TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Teams

    Score8.3 out of 10
    N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    Slack

    Score9 out of 10
    N/ASlack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…

    $8.75

    per month per user

    Pricing
    Microsoft TeamsSlack
    Editions & Modules
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    Free
    $0
    Pro
    $7.25*
    per month per user
    Business+
    $12.50*
    per month per user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Microsoft TeamsSlack
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts are available for non profit organizations.*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
    More Pricing Information
    Community Pulse
    Microsoft TeamsSlack
    Considered Both Products
    Microsoft
    Chose Microsoft Teams
    Microsoft Teams offers a much more integrated experience between their chat and video call function compared to Google Chat and Slack. Both other tools are much better for internal communications are they have simpler UI without other features. Whereas Microsoft Teams can be …
    Incentivized
    Chose Microsoft Teams
    We use both Slack and Teams. We use Slack for most internal meetings and chats. We only use Teams because our larger company requires it, and many of our external customers already have it installed. If we could get customers to use Slack, we would drop Teams in a heartbeat. If …
    Incentivized
    Chose Microsoft Teams
    I love Slack and the functionality it has! However, it lets itself down that you can't have client meetings through it / need to use another app like Google Meet for the meetings. It just is more apps/logins needed for employees = time that could be used doing other things.

    Goog…
    Incentivized
    Chose Microsoft Teams
    I think Teams is closest to Slack but much more ubiquitous and also much more user friendly. I do think products like Webex and Zoom seem to have a little more preference for large scale meetings and it's based mostly on reliability and usability. In addition, Teams tie it …
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams is a complementary tool I used in my software panel. So it can cover many cases where partners are not using the same tools as the ones used in my firm. It is a complementary tool with other ones like Miro, Slack, and Jira, for example, in order to facilitate …
    Incentivized
    Chose Microsoft Teams
    I only use Teams because I am forced by my employer. I think Slack is far superior - it just works.
    Incentivized
    Chose Microsoft Teams
    I prefer using Slack for text and quick video/audio calls. It is easy and has features like GIFs and other integrations built in. It's a nice one button way to communicate. We use Zoom for our more structured meetings and I use Zoom for my training sessions because I can plug …
    Incentivized
    Chose Microsoft Teams
    MS Teams is the worst as compared to other tools in the market. Slack, Discord are way way better than MS Teams. I believe way more advanced than MS Team could ever achieve. I am really not sure how this trashy and buggy tool manage to get 8/10 on this platform. Shame.
    Incentivized
    Chose Microsoft Teams
    Teams has very similar virtual meeting capabilities to Zoom, however it can sometimes lack in connectivity reliability compared to Zoom. It also lacks some key features vs. Zoom, such as the ability to manage breakout rooms multiple times in the same meeting invite.

    Compared to S…
    Incentivized
    Chose Microsoft Teams
    Although competitors such as Slack and Webex can really stand up to MS Teams, our organization chose Teams as the predominant work communicator. Working within this decision, we are overall happy with the feature set that Teams provides. In my opinion, the advantages of its …
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams is becoming the norm for a lot of companies. I can't say that it beats Slack in every respect but, from my limited experience with Slack, I would say Microsoft Teams is initially easier to use and understand. When it comes to integrations, however, Slack still …
    Incentivized
    Chose Microsoft Teams
    As compared to other tools, I would prefer Microsoft Teams as it is easier to adapt and very user-friendly, as all the people in your team from different ages should be able to navigate and use the tools to the full extent. Without having to reach out to people for help on how …
    Incentivized
    Chose Microsoft Teams
    Seamless integration with different files saved on OneDrive that are automatically compatible with Microsoft Teams. Ability to create different types of groups with different security levels allowing to keep the company data secured and project an organized system and processes …
    Incentivized
    Chose Microsoft Teams
    We're required to use Microsoft Teams as I assume we get it free as part of our enterprise MS Office Suite agreement.
    Incentivized
    Chose Microsoft Teams
    UI is so much smooth to use. As we have to use this collaboration tool daily for connecting with team members Microsoft Teams give mor smooth experience. Everything is categorized on different tab, chat, teams, calander, calls. We can easily navigate through out the …
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams blows the other applications out of the water with its capabilities, tools, convenience, and even price. You can do more with Microsoft Teams and pay less.
    Incentivized
    Chose Microsoft Teams
    Price
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams is easily accesible and is fast unlike others.
    Incentivized
    Chose Microsoft Teams
    We chose primarily because of the promised integration with the Microsoft Business Suite - which it mostly delivers on. That does give Teams an obvious advantage over competitors. IMHO Teams has a richer, more mature feature set, and the experience is more reliable and stable. …
    Incentivized
    Chose Microsoft Teams
    • Microsoft Teams has a lot of features
    • it's well integrated with all other Microsoft products
    • It has a user-friendly desktop and mobile applications
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams is a centralized application and integrates to all O365 application suite, this allows any company to have everything at reach, applications, data stored, sharepoint and so on. You can set up meetings and record them which is an advantage because you dont need …
    Incentivized
    Chose Microsoft Teams
    For our particular use case, which is collaboration across teams sitting in different geographies in a fast-paced sales organization, Microsoft Teams is just the perfect platform to bring everyone together. Teams helps you keep the dialogue strictly professional which is good …
    Incentivized
    Chose Microsoft Teams
    Different teams can be created in Microsoft Teams. Communication can happen in the channels of these teams along with document sharing and collaboration with other members who have joined that team. It supports various file formats. Microsoft Teams integrates well with other …
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams is living up to our expectations, we are able to achieve back our return on investment. Not just the investment or revenue but we have successfully achieved our business goal. The communication both inbound and outbound has been at par with our expectations and …
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams is more intuitive, clearer to use, and has more in-depth features.
    Incentivized
    Salesforce
    Chose Slack
    Before using Slack, I worked with Microsoft Teams. Teams is good for meeting and works well with microsoft 365, but I found Slack easier for day-to-day communication.
    Incentivized
    Chose Slack
    Microsoft Teams feels clunky in comparison to Slack. Slack feels more versatile and intuitive, and much more tech minded then Microsoft Teams does. I would say Microsoft Teams may have the advantage if your business is fully with Microsoft (ie the full Office suite), but other …
    Incentivized
    Chose Slack
    I've dabbled with Microsoft Teams and Zoom's chat features in past roles at startups. Teams integrates well with Office but feels clunky for quick searches and daily chats. Zoom is great for video but lacks robust file sharing and app integrations. Slack wins for us with its …
    Incentivized
    Chose Slack
    Teams and Slack both have Pros and Cons. We use both for communicating. Microsoft Teams is good from the prospective that you can set up Distribution Groups and Private Groups for sharing out links from One Drive and Sharepoint. The integration is built in so that all the …
    Incentivized
    Chose Slack
    To me, there is no competition between Slack and Microsoft Teams. In my opinion, Slack crushes MS Teams in every regard and is a pleasure to use. I think MS Teams on the surface looks like it has a comparable feature set, but when you actually USE the app, there's no question: …
    Incentivized
    Chose Slack
    I far prefer Microsoft Teams, but my company selected Slack.
    Incentivized
    Chose Slack
    Slack was more of a company directive. Teams has its strengths. But Slack definitely seems more mature in terms of features that engineering teams love. Video conferencing is much better in teams.
    Incentivized
    Chose Slack
    I think it stacks. I haven't seen those products in the last few years, but I feel like the way Slack has evolved and how much integration it has with Salesforce. I don't think any of the other tools I've seen do that.
    Incentivized
    Chose Slack
    In my opinion, the closest to Slack in terms of UI is Discord. But Slack is much more professional with more functionalities that doesn't require very technical knowledge (good for our older staff who began their digital journey within the last decade). In terms of workflow …
    Incentivized
    Chose Slack
    better price and less spam with Slack. It was the best decision to switch to this communication platform for our company. We would do it again if given the opportunity.
    Incentivized
    Chose Slack
    Teams has an edge over Slack as teams is also a meeting platform Copilot by teams is very well integrated tot eams making it super easy to use AI without extra steps and additional integrations Teams is also great with long messages / rewording messages and any vocabulary …
    Incentivized
    Chose Slack
    In comparison to Teams, I think Slack is a much nicer platform to use. If your technology department allows you to integrate third party applications, it can work really well paired with zoom, sharepoint etc. I think for many mid sized businesses it can be a good fit to enhance …
    Incentivized
    Chose Slack
    No, I use many. I use Google Meet, I use teams, I use many others. Again, it's the same, not many things, but if I'm repeating myself, it's all about sharing the information, how quickly it's effective, the quality is good, the huddle is fine, you can share all the, so all the …
    Incentivized
    Chose Slack
    Slack holds up fairly well with the others. They all have the same basic features. Where they do differ is the execution. You can tell that for Teams and Discord, they had Slack in mind when they were designing their system. These two would be the closest to Slack, even in …
    Incentivized
    Chose Slack
    Teams is better to schedule meetings with and integrates with Outlook well, but that leads to duplicate notifications for things, which is distracting and a waste of time. Messaging in Teams not great compared to Slack, and has the potential to have people outside your …
    Incentivized
    Chose Slack
    Ease of use is a game-changer. Slack works so intuitively. People started collaborating automatically, and digital communities started to appear. We haven't seen that kind of engagement with other tools or workflows. It makes working together fun, and that is something that …
    Incentivized
    Chose Slack
    It's just an actual messaging soft ware to use, compard to other that can be underwhelming or just not useful when your company is growing, Slack keep unity and option for communication that caters anyone, depending on what they feel comfortable and with what type or works they …
    Incentivized
    Chose Slack
    Teams is not available officially for Linux.
    Incentivized
    Chose Slack
    Slack has a big fan community by developers - its a very geeky tool. I don't think it has any big benefits
    Incentivized
    Chose Slack
    Top, easily
    Incentivized
    Chose Slack
    Slack's UX is more 'fun'. It uses bright colors and fun verbiage to encourage communication with team-mates in new ways.
    Incentivized
    Chose Slack
    Partial to Slack due to longevity of using the platform.
    Incentivized
    Chose Slack
    Slack is far better. It has better features. It’s easier to use and the pricing is usually better. It is far more superior in terms of usability on boarding sophistication of the features and user experience. it makes it very easy to scale and the pricing is very good. I would …
    Incentivized
    Chose Slack
    Slack > Teams, but if a company's infrastructure is Microsoft, you have to use Teams. Slack + Zoom has been a good combo for chat + calls.
    Incentivized
    Key User Insights
    Would buy again
    90%
    Would buy again
    255 Answers
    97%
    Would buy again
    504 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    225 Answers
    99%
    Delivers good value for the price
    427 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    255 Answers
    98%
    Happy with the feature set
    511 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    144 Answers
    98%
    Lived up to sales and marketing promises
    295 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    174 Answers
    99%
    Implementation went as expected
    330 Answers
    TrustRadius Insights
    Microsoft TeamsSlack
    Highlights

    TrustRadius
    Research Team Insight
    Published

    Features
    Microsoft TeamsSlack
    Project Management
    Comparison of Project Management features of Microsoft Teams and Slack
    Feature
    Microsoft Teams
    8.2
    241 Ratings
    6% above category average
    Slack
    7.9
    629 Ratings
    3% above category average
    Task Management8.1179 Ratings7.6430 Ratings
    Gantt Charts8.196 Ratings6.961 Ratings
    Scheduling8.3208 Ratings7.8364 Ratings
    Workflow Automation8.4126 Ratings8.0396 Ratings
    Mobile Access8.2229 Ratings9.4602 Ratings
    Search7.7212 Ratings8.2609 Ratings
    Visual planning tools8.5143 Ratings7.2275 Ratings
    Communication
    Comparison of Communication features of Microsoft Teams and Slack
    Feature
    Microsoft Teams
    8.0
    251 Ratings
    1% above category average
    Slack
    8.7
    637 Ratings
    9% above category average
    Chat9.0250 Ratings9.6636 Ratings
    Notifications8.5249 Ratings8.7633 Ratings
    Discussions8.7235 Ratings9.2621 Ratings
    Surveys8.2146 Ratings8.1413 Ratings
    Internal knowledgebase8.6157 Ratings7.8412 Ratings
    Integrates with GoToMeeting6.547 Ratings8.9110 Ratings
    Integrates with Gmail and Google Hangouts5.743 Ratings8.7182 Ratings
    Integrates with Outlook9.1155 Ratings8.9120 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Microsoft Teams and Slack
    Feature
    Microsoft Teams
    8.2
    236 Ratings
    2% above category average
    Slack
    8.4
    604 Ratings
    5% above category average
    Versioning8.6168 Ratings8.2327 Ratings
    Video files8.4202 Ratings8.1541 Ratings
    Audio files8.8200 Ratings8.4527 Ratings
    Document collaboration8.9216 Ratings7.9430 Ratings
    Access control8.6198 Ratings8.3411 Ratings
    Advanced security features8.5158 Ratings8.3362 Ratings
    Integrates with Google Drive5.353 Ratings9.0211 Ratings
    Device sync8.6172 Ratings9.0455 Ratings
    Best Alternatives
    Microsoft TeamsSlack
    Small Businesses
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft TeamsSlack
    Likelihood to Recommend
    8.7
    (329 ratings)
    9.1
    (640 ratings)
    Likelihood to Renew
    9.0
    (12 ratings)
    10.0
    (25 ratings)
    Usability
    8.7
    (114 ratings)
    9.0
    (256 ratings)
    Availability
    9.0
    (1 ratings)
    10.0
    (2 ratings)
    Performance
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    Support Rating
    8.0
    (114 ratings)
    10.0
    (68 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.9
    (5 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    6.3
    (7 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.8
    (2 ratings)
    Product Scalability
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Professional Services
    7.0
    (7 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Microsoft TeamsSlack
    Likelihood to Recommend
    Microsoft
    It's amazing as a daily driver for team communication, and document search/store. Also, if you're doing a lot of LONG meetings and have trouble remembering details, the AI summarization is amazing and convenient. It just works. I'm not saying I always do this, of course, but if I need to 'skim' instead of really digging into every detail from a meeting, the AI-generated summary is generally good enough that I can get away with it.
    Read full review
    Salesforce
    Slack is ideal for Scrum and agile teams that need continuous communication during sprint planning, daily stand-ups, backlog refinement, testing, and retrospectives. Slack is well-suited for maintaining team knowledge through searchable conversations and dedicated channels, where experienced team members help onboard new QA analysts.
    Read full review
    Pros
    Microsoft
    • All in one communication for Teams.
    • High quality and reliable both audio and video meetings.
    • Well organized and clear instant chat.
    • Excellent security features.
    • Beautiful integration with 3rd party tools and systems.
    • Perfect compatibility with windows ,android and iOS.
    • Allow meetings recordings for later us or sharing with teams that missed the live.
    Incentivized
    Read full review
    Salesforce
    • Customer issues: Threads feature allows us to group a particular issue in a single thread and discuss within that thread. I can use the thread link to embed in JIRA ticket for tracking progress in JIRA (which is our details engineering tracking system).
    • Ability to add folder to Slack channel helps keep important information, documents easily accessible. e.g., we use this to keep a "ramp up" folder that can be used by any new joiner.
    • Global search is effective when I forget which group a particular message was in.
    Read full review
    Cons
    Microsoft
    • The webinars feature has some missing functionally such as the ability for all users to use the Q&A feature (only those with a Microsoft Teams account can use it now), the ability to upload documents for attendees to easily access and download, and the ability for presenters and organizers to easily chat amongst themselves throughout the webinar.
    • The "Channels" organization hierarchy could be more clear. If you have several channels set up, it can get clunky and hard to find the specific channel you are looking for.
    • The MS Planner tool lacks functionality and organization. You cannot assign more than one person to a task and it's confusing when you try to share tasks with people - it would be nice if they were automatically added to someone's calendar.
    Incentivized
    Read full review
    Salesforce
    • Would love a better integration with GitHub. For example, notifications when your PR is updated, when review is requested, @-mention in comments, etc.
    • Improved "Later" tab, for example the ability to create to-do lists or making the "Later" tab into a more powerful to-do list (annotate items with notes)
    • More powerful integrations, e.g. Google Calendar could render a calendar view within Slack, rather than sending the daily schedule
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Incentivized
    Read full review
    Salesforce
    To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.
    Incentivized
    Read full review
    Usability
    Microsoft
    If you have the full Microsoft Office suite, it works really well because it's integrated well within its ecosystem, but if not, it can be annoying because it tries to open a shared file in the web versions of the file equivalents. The web version is also a bit slow, and the login is very difficult to handle if you have multiple Microsoft or Outlook accounts.
    Incentivized
    Read full review
    Salesforce
    Slack has good usability. Devs that are not familiar with the platform are able to jump into conversations and start sharing code and links within just minutes. Non developers are also able to understand the layout such as the Project Managers that are keeping the projects on track. We have not seen any tickets where employees are having trouble understanding Slack.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    Rare, but outages do happen
    Incentivized
    Read full review
    Salesforce
    Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
    Incentivized
    Read full review
    Performance
    Microsoft
    Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
    Incentivized
    Read full review
    Salesforce
    Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    The overall support provided by Microsoft for Microsoft Teams has been quite good but there is still some room for improvements. Microsoft needs to proactively work on fixing the open bugs in order to provide a seamless experience to the users. But over the service and experience provided by the Microsoft team have been quite satisfactory.
    Incentivized
    Read full review
    Salesforce
    Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.
    Incentivized
    Read full review
    Implementation Rating
    Microsoft
    I find everything I need for my day-to-day work.
    Incentivized
    Read full review
    Salesforce
    I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    Microsoft Teams offers a much more integrated experience between their chat and video call function compared to Google Chat and Slack. Both other tools are much better for internal communications are they have simpler UI without other features. Whereas Microsoft Teams can be used for more critical conversations, particularly between external companies, and has been very useful in sales conversations which is what we chose it for when speaking to companies that work exclusively through Microsoft.
    Incentivized
    Read full review
    Salesforce
    I like Slack better than ClickUp, because I would spend 30-60 minutes a day updating my ClickUp tasks. The way ClickUp was used was very micromanaging. I billed by the hour, so I was willing to put in the time to alert the boss what tasks I was working on.
    One of my jobs used Hive - I mostly just ran it in the background in case anyone messaged me. I did not use it often.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Read full review
    Salesforce
    No answers on this topic
    Scalability
    Microsoft
    It does not appear to have a limit to how many teams and employees we can have using it
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Professional Services
    Microsoft
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Read full review
    Salesforce
    No answers on this topic
    Return on Investment
    Microsoft
    • Personally, I would say that by using Microsoft Teams, it upped my collaboration with my colleagues by around 50% or around more than half of what I usually did prior to using it.
    • I had 100% show rate and attendance on all of my meetings in the past 6 months.
    • If I may add, I also have been chattier & collaborative towards my colleagues in past 3 months particularly the month of December when we had huge traffic at work. I would estimate this behavior to have been increased by around 60% than what I usually incur during normal operating days.
    Incentivized
    Read full review
    Salesforce
    • Slack has been incredibly helpful in connecting various tech apps and ecosystems, creating a more streamlined and responsive process.
    • Slack has made it significantly easier to communicate with our team members across multiple time zones, creating a more engaging environment for our all-remote team.
    Incentivized
    Read full review
    ScreenShots