Likelihood to Recommend
PeopleMatter is well suited for location based, hourly hiring, and I would highly recommend it for onboarding in any scenario. It is not well suited today for corporate or professional recruiting. The onboarding and compliance components serve all audiences very well.
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The UKG Ready platform configured lay out and widgets are easy and fun. The ability to see your 'to do' and staff are great. However, the ability for administrators to manipulate the widgets and platform for personal preference is cumbersome
Adding a manager and grouping is way to complicated and cumbersome., also removing someone from the group is not easy understood
Read full review Pros Simplifies the On-boarding process. Easy to find and sort through applicants based on the individual store needs. Ensures all onboarding is complete before moving forward with the new hire. Integrations aid us in ensuring data flows through all systems based on our needs. Ensure the data is correct and duplicate entries no longer need to be made. Customer service is quick to answer and solve your questions. System is simple to use, our restaurant managers love the look and feel of the product. Read full review Time & Attendance - Easy for workforce to use especially with the mobile app. Payroll Processing - Offers step by step navigation to process payroll seamlessly. Reporting Features - Ability to filter data easily and reporting feature is strong. Implementation Teams - They are a true partner in this process and are detailed, professional, organized, and easy to work with. Customer Service - By the click of a button, I can open a case or chat request, and UKG is very prompt in reaching back out to me. If it is regarding payroll processing, the response time is almost immediate. Read full review Cons I wish PeopleMatter had an option to limit the visibility of attachments. The MyDocuments section allows one to upload important documents pertaining to the employee but because we use PeopleMatter like an online employee file... there are just some things the employee does not need to see. PeopleMatter has an option to have the employer upload documents they wish new hires to view and sign before their first day (i.e. policies, handbooks, etc.). However, it would be nice to make certain documents available to the job that the document pertains to. For example, there is a delivery driver statement that should be reviewed and signed by delivery drivers but this document shows up for all the other positions too such as for servers, cooks, and bartenders who do not need to read or review this document. Read full review A better review of community ideas that have hit high points threshold. When we go out searching for a solution and see an idea that would solve the solution and it has 500-1,000 points from 2 years ago, it's sad. Adjust the last remaining report screens that don't match the updated UI so it's consistent across all. Allow dashboard layouts to be reset without adjusting managers' customizations of their dashboards. Read full review Likelihood to Renew
I would definitely renew our use of PeopleMatter, because it would not be beneficial or cost effective for us to go back to doing it in house. If they are willing to listen to our needs and wants and update the program for the better on a regular basis why would you. I feel like we got in on the ground floor and we are evolving with them
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We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
Read full review Usability
It is extremely simple to use.
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The improvements have made some of my previous challenges easier...the new layout definitely makes it easier and you can toggle between different views. Some of the new features in recruitment have made things easier for our hiring managers...they really seem to like these features.
Read full review Reliability and Availability
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Read full review Performance
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Read full review Support Rating
The account reps were easily reachable. I have made different types of recommendation, especially about the communication part. There are videos and a help center with fairly quick response times. I can easily update my career site, and they even have a text to hire option. I have not used that yet, but we are discussing it.
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If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
Read full review In-Person Training
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Read full review Online Training
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Read full review Implementation Rating
I would just say make sure you really think about how you are setting up the product. Are you using the roles correctly? Can we automate any processes
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Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
Read full review Alternatives Considered
PeopleMatter is straight forward and easy to use - from the administrative side it is virtually an out of the box process. You plug in your locations, jobs, and availabilities, know your Onboarding steps, add a link to your website an go! It's not perfect but this was our first experience with any type of applicant tracking/onboarding/LMS - the reporting is more dynamic now than in the beginning and it is an evolution into what we truly can use!
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UKG Ready has similar functionality to others in the full suite HRIS space and what sets them apart is their customer service model, company values, and culture. The sales process was appropriate and enjoyable. They also provide a lot of different thank you's to their customers throughout the year. We love the community that is available to submit ideas and research as well.
Read full review Scalability
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Read full review Return on Investment We have reduced the followups with hiring almost by 90%. With reduced follow-ups, we don't have to have multiple people wasting their time on making sure that all hires have completed the required documentation. We had zero failures in missing hiring documentation. No more paper performance appraisals. Everything is online and easily trackable. Read full review With our previous third-party payroll provider, payroll processing was a 6-8 hour day. With the UKG Ready/UKG Telestaff combination, the process is completed in under 4 hours on a regular basis. Cloud hosting comes at a cost, but we have found that having the convenience of 24-hour support is a welcome offset to in-house IT, onsite hosting, and hardware management. UKG Ready's cloud hosting services are constantly updating software and feature redundant operations for records management. As an organization whose HR department is completely in-house, the UKG Ready platform saves HR time on a daily basis with multiple aspects of their day-to-day processes. All services from onboarding to offboarding and all components in between are available on UKG Ready. Read full review ScreenShots