What users are saying about
Top Rated
974 Ratings
151 Ratings
Top Rated
974 Ratings
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Score 8 out of 100
151 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • SurveyMonkey ranks higher in 2 feature sets: Survey Content, Survey Administration & Security
  • Typeform ranks higher in 3 feature sets: Survey Format & Appearance, Survey Reporting & Analytics, Survey Distribution
  • SurveyMonkey and Typeform are tied in 1 feature set: Survey Logic

Survey Format & Appearance

6.8

SurveyMonkey

68%
7.1

Typeform

71%
Typeform ranks higher in 2/3 features

Survey templates

7.3
73%
71 Ratings
6.9
69%
43 Ratings

Themes

6.4
64%
64 Ratings
7.3
73%
45 Ratings

Custom logo/branding

6.7
67%
63 Ratings
7.2
72%
43 Ratings

Survey Content

7.6

SurveyMonkey

76%
7.4

Typeform

74%
SurveyMonkey ranks higher in 3/3 features

Changes to live survey

7.7
77%
58 Ratings
7.2
72%
40 Ratings

Question design help

7.2
72%
68 Ratings
6.9
69%
39 Ratings

Multiple question types

8.0
80%
74 Ratings
8.0
80%
45 Ratings

Survey Logic

7.4

SurveyMonkey

74%
7.4

Typeform

74%
SurveyMonkey ranks higher in 1/1 features

Survey logic flexibility

7.4
74%
68 Ratings
7.4
74%
39 Ratings

Survey Reporting & Analytics

7.3

SurveyMonkey

73%
8.0

Typeform

80%
Typeform ranks higher in 4/5 features

Response tracking

7.7
77%
73 Ratings
7.5
75%
43 Ratings

Data export

7.5
75%
70 Ratings
7.9
79%
41 Ratings

Standard reports

7.3
73%
73 Ratings
8.9
89%
38 Ratings

Custom reports

7.1
71%
60 Ratings
7.9
79%
25 Ratings

Analytics

7.0
70%
62 Ratings
7.6
76%
36 Ratings

Survey Administration & Security

7.4

SurveyMonkey

74%
5.9

Typeform

59%
SurveyMonkey ranks higher in 2/2 features

Access controls

7.5
75%
63 Ratings
4.9
49%
26 Ratings

Compliance

7.3
73%
54 Ratings
6.9
69%
24 Ratings

Survey Distribution

6.6

SurveyMonkey

66%
7.3

Typeform

73%
SurveyMonkey ranks higher in 1/2 features

Vendor-offered crowdsourcing

6.7
67%
29 Ratings
8.7
87%
9 Ratings

Respondent restrictions

6.5
65%
41 Ratings
5.9
59%
21 Ratings

Attribute Ratings

  • SurveyMonkey is rated higher in 1 area: Usability
  • Typeform is rated higher in 2 areas: Likelihood to Renew, Support Rating
  • SurveyMonkey and Typeform are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.8

SurveyMonkey

68%
103 Ratings
6.8

Typeform

68%
45 Ratings

Likelihood to Renew

9.0

SurveyMonkey

90%
26 Ratings
10.0

Typeform

100%
1 Rating

Usability

7.7

SurveyMonkey

77%
38 Ratings
7.1

Typeform

71%
9 Ratings

Availability

10.0

SurveyMonkey

100%
2 Ratings

Typeform

N/A
0 Ratings

Performance

6.0

SurveyMonkey

60%
2 Ratings

Typeform

N/A
0 Ratings

Support Rating

6.5

SurveyMonkey

65%
38 Ratings
6.9

Typeform

69%
8 Ratings

Implementation Rating

10.0

SurveyMonkey

100%
4 Ratings

Typeform

N/A
0 Ratings

Likelihood to Recommend

Momentive (SurveyMonkey, Inc)

SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.
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Typeform

Typeform is definitely a leader in the online survey space and that's for a reason. Between logic mapping and the ease of use for the end user, it's a solid app. The unfortunate thing, however, is the price tag--particularly considering the protection you receive from bots. Typeform only allows a certain number of responses at certain package levels, ie: the lowest level, you get a very limited number of responses but in order to receive more responses before your survey is locked, you must upgrade. This is what ultimately lead us to cancel with them. When you post a survey on Typeform, that survey is automatically posted publicly on their website--making it widely available to bots. Typeform offers no easy form of protection like a standardized captcha that you can add to the survey in order to filter bots out. Instead, there are several "work arounds" that they advise users to do that have very limited degrees of success. A quick online search shows that Typeform knows this is clearly an issue, yet they have yet to build in a bot-prevention feature. Since their plan prices vary by number of responses, it seems that they have no incentive to limit the amount of bots filling out surveys I believe. Ultimately, we canceled because, although the app is powerful, it just seemed like their business practices were unethical in my opinion.
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Pros

Momentive (SurveyMonkey, Inc)

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
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Typeform

  • The calculator tool allows you to use numerical formulas to create logic within your form for specific behavior.
  • Compatible with modern web browsers for both building a form and publishing, allowing it to work and look good on any device.
  • Integration with products like Zapier allow you to use it as part of a larger automation in your company.
  • Visually pleasing designs with use of themes, images and video to match your branding.
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Cons

Momentive (SurveyMonkey, Inc)

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
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Typeform

  • The pricing structure is a little steep, especially for the Pro+ plan. It would be nice if they had an a la carte option because there are some features we are paying for that we will never use.
  • When creating forms, sometimes the cursor will inexplicably leave the field you are typing in and leave you with incomplete sentences.
  • Even though we are paying for our use, we still have the Typeform branding on our forms, which I think should be removed once you upgrade from the basic plan.
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Pricing Details

SurveyMonkey

Starting Price

$0

Editions & Modules

SurveyMonkey editions and modules pricing
EditionModules
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.002
EnterpriseContact Sales3
Personal Plan - Standard Monthly99.004
Personal Plan - Advantage Annual34.005
Personal Plan - Premier Annual119.006

Footnotes

  1. Per User Per Month (billed annually)
  2. Per User Per Month (billed annually)
  3. none
  4. Per User Per Month (billed monthly)
  5. Per User Per Month (billed annually)
  6. Per User Per Month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Typeform

Starting Price

$3,000 *Per Month

Editions & Modules

Typeform editions and modules pricing
EditionModules
Essentials30.001
Professional35.002
Premium59.003

Footnotes

  1. *Per Month
  2. *Per Month
  3. *Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

*For annual contract.

Likelihood to Renew

Momentive (SurveyMonkey, Inc)

Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
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Typeform

We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
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Usability

Momentive (SurveyMonkey, Inc)

SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.
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Typeform

The overall usability of Typeform is extremely easy and self explanatory. It was quick and simple to learn how to create surveys with the templates and how to add and customize the type of answers or questions you ask. It is very easy to pull the data from the survey results, where the data is broken down and has nice graphs.
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Performance

Momentive (SurveyMonkey, Inc)

still to many limitations for more complex surveys --skips, filtered questions, etc.
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Typeform

No answers on this topic

Support Rating

Momentive (SurveyMonkey, Inc)

I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
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Typeform

Typeform has a great help section that ranges from first steps, making a form, and question types to results and account and profile settings. The tutorials are short and concisely cover what you need to get going within a couple of minutes. I think the community is also a plus, as one can ask questions about more complex outcomes or if one gets stuck with a particularly unique form creation scenario.
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Implementation Rating

Momentive (SurveyMonkey, Inc)

Implementation not required.
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Typeform

No answers on this topic

Alternatives Considered

Momentive (SurveyMonkey, Inc)

SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
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Typeform

When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
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Return on Investment

Momentive (SurveyMonkey, Inc)

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
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Typeform

  • Typeform has helped guide our Customer Success, Product, and Marketing teams in strategizing how to engage with customers better, and it has also given us a quick and easy way to do so! By collecting feedback and being able to share it across internal teams, we can coordinate our efforts to build our customers a better tool.
  • Typeform has proved to be an elegant solution to one of our earlier vexing problems (previous survey tools that looked annoying, had extremely limited branding options/were not customizable, and didn't integrate well with the rest of our tool set) while not breaking the bank for us - it's a very reasonable price point and does WAY more than the previous tools we were paying just as much for.
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