What users are saying about
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Top Rated
851 Ratings
126 Ratings

SurveyMonkey

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Top Rated
851 Ratings
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Score 8.1 out of 100
126 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

SurveyMonkey

SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.
Anonymous | TrustRadius Reviewer

Typeform

I believe that Typeform is the best solution on the market for custom web forms, surveys, and more. The opportunities are really endless when you think about how forms can be used in a company - lead generation, user engagement surveys, training quiz, idea generation, etc. The information you collect can then be manipulated or sent to another service to automate processes within the organization
Jamie Drahos | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyMonkey
7.9
Typeform
7.5
Survey templates
SurveyMonkey
8.4
Typeform
7.7
Themes
SurveyMonkey
7.6
Typeform
7.6
Custom logo/branding
SurveyMonkey
7.8
Typeform
7.3

Survey Content

SurveyMonkey
8.3
Typeform
8.1
Changes to live survey
SurveyMonkey
8.6
Typeform
8.4
Question design help
SurveyMonkey
7.7
Typeform
7.4
Multiple question types
SurveyMonkey
8.8
Typeform
8.4

Survey Logic

SurveyMonkey
8.4
Typeform
7.7
Survey logic flexibility
SurveyMonkey
8.4
Typeform
7.7

Survey Reporting & Analytics

SurveyMonkey
8.3
Typeform
8.0
Response tracking
SurveyMonkey
8.6
Typeform
7.9
Data export
SurveyMonkey
8.6
Typeform
8.1
Standard reports
SurveyMonkey
8.3
Typeform
8.6
Custom reports
SurveyMonkey
8.1
Typeform
7.7
Analytics
SurveyMonkey
8.1
Typeform
7.8

Survey Administration & Security

SurveyMonkey
8.5
Typeform
7.8
Access controls
SurveyMonkey
8.6
Typeform
7.8
Compliance
SurveyMonkey
8.4
Typeform
7.7

Survey Distribution

SurveyMonkey
8.0
Typeform
8.6
Vendor-offered crowdsourcing
SurveyMonkey
8.0
Typeform
8.6
Respondent restrictions
SurveyMonkey
8.0
Typeform
8.7

Pros

SurveyMonkey

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Tiffany Consalvo | TrustRadius Reviewer

Typeform

  • Creating a form is really easy, no knowledge of coding is needed.
  • I like how you can navigate almost their entire website using only your keyboard. I think it shows new users that the forms you create can be navigated just as easily.
  • The ability to create a custom Thank You screen is great too. It allows your users to feel like this form was created specifically for them by you, not just generated online.
Dave Becker | TrustRadius Reviewer

Cons

SurveyMonkey

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Anonymous | TrustRadius Reviewer

Typeform

  • I would love to see improved integrations of Typeform with the other tools that we use. While Typeform's in-app chat integration with Intercom is great, it doesn't cover ALL of our use cases with issuing surveys, and we'd really like to see support for email surveys that are easy and quick for recipients to submit without additional hassle.
  • We will always welcome additional insights/analytics provided with the feedback results that come in for our Typeforms. The more presentable they are, the more we can use them for internal and external use. Typeform just recently added a 'Stories' beta that caters to this so we're excited to see what more they'll be doing with it.
  • While most of our team is pretty tech savvy and very independently figures out new technology, starting out with creating a first Typeform survey may be more challenging with other less technological teams, as their creator is very conservative with real estate and uses icons instead of titles for links (though you can mouse over the menu to see the title of an item).
Bethany Chan | TrustRadius Reviewer

Likelihood to Renew

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Ben Donkor | TrustRadius Reviewer

Typeform

Typeform 10.0
Based on 1 answer
We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
Anonymous | TrustRadius Reviewer

Usability

SurveyMonkey

SurveyMonkey 8.6
Based on 35 answers
SurveyMonkey is incredibly simple to use, each step is laid out clearly and precisely. They also provide templates that make the creation of surveys easier. They provide the analytics in a clear, easily manipulated way, along with several exporting options that make integrating the analytics into presentations simple.
Caroline Dobson | TrustRadius Reviewer

Typeform

Typeform 7.5
Based on 7 answers
The overall usability of Typeform is extremely easy and self explanatory. It was quick and simple to learn how to create surveys with the templates and how to add and customize the type of answers or questions you ask. It is very easy to pull the data from the survey results, where the data is broken down and has nice graphs.
Anonymous | TrustRadius Reviewer

Performance

SurveyMonkey

SurveyMonkey 6.0
Based on 2 answers
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Typeform

No score
No answers yet
No answers on this topic

Support Rating

SurveyMonkey

SurveyMonkey 7.5
Based on 35 answers
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
Betsy Scruggs | TrustRadius Reviewer

Typeform

Typeform 7.6
Based on 6 answers
Typeform has a great help section that ranges from first steps, making a form, and question types to results and account and profile settings. The tutorials are short and concisely cover what you need to get going within a couple of minutes. I think the community is also a plus, as one can ask questions about more complex outcomes or if one gets stuck with a particularly unique form creation scenario.
Anonymous | TrustRadius Reviewer

Implementation Rating

SurveyMonkey

SurveyMonkey 10.0
Based on 4 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Typeform

No score
No answers yet
No answers on this topic

Alternatives Considered

SurveyMonkey

I've been using SurveyMonkey for more than 20 years - most of the competitor solutions that I reviewed over 20 years ago don't even exist any longer, or they've been acquired by other firms. SurveyMonkey has stood the test of time, and never given me the need to seek out other competitive solutions
Ira Bornstein, MBA | TrustRadius Reviewer

Typeform

When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
Anonymous | TrustRadius Reviewer

Return on Investment

SurveyMonkey

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Megan Abbott | TrustRadius Reviewer

Typeform

  • Typeform is relatively cheap. This helps keeps cost down and ensure a positive ROI.
  • The ability to accept online payment and set up an online store is phenomenal. In theory, you don't even need a website any more for an online store. Just a domain forwarded to your Typeform.
Sean Pomory | TrustRadius Reviewer

Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. none
  3. Per User Per Month (billed monthly)
  4. Per User Per Month (billed annually)
Additional Pricing Details

Typeform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Typeform Editions & Modules

Edition
Essentials30.001
Professional35.001
Premium59.001
  1. *Per Month
Additional Pricing Details
*For annual contract.

Rating Summary

Likelihood to Recommend

SurveyMonkey
7.7
Typeform
8.1

Likelihood to Renew

SurveyMonkey
8.9
Typeform
10.0

Usability

SurveyMonkey
8.6
Typeform
7.5

Reliability and Availability

SurveyMonkey
10.0
Typeform

Performance

SurveyMonkey
6.0
Typeform

Support Rating

SurveyMonkey
7.5
Typeform
7.6

Implementation Rating

SurveyMonkey
10.0
Typeform

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