Website Posting00 Ratings8.9434 Ratings
Publish to Social Media00 Ratings8.4344 Ratings
Job Search Site Posting00 Ratings8.7402 Ratings
Duplicate Candidate Prevention00 Ratings7.2334 Ratings
Applicant Tracking00 Ratings8.3433 Ratings
Notifications and Alerts00 Ratings8.5401 Ratings
Best Alternatives
HotSchedulesUKG Pro
Small Businesses
7shifts
7shifts
Score 9.5 out of 10
Dayforce Powerpay
Dayforce Powerpay
Score 9.3 out of 10
Medium-sized Companies
Jolt
Jolt
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.7 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HotSchedulesUKG Pro
Likelihood to Recommend
1.0
(167 ratings)
8.3
(947 ratings)
Likelihood to Renew
9.1
(2 ratings)
8.3
(196 ratings)
Usability
8.9
(12 ratings)
9.0
(189 ratings)
Availability
-
(0 ratings)
10.0
(75 ratings)
Performance
-
(0 ratings)
10.0
(332 ratings)
Support Rating
8.9
(4 ratings)
5.6
(495 ratings)
In-Person Training
-
(0 ratings)
9.8
(87 ratings)
Online Training
-
(0 ratings)
9.5
(204 ratings)
Implementation Rating
-
(0 ratings)
9.9
(86 ratings)
Configurability
-
(0 ratings)
9.9
(76 ratings)
Ease of integration
-
(0 ratings)
10.0
(66 ratings)
Product Scalability
-
(0 ratings)
9.9
(94 ratings)
Vendor post-sale
-
(0 ratings)
9.6
(56 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(49 ratings)
User Testimonials
HotSchedulesUKG Pro
Likelihood to Recommend
HotSchedules and Fourth
For small to medium-sized companies HotSchedules works great when business is very static. If you are simply using HotSchedules for a schedule writing tool, it is phenomenal. However, it does miss the mark as a labor control software. Needs more controls to keep managers aware of spending versus historical sales data.
Read full review
UKG
As a hospital with 1300 employees, we find that UKG is fully scalable and addresses all our needs with one product. UKG offers the Ready solution, which is aimed at smaller organizations. There are several different benefit solutions. Because of the other offerings, UKG products would work well for large, global organizations and smaller businesses that need automation and technology for payroll and timekeeping.
Read full review
Pros
HotSchedules and Fourth
  • Communication is so simple on HotSchedules. Whether it is communicating a new schedule release, or a quick note about tonight's shift we as managers are able to easily communicate and know that it will reach our team through text notifications, or email notifications.
  • The Meal Break planning tool is very useful in being able to help our floor leaders clearly understand and plan for what breaks are needed throughout the shift. This allows them to come up with a strategic game plan quickly and spend more time with our guests.
  • Shift Swaps and Releases are so seamless. This is our favorite tool as it makes helping our team cover shifts extremely easy and painless. On the flip side it also makes staff who want more hours be able to find what is available in real time.
Read full review
UKG
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Read full review
Cons
HotSchedules and Fourth
  • Clocking In and out can be a little slow. It takes longer to clock in then our previous method. Before we just had a card you swiped and it would clock you in. Took 2 seconds. Now with the Hotschdules method we use it take 30 seconds or so. Not a huge issue but it can add up if you have one computer and a line of employees waiting to clock in.
  • Time Cards. It does not allow you to view someones current time until the "punch" has ended. If the manager would like to check what time the employee clocked in/out from lunch they have to wait until the employee has clocked out for the day before the record is generated. As a shift lead you may send and employee to lunch but forget to note what time you sent them. Awhile passes and you feel like they should be back by now, so you want to go in and see what time they left for lunch but it does not show you that punch record because the employee is still "clocked in" they are just on their "Meal Break"
  • The ability to customize the restrictions for Clocking in and out. You can set it up so that employees can only clock in from a specific location, however if you have a manager who is allowed to work from home they would not be able to clock in without being at the same location as set in the software. It would be nice to see it able to be customized per user.
Read full review
UKG
  • Onboarding and recruiting need an environment that is more stable and dependable.
  • Core Benefits could be enhanced to allow OE and LE events via the mobile app.
  • Service and support need to be increased; days and weeks now, when we first went live, it was minutes and hours.
  • Adapting all version of time management into one or two versions, at no cost to the customer would allow the resources from UTA, UTM and WFM Classic to be directed to future enhancements and would allow support services to be increased for the 2 remaining platforms.
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Likelihood to Renew
HotSchedules and Fourth
Ease of use, efficiently creating and posting staff schedules.
Read full review
UKG
We have been a customer since 2015, we have gone to market and find that UKG Pro product is both user friendly for administrators as well as the employee. The qualify of support and service of UKG team is valued and we trust the product.
Read full review
Usability
HotSchedules and Fourth
6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
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UKG
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
Read full review
Reliability and Availability
HotSchedules and Fourth
No answers on this topic
UKG
For the most part UltiPro has been reliable, but it could definitely be better. There have been several notable server issues where we were unable to access the product or unable to utilize some of the features. Customer support is usually quick to respond to questions about these issues, but they do not proactively reach out to customers whose environments have been effected by outages
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Performance
HotSchedules and Fourth
No answers on this topic
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
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Support Rating
HotSchedules and Fourth
On rare occasions a phone call has been required to find the solution to a problem, the HotSchedules response staff have been helpful, courteous, and genuinely seem to care for their clients and take pride in what they do. The consistent development and fine tuning of the platform, interface, and mobile environment shows that this is not a program full of people who rest on their laurels.
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UKG
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
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In-Person Training
HotSchedules and Fourth
No answers on this topic
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
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Online Training
HotSchedules and Fourth
No answers on this topic
UKG
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
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Implementation Rating
HotSchedules and Fourth
No answers on this topic
UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
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Alternatives Considered
HotSchedules and Fourth
I have not used any other Scheduling software for employees. As a campground manager in the summer season, we are using campground master for reservations. it is very similar in process to employee scheduling. the ability to the user of that program to set up their own parameters for time and reservations is something that would benefit the employee scheduling software.
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UKG
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
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Scalability
HotSchedules and Fourth
No answers on this topic
UKG
Read full review
Return on Investment
HotSchedules and Fourth
  • Saving time on scheduling means our managers can focus more on guest experience, managing the floor and other areas that contribute to the success of our business.
Read full review
UKG
  • Personally as a veteran user of UKG Pro, in past employers I have seen many amazing increases in employee engagement and ROI.
  • With QuVa, we are still very new to the UKG Pro platform and are just now beginning to get out of the implementation phase where we can start measuring the change. I will be looking for changes in Overtime spending to reduce as a result of more informative and actionable dashboards for managers to monitor overtime and timeclock abuses in real time. I am also expecting employees to engage more with new features being pushed out to the mobile app.
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ScreenShots

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice