New Relic vs. Splunk On-Call

Wanting to have a developer friendly application that is highly extensible to help monitor and ensure high application availability, I believe New Relic is the best in class. As teams grow and if you want all engineers to have access to New Relic the pricing can get very expensive and would require working with your account rep to try and get a contract in place that fits business needs.

Incentivized

I recommend Splunk on-call is more suited where there are high incident queues; multiple teams need to be involved in handling a P1 severity issue. Multiple levels of escalation are needed environment where automated action is required. I recommend the solution for large-scale & medium-scale business units. For small-scale business units, I see the functional value is less.

Incentivized

• gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts.
• Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits
• Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay
• log managements of the logs the infrastructure is generating we can view logs through there only

Incentivized

• Easily assign work/tickets between multiple users
• Supports a wide variety of software integrations
• Easy to manage scheduling tool
• As part of the Splunk toolset, provides detailed levels of data analysis at our engineers fingertips

Incentivized

• I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end.
• It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data.
• It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM.

Incentivized

• The user interface can be furthe improved
• Licensing needs to be simplified and packaged as a bundle with other Splunk product like Enterprise Security
• Customer outreach can be further enhanced

Incentivized

The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.

Incentivized

It was a good solution with a good comprimise prize/features for our use cases

Incentivized

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Incentivized

Good usability, it could be improved

Incentivized

we have never had any down time issues!!!

Incentivized

there are times where browser cache will cause issues that require you to clear your browser before continuing.

Incentivized

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

Incentivized

VictorOps support has proven excellent for us. Because it is such a widely used tool, there is a lot of documentation on usage, and a large community of users to lean on. Also, many engineers have had experience working with VictorOps already, and the tool is so easy to setup / manage that much support isn't really necessary.

Incentivized

It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.

It was a good solution with a good comprimise prize/features for our use cases

Incentivized

• New Relic's APM is better than Datadog. Has better traces, and dashboards.
• The Apdex based alerts are accurate and work predictably even at a large scale.
• New Relic can become expensive as the volume of data ingested grows.
• Datadog has better dashboards and cross-service maps.

We selected New Relic because of better APM capabilities, and our teams ease of usage

Incentivized

Splunk On-Call integrates better with our Splunk Cybersecurity and Reporting products due to the same family tree of the same eco system. We were previously using built-in on-call from individual applications and while adequate, they were difficult to manage and support SLA varied greatly across different applications. In addition we also used xMatters which did not integrate well with SAP products nor Citrix products so we were still using more than a single on-call product which was solved by implementing Splunk On-Call

Incentivized

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

Incentivized

• New Relic has assisted to identify and solve several production issues and outages within minutes instead of hours and days.
• New Relic monitoring helped in proactive monitoring and helped to achieve better uptime and customer experience.
• New Relic APM assisted the Technology team to debug the functional and performance issues faster and hence made their work more effective.

Incentivized

• It runs our on call rotation so it makes it easy for us.
• It integrates with Slack so it makes it easy for us to manage through Slack.

Incentivized