What users are saying about
562 Ratings
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Top Rated
2147 Ratings
562 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

TeamViewer

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Top Rated
2147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.4

    Join.me

    74%

    TeamViewer

    Feature Set Not Supported
    N/A
    Join.me ranks higher in 4/4 features

    High quality audio

    8.4
    84%
    69 Ratings
    N/A
    0 Ratings

    High quality video

    8.1
    81%
    72 Ratings
    N/A
    0 Ratings

    Low bandwidth requirements

    6.5
    65%
    62 Ratings
    N/A
    0 Ratings

    Mobile support

    6.7
    67%
    38 Ratings
    N/A
    0 Ratings

    Screen Sharing

    7.9

    Join.me

    79%

    TeamViewer

    Feature Set Not Supported
    N/A
    Join.me ranks higher in 2/2 features

    Desktop sharing

    8.5
    85%
    76 Ratings
    N/A
    0 Ratings

    Whiteboards

    7.3
    73%
    36 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    7.9

    Join.me

    79%

    TeamViewer

    Feature Set Not Supported
    N/A
    Join.me ranks higher in 5/5 features

    Calendar integration

    8.5
    85%
    54 Ratings
    N/A
    0 Ratings

    Meeting initiation

    8.3
    83%
    67 Ratings
    N/A
    0 Ratings

    Integrates with social media

    6.8
    68%
    23 Ratings
    N/A
    0 Ratings

    Record meetings / events

    8.0
    80%
    55 Ratings
    N/A
    0 Ratings

    Slideshows

    7.9
    79%
    37 Ratings
    N/A
    0 Ratings

    Online Events Collaboration

    7.8

    Join.me

    78%

    TeamViewer

    Feature Set Not Supported
    N/A
    Join.me ranks higher in 3/3 features

    Live chat

    8.4
    84%
    62 Ratings
    N/A
    0 Ratings

    Audience polling

    7.5
    75%
    22 Ratings
    N/A
    0 Ratings

    Q&A

    7.6
    76%
    28 Ratings
    N/A
    0 Ratings

    Online Events Security

    8.2

    Join.me

    82%

    TeamViewer

    Feature Set Not Supported
    N/A
    Join.me ranks higher in 3/3 features

    User authentication

    8.2
    82%
    47 Ratings
    N/A
    0 Ratings

    Participant roles & permissions

    8.2
    82%
    54 Ratings
    N/A
    0 Ratings

    Confidential attendee list

    8.3
    83%
    36 Ratings
    N/A
    0 Ratings

    Remote Administration

    Join.me

    Feature Set Not Supported
    N/A
    8.3

    TeamViewer

    83%
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.1
    91%
    291 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    274 Ratings

    Instant message

    N/A
    0 Ratings
    7.9
    79%
    252 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.6
    86%
    76 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.3
    73%
    189 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    8.9
    89%
    286 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    232 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.4
    84%
    245 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.4
    84%
    80 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    184 Ratings

    Session record

    N/A
    0 Ratings
    8.0
    80%
    180 Ratings

    Annotations

    N/A
    0 Ratings
    8.4
    84%
    90 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.4
    84%
    109 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    226 Ratings

    Attribute Ratings

    • Join.me is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
    • TeamViewer is rated higher in 1 area: Likelihood to Recommend
    • Join.me and TeamViewer are tied in 1 area: Implementation Rating

    Likelihood to Recommend

    7.8

    Join.me

    78%
    79 Ratings
    8.3

    TeamViewer

    83%
    333 Ratings

    Likelihood to Renew

    9.0

    Join.me

    90%
    5 Ratings
    8.6

    TeamViewer

    86%
    52 Ratings

    Usability

    9.9

    Join.me

    99%
    8 Ratings
    8.6

    TeamViewer

    86%
    32 Ratings

    Availability

    Join.me

    N/A
    0 Ratings
    9.0

    TeamViewer

    90%
    5 Ratings

    Performance

    Join.me

    N/A
    0 Ratings
    9.0

    TeamViewer

    90%
    5 Ratings

    Support Rating

    8.6

    Join.me

    86%
    51 Ratings
    7.8

    TeamViewer

    78%
    63 Ratings

    In-Person Training

    Join.me

    N/A
    0 Ratings
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    Join.me

    N/A
    0 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    10.0

    Join.me

    100%
    4 Ratings
    10.0

    TeamViewer

    100%
    13 Ratings

    Product Scalability

    Join.me

    N/A
    0 Ratings
    9.0

    TeamViewer

    90%
    3 Ratings

    Likelihood to Recommend

    Join.me

    I would neither recommend nor dissuade anyone from using Join.Me. When it first came on the scene, it was a game-changer as far as providing remote access to other authorized individuals and helped save a great deal of time trying to walk someone less proficient through all the detailed steps of computer repair. However, with the proliferation of Zoom and other conferencing products that also provide built-in remote access through its service, the need for a separate application is now limited and not as essential as its own product.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.
    Anonymous | TrustRadius Reviewer

    Pros

    Join.me

    • No need to download anything to get started. Once you sign up you can get started from within your browser. This is probably the single best feature, its a get up and go solution for video conferencing and you do not need any software for it to work.
    • The one click join a meeting URL is genius. Users who struggle with remembering passwords or invites can just click a link and immediately participate in a meeting which means one email and a couple of clicks and a meeting can start.
    • Good control features - As the main user, you have many control features including deciding who can speak, annotations, screen sharing easily.
    • Screen Recordings to the Cloud - This can save on time when you have had a long conference, you can save a recording to the cloud and download it later.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
    • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
    • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
    • Since the application has matured over the years, it has great support both from the publisher and general internet support.
    Anonymous | TrustRadius Reviewer

    Cons

    Join.me

    • There should be a complete guide to understand its features before installation because if one feature will be missed then, we can’t get them working properly.
    • Furthermore, there should be high-quality internet for getting its function and it won’t work without good network coverage.
    • I think its interface is a little hard for beginners and is not that user friendly.
    Donna-sue Carpenter | TrustRadius Reviewer

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Richard Hogan | TrustRadius Reviewer

    Pricing Details

    Join.me

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per month

    Join.me Editions & Modules

    Edition
    Lite$10.001
    Pro$10.001
    Business$10.001
    1. Month
    Additional Pricing Details

    TeamViewer

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $24.9 per month (billed annually)

    TeamViewer Editions & Modules

    Edition
    Business$50.901
    Premium$102.902
    Corporate$206.903
    Remote Access$24.904
    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User
    Additional Pricing Details

    Likelihood to Renew

    Join.me

    Join.me 9.0
    Based on 5 answers
    This platform enables a very high ROI for the solution that it provides to our team to support our end-users.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer 8.6
    Based on 52 answers
    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Anonymous | TrustRadius Reviewer

    Usability

    Join.me

    Join.me 9.9
    Based on 8 answers
    Join.me is one of the more basic/simple collaboration tools. Its usability for general users is good. It's simple, and fairly intuitive. For more advanced users however, it is rather basic, with not a lot of expandability. It has its set uses, and that's pretty much it. It's essentially a what you see is what you get platform.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer 8.6
    Based on 32 answers
    I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Join.me

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.0
    Based on 5 answers
    Always available if setup correctly.
    Jackie Ramos | TrustRadius Reviewer

    Performance

    Join.me

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.0
    Based on 5 answers
    The application is built on VNC which is a very stable technology.
    Mike Robinson | TrustRadius Reviewer

    Support Rating

    Join.me

    Join.me 8.6
    Based on 51 answers
    I honestly haven't reached out to their Support team. I get notifications of what they are working on which is good to see, but I haven't directly spoken with any of them. I think my main reason for this is that join.me gives me just what I need (not much more and not much less).
    Samarah Sardoni | TrustRadius Reviewer

    TeamViewer

    TeamViewer 7.8
    Based on 63 answers
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Andrew Shannon | TrustRadius Reviewer

    Online Training

    Join.me

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 6.0
    Based on 3 answers
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Jordan Paquette | TrustRadius Reviewer

    Implementation Rating

    Join.me

    Join.me 10.0
    Based on 4 answers
    This is a fairly simple product which doesn't require much "implementation" work for our use cases.
    Chris Whisonant | TrustRadius Reviewer

    TeamViewer

    TeamViewer 10.0
    Based on 13 answers
    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Join.me

    If you're looking for something basic that handles a little bit of everything when it comes to meetings, screen shares and remote desktop control join.me is a great options. If you're a super user and really wanting a lot of detailed features and rich user interfaces and money is not an issue you may want to consider use specific options.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    When I tried LogMeIn and VNC, I discovered that TeamViewer was more reliable, quicker to set up, and more consistent in terms of connection stability and reliability. All in all, it is a more cost-effective and efficient solution that can be deployed without the need to open firewall ports and can be installed effortlessly by any end-user.
    Jerica Gilley | TrustRadius Reviewer

    Scalability

    Join.me

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.0
    Based on 3 answers
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Jackie Ramos | TrustRadius Reviewer

    Return on Investment

    Join.me

    • Customer support solution - join.me has made it so much easier to quickly get with a customer and see their trouble and show them a solution. This saves lots of back and forth time and gives the customer more power over owning their solution.
    • More efficient communication - without join.me we would waste time going back and forth on emails or slack trying to get our message across. Join.me lets us quickly show AND tell others what's going on. I honestly don't know how we ever functioned without it.
    Gwen Pierre | TrustRadius Reviewer

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Manuel Hernandez | TrustRadius Reviewer

    Screenshots

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