The Keepit platform, from the company of the same name in Copenhagen, is a solution that protects cloud data, boasting simple deployment and restore options that enable users to recover historic data. The Keepit platform supports any Cloud Workload and offers full retention on the user's terms from one year to eternity. It features indexing and search to ensure users have a complete view of data. The solution features supports Microsoft Office 365, Dynamics 365, Google Workspace, and…
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Rubrik
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
Rubrik is cloud data management and enterprise backup software provided by Palo Alto-based Rubrik, Inc. It is a software platform that provides backup, instant recovery, archival, search, analytics, compliance, and copy data management in one secure fabric across data centers and clouds.
The ability to restore within minutes is beneficial and helps productivity; no longer spend hours restoring from tapes. They can show a new start to the interface and portal, and within minutes, they know how to navigate and restore if required. It is very user friendly and easy for understand and navigate.
Rubrik is still a relatively new product when compared to other solutions which tackle total data protection. The feature set is quite broad but still needs some refinements. Most of the User Interface is quite straightforward and easy, but some areas are a bit lacking in a description of what the option is used for, or the option is missing. While making the user experience easy, many tunables aren’t present and require a Support Tunnel to be open for a Support person to make a change in the customer’s environment. Seems the first question Support always asks is if you can open a tunnel for them to remote in. Then you’re not able to monitor exactly what they’re doing.
Providing more information on an ongoing restore job. Once you begin a restore or a data import, it seems to be impossible to see which user account that job is tied to.
Its job percentages seem to be drastically inaccurate. It will say a job is 76% complete even though it has only restored 484MB of 8GB - but this is just a little annoying and not a real problem.
Automated test restores. I would love to setup automated and random test restores on a regular basis where Rubrik's system will restore a random file or directory to a test SharePoint folder, send a full report, and provide a path to the folder for review and confirmation.
Keepit is an awesome product that garantees a result with a simple interface, and a quick configuration integration. Nowadays the service is really good and all requests have been replied to very quickly, and that´s important for our satisfaction. The possibility of multiple points recovery is a plus as well.
The support has been incredible. Any time we have had a question, it has always been answered within 24hrs. Also, the team is always will to hop on a Zoom call to help walk us through the dashboard and troubleshoot any issues we are having. Also, having the peace of mind that our data is protected should anything happen in our system.
Such a simple solution to use. User friendly, intuitive, processes can be completed in minutes instead of hours with restoring from tape, and requesting the return of tapes from the off site location, thus saving many hours and cost of storage. Also gives the end user a better experience as files can be restored almost immediately.
The support is top notch both tech and sales team, the tools are simple to use and yet still is feature rich. Security is top of the list, the product is sold and reliable, easy to configure and intuitive to use.
Rubrik's brik is designed with redundancy in mind, ensuring that if one node experiences issues, others can continue to provide backup and recovery services.
Support helped us to set up SSO and MFA with our Azure AD Accounts. Once when the backup was failing, they could help us to investigate the reason and find a stale account that was preventing the backup. They are really concerned that the backup works and not only want to close the ticket like other support hotlines.
Rubrik support has been pretty good. There have been a few issues with new releases we have experienced and are still considering if we want to make the jump to version nine. There are a few things we are concerned about which are giving us pause. That being said, support is working hard to answer our questions.
Easy to follow and very thorough. Trainer was knowledgeable and helpful answering any questions and providing detailed answers where possible. It's also nice to gain another badge :) There is also the Rubrik University online tutorials to refer back to and keep updated with new innovations. I would say the exam was very hard.
The communication from KeepIT was on point, we did the implementation based on very little information as it was so easy to deploy, yet super powerful, it is a great tool.
From experience the implementation was smooth and easy, like a simple plug and play format but would need coordination from your network team to be able to see the entire IT infrastructure.
We previously used Veeam to backup data from O365 to local servers. We had other SaaS platforms we needed to include and move from local to cloud backups. While Veeam does have multiple cloud options but compared with Keepit it was overly complicated and less cost effective. Keepit was a no-brainer in terms of simplicity and having a single 360 dashboard.
Having all our backups under one umbrella made product management easier, with not need to manage myltip contracts.
The additional analysis of the data after the fact gave insights into our user data, without the need for an addition product, or the impact on live data sets.
We are fine with the 1 year or 3 year support options that Rubrik has had. The support for the on-prem hardware has been great too. We've had them for quite a while (4+ years) and no end of support yet.
