Join.me vs TeamViewer

• No need to download anything to get started. Once you sign up you can get started from within your browser. This is probably the single best feature, its a get up and go solution for video conferencing and you do not need any software for it to work.
• The one click join a meeting URL is genius. Users who struggle with remembering passwords or invites can just click a link and immediately participate in a meeting which means one email and a couple of clicks and a meeting can start.
• Good control features - As the main user, you have many control features including deciding who can speak, annotations, screen sharing easily.
• Screen Recordings to the Cloud - This can save on time when you have had a long conference, you can save a recording to the cloud and download it later.

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• Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
• TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
• Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
• Since the application has matured over the years, it has great support both from the publisher and general internet support.

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• There should be a complete guide to understand its features before installation because if one feature will be missed then, we can’t get them working properly.
• Furthermore, there should be high-quality internet for getting its function and it won’t work without good network coverage.
• I think its interface is a little hard for beginners and is not that user friendly.

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• TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
• TeamViewer is slow to make the initial connection.
• Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.

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• Customer support solution - join.me has made it so much easier to quickly get with a customer and see their trouble and show them a solution. This saves lots of back and forth time and gives the customer more power over owning their solution.
• More efficient communication - without join.me we would waste time going back and forth on emails or slack trying to get our message across. Join.me lets us quickly show AND tell others what's going on. I honestly don't know how we ever functioned without it.

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• Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
• TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
• It is also recommended for system administrators who cover several offices with a small number.

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