HubSpot CRM vs monday.com

What users are saying about

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Score 8.4 out of 10

Based on 2030 reviews and ratings

Score 8.6 out of 10

Based on 2540 reviews and ratings

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Feature Set Ratings

Sales Force Automation

8.1

HubSpot CRM

81%

monday.com

Feature Set Not Supported

N/A

HubSpot CRM ranks higher in 9/9 features

Customer data management / contact management

8.9

89%

644 Ratings

N/A

0 Ratings

Workflow management

8.3

83%

623 Ratings

N/A

0 Ratings

Territory management

7.3

73%

184 Ratings

N/A

0 Ratings

Opportunity management

8.3

83%

595 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.5

85%

632 Ratings

N/A

0 Ratings

Contract management

7.9

79%

185 Ratings

N/A

0 Ratings

Quote & order management

8.0

80%

397 Ratings

N/A

0 Ratings

Interaction tracking

8.7

87%

608 Ratings

N/A

0 Ratings

Channel / partner relationship management

7.4

74%

186 Ratings

N/A

0 Ratings

Customer Service & Support

7.6

HubSpot CRM

76%

monday.com

Feature Set Not Supported

N/A

HubSpot CRM ranks higher in 3/3 features

Case management

7.8

78%

390 Ratings

N/A

0 Ratings

Call center management

7.4

74%

339 Ratings

N/A

0 Ratings

Help desk management

7.5

75%

361 Ratings

N/A

0 Ratings

Marketing Automation

8.7

HubSpot CRM

87%

monday.com

Feature Set Not Supported

N/A

HubSpot CRM ranks higher in 2/2 features

Lead management

8.6

86%

550 Ratings

N/A

0 Ratings

Email marketing

8.8

88%

546 Ratings

N/A

0 Ratings

CRM Project Management

7.9

HubSpot CRM

79%

monday.com

Feature Set Not Supported

N/A

HubSpot CRM ranks higher in 3/3 features

Task management

8.3

83%

569 Ratings

N/A

0 Ratings

Billing and invoicing management

7.3

73%

267 Ratings

N/A

0 Ratings

Reporting

8.2

82%

532 Ratings

N/A

0 Ratings

CRM Reporting & Analytics

8.1

HubSpot CRM

81%

monday.com

Feature Set Not Supported

N/A

HubSpot CRM ranks higher in 3/3 features

Forecasting

7.7

77%

449 Ratings

N/A

0 Ratings

Pipeline visualization

8.3

83%

553 Ratings

N/A

0 Ratings

Customizable reports

8.2

82%

542 Ratings

N/A

0 Ratings

Customization

7.8

HubSpot CRM

78%

monday.com

Feature Set Not Supported

N/A

HubSpot CRM ranks higher in 4/4 features

Custom fields

8.4

84%

568 Ratings

N/A

0 Ratings

Custom objects

8.3

83%

476 Ratings

N/A

0 Ratings

Scripting environment

6.3

63%

133 Ratings

N/A

0 Ratings

API for custom integration

8.3

83%

369 Ratings

N/A

0 Ratings

Security

8.6

HubSpot CRM

86%

monday.com

Feature Set Not Supported

N/A

HubSpot CRM ranks higher in 2/2 features

Single sign-on capability

8.7

87%

469 Ratings

N/A

0 Ratings

Role-based user permissions

8.5

85%

514 Ratings

N/A

0 Ratings

Social CRM

7.9

HubSpot CRM

79%

monday.com

Feature Set Not Supported

N/A

HubSpot CRM ranks higher in 2/2 features

Social data

7.9

79%

376 Ratings

N/A

0 Ratings

Social engagement

7.9

79%

372 Ratings

N/A

0 Ratings

Integrations with 3rd-party Software

8.1

HubSpot CRM

81%

monday.com

Feature Set Not Supported

N/A

HubSpot CRM ranks higher in 2/2 features

Marketing automation

8.5

85%

411 Ratings

N/A

0 Ratings

Compensation management

7.7

77%

245 Ratings

N/A

0 Ratings

Platform

7.2

HubSpot CRM

72%

monday.com

Feature Set Not Supported

N/A

HubSpot CRM ranks higher in 1/1 features

Mobile access

7.2

72%

479 Ratings

N/A

0 Ratings

Project Management

HubSpot CRM

Feature Set Not Supported

N/A

8.1

monday.com

81%

monday.com ranks higher in 14/14 features

Task Management

N/A

0 Ratings

9.2

92%

1210 Ratings

Resource Management

N/A

0 Ratings

8.2

82%

1048 Ratings

Gantt Charts

N/A

0 Ratings

8.2

82%

685 Ratings

Scheduling

N/A

0 Ratings

8.4

84%

1024 Ratings

Workflow Automation

N/A

0 Ratings

8.1

81%

1038 Ratings

Team Collaboration

N/A

0 Ratings

9.0

90%

1195 Ratings

Support for Agile Methodology

N/A

0 Ratings

8.2

82%

639 Ratings

Support for Waterfall Methodology

N/A

0 Ratings

7.0

70%

1 Rating

Document Management

N/A

0 Ratings

7.1

71%

969 Ratings

Email integration

N/A

0 Ratings

7.8

78%

859 Ratings

Mobile Access

N/A

0 Ratings

8.1

81%

959 Ratings

Timesheet Tracking

N/A

0 Ratings

8.4

84%

573 Ratings

Change request and Case Management

N/A

0 Ratings

8.5

85%

612 Ratings

Budget and Expense Management

N/A

0 Ratings

7.6

76%

526 Ratings

Professional Services Automation

HubSpot CRM

Feature Set Not Supported

N/A

7.5

monday.com

75%

monday.com ranks higher in 3/3 features

Quotes/estimates

N/A

0 Ratings

7.1

71%

353 Ratings

Project & financial reporting

N/A

0 Ratings

8.0

80%

447 Ratings

Integration with accounting software

N/A

0 Ratings

7.2

72%

237 Ratings

Attribute Ratings

HubSpot CRM is rated higher in 3 areas: Likelihood to Renew, Usability, Implementation Rating
monday.com is rated higher in 2 areas: Likelihood to Recommend, Support Rating

HubSpot CRM

86%

679 Ratings

8.8

monday.com

88%

1218 Ratings

HubSpot CRM

93%

7 Ratings

8.6

monday.com

86%

11 Ratings

HubSpot CRM

88%

581 Ratings

8.7

monday.com

87%

1151 Ratings

HubSpot CRM

N/A

0 Ratings

9.0

monday.com

90%

4 Ratings

HubSpot CRM

N/A

0 Ratings

8.4

monday.com

84%

4 Ratings

HubSpot CRM

82%

19 Ratings

8.3

monday.com

83%

1100 Ratings

HubSpot CRM

N/A

0 Ratings

7.7

monday.com

77%

3 Ratings

HubSpot CRM

91%

10 Ratings

7.3

monday.com

73%

6 Ratings

HubSpot CRM

N/A

0 Ratings

8.5

monday.com

85%

4 Ratings

Pros

Allows a business to track the journey of a new lead, from beginning to activation
Users within the business can easily track progress of mutual clients or leads
The HubSpot CRM also comes with Hubspot Support, whereby if a user is unsure of how to use a tool, they can seek support to ensure they can optimize their use of the tool(s).

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Dan Jamison

Location Manager

Popcar Car ShareAutomotive, 11-50 employees

View all 679 answers on this topic

It informs team members and colleagues tagged in a task of any changes.
Creating boards with this software is a breeze because of the flexibility it provides for customizing them to your preferences.
Streamlines the management of tasks, responsibilities, objectives, and priorities across the organization.

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Audrey Hallem

System Administrator

KyndrylInformation Technology & Services, 10,001+ employees

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Cons

There should be more control over who can change "Contact Owner" and "Original Contact Owner" (right now anyone has permission/access to make these changes).
HubSpot should allow more than one contact to have the same email address (for purposes of adding a 2nd contact to a company with a general email address).
There should be some additional categories with logging a call (ex. "Call Outcome" - line is busy, disconnected, out of service, etc.).

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Mindy Kleinman

Sales Development Representative

TransForceTransportation/Trucking/Railroad, 201-500 employees

View all 679 answers on this topic

Some integrations with external systems, such as store inventory control, can be more straightforward
Integrations with more customizable and two-way Facebook Ads or Google Ads for direct management by Monday
Automations of creating new tasks when some action or job is completed are sometimes confusing

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Samuel Tonin

CEO (Chief Executive Officer)

SobrebarbaCosmetics, 1-10 employees

View all 1218 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$0 Per Month [Unlimited Users]

HubSpot CRM Editions & Modules

Edition

Free Forever	$0¹
CRM Bundle	$50²

Per Month [Unlimited Users]
per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$0 Contact us

monday.com Editions & Modules

Edition

Basic	$8¹
Standard	$10¹
Pro	$16¹
Enterprise	$0²

per user
Contact us

Additional Pricing Details

Yearly plan: Save 18% Monthly plan also available

Likelihood to Renew

HubSpot CRM 9.3

Based on 7 answers

Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.

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Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

View all 7 answers on this topic

monday.com 8.6

Based on 11 answers

It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.

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Joseph Madere

Learning Management System Analyst -- CornerstoneOnDemand

H&E Equipment Services, Inc.Machinery, 1001-5000 employees

View all 11 answers on this topic

Usability

HubSpot CRM 8.8

Based on 581 answers

I came from Salesforce which was so big that it became "white noise" in my day to day interactions. I often ignored a lot of workflows as their process became unnecessary in my day to work. HubSpot is great because everything is well laid out and defined. There's no "white noise within the HubSpot platform. I have my specific area of focus and I live there.

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Brad Pendleton

Customer Success Manager

DocketComputer Software, 1-10 employees

View all 581 answers on this topic

monday.com 8.7

Based on 1151 answers

Due to the number of templates, it can be quite overwhelming and takes time to learn how to utilise all the features. I know there are still features I have yet to learn how to use or how best to use. It can make initial adoption harder too as colleagues don't know where to start or only use the most basic features as there is too much choice. It is quite easy to use once you've got used to the layout but more guidance and tutorials of different types (video, online training, webinars, step-by-step guides, practice boards/tests, etc.) would be very helpful. Tutorials also need to be easy to find.

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Alaina Harrison

Digital Marketing Executive

OneVoice DigitalConsumer Services, 11-50 employees

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Support Rating

HubSpot CRM 8.2

Based on 19 answers

I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.

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Sereena Schneider (LION)

Director of Client Care

Marketing NinjasMarketing and Advertising, 1-10 employees

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monday.com 8.3

Based on 1100 answers

I honestly have never used the customer support system, so I cannot honestly comment on this feature. Also, the ability to find Customer Support is not intuitive in this system as well. In the future, I will explore this option as my workload and schedule permit. Again, solutions are found, but it takes a bit of effort.

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Sean Moore

Alumni Representative

California State University, Los AngelesHealth, Wellness and Fitness, 51-200 employees

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Online Training

No score

No answers yet

No answers on this topic

monday.com 7.7

Based on 3 answers

To have someone walk you thru the features and capabilities of Monday.com is priceless.Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful.The staff that have provided this training are fun, creative and very patient.

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Laurie Sallis

Administrative Coordinator to the NIRS

National Indigenous Fire Safety CouncilCivic & Social Organization, 11-50 employees

View all 3 answers on this topic

Implementation Rating

HubSpot CRM 9.1

Based on 10 answers

If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate

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Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

View all 10 answers on this topic

monday.com 7.3

Based on 6 answers

We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.

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Joseph Madere

Learning Management System Analyst -- CornerstoneOnDemand

H&E Equipment Services, Inc.Machinery, 1001-5000 employees

View all 6 answers on this topic

Alternatives Considered

It's simply much better than them. It updates all the time and it integrates with pretty much anything else that you might need in the web to run your business effectively. It has so many features stacked together in one app, from emails to texts to calls to data to everything!

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Christos Socratous

Enrolment Director

AiCoreE-Learning, 11-50 employees

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We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!

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Brian Goldrick

Director Of Accounting

Vera Whole HealthMedical Practice, 201-500 employees

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Return on Investment

ROI may take time to achieve if your business is small.
Helps organize the deals in the best way, one cannot miss on follow ups.
Lot of effort is saved on planning communication related to deals.
All data is organized well.

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Nandkumar Bhujbal

Chief Innovation Advisor- UX Design

Vrunik SolutionsDesign, 11-50 employees

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It streamlined our briefings by allowing us to share boards with our clients.
It decreased our need for some meetings that can now be administered on the website, saving us a lot of time.
It decreased stress within the company by letting the managers see the designers' pipeline at all times, allowing them to not overburden anyone.

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Rodrigo Bruhns

Lead Graphic Designer

SheyarDesign, 1-10 employees

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Screenshots

See All (3) HubSpot CRM Screenshots

See All (12) monday.com Screenshots