Join.me (discontinued) vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Join.me (discontinued)
Score 7.3 out of 10
N/A
Join.me, once acquired by LogMeIn in 2019, was an audio, video, and web conferencing tool targeted at SMBs. Its software can be used across various devices and includes features such as one-click scheduling, personal links, interactive whiteboards, and presenter swapping. It has since been discontinued.
$10
per month
TeamViewer
Score 8.5 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$299
per year
Pricing
Join.me (discontinued)TeamViewer
Editions & Modules
Lite
$10.00
Month
Pro
$10.00
Month
Business
$10.00
Month
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
Join.me (discontinued)TeamViewer
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Join.me (discontinued)TeamViewer
Considered Both Products
Join.me (discontinued)
Chose Join.me (discontinued)
Again, join.me has many of the same issues the TeamViewer or Webex have, such as dropped connections, laggy, jitter, etc. These are expected with over the public internet/cloud services such as these. I think where Join.me is a step above is how easy it is to set up and get a …
Chose Join.me (discontinued)
I have used Join.me, DameWare and TeamViewer. Join.me has the least amount of hassle in regards to quick setup. Dameware often times fails and has to be installed manually. TeamViewer drops the connection often and requires you to start the whole process again.
Chose Join.me (discontinued)
Since Join.me is free, it's not really fair to compare to all paid products. However, since Join.me is free and IS comparable to pay for products, that speaks in and of itself. While the screen refresh is a little slow, and there are some extra clicks users have to do to permit …
Chose Join.me (discontinued)
Join.me beats its competitors on pricing, but beyond that its competitors have a much richer feature set.
Chose Join.me (discontinued)
Join.me is the easiest and quickest of all of the tools, but the least functional and efficient for long-term use. If an end user is unsure of providing unattended remote access, it remains as a top tool. Otherwise, once connected, installation and use of the other tools are …
Chose Join.me (discontinued)
Overall, it is generally more simple for users to start their own sessions with join.me than the other solutions. This is the primary reason we tend to use join.me over the others. However, we tend to use GoToMeeting when we are doing presentations or conference calls.
Chose Join.me (discontinued)
The features provided with Join.me are better as compared to its peers. Voice quality and seamless screen sharing is better, thus providing a good user experience in communication.
TeamViewer
Chose TeamViewer
Join.me and Webex allow for remote desktop sharing, but typically for meetings or instances. They do not offer the constant connection that teamviewer does. The user must be on the computer and type in the code provided by the remote user. The unlimited personal trial nature of …
Chose TeamViewer
After using WebEx, LogMeIn, and Join.me we went with TeamViewer since it had all the required features for all the users across all the business units in our division. TeamViewer not only had the best list of features, but it also had the easiest way to deploy it across all our …
Chose TeamViewer
Prior to buying TeamViewer we extensively reviewed a number of different platforms:
  • AnyDesk - this is a simpler remote access platform, but I found it to be too temperamental with the connection and more often than not I would have to go to the PC instead.
  • Join.me - in a similar …
Chose TeamViewer
In comparison, in terms of support TeamViewer is some distance ahead as it worked more reliably in terms of speed over the internet with less quirks occurring. I was also in most cases able to see administrative screens when prompted, which was an issue especially in Teams. Jo…
Chose TeamViewer
its easier to use, easier to management laptops and other devices, etc
Chose TeamViewer
I feel that TeamViewer's integration with clipboard and hotkeys works better than any other software in the market.
Chose TeamViewer
All platforms and products are similar and each have their strengths and weaknesses so it is hard to generalize given that everyone's needs are different, but TeamViewer has proven to us to be not only versatile, easy to deploy and have a small foot print but also very secure …
Chose TeamViewer
TeamViewer, as currently used is probably the best of the applications I have used, right up there with Bomgar. With Bomgar, we are actually administrating, and we love the back-end features of Bomgar, i.e. I can access the remote servers\workstations on the back-end without …
Chose TeamViewer
I have the possibility to add devices as contacts with a user account. It's the chosen application to use in my department. The program is so lightweight and reliable.
Chose TeamViewer
The application works very well across all platforms - Windows, Windows Phone, Andriod, Linux, Mac, IOS. There is no doubt, that no matter the end users' OS or platform that we can confidently access their device for a quick and easy resolution. The TeamViewer application is …
Chose TeamViewer
For remote support purposes, we see TeamViewer as the top choice in term of features. Most important for us was that the tool would offer an easy, quick, and reliable, experience for the end user/customer. In honesty, LogMeIn is very similar and the choice between the two was …
Chose TeamViewer
We've used a lot of solutions -- mostly the free basic versions of the following:
ZoomRoom, Join.Me, GoToMeeting, GoToMyPC, LogMeIn, GoogleHangouts (screenshare), and Skype.
Chose TeamViewer
I've evaluated and used gotoassist, join.me, logmein and other tools like ScreenConnect out there.
Top Pros
Top Cons
Features
Join.me (discontinued)TeamViewer
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Join.me (discontinued)
7.8
75 Ratings
2% below category average
TeamViewer
-
Ratings
High quality audio8.566 Ratings00 Ratings
High quality video8.269 Ratings00 Ratings
Low bandwidth requirements7.059 Ratings00 Ratings
Mobile support7.336 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Join.me (discontinued)
7.9
73 Ratings
0% above category average
TeamViewer
-
Ratings
Desktop sharing8.573 Ratings00 Ratings
Whiteboards7.433 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Join.me (discontinued)
8.0
69 Ratings
3% below category average
TeamViewer
-
Ratings
Calendar integration8.551 Ratings00 Ratings
Meeting initiation8.464 Ratings00 Ratings
Integrates with social media7.121 Ratings00 Ratings
Record meetings / events8.052 Ratings00 Ratings
Slideshows8.035 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Join.me (discontinued)
8.1
59 Ratings
1% below category average
TeamViewer
-
Ratings
Live chat8.759 Ratings00 Ratings
Audience polling7.720 Ratings00 Ratings
Q&A7.826 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Join.me (discontinued)
8.3
58 Ratings
2% above category average
TeamViewer
-
Ratings
User authentication8.244 Ratings00 Ratings
Participant roles & permissions8.251 Ratings00 Ratings
Confidential attendee list8.433 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Join.me (discontinued)
-
Ratings
TeamViewer
8.3
471 Ratings
7% below category average
File transfer00 Ratings8.6441 Ratings
Instant message00 Ratings8.3407 Ratings
Access to sleeping/powered-off computers00 Ratings7.4306 Ratings
Session record00 Ratings8.4309 Ratings
Annotations00 Ratings7.388 Ratings
Best Alternatives
Join.me (discontinued)TeamViewer
Small Businesses
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.3 out of 10
ISL Light
ISL Light
Score 9.0 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.4 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Join.me (discontinued)TeamViewer
Likelihood to Recommend
7.1
(76 ratings)
8.6
(522 ratings)
Likelihood to Renew
9.0
(5 ratings)
10.0
(65 ratings)
Usability
10.0
(7 ratings)
9.4
(58 ratings)
Availability
-
(0 ratings)
9.1
(5 ratings)
Performance
-
(0 ratings)
9.1
(5 ratings)
Support Rating
8.8
(25 ratings)
9.8
(51 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(4 ratings)
Implementation Rating
10.0
(2 ratings)
8.8
(81 ratings)
Configurability
-
(0 ratings)
9.1
(4 ratings)
Ease of integration
-
(0 ratings)
9.1
(5 ratings)
Product Scalability
-
(0 ratings)
9.1
(5 ratings)
Vendor post-sale
-
(0 ratings)
8.5
(5 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(5 ratings)
User Testimonials
Join.me (discontinued)TeamViewer
Likelihood to Recommend
Discontinued Products
I would neither recommend nor dissuade anyone from using Join.Me. When it first came on the scene, it was a game-changer as far as providing remote access to other authorized individuals and helped save a great deal of time trying to walk someone less proficient through all the detailed steps of computer repair. However, with the proliferation of Zoom and other conferencing products that also provide built-in remote access through its service, the need for a separate application is now limited and not as essential as its own product.
Read full review
TeamViewer
TeamViewer is excellent for accessing remote devices and servers. However, customer support is slightly difficult because the initial setup is a little complex for regular users. Take, for example, the AnyDesk setup; it is plug-and-play when downloading it from their site. We can connect to less tech-savvy customers without requiring them to complete the installation process.
Read full review
Pros
Discontinued Products
  • No need to download anything to get started. Once you sign up you can get started from within your browser. This is probably the single best feature, its a get up and go solution for video conferencing and you do not need any software for it to work.
  • The one click join a meeting URL is genius. Users who struggle with remembering passwords or invites can just click a link and immediately participate in a meeting which means one email and a couple of clicks and a meeting can start.
  • Good control features - As the main user, you have many control features including deciding who can speak, annotations, screen sharing easily.
  • Screen Recordings to the Cloud - This can save on time when you have had a long conference, you can save a recording to the cloud and download it later.
Read full review
TeamViewer
  • Device compatibility: It is compatible with multiple devices such as Windows, Linux, MacOS, Android & IOS, allowing you to stay connected regardless of which device you are using.
  • File Transfer: Files are transferred quickly without needing a third-party app, making it time efficient.
  • Training programs: Reduces the learning difficulty for remote employees & new employees, making coaching more interactive and efficient.
  • Customer Support: They are very good with their customer support. Issues are resolved quickly, making it easy for their users to work.
Read full review
Cons
Discontinued Products
  • There should be a complete guide to understand its features before installation because if one feature will be missed then, we can’t get them working properly.
  • Furthermore, there should be high-quality internet for getting its function and it won’t work without good network coverage.
  • I think its interface is a little hard for beginners and is not that user friendly.
Read full review
TeamViewer
  • Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer.
  • There are a small number of ways that a user is allowed to change the interface on the device.
  • Some minor increases in difficulty with advanced functions of the application.
Read full review
Likelihood to Renew
Discontinued Products
This platform enables a very high ROI for the solution that it provides to our team to support our end-users.
Read full review
TeamViewer
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
Read full review
Usability
Discontinued Products
Join.me is one of the easiest programs I've ever used. It's so easy to get it set up and installed and even easier for someone to join a meeting. The controls are very intuitive and labeled appropriately. The UIX makes sense. It's been a reliable product in my app stack-I love it!
Read full review
TeamViewer
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
Read full review
Reliability and Availability
Discontinued Products
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Discontinued Products
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Discontinued Products
I honestly haven't reached out to their Support team. I get notifications of what they are working on which is good to see, but I haven't directly spoken with any of them. I think my main reason for this is that join.me gives me just what I need (not much more and not much less).
Read full review
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
In-Person Training
Discontinued Products
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review
Online Training
Discontinued Products
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Implementation Rating
Discontinued Products
This is a fairly simple product which doesn't require much "implementation" work for our use cases.
Read full review
TeamViewer
Starting two months ago, I began to see tangible economic benefits from using TeamViewer. Quickly, the travel cost reduction and increased productivity overcame the initial investment cost. However, it wouldn't work until everyone understood the software features, and success was contingent upon the complete training of all team members.
Read full review
Alternatives Considered
Discontinued Products
If you're looking for something basic that handles a little bit of everything when it comes to meetings, screen shares and remote desktop control join.me is a great options. If you're a super user and really wanting a lot of detailed features and rich user interfaces and money is not an issue you may want to consider use specific options.
Read full review
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Scalability
Discontinued Products
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
Discontinued Products
  • Customer support solution - join.me has made it so much easier to quickly get with a customer and see their trouble and show them a solution. This saves lots of back and forth time and gives the customer more power over owning their solution.
  • More efficient communication - without join.me we would waste time going back and forth on emails or slack trying to get our message across. Join.me lets us quickly show AND tell others what's going on. I honestly don't know how we ever functioned without it.
Read full review
TeamViewer
We started seeing benefits from TeamViewer within the first 3 months. Initially we saw immediate savings reducing travel time and costs for support visits. Within the first quarter, we’d already cut travel-related expenses by around 15-20%, which quickly added up. As the team became more familiar with the software and we streamlined our processes, the time savings from faster issue resolution grew, further improving our ROI.
  • It has really reduces travel cost. Saved us approximately 30% on travel expense by handling most tasks remotely instead of sending technicians on site.
  • We are able to resolve issues way faster within minutes.
  • Faster service delivery has contributed to better client retention and stronger relationships.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of where to connect to devices and provide remote support.Screenshot of the interface where all devices are a few clicks away.Screenshot of where to monitor and manage devices proactively.Screenshot of Screenshot of TeamViewer's IT asset tracking.