LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$29
per month
ManageEngine ADManager Plus
Score 9.3 out of 10
N/A
ManageEngine ADManager Plus simplifies enterprise-wide Windows Active Directory management and reporting.
$595
per year per license
ManageEngine Endpoint Central
Score 9.0 out of 10
N/A
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
$795
per year per user
Pricing
LogMeIn Resolve
ManageEngine ADManager Plus
ManageEngine Endpoint Central
Editions & Modules
Starter
$29
per month
Growth
$55
per month
Advanced
$78
per month
Premium Endpoint Management
$78
per month
Complete
$94
per month
Standard
$595
per year 1 Domain & 2 help desk Technicians
Professional
$795
per year 1 Domain
Standard
$1,195
per year 1 Domain & 5 help desk Technicians
Professional
$1,795
per year 1 Domain & 2 help desk Technicians
Standard
$2,145
per year 1 Domain & 10 help desk Technicians
Standard
$3,345
per year 1 Domain & 20 help desk Technicians
Professional
$3,345
per year 1 Domain & 5 help desk Technicians
Professional
$5,395
per year 1 Domain & 10 help desk Technicians
Standard
$5995
per year 1 Domain & 50 help desk Technicians
Standard
$7795
per year 1 Domain & 100 help desk Technicians
Professional
$7,795
per year 1 Domain & 20 help desk Technicians
Standard
$10,795
per year 1 Domain & 200 help desk Technicians
Professional
$10,795
per year 1 Domain & 50 help desk Technicians
Standard
$11,995
per year 1 Domain & 500 help desk Technicians
Professional
$11,995
per year 1 Domain & 100 help desk Technicians
Professional
$15,595
per year 1 Domain & 200 help desk Technicians
Professional
$17,995
per year 1 Domain & 500 help desk Technicians
Standard
Free
per year 1 Domain
No answers on this topic
Offerings
Pricing Offerings
LogMeIn Resolve
ManageEngine ADManager Plus
ManageEngine Endpoint Central
Free Trial
Yes
No
Yes
Free/Freemium Version
No
Yes
No
Premium Consulting/Integration Services
No
No
No
Entry-level Setup Fee
No setup fee
No setup fee
No setup fee
Additional Details
Discount available for annual pricing. MDM is available as a standalone or as an add-on.
Each additional domain: Standard = $345. Professional = $595. These prices are for an annual license. ADManager Plus license is xml-based and supplied to you through e-mail. Each ADManager Plus license includes an administrator account by default.
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I …
GoTo Resolve is more reliable compared to some of the others listed. They all have their pros and cons, but GoTo Resolve is more well-rounded for our use case. You will not be disappointed in GoTo Resolve.
From the few that I have used, and the ones I researched, I like the fact that there are many other ManageEngine products that all link together to build a fantastic tool kit for IT. Also, I have found that the few times I have had problems, their support has been very …
ManageEngine Endpoint Central was the clear winner for us, as intune was not as user friendly and ivanti was extremely expensive and significantly less user friendly. The cost of ManageEngine Endpoint Central was the main selling point, along with the ease of use. It was almost …
Verified User
Administrator
Chose ManageEngine Endpoint Central
ManageEngine Endpoint Central has more features, like the inventory, and ticketing system.
Verified User
Professional
Chose ManageEngine Endpoint Central
ManageEngine Endpoint Central outperformed N-Central with its user-friendly interface, robust security features, and seamless patch management. Its scalability and comprehensive endpoint protection convinced us, offering a superior balance of functionality and ease of use. …
The principal reason was that ManageEngine's Desktop Central supports multi-platform (Windows, Mac and Linux) while SCCM obviously only supports Windows systems. We have Windows and Mac computers in the company. Besides also the Mobile Device Management module, supports Chrome …
LogMeIn Resolve has been useful in supporting users working on-site or remotely, and with the unattended agent, allows for a quick and easy way to start a support session. With the integrated Help Desk system, LogMeIn Resolve allows for a seamless support experience without having to bounce from a ticketing platform to a remote support platform, giving us the ability to reduce ticket sprawl and save time overall.
Any environment that runs on AD needs ADManager Plus. They have already built-in 95% of the queries and reports you will need. It provides a great window into your AD environment. The interface is very intuitive and for any reports or queries that aren't already packaged the product makes them easy to build
ManageEngine Endpoint Central is very well suited to most kind of patches, updates, and software deployments. It's able to quickly recognize and update third-party software whenever a new security vulnerability is discovered, and it's able to do this for you automatically. The remote connection and management features allow us to begin troubleshooting immediately once a user reports an issue, regardless of whether or not they're working on-campus or from home. A ticket that might have taken a few days to close out now takes no longer than a couple minutes. If you use Mac, the remote connection feature requires the user to allow Endpoint Central through their system's Security/Privacy settings. This step can be difficult for your less tech-savvy users. You can remotely and silently access a computer's task manager, registry, and command prompt, which is incredibly useful. This saves us a ton of time on having to contact the user and schedule a meeting. The only complaints I have about these management features are that the UI is a little bare bones, and it occasionally has minor problems with responsiveness.
Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.)
It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit.
It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session.
It is very good in the bulk user creation. With this tool, we can create a number of users in just a few minutes rather than following a long old process.
It is good for bulk user account modification. You can select a lot of users and make changes as per the requirements.
ManageEngine ADManager Plus is helping us a lot in the report generation of user accounts, passwords, groups, and other reports that are helping us a lot.
This tool also helps us with mailbox creation and shared mailbox creation
We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.
The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.
The standard version is useless for a larger company. Most have the Professional level to get the most out of the application but it is worth the cost.
Needs better integration with Office 365 and Microsoft Teams.
The remote CLI/PowerShell interfaces should support tab completion and command history like the real-world versions
Remote control could work better
Having a standalone application, even if just a Java app or something for the remote control/remote command line versus running it out of a web browser
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
We are very satfisfied with the software and when time permits, we hope to explore additional features we are not using. It has a lot of we ae not currently using due to staffing shortages.
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
We were able to get up and running quickly after our initial implementation, and the monthly feature update webinars are a great way to keep up with new features and how we can use them to our benefit. We can also request features we would like to see in the future, and can vote on other users’ submittals.
I gave this rating because ManageEngine Endpoint Central is reliable, easy to use, and delivers strong value for money. It helps us save time through automation and effectively handles patching, remote support, application management, BitLocker security, and corporate data wipe. Although cloud DLP support is limited, the overall performance and stability fully justify the rating.
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
Support for this software is not the greatest. If the software is not completely down, it can take up to a day to get a response back. However, once they do contact you they are friendly and helpful.
The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.
Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, etc., other software does not offer the combination of all, like video calls.
My company already owned ADManager when I started with them. If I remember correctly, it was chosen because it is a fairly cheap tool and because we also use Manage Engine's Service Desk Plus application. ADManager's main competitor (in my eyes) would be PowerShell, now that I have become more proficient with scripting it is rare that I use ADManager except to create users using one of the templates we created. The standardization you get with the templates is really great, it could also be done using an XML file and PowerShell, but why fix what isn't broken?
This works great. It is super easy to setup automated patching and the patching actually works. When using Solarwinds, we would have to regularly troubleshoot machines and figure out why they were not patching. This is not the case with ManageEngine Endpoint Central. We have seen a significant decrease in number of troubleshooting hours since moving.
LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.
We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.
