What users are saying about

New Relic vs ScienceLogic SL1

New Relic
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Top Rated
251 Ratings
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ScienceLogic SL1
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Top Rated
270 Ratings

New Relic

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Top Rated
251 Ratings
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Score 8.4 out of 100

Based on 251 reviews and ratings

Free Signup

ScienceLogic SL1

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Top Rated
270 Ratings
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Score 7.7 out of 100

Based on 270 reviews and ratings

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Attribute Ratings

  • New Relic is rated higher in 3 areas: Likelihood to Recommend, Availability, Support Rating
  • ScienceLogic SL1 is rated higher in 4 areas: Likelihood to Renew, Usability, Performance, Implementation Rating
  • New Relic and ScienceLogic SL1 are tied in 1 area: Product Scalability

Likelihood to Recommend

8.5

New Relic

85%
111 Ratings
6.6

ScienceLogic SL1

66%
151 Ratings

Likelihood to Renew

7.3

New Relic

73%
10 Ratings
10.0

ScienceLogic SL1

100%
11 Ratings

Usability

5.8

New Relic

58%
5 Ratings
7.6

ScienceLogic SL1

76%
7 Ratings

Availability

10.0

New Relic

100%
2 Ratings
8.8

ScienceLogic SL1

88%
11 Ratings

Performance

8.0

New Relic

80%
2 Ratings
8.4

ScienceLogic SL1

84%
11 Ratings

Support Rating

7.7

New Relic

77%
7 Ratings
6.4

ScienceLogic SL1

64%
15 Ratings

In-Person Training

New Relic

N/A
0 Ratings
8.8

ScienceLogic SL1

88%
2 Ratings

Online Training

New Relic

N/A
0 Ratings
7.7

ScienceLogic SL1

77%
2 Ratings

Implementation Rating

7.0

New Relic

70%
9 Ratings
8.9

ScienceLogic SL1

89%
23 Ratings

Product Scalability

8.0

New Relic

80%
1 Rating
8.0

ScienceLogic SL1

80%
1 Rating

Likelihood to Recommend

New Relic

I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

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Anonymous | TrustRadius Reviewer
Verified User
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ScienceLogic SL1

ScienceLogic SL1 is well suited for all the environments, provided what you have in the ScienceLogic SL1 portal should work with taking today's advanced features in mind. ScienceLogic SL1 has great scope for a shared support environment, but customers are not opting in due to its limitations. ScienceLogic SL1 should focus, and thorough discussions should be organized, with SMEs for more to add as part of advanced features.

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Jagannath Prajapati | TrustRadius Reviewer
Jagannath Prajapati
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Pros

New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release

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Meraz Haque | TrustRadius Reviewer
Meraz Haque
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ScienceLogic SL1

  • Automation engine - easy to take scripted action on specific device events.
  • Automation action open source - the platform allows you to custom build snippet actions with Python to remediate any unhealthy event detected on devices.
  • Manager of managers - the platform has several ways of receiving inbound alerts and alarms not only from directly monitored devices but from 3rd-party solutions in the form of traps, emails and REST API connections.

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Rob Duram | TrustRadius Reviewer
Rob Duram
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Cons

New Relic

  • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
  • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
  • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
  • Sometimes it's tricky to determine which product to use to accomplish a task.

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Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer
Jim Locke, ITIL v3F, ITIL RCV
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ScienceLogic SL1

  • Ability to utilize Downstream Suppression within different organizations. Monitoring multiple organizations requires an all or none with downstream suppression.
  • Access and hooks to the product can be cumbersome and almost too granular.
  • No configuration management or Netflow data. These additions could be game-changers for the product.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

New Relic

General

Free Trial
—
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$0

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Incident Intelligence0.504
Free (Forever)$05
  1. per month per full user (after first free full user - unlimited free basic users)
  2. none
  3. per month per extra GB data ingest (after first free 100GB per month)
  4. per month per event (after first 1000 free events per month)
  5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—

ScienceLogic SL1

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$7.5 per month per node

ScienceLogic SL1 Editions & Modules

—
Additional Pricing Details
ScienceLogic SL1 offers four tiers: SL1 Advanced – Application Health, Automated Troubleshooting and Remediation Workflows SL1 Base – Infrastructure Monitoring, Topology & Event Correlation SL1 Premium – AI/ML-driven Analytics, Low-Code Automated Workflow Authoring SL1 Standard – Infrastructure Monitoring – with Agents, Business Services, Incident Automation, CMDB Synchronization, Behavioral Correlation To get pricing for each tier, please contact the vendor.

Likelihood to Renew

New Relic

New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Anonymous | TrustRadius Reviewer
Verified User
View all 10 answers on this topic

ScienceLogic SL1

ScienceLogic SL1 10.0
Based on 11 answers
We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).

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Anonymous | TrustRadius Reviewer
Verified User
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Usability

New Relic

New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

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Anonymous | TrustRadius Reviewer
Verified User
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ScienceLogic SL1

ScienceLogic SL1 7.6
Based on 7 answers
The core functions are there.
The complexity is due to the complexity of the space.
The score is based on comfort (I no longer notice the legacy UI) and the promise that I see in the 8.12 Unified UI (a vast improvement).
It is also based on the fact that with 8.12, you can now do everything in the new UI but you still have the legacy UI as a fallback (which should now be unnecessary for new installations)

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Anonymous | TrustRadius Reviewer
Verified User
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Reliability and Availability

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!

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Jayson E. Conry | TrustRadius Reviewer
Jayson E. Conry
View all 2 answers on this topic

ScienceLogic SL1

ScienceLogic SL1 8.8
Based on 11 answers
Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.

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Anonymous | TrustRadius Reviewer
Verified User
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Performance

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry | TrustRadius Reviewer
Jayson E. Conry
View all 2 answers on this topic

ScienceLogic SL1

ScienceLogic SL1 8.4
Based on 11 answers
The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)

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Matthew Carter | TrustRadius Reviewer
Matthew Carter
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Support Rating

New Relic

New Relic 7.7
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry | TrustRadius Reviewer
Jayson E. Conry
View all 7 answers on this topic

ScienceLogic SL1

ScienceLogic SL1 6.4
Based on 15 answers
In some cases and depending on the support representative support is good, but in general, it requires customer management of the case vs. vendor management of the cases....like pulling teeth... time-consuming, etc, etc. Also want to comment that this applies to the Technical Support Group and the PSO Group at ScienceLogic. Support appears to be degrading over the past few years vs getting better and I suspect this is a result of structural changes in support group e.g. off-shoring/subcontract support. The roll-out of a new case management system and self-support tool made obtaining support much more difficult.

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Anonymous | TrustRadius Reviewer
Verified User
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In-Person Training

New Relic

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 8.8
Based on 2 answers
On our side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.

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Anonymous | TrustRadius Reviewer
Verified User
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Online Training

New Relic

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.7
Based on 2 answers
Only cover the basic, the most powerfull part of the tool was not covered.

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Anonymous | TrustRadius Reviewer
Verified User
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Implementation Rating

New Relic

New Relic 7.0
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Travis Crowder | TrustRadius Reviewer
Travis Crowder
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ScienceLogic SL1

ScienceLogic SL1 8.9
Based on 23 answers
Implementations and upgrades over the years have mostly gone smoothly. We did run into some hurdles when we cutover from on-premise to their SaaS offering. However, the ScienceLogic team was transparent and did a good job working through issues. Now on SaaS, our environment performs better, has improved high availability, DR posture, and overall - upgrades tend to be smoother.

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Chris Ruffieux | TrustRadius Reviewer
Chris Ruffieux
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Alternatives Considered

New Relic

We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

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Anonymous | TrustRadius Reviewer
Verified User
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ScienceLogic SL1

SL1 is my monitoring and performance tool of choice.It has greater functionality, flexibility, scaling, and easier management than the competition (For example Logic Monitor, SolarWinds, Broadcom UIM, Kaseya).Cisilion selected SL1 because of its flexibility, wide coverage, and ability to bring everything together (removing silos).

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Andy Roughton | TrustRadius Reviewer
Andy Roughton
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Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry | TrustRadius Reviewer
Jayson E. Conry
View all 1 answers on this topic

ScienceLogic SL1

ScienceLogic SL1 8.0
Based on 1 answer
Our deployment model is vastly different from product expectations.Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups.General Collection is our default collection group.Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors).Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs).We routinely test power in our data centers (yearly).Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary.Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

New Relic

  • Gives us great visibility into what our services are doing at all times.
  • Alerts us quickly when there is a problem so we can address it with alacrity.
  • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

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Anonymous | TrustRadius Reviewer
Verified User
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ScienceLogic SL1

  • This product made it possible to monitor things we couldn't before and allows us to paint a clearer picture of branch health to management than we've ever had before.
  • Scienelogic is well suited to root cause analysis as well. If we find the underlying issue and fix it, we improve uptime, overall reliability, and customer/employee satisfaction.

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Britton Starr | TrustRadius Reviewer
Britton Starr
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Screenshots

New Relic

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