New Relic vs ScienceLogic SL1 | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 156 reviews and ratings

Score 7.8 out of 10

Based on 214 reviews and ratings

Feature Rating Comparison

New Relic

ScienceLogic SL1

Application monitoring

Database monitoring

Threshold alerts

Predictive capabilities

Application performance management console

Collaboration tools

Out-of-the box templates to monitor applications

Application dependency mapping and thresholding

Virtualization monitoring

Server availability and performance monitoring

Server usage monitoring and capacity forecasting

IT Asset Discovery

Pros

New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.

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Head of Development Technologies

Top Floor TechnologiesInternet, 11-50 employees

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Graphing - Sciencelogic has highly configurable, high-quality graphs that make the display of mission-critical data very effective.
Customization - With a few exceptions, nearly everything in the system can be changed, modified, added or deleted to create your ideal monitoring environment.
"Power Packs" - The built-in packages provide a good level of out of the box functionality.

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Senior Data Network Analyst

OneMainFinancial Services, 10,001+ employees

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Cons

Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Taking the auto backup of the devices will be one feature I would like to see in it.
Running the script on the devices feature will be very useful.
Firing the command on set of devices will be an added advantage.

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Network Engineer

CiscoComputer Networking, 10,001+ employees

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Likelihood to Renew

New Relic 8.0

Based on 9 answers

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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ScienceLogic SL1 7.9

Based on 5 answers

We migrated away from our 20-year-old homegrown solution and have no back-tracking capability.
ScienceLogic is a Cisco Partner and we are supported in ensuring their success.
ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).

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John "Frotz" Fa'atuai

SR. ENGINEER.IT ENGINEERING

Cisco SystemsComputer Networking, 10,001+ employees

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Usability

New Relic 9.0

Based on 3 answers

New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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ScienceLogic SL1 7.0

Based on 3 answers

The core functions are there.
The complexity is due to the complexity of the space.
The score is based on comfort (I no longer notice the legacy UI) and the promise that I see in the 8.12 Unified UI (a vast improvement).
It is also based on the fact that with 8.12, you can now do everything in the new UI but you still have the legacy UI as a fallback (which should now be unnecessary for new installations).
Further, the score is influenced by ScienceLogic being a Cisco Partner and while Cisco IT is a customer, we are also executing on internal expectations to make our partners successful by constructive (and sometimes pressured) criticism to better the platform.

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John "Frotz" Fa'atuai

SR. ENGINEER.IT ENGINEERING

Cisco SystemsComputer Networking, 10,001+ employees

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Reliability and Availability

New Relic 10.0

Based on 1 answer

we have never had any down time issues!!!

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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ScienceLogic SL1 7.3

Based on 1 answer

For us, monitoring needs to degrade gracefully. That means that, by design, you allow your monitoring system to begin giving you less and less information until an ultimate failure point. Our motto is Last-Down / First-Up and our deployment architecture reflects specific design choices to minimize being part of someone else's failure-mode.ScienceLogic SL1 at 8.12 provides a wealth of monitoring data. This comes at a cost as you scale up.Can you consume the wealth of monitoring data?Can you consume the wealth of warnings and errors that being to get generated as you scale up?There are challenges, most of which are due to our deployment design choices and scale.We are working with ScienceLogic to introduce Priority as a first-class data element. We've added this as a Custom Attribute for all of our CIs. We use this to distinguish between the failure of a development host vs the failure of our production website.The score represents the known opportunity for improvement that we see on our joint roadmaps.

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John "Frotz" Fa'atuai

SR. ENGINEER.IT ENGINEERING

Cisco SystemsComputer Networking, 10,001+ employees

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Performance

New Relic 8.0

Based on 1 answer

there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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ScienceLogic SL1 7.3

Based on 1 answer

Care should be taken when creating dashboards which present all of the collected data available to you.We have many routers at work.Almost all of them have 10K interfaces on each one.Creating dashboards which present many different views of many different, large routers can create undue database load. (We're actively discouraging their use as a long-running process because each dashboard widget gets its own database connection, not a shared database connection.) We will kill all long running queries in the database if they run longer than 30 minutes.The database schema design makes interesting trade-off decisions (optimizing for ease of write at the expense of complex / cross-device reads). The new GraphQL schema model looks promising, but we're still waiting for that to begin to appear in the SL1 core functionality.Given enough hardware and budget, you can go a long ways before you start pushing the boundaries of the platform architecture.Being conservative in what you monitor for the vast majority of your CIs allows you to retain compute capacity for dashboards, runbook engines and the like.Having large routers or vCenters will require an upscaling of your data collector sizings just to complete the Device Component Map data collection.

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John "Frotz" Fa'atuai

SR. ENGINEER.IT ENGINEERING

Cisco SystemsComputer Networking, 10,001+ employees

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Support Rating

New Relic 8.0

Based on 3 answers

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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ScienceLogic SL1 5.6

Based on 8 answers

We are working through the reproducibility cost-of-entry issues.
There is room for improvement, but I also clearly want to commend the support team for their responsiveness and remediations when our stacks have significant problems.

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John "Frotz" Fa'atuai

SR. ENGINEER.IT ENGINEERING

Cisco SystemsComputer Networking, 10,001+ employees

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In-Person Training

No score

No answers yet

No answers on this topic

ScienceLogic SL1 9.1

Based on 1 answer

On the Cisco IT side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the Cisco IT platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.

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John "Frotz" Fa'atuai

SR. ENGINEER.IT ENGINEERING

Cisco SystemsComputer Networking, 10,001+ employees

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Implementation Rating

New Relic 8.5

Based on 4 answers

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Systems Engineer

Penton MediaInformation Services, 1001-5000 employees

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ScienceLogic SL1 7.2

Based on 5 answers

Know your use case.
Know which inherent use case ScienceLogic approaches you with. (They still have a long history of Managed Service Provider that influences their thinking and they are learning to be self-aware and thoughtful about you rather than your deployment being just a templated deploy that they've done many times before.)

They are making progress, but your clear and persistent insistence on deployment according to your use case will help minimize problems.

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John "Frotz" Fa'atuai

SR. ENGINEER.IT ENGINEERING

Cisco SystemsComputer Networking, 10,001+ employees

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Alternatives Considered

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.

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Software Development Director

Fresh ConsultingInternet, 51-200 employees

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We vetted many other platforms and continue to do so (SolarWinds, Prognosis IR, Zenoss, etc.) and find ScienceLogic to be the most well-rounded and extensible platform. That means that unlike other platforms that are limited once you roll out the standard offering, ScienceLogic can continue to evolve to handle those other platforms and situations while still providing a solid base functionality for the more common solutions.

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Director of Managed Services

Fidelus TechnologiesInformation Technology and Services, 51-200 employees

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Scalability

New Relic 8.0

Based on 1 answer

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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ScienceLogic SL1 7.3

Based on 1 answer

Our deployment model is vastly different from product expectations.Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups.General Collection is our default collection group.Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors).Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs).We routinely test power in our data centers (yearly).Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary.Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)

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John "Frotz" Fa'atuai

SR. ENGINEER.IT ENGINEERING

Cisco SystemsComputer Networking, 10,001+ employees

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Return on Investment

New Relic helps us detect defects before our customers do.
New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
New Relic helps us notify the appropriate people rapidly when there are problems.

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Verified User

Engineer in Engineering

Research Company, 11-50 employees

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Flexibility in multi-tenancy allows us to tweak individual customers to allow us to properly alert and avoid SLA penalties for over-ticketing.
Provides performance data to reduce overall ecosystem costs in various platforms, such as over or undersized AWS resources.
Helps to maintain uptime and detect issues before they can become a full-blown outage, causing loss of faith from customers which ultimately hurts the bottom line.

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Systems Administrator

1901 GroupInformation Technology and Services, 201-500 employees

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Screenshots

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See All (6) ScienceLogic SL1 Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

New Relic Editions & Modules

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Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

ScienceLogic SL1 Editions & Modules

Edition

SL1 Infrastructure Health	$0¹
SL1 Application Health	$0²
SL1 Service Health	$0³
SL1 Incident Automation	$0³

per device
per node
per device

Additional Pricing Details

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Rating Summary

New Relic

ScienceLogic SL1

New Relic

ScienceLogic SL1

New Relic

ScienceLogic SL1

New Relic

ScienceLogic SL1

New Relic

ScienceLogic SL1

New Relic

ScienceLogic SL1

New Relic

ScienceLogic SL1

New Relic

ScienceLogic SL1

New Relic

ScienceLogic SL1

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