What users are saying about
54 Ratings
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Top Rated
2141 Ratings
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

TeamViewer

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Top Rated
2141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Cloud PBX

    8.9

    Rakuten Viber

    89%

    TeamViewer

    Feature Set Not Supported
    N/A
    Rakuten Viber ranks higher in 5/5 features

    Hosted PBX

    8.5
    85%
    6 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.1
    91%
    8 Ratings
    N/A
    0 Ratings

    User templates

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Call reports

    9.5
    95%
    9 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    8 Ratings
    N/A
    0 Ratings

    Call Management

    8.8

    Rakuten Viber

    88%

    TeamViewer

    Feature Set Not Supported
    N/A
    Rakuten Viber ranks higher in 5/5 features

    Answering rules

    8.6
    86%
    9 Ratings
    N/A
    0 Ratings

    Call recording

    9.0
    90%
    9 Ratings
    N/A
    0 Ratings

    Call park

    8.5
    85%
    4 Ratings
    N/A
    0 Ratings

    Call screening

    8.4
    84%
    9 Ratings
    N/A
    0 Ratings

    Message alerts

    9.5
    95%
    14 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    9.2

    Rakuten Viber

    92%

    TeamViewer

    Feature Set Not Supported
    N/A
    Rakuten Viber ranks higher in 4/4 features

    Video conferencing

    8.6
    86%
    13 Ratings
    N/A
    0 Ratings

    Audio conferencing

    9.1
    91%
    13 Ratings
    N/A
    0 Ratings

    Video screen sharing

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Instant messaging

    9.9
    99%
    9 Ratings
    N/A
    0 Ratings

    Mobile apps

    10.0

    Rakuten Viber

    100%

    TeamViewer

    Feature Set Not Supported
    N/A
    Rakuten Viber ranks higher in 2/2 features

    Mobile app for iOS

    10.0
    100%
    17 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    10.0
    100%
    17 Ratings
    N/A
    0 Ratings

    Remote Administration

    Rakuten Viber

    Feature Set Not Supported
    N/A
    8.3

    TeamViewer

    83%
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.0
    90%
    289 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    272 Ratings

    Instant message

    N/A
    0 Ratings
    7.9
    79%
    250 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.4
    84%
    74 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.4
    74%
    187 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    8.9
    89%
    284 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    230 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.4
    84%
    243 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.4
    84%
    80 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    182 Ratings

    Session record

    N/A
    0 Ratings
    8.0
    80%
    178 Ratings

    Annotations

    N/A
    0 Ratings
    8.4
    84%
    90 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.3
    83%
    107 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    224 Ratings

    Attribute Ratings

    • Rakuten Viber is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.7

    Rakuten Viber

    87%
    18 Ratings
    8.3

    TeamViewer

    83%
    331 Ratings

    Likelihood to Renew

    Rakuten Viber

    N/A
    0 Ratings
    8.6

    TeamViewer

    86%
    52 Ratings

    Usability

    Rakuten Viber

    N/A
    0 Ratings
    8.6

    TeamViewer

    86%
    32 Ratings

    Availability

    Rakuten Viber

    N/A
    0 Ratings
    9.0

    TeamViewer

    90%
    5 Ratings

    Performance

    Rakuten Viber

    N/A
    0 Ratings
    9.0

    TeamViewer

    90%
    5 Ratings

    Support Rating

    8.8

    Rakuten Viber

    88%
    13 Ratings
    7.8

    TeamViewer

    78%
    63 Ratings

    In-Person Training

    Rakuten Viber

    N/A
    0 Ratings
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    Rakuten Viber

    N/A
    0 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    Rakuten Viber

    N/A
    0 Ratings
    10.0

    TeamViewer

    100%
    13 Ratings

    Product Scalability

    Rakuten Viber

    N/A
    0 Ratings
    9.0

    TeamViewer

    90%
    3 Ratings

    Likelihood to Recommend

    Rakuten Viber

    As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue)Overall that is the only issue that is present or consistent.
    Alexis Blanco | TrustRadius Reviewer

    TeamViewer

    We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.
    Anonymous | TrustRadius Reviewer

    Pros

    Rakuten Viber

    • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
    • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
    • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
    • You can see the status of your messages.
    Filip Witkowski | TrustRadius Reviewer

    TeamViewer

    • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
    • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
    • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
    • Since the application has matured over the years, it has great support both from the publisher and general internet support.
    Anonymous | TrustRadius Reviewer

    Cons

    Rakuten Viber

    • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
    • It contains enormous amounts of adds.
    • There is file sharing limit.
    Tigran Petrosyan | TrustRadius Reviewer

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Richard Hogan | TrustRadius Reviewer

    Pricing Details

    Rakuten Viber

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0.019 Per Minute

    Rakuten Viber Editions & Modules

    Edition
    USA$0.0191
    UK$0.0191
    1. Per Minute
    Additional Pricing Details

    TeamViewer

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $24.9 per month (billed annually)

    TeamViewer Editions & Modules

    Edition
    Business$50.901
    Premium$102.902
    Corporate$206.903
    Remote Access$24.904
    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User
    Additional Pricing Details

    Likelihood to Renew

    Rakuten Viber

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 8.6
    Based on 52 answers
    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Anonymous | TrustRadius Reviewer

    Usability

    Rakuten Viber

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 8.6
    Based on 32 answers
    I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Rakuten Viber

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.0
    Based on 5 answers
    Always available if setup correctly.
    Jackie Ramos | TrustRadius Reviewer

    Performance

    Rakuten Viber

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.0
    Based on 5 answers
    The application is built on VNC which is a very stable technology.
    Mike Robinson | TrustRadius Reviewer

    Support Rating

    Rakuten Viber

    Rakuten Viber 8.8
    Based on 13 answers
    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Victoria L. | TrustRadius Reviewer

    TeamViewer

    TeamViewer 7.8
    Based on 63 answers
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Andrew Shannon | TrustRadius Reviewer

    Online Training

    Rakuten Viber

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 6.0
    Based on 3 answers
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Jordan Paquette | TrustRadius Reviewer

    Implementation Rating

    Rakuten Viber

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 10.0
    Based on 13 answers
    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Rakuten Viber

    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Samira Islam Resmi | TrustRadius Reviewer

    TeamViewer

    When I tried LogMeIn and VNC, I discovered that TeamViewer was more reliable, quicker to set up, and more consistent in terms of connection stability and reliability. All in all, it is a more cost-effective and efficient solution that can be deployed without the need to open firewall ports and can be installed effortlessly by any end-user.
    Jerica Gilley | TrustRadius Reviewer

    Scalability

    Rakuten Viber

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.0
    Based on 3 answers
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Jackie Ramos | TrustRadius Reviewer

    Return on Investment

    Rakuten Viber

    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Liz Wade | TrustRadius Reviewer

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Manuel Hernandez | TrustRadius Reviewer

    Screenshots

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