NetSuite ERP vs. UKG Pro

NetSuite ERP is suitable for mid to large business organization. It has many in-built features that are not available in other ERP system. It is cloud based, that make it a plus. Easy to integrate with many leading application available in market. Easy to extract data from NetSuite ERP with multiple options. Performance is really good with more data volume.

Incentivized

It's a strong yes for companies that need all-in-one HRIS that scales well especially mid-to-large orgs. It's incredible for complex payroll scenarios, multistate taxes, garnishments, the works. It also handles compliance reporting like a boss, so if audits haunt your dreams, this ones your girl. Less ideal for smaller teams; you'll end up paying for horsepower you wont use.

Incentivized

• Customizable Reports and Saved Searches allow much more maneuverability
• Elimination Entries that are driven by advanced intercompany journal entries
• Journal Entries can be entered in as basic or advanced intercompany to better represent the type of transaction occurred for reporting purposes
• Training through the LCS module can help shed knowledge on a range of topics at a self paced learning basis
• NetSuite ERP offers to all users a SuiteAnswers platform to pose frequently asked questions with answers generated from a combination of NetSuite ERP experts, users, and more recently AI based.

Incentivized

• UKG has an amazing support team to reach out to if assistance is needed
• All add-ons of UKG Pro integrate seamlessly making it a powerful software program
• UKG Pro is very configurable to meet the specific needs of companies
• It is easy to use and navigate
• The mobile app is loved by all employees and provides on-demand access
• The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
• The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.

Incentivized

• Some of the customization options are really complex and can be difficult to figure out without NetSuite ERP direct support.
• The usability is a bit less intuitive than Quickbooks.
• The cost to give someone a license to even just view information in NetSuite ERP is pretty high.

Incentivized

• Onboarding and recruiting need an environment that is more stable and dependable.
• Core Benefits could be enhanced to allow OE and LE events via the mobile app.
• Service and support need to be increased; days and weeks now, when we first went live, it was minutes and hours.
• Adapting all version of time management into one or two versions, at no cost to the customer would allow the resources from UTA, UTM and WFM Classic to be directed to future enhancements and would allow support services to be increased for the 2 remaining platforms.

Incentivized

NetSuite is able to cover all of our needs, spanning multiple departments and managerial levels. We use it daily for a multitude of functions, including creating promotions, estimating inventory, pulling historical reports, forecasting sales, and more. Overall, we're very satisfied with NetSuite as an ERP solution and recommend it to medium to large businesses.

Incentivized

We have been a customer since 2015, we have gone to market and find that UKG Pro product is both user friendly for administrators as well as the employee. The qualify of support and service of UKG team is valued and we trust the product.

Incentivized

It's beneficial if you know what you're doing, but it can be very confusing to find what you're looking for, and many things seem overly complicated or require too many steps to accomplish a simple task - which can be overwhelming for someone accustomed to QuickBooks.

Incentivized

Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof

Incentivized

It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

For the most part UltiPro has been reliable, but it could definitely be better. There have been several notable server issues where we were unable to access the product or unable to utilize some of the features. Customer support is usually quick to respond to questions about these issues, but they do not proactively reach out to customers whose environments have been effected by outages

Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.

Incentivized

Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.

Incentivized

I would like to give 8 rating for NetSuite support and reason for that is below: Whenever we faced any technical or functional issues we tried to reach out to NEtSuite support but response was not immediate. We told them about the urgency of the issue but still we were not getting response on time. Then, we have to reach out to AE to get things resolved.

Incentivized

The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows

Incentivized

I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.

Incentivized

Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.

Incentivized

I felt NetSuite Professional Services did an excellent job of guiding us in the implementation. I also felt our internal teams were a little resistant to the change and engagement of new software. Had we performed better engaging and buying into the new software, I would be able to rate the implementation better. Therefore, the lower number should not be viewed as a deficiency with the software or the professional services teams, but as an reminder of how important complete buy-in from the local users is.

Incentivized

Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.

Incentivized

In the past I always had a puzzle to assemble, with regards to data and management & ad-hoc reporting. With NetSuite ERP, as mentioned previously, everything is in one easy to retrieve place, and all the systems are there and cohesive. Although Workday Adaptive Planning and HFM are useful EPM systems, they lack the added functionality of being able to drill directly down into the details as they are not simultaneously, an ERP system. With those systems it is very often necessary to sign into the ERP (or whichever system, respectively). SAP Business Warehouse in my experience, was not at all user friendly in so many ways, in comparison. Creating dashboards, templates for predefined reports, as well as ad hoc reporting and analysis, are all very straightforward and very automatable in Netsuite, saving my team, as well as clients to whom we have deployed NetSuite ERP, so much time, effort, frustration, and in the end - money. From what I have learned collaborating with other departments, I believe they all would say the same. Perhaps not necessary to re-emphasize, but as mentioned before, it's not a one size fits all situation. I wouldn't recommend it for smaller businesses, such as fewer locations, departments, product lines, etc. to handle. The value for the money there, might not be as easily realized. Then again, it's all relative. There's no such thing as perfection. But my bias definitely leans towards NetSuite ERP in most cases (as well as the other Oracle products I have used in the past).

Incentivized

We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.

Incentivized

We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.

The UltiPro HRMS platform offers Flexibility & Accessibility. We are able to add a component company to our existing profile with ease. UltiPro provides a step-by-step guide to component company implementation. The process was flawless! the HRMS homepage is customizable. We place a large amount of data on our HRMS homepage for employees to view and print, regardless of their location, as long as they have internet access. The Human Resources Department no longer prints and distribute Employee Handbooks, Policies & Procedures, and Group Health SPDs, as this information is available on HRMS.

Incentivized

• ROI - Revenue recognition, billing, inventory, and customer data all in one system. We consolidated 3 systems into one.
• Higher operationally efficiency post-sale
• Learning curve and complexity around customizing NetSuite ERP has slowed down internal process improvements
• We've spent time and resources on configuring forms and workflows that take a decent amount of time to roll out.

Incentivized

• Personally as a veteran user of UKG Pro, in past employers I have seen many amazing increases in employee engagement and ROI.
• With QuVa, we are still very new to the UKG Pro platform and are just now beginning to get out of the implementation phase where we can start measuring the change. I will be looking for changes in Overtime spending to reduce as a result of more informative and actionable dashboards for managers to monitor overtime and timeclock abuses in real time. I am also expecting employees to engage more with new features being pushed out to the mobile app.

Incentivized