What users are saying about
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Top Rated
2030 Ratings
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Top Rated
2540 Ratings

HubSpot CRM

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Top Rated
2030 Ratings
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Score 8.4 out of 100

monday.com

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Top Rated
2540 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Sales Force Automation

    8.1

    HubSpot CRM

    81%

    monday.com

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    8.9
    89%
    644 Ratings
    N/A
    0 Ratings

    Workflow management

    8.3
    83%
    623 Ratings
    N/A
    0 Ratings

    Territory management

    7.3
    73%
    184 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.3
    83%
    595 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.5
    85%
    632 Ratings
    N/A
    0 Ratings

    Contract management

    7.9
    79%
    185 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.0
    80%
    397 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.7
    87%
    608 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.4
    74%
    186 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    7.6

    HubSpot CRM

    76%

    monday.com

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Case management

    7.8
    78%
    390 Ratings
    N/A
    0 Ratings

    Call center management

    7.4
    74%
    339 Ratings
    N/A
    0 Ratings

    Help desk management

    7.5
    75%
    361 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.7

    HubSpot CRM

    87%

    monday.com

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    8.6
    86%
    550 Ratings
    N/A
    0 Ratings

    Email marketing

    8.8
    88%
    546 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.9

    HubSpot CRM

    79%

    monday.com

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Task management

    8.3
    83%
    569 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    7.3
    73%
    267 Ratings
    N/A
    0 Ratings

    Reporting

    8.2
    82%
    532 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.1

    HubSpot CRM

    81%

    monday.com

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    449 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.3
    83%
    553 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.2
    82%
    542 Ratings
    N/A
    0 Ratings

    Customization

    7.8

    HubSpot CRM

    78%

    monday.com

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    8.4
    84%
    568 Ratings
    N/A
    0 Ratings

    Custom objects

    8.3
    83%
    476 Ratings
    N/A
    0 Ratings

    Scripting environment

    6.3
    63%
    133 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    369 Ratings
    N/A
    0 Ratings

    Security

    8.6

    HubSpot CRM

    86%

    monday.com

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    8.7
    87%
    469 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.5
    85%
    514 Ratings
    N/A
    0 Ratings

    Social CRM

    7.9

    HubSpot CRM

    79%

    monday.com

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Social data

    7.9
    79%
    376 Ratings
    N/A
    0 Ratings

    Social engagement

    7.9
    79%
    372 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    HubSpot CRM

    81%

    monday.com

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    8.5
    85%
    411 Ratings
    N/A
    0 Ratings

    Compensation management

    7.7
    77%
    245 Ratings
    N/A
    0 Ratings

    Platform

    7.2

    HubSpot CRM

    72%

    monday.com

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    7.2
    72%
    479 Ratings
    N/A
    0 Ratings

    Project Management

    HubSpot CRM

    Feature Set Not Supported
    N/A
    8.1

    monday.com

    81%
    monday.com ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.2
    92%
    1210 Ratings

    Resource Management

    N/A
    0 Ratings
    8.2
    82%
    1048 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.2
    82%
    685 Ratings

    Scheduling

    N/A
    0 Ratings
    8.4
    84%
    1024 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.1
    81%
    1038 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.0
    90%
    1195 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    8.2
    82%
    639 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Document Management

    N/A
    0 Ratings
    7.1
    71%
    969 Ratings

    Email integration

    N/A
    0 Ratings
    7.8
    78%
    859 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.1
    81%
    959 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.4
    84%
    573 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.5
    85%
    612 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.6
    76%
    526 Ratings

    Professional Services Automation

    HubSpot CRM

    Feature Set Not Supported
    N/A
    7.5

    monday.com

    75%
    monday.com ranks higher in 3/3 features

    Quotes/estimates

    N/A
    0 Ratings
    7.1
    71%
    353 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.0
    80%
    447 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    7.2
    72%
    237 Ratings

    Attribute Ratings

    • HubSpot CRM is rated higher in 3 areas: Likelihood to Renew, Usability, Implementation Rating
    • monday.com is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.6

    HubSpot CRM

    86%
    679 Ratings
    8.8

    monday.com

    88%
    1218 Ratings

    Likelihood to Renew

    9.3

    HubSpot CRM

    93%
    7 Ratings
    8.6

    monday.com

    86%
    11 Ratings

    Usability

    8.8

    HubSpot CRM

    88%
    581 Ratings
    8.7

    monday.com

    87%
    1151 Ratings

    Availability

    HubSpot CRM

    N/A
    0 Ratings
    9.0

    monday.com

    90%
    4 Ratings

    Performance

    HubSpot CRM

    N/A
    0 Ratings
    8.4

    monday.com

    84%
    4 Ratings

    Support Rating

    8.2

    HubSpot CRM

    82%
    19 Ratings
    8.3

    monday.com

    83%
    1100 Ratings

    Online Training

    HubSpot CRM

    N/A
    0 Ratings
    7.7

    monday.com

    77%
    3 Ratings

    Implementation Rating

    9.1

    HubSpot CRM

    91%
    10 Ratings
    7.3

    monday.com

    73%
    6 Ratings

    Product Scalability

    HubSpot CRM

    N/A
    0 Ratings
    8.5

    monday.com

    85%
    4 Ratings

    Likelihood to Recommend

    HubSpot CRM

    Hubspot is an investment for any company- but depending on which package, bundle, or a la carte options you upgrade to, you can adjust purchases to best fit your business. Having Marketing Pro and Starter levels of Sales and Operations has given us the opportunity to seamlessly generate data to make informed decisions on how to improve business practices. Marketing is able to report and present useful statics on campaigns, social media posts, as well as forms utilized across the company. I highly recommend at least giving HubSpot a trial run to see if it can better your business practices.
    Chelsey Oliver | TrustRadius Reviewer

    monday.com

    monday.com is suitable for everyone who works. Period. Whatever you do, however you do it, if you're having trouble keeping yourself organized and you're dropping the ball now and then, monday.com will solve your problems. And with all the automations, it doesn't cost you MORE time to use it like many other project management apps. In fact, it will free up some time.
    Margaret Pickard | TrustRadius Reviewer

    Pros

    HubSpot CRM

    • Allows a business to track the journey of a new lead, from beginning to activation
    • Users within the business can easily track progress of mutual clients or leads
    • The HubSpot CRM also comes with Hubspot Support, whereby if a user is unsure of how to use a tool, they can seek support to ensure they can optimize their use of the tool(s).
    Dan Jamison | TrustRadius Reviewer

    monday.com

    • It informs team members and colleagues tagged in a task of any changes.
    • Creating boards with this software is a breeze because of the flexibility it provides for customizing them to your preferences.
    • Streamlines the management of tasks, responsibilities, objectives, and priorities across the organization.
    Audrey Hallem | TrustRadius Reviewer

    Cons

    HubSpot CRM

    • There should be more control over who can change "Contact Owner" and "Original Contact Owner" (right now anyone has permission/access to make these changes).
    • HubSpot should allow more than one contact to have the same email address (for purposes of adding a 2nd contact to a company with a general email address).
    • There should be some additional categories with logging a call (ex. "Call Outcome" - line is busy, disconnected, out of service, etc.).
    Mindy Kleinman | TrustRadius Reviewer

    monday.com

    • Some integrations with external systems, such as store inventory control, can be more straightforward
    • Integrations with more customizable and two-way Facebook Ads or Google Ads for direct management by Monday
    • Automations of creating new tasks when some action or job is completed are sometimes confusing
    Samuel Tonin | TrustRadius Reviewer

    Pricing Details

    HubSpot CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 Per Month [Unlimited Users]

    HubSpot CRM Editions & Modules

    Edition
    Free Forever$01
    CRM Bundle$502
    1. Per Month [Unlimited Users]
    2. per month
    Additional Pricing Details

    monday.com

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 Contact us

    monday.com Editions & Modules

    Edition
    Basic$81
    Standard$101
    Pro$161
    Enterprise$02
    1. per user
    2. Contact us
    Additional Pricing Details
    Yearly plan: Save 18% Monthly plan also available

    Likelihood to Renew

    HubSpot CRM

    HubSpot CRM 9.3
    Based on 7 answers
    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Greg Linnemanstons | TrustRadius Reviewer

    monday.com

    monday.com 8.6
    Based on 11 answers
    It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
    Joseph Madere | TrustRadius Reviewer

    Usability

    HubSpot CRM

    HubSpot CRM 8.8
    Based on 581 answers
    I came from Salesforce which was so big that it became "white noise" in my day to day interactions. I often ignored a lot of workflows as their process became unnecessary in my day to work. HubSpot is great because everything is well laid out and defined. There's no "white noise within the HubSpot platform. I have my specific area of focus and I live there.
    Brad Pendleton | TrustRadius Reviewer

    monday.com

    monday.com 8.7
    Based on 1151 answers
    Due to the number of templates, it can be quite overwhelming and takes time to learn how to utilise all the features. I know there are still features I have yet to learn how to use or how best to use. It can make initial adoption harder too as colleagues don't know where to start or only use the most basic features as there is too much choice. It is quite easy to use once you've got used to the layout but more guidance and tutorials of different types (video, online training, webinars, step-by-step guides, practice boards/tests, etc.) would be very helpful. Tutorials also need to be easy to find.
    Alaina Harrison | TrustRadius Reviewer

    Support Rating

    HubSpot CRM

    HubSpot CRM 8.2
    Based on 19 answers
    I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
    Sereena Schneider (LION) | TrustRadius Reviewer

    monday.com

    monday.com 8.3
    Based on 1100 answers
    I honestly have never used the customer support system, so I cannot honestly comment on this feature. Also, the ability to find Customer Support is not intuitive in this system as well. In the future, I will explore this option as my workload and schedule permit. Again, solutions are found, but it takes a bit of effort.
    Sean Moore | TrustRadius Reviewer

    Online Training

    HubSpot CRM

    No score
    No answers yet
    No answers on this topic

    monday.com

    monday.com 7.7
    Based on 3 answers
    To have someone walk you thru the features and capabilities of Monday.com is priceless.Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful.The staff that have provided this training are fun, creative and very patient.
    Laurie Sallis | TrustRadius Reviewer

    Implementation Rating

    HubSpot CRM

    HubSpot CRM 9.1
    Based on 10 answers
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Greg Linnemanstons | TrustRadius Reviewer

    monday.com

    monday.com 7.3
    Based on 6 answers
    We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
    Joseph Madere | TrustRadius Reviewer

    Alternatives Considered

    HubSpot CRM

    It's simply much better than them. It updates all the time and it integrates with pretty much anything else that you might need in the web to run your business effectively. It has so many features stacked together in one app, from emails to texts to calls to data to everything!
    Christos Socratous | TrustRadius Reviewer

    monday.com

    We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
    Brian Goldrick | TrustRadius Reviewer

    Return on Investment

    HubSpot CRM

    • ROI may take time to achieve if your business is small.
    • Helps organize the deals in the best way, one cannot miss on follow ups.
    • Lot of effort is saved on planning communication related to deals.
    • All data is organized well.
    Nandkumar Bhujbal | TrustRadius Reviewer

    monday.com

    • It streamlined our briefings by allowing us to share boards with our clients.
    • It decreased our need for some meetings that can now be administered on the website, saving us a lot of time.
    • It decreased stress within the company by letting the managers see the designers' pipeline at all times, allowing them to not overburden anyone.
    Rodrigo Bruhns | TrustRadius Reviewer

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