What users are saying about
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Top Rated
156 Ratings
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Top Rated
214 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100

ScienceLogic SL1

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Top Rated
214 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

ScienceLogic SL1

Great for enterprise deployments where there is a single standard of devices and monitoring practices in place. Managed Service Providers have a harder time deploying the solution across multiple customers due to constantly changing customer requirements, device types and monitoring and security requirements and scenarios.
Rob Duram | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
ScienceLogic SL1
Application monitoring
New Relic
9.2
ScienceLogic SL1
Database monitoring
New Relic
8.1
ScienceLogic SL1
Threshold alerts
New Relic
8.6
ScienceLogic SL1
Predictive capabilities
New Relic
6.4
ScienceLogic SL1
Application performance management console
New Relic
8.1
ScienceLogic SL1
Collaboration tools
New Relic
6.5
ScienceLogic SL1
Out-of-the box templates to monitor applications
New Relic
7.5
ScienceLogic SL1
Application dependency mapping and thresholding
New Relic
7.4
ScienceLogic SL1
Virtualization monitoring
New Relic
7.7
ScienceLogic SL1
Server availability and performance monitoring
New Relic
8.5
ScienceLogic SL1
Server usage monitoring and capacity forecasting
New Relic
7.9
ScienceLogic SL1
IT Asset Discovery
New Relic
6.3
ScienceLogic SL1

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

ScienceLogic SL1

  • Graphing - Sciencelogic has highly configurable, high-quality graphs that make the display of mission-critical data very effective.
  • Customization - With a few exceptions, nearly everything in the system can be changed, modified, added or deleted to create your ideal monitoring environment.
  • "Power Packs" - The built-in packages provide a good level of out of the box functionality.
Britton Starr | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

  • Taking the auto backup of the devices will be one feature I would like to see in it.
  • Running the script on the devices feature will be very useful.
  • Firing the command on set of devices will be an added advantage.
Aditya Dev | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 7.9
Based on 5 answers
We migrated away from our 20-year-old homegrown solution and have no back-tracking capability.
ScienceLogic is a Cisco Partner and we are supported in ensuring their success.
ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 7.0
Based on 3 answers
The core functions are there.
The complexity is due to the complexity of the space.
The score is based on comfort (I no longer notice the legacy UI) and the promise that I see in the 8.12 Unified UI (a vast improvement).
It is also based on the fact that with 8.12, you can now do everything in the new UI but you still have the legacy UI as a fallback (which should now be unnecessary for new installations).
Further, the score is influenced by ScienceLogic being a Cisco Partner and while Cisco IT is a customer, we are also executing on internal expectations to make our partners successful by constructive (and sometimes pressured) criticism to better the platform.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
For us, monitoring needs to degrade gracefully. That means that, by design, you allow your monitoring system to begin giving you less and less information until an ultimate failure point. Our motto is Last-Down / First-Up and our deployment architecture reflects specific design choices to minimize being part of someone else's failure-mode.ScienceLogic SL1 at 8.12 provides a wealth of monitoring data. This comes at a cost as you scale up.Can you consume the wealth of monitoring data?Can you consume the wealth of warnings and errors that being to get generated as you scale up?There are challenges, most of which are due to our deployment design choices and scale.We are working with ScienceLogic to introduce Priority as a first-class data element. We've added this as a Custom Attribute for all of our CIs. We use this to distinguish between the failure of a development host vs the failure of our production website.The score represents the known opportunity for improvement that we see on our joint roadmaps.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
Care should be taken when creating dashboards which present all of the collected data available to you.We have many routers at work.Almost all of them have 10K interfaces on each one.Creating dashboards which present many different views of many different, large routers can create undue database load. (We're actively discouraging their use as a long-running process because each dashboard widget gets its own database connection, not a shared database connection.) We will kill all long running queries in the database if they run longer than 30 minutes.The database schema design makes interesting trade-off decisions (optimizing for ease of write at the expense of complex / cross-device reads). The new GraphQL schema model looks promising, but we're still waiting for that to begin to appear in the SL1 core functionality.Given enough hardware and budget, you can go a long ways before you start pushing the boundaries of the platform architecture.Being conservative in what you monitor for the vast majority of your CIs allows you to retain compute capacity for dashboards, runbook engines and the like.Having large routers or vCenters will require an upscaling of your data collector sizings just to complete the Device Component Map data collection.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 5.6
Based on 8 answers
We are working through the reproducibility cost-of-entry issues.
There is room for improvement, but I also clearly want to commend the support team for their responsiveness and remediations when our stacks have significant problems.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

In-Person Training

New Relic

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 9.1
Based on 1 answer
On the Cisco IT side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the Cisco IT platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 7.2
Based on 5 answers
Know your use case.
Know which inherent use case ScienceLogic approaches you with. (They still have a long history of Managed Service Provider that influences their thinking and they are learning to be self-aware and thoughtful about you rather than your deployment being just a templated deploy that they've done many times before.)

They are making progress, but your clear and persistent insistence on deployment according to your use case will help minimize problems.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

ScienceLogic SL1

We vetted many other platforms and continue to do so (SolarWinds, Prognosis IR, Zenoss, etc.) and find ScienceLogic to be the most well-rounded and extensible platform. That means that unlike other platforms that are limited once you roll out the standard offering, ScienceLogic can continue to evolve to handle those other platforms and situations while still providing a solid base functionality for the more common solutions.
Tim Reaves | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
Our deployment model is vastly different from product expectations.Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups.General Collection is our default collection group.Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors).Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs).We routinely test power in our data centers (yearly).Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary.Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

  • Flexibility in multi-tenancy allows us to tweak individual customers to allow us to properly alert and avoid SLA penalties for over-ticketing.
  • Provides performance data to reduce overall ecosystem costs in various platforms, such as over or undersized AWS resources.
  • Helps to maintain uptime and detect issues before they can become a full-blown outage, causing loss of faith from customers which ultimately hurts the bottom line.
Matthew Carter | TrustRadius Reviewer

Screenshots

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic Editions & Modules

Additional Pricing Details

ScienceLogic SL1

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ScienceLogic SL1 Editions & Modules

Edition
SL1 Infrastructure Health$01
SL1 Application Health$02
SL1 Service Health$03
SL1 Incident Automation$03
  1. per device
  2. per node
  3. per device
Additional Pricing Details

Rating Summary

Likelihood to Recommend

New Relic
8.5
ScienceLogic SL1
7.9

Likelihood to Renew

New Relic
8.0
ScienceLogic SL1
7.9

Usability

New Relic
9.0
ScienceLogic SL1
7.0

Reliability and Availability

New Relic
10.0
ScienceLogic SL1
7.3

Performance

New Relic
8.0
ScienceLogic SL1
7.3

Support Rating

New Relic
8.0
ScienceLogic SL1
5.6

In-Person Training

New Relic
ScienceLogic SL1
9.1

Implementation Rating

New Relic
8.5
ScienceLogic SL1
7.2

Scalability

New Relic
8.0
ScienceLogic SL1
7.3

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