Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OnPay
Score 8.1 out of 10
N/A
OnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to: • Run payroll • Automate taxes • Let employees do more themselves • Simplify HR processes • Offer benefits in any state OnPay is $40 plus $6 per person each month. The monthly fee includes integrations with QuickBooks, Xero, and time-tracking software, as well as all quarterly and year-end…
$40
per month
TriNet
Score 7.1 out of 10
N/A
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.N/A
Pricing
OnPayTriNet
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OnPayTriNet
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFirst month free, then $40 + $6 per employee each month.
More Pricing Information
Features
OnPayTriNet
Payroll Management
Comparison of Payroll Management features of Product A and Product B
OnPay
8.6
45 Ratings
6% above category average
TriNet
8.1
677 Ratings
1% above category average
Pay calculation7.542 Ratings8.2651 Ratings
Benefit plan administration6.813 Ratings7.9662 Ratings
Direct deposit files9.540 Ratings8.8614 Ratings
Salary revision and increment management9.931 Ratings8.0537 Ratings
Reimbursement management9.119 Ratings7.5329 Ratings
Support for external payroll vendors00 Ratings8.05 Ratings
Off-cycle/On-Demand payment00 Ratings8.1176 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
OnPay
-
Ratings
TriNet
7.0
620 Ratings
11% below category average
Employee demographic data00 Ratings7.1420 Ratings
Employment history00 Ratings7.0460 Ratings
Job profiles and administration00 Ratings6.7429 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.2517 Ratings
Organizational charting00 Ratings6.5353 Ratings
Organization and location management00 Ratings6.9370 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.7480 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
OnPay
-
Ratings
TriNet
7.0
425 Ratings
14% below category average
Approval workflow00 Ratings6.9343 Ratings
Balance details00 Ratings7.2405 Ratings
Annual carry-forward and encashment00 Ratings7.0326 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
OnPay
-
Ratings
TriNet
8.1
660 Ratings
0% below category average
View and generate pay and benefit information00 Ratings9.1638 Ratings
Update personal information00 Ratings8.4652 Ratings
View company policy documentation00 Ratings8.5549 Ratings
Employee recognition00 Ratings5.9185 Ratings
View job history00 Ratings8.6478 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
OnPay
-
Ratings
TriNet
1.0
1 Ratings
154% below category average
Tracking of all physical assets00 Ratings1.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
OnPay
-
Ratings
TriNet
7.4
546 Ratings
3% below category average
Report builder00 Ratings7.2462 Ratings
Pre-built reports00 Ratings7.5515 Ratings
Ability to combine HR data with external data00 Ratings7.5251 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
OnPay
-
Ratings
TriNet
8.0
540 Ratings
0% below category average
New hire portal00 Ratings8.3539 Ratings
Manager tracking tools00 Ratings7.7325 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
OnPay
-
Ratings
TriNet
6.5
81 Ratings
23% below category average
Corporate goal setting00 Ratings6.572 Ratings
Individual goal setting00 Ratings6.380 Ratings
Line-of sight-visibility00 Ratings6.670 Ratings
Performance tracking00 Ratings6.578 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
OnPay
-
Ratings
TriNet
7.3
148 Ratings
8% below category average
Performance plans00 Ratings7.0127 Ratings
Performance improvement plans00 Ratings7.2124 Ratings
Review status tracking00 Ratings7.1119 Ratings
Review reminders00 Ratings8.0126 Ratings
Multiple review frequency00 Ratings7.23 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
OnPay
-
Ratings
TriNet
7.2
60 Ratings
9% below category average
Candidate ranking00 Ratings8.21 Ratings
Candidate search00 Ratings6.957 Ratings
Candidate development00 Ratings6.453 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
OnPay
-
Ratings
TriNet
6.5
92 Ratings
17% below category average
Job Requisition Management00 Ratings6.570 Ratings
Company Website Posting00 Ratings5.51 Ratings
Publish to Social Media00 Ratings5.056 Ratings
Job Search Site Posting00 Ratings6.470 Ratings
Duplicate Candidate Prevention00 Ratings9.11 Ratings
Applicant Tracking00 Ratings6.674 Ratings
Notifications and Alerts00 Ratings6.782 Ratings
Best Alternatives
OnPayTriNet
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OnPayTriNet
Likelihood to Recommend
7.8
(45 ratings)
7.1
(693 ratings)
Likelihood to Renew
9.1
(2 ratings)
9.1
(44 ratings)
Usability
9.1
(15 ratings)
7.4
(588 ratings)
Availability
9.1
(1 ratings)
8.4
(10 ratings)
Performance
9.1
(1 ratings)
7.9
(10 ratings)
Support Rating
9.1
(15 ratings)
7.1
(674 ratings)
In-Person Training
-
(0 ratings)
8.0
(5 ratings)
Online Training
-
(0 ratings)
8.9
(5 ratings)
Implementation Rating
9.1
(2 ratings)
3.7
(25 ratings)
Configurability
9.1
(1 ratings)
8.4
(9 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
9.0
(6 ratings)
Product Scalability
9.1
(1 ratings)
8.4
(10 ratings)
Professional Services
-
(0 ratings)
5.0
(1 ratings)
Vendor post-sale
9.1
(1 ratings)
9.0
(10 ratings)
Vendor pre-sale
9.1
(1 ratings)
7.9
(10 ratings)
User Testimonials
OnPayTriNet
Likelihood to Recommend
OnPay
I'd say if you had someone who wasn't educated on how Payroll should be setup and function OnPay is less ideal. But even then you've got things so well setup and cost efficient, they could afford to put some focus on training. In my mind I imagine OnPay is the best solution for small to mid, even early large, company Payroll processing. We're a small company so I'm unaware of the options provided to streamline importing of large group payrolls, but that might be an area where the interface could provide challenges.
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TriNet
The level of benefits and cost is very attractive for smaller companies, who normally would not be able to offer "big company benefits" if they had to manage each of these benefits directly with a broker or other. Has been a very position employee acquisition and retention feature for our small company of 50 employees. TriNet is not for you if you prefer to customize all of your employee benefits programs and other offerings. TriNet is one approach, and either you can make it work, or it may not be for you.
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Pros
OnPay
  • Communication - From my first call I was so impressed at the level of care and compassion OnPay expressed. I was assigned specific employees who were available in the sign up process to walk me through each step and to answer all my questions. I know some of my questions were probably "stupid" but OnPay never minded answering them and I was always treated with respect.
  • On Boarding - The nightmare I had experienced with a competitor became a dream with OnPay. They said if I would authorize them to sign onto my account they would take care of the sign up process. And they did!!! They also did it correctly. All of the numbers and information was error free. The only information I was required was input was direct deposit bank information.
  • Resolving an Issue - I have only had one issue that needed to be resolved. The person I talked to had to check with another person for an answer but she stayed on the line with me to make sure the problem was resolved. Then I received a follow up email outlining exactly what action they had taken.
  • Ease of using the website - I can find what I am looking for! I like the verification code. And every time I sign on to my account the red heart by our company name makes me smile.
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TriNet
  • state final pay compliance - we have employees in every state and it is nice to be able to rely on the fact that we are always compliant when people leave
  • Leave administration - I love not having to manage employees leaves
  • VOE - I love that we could give away VOE's. Simply scan and send to TriNet
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Cons
OnPay
  • You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate.
  • The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate.
  • Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file.
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TriNet
  • System can be challenging to navigate for employees with multiple nav options on left and upper areas or subjects are not easily related to what is in their mind; multiple handbooks and similar
  • Customer service has improved in the last year but there is still room for improvement. Some tickets/cases simply take way too long with little communication while open. Best improvement is putting more power in the hands of the front line.
  • Managing unusual circumstances with payroll
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Likelihood to Renew
OnPay
Service has been fantastic. We will continue to use OnPay and continue to recommend it to other businesses.
Read full review
TriNet
This is one stop shopping perse. They provide tools for Benefits and 401k. There reports are easy to read and the support given from Trinet support is awesome. Having everything in one place is best then having multiple places for things. Why change if things are working well? All the information is all there when needed.
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Usability
OnPay
OnPay is very easy to use. The computer interface is setup very well. You can quickly add people, enter your Payroll, print reports, etc. If your Payroll doesn't change from pay period to pay period (example, salaried employees) it takes mere seconds to enter in your Payroll.
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TriNet
Compared to other PEOs we have used, the TriNet platform is both powerful and user friendly. Both the employee and admin views are extremely easy to navigate and, with the exception of time off tracking, we only hear positive feedback from employees. Overall, it is a solid and versatile platform.
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Reliability and Availability
OnPay
OnPay immediately responds to any of my inquiries.
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TriNet
They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes
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Performance
OnPay
No complaints on OnPay's integration with Xero.
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TriNet
Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous
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Support Rating
OnPay
OnPay is very quick and somewhat thorough on providing support to questions we have had, particularly in respond to letters received from the IRS where we needed clarification (and piece-of-mind) that we were paying the proper state and federal taxes and that they were being calculated correctly. However, some of this feedback would not have been needed if OnPay were to send a summary email, perhaps quarterly, summarizing the payments that have been made. While it is possible to find out this information of the website, it is sometimes hard to navigate to the correct location if you are not conversant with tax language and know exactly what you are looking for and where to find it.
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TriNet
We don't need to use the Customer Service features often, but when we do, the team is quick to respond and very knowledgeable about our needs. Once again, making our time in the system minimal allows us to focus on growing our business.
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In-Person Training
OnPay
No answers on this topic
TriNet
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
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Online Training
OnPay
No answers on this topic
TriNet
Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
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Implementation Rating
OnPay
Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch
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TriNet
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
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Alternatives Considered
OnPay
OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than When I Work. My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.
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TriNet
TriNet worked with our smaller employee headcount and offered coverage for both the US and Canada. And we switched from Insperity because of the cost savings which were significant. I liked Insperity but TriNet has been an excellent firm to work with as well.
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Contract Terms and Pricing Model
OnPay
No answers on this topic
TriNet
I was not part of the process
Read full review
Scalability
OnPay
OnPay works.
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TriNet
Cause it can be used as mentioned for sites and departments. Or even if employees work out of state and not at the HQ the the employer. Trinet makes is easy to do for payroll in other states as well.
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Professional Services
OnPay
No answers on this topic
TriNet
Not sure it was used or not as the implementation was completed before I started working for the company
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Return on Investment
OnPay
  • Cut our payroll fees by more than half of what was being paid to CPA firm
  • Save time in dealing with CPA firm for payroll returns and filing
  • Could easily generate various payroll related reports..even from the past....this was not possible with the CPA firm previously used
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TriNet
  • I mainly used the ATS and I had to do a lot of extra work than other ATS's I have used in the past.
  • When hiring a candidate, transferring the information from the ATS to the HRIS is nil, there is a lot you have to manually put in, which can be very frustrating.
  • I like the way how I can upload a candidates resume seamlessly.
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ScreenShots

OnPay Screenshots

Screenshot of Full-service payrollScreenshot of Multiple pay rates and schedulesScreenshot of Employee self-onboarding and org charts are built-inScreenshot of e-signable offer lettersScreenshot of Calendars, where PTO is managed and approvedScreenshot of Centralized finances, viewed with over 20 reports for analyzing employment-related expenses