SurveyMonkey vs. Typeform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SurveyMonkey
Score 8.2 out of 10
N/A
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
$99
per month
Typeform
Score 8.4 out of 10
N/A
Typeform is online form and survey software, focused on high-quality visuals and user experience. Users can create surveys, registration forms, tests & quizzes, contests, tutorials, shopping carts, and contact forms, without needing to write code. Typeform offers freemium plan pricing. Their basic plan is free for one user; their Pro plan in $35/month for one user (includes logic jump, respondent notifications, calculator, custom thank you screen, hidden fields, payment fields, and 2GB file…
$30
*Per Month
Pricing
SurveyMonkeyTypeform
Editions & Modules
Team Advantage
$25
per month (billed annually) per user (starting at 3 users)
Team Premier
$75
per month (billed annually) per user (starting at 3 users)
Standard Monthly
$99
per month
Individual Plan - Advantage Annual
$468
per year
Individual Plan - Premier Annual
$1,428
per year
Essentials
$30
*Per Month
Professional
$35
*Per Month
Premium
$59
*Per Month
Offerings
Pricing Offerings
SurveyMonkeyTypeform
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*For annual contract.
More Pricing Information
Community Pulse
SurveyMonkeyTypeform
Considered Both Products
SurveyMonkey
Chose SurveyMonkey
I feel that SurveyMonkey and Typeform are both great platforms; however, Typeform is not for in depth type surveys. SurveyMonkey has an abundance of features that are not offered via Typeform. Both are used on a regular basis by my department.
Chose SurveyMonkey
Honestly, SurveyMonkey was on our radar before most of these other options, and as it has met basically all our needs, we've felt no need to switch. For the record, Typeform's interfaces for their surveys are much more beautiful and enjoyable to use.
Chose SurveyMonkey
SurveyMonkey has the most options in terms of available question formats, analysis and participant tracking, and customizability. Google Forms is a more basic interface with fewer options for tracking and analysis, and Typeform is better in terms of design and branding options …
Chose SurveyMonkey
SurveyMonkey stands with the best in terms of its ease of use, features, and strength in getting the job done.
Typeform
Chose Typeform
I actually use all of these services for different purposes.
SurveyMonkey we use for larger panel send surveys (love their Audience capabilities)
Typeform is for medium-length surveys, generally sending via email
Chose Typeform
SurveyMonkey is difficult to get a hold of and does not do a good job supporting you in the building process. Typeform is a very agile company, that has maintained it's start-up feel through its growth. When I first signed up we would regularly share information to mutually …
Chose Typeform
Logic jumps are huge. Typeform is outrageously powerful while it still feels approachable and easy to use. Google Forms is obviously very easy to use, but limited in branding, design, and flexibility. Typeform just blows all other products out of the water. I've used SurveyMonke…
Chose Typeform
The only option I knew about was SurveyMonkey, and it didn't have the ability (in the free version) to do some of what I needed it to do. Typeform gives us multiple options on each form, as well as the ability to create multiple forms. I can even duplicate a form and use it as …
Chose Typeform
We like the aesthetics of Typeform, but one thing we love about SurveyMonkey is that it automatically captures the user information (ie email and name) when sent in an email, while Typeform does not.

Visually, Typeform works for most of our needs and offers an experience that …
Chose Typeform
Typeform is much more user friendly that SurveyMonkey. I find it is much easier to use programs that are user friendly. While SM offers a great deal more features, sometimes offering too many bells and whistles and causing someone to shy away from the program, especially if …
Chose Typeform
We picked Typeform over Google Forms because it just has a lot more features that we use. Google Forms is great when you need a free, basic survey tool, but it lacks the sophistication that Typeform brings to the table. SurveyMonkey has a lot of the features that TypeForm has, …
Chose Typeform
Typeform was just much more modern-looking and flowed better than SurveyMonkey. As a SaaS we wanted a survey platform that matched our brand as much as possible and Typeform catered to that much better than Survicate and SurveyMonkey did. Through Typeform we had the …
Chose Typeform
When I used SurveyMonkey, the user experience was not at the same level as Typeform. It was cumbersome, and the user-interface was not as crisp or as modern. Airtable works like a spreadsheet, but gives you the power of a database. It also has an option to create forms, …
Chose Typeform
I found Typeform's user interface and design language to be more attractive and intuitive than SurveyMonkey. Typeform also beat them on pricing, so it was a no-brainer.
Chose Typeform
While SurveyMonkey certainly has years on its side and Google Forms has deep integration capabilities within the suite of solutions, you really can't beat the design or intuitiveness of Typeform. There are still some things we'd like to change about how the software works, but …
Chose Typeform
SurveyMonkey is very complicated to use. Its interface is not so intuitive and makes it hard to find what you need to customize a form. The end result is not so pretty and perhaps feels more clunky as opposed to Typeform's sleek presentation of questions. However, they have …
Chose Typeform
We tried both free & paid products. No doubt Google form does solve a lot of our basic use case but we were looking for lot more customisation as we wanted to open these survey within our app only. We started exploring different options including SurveyMonkey but we stuck to …
Chose Typeform
The logic mapping in Typeform was the deciding factor for us.
Chose Typeform
Typeform is an exclusive product for this function--mobile first with a modern layout and good interactions. It has some customizations and integrations. Every change made to the template can be observed in real time. It is the best to visualize collected information.
Chose Typeform
I find the layout and design of Typeform more suited for our academic surveys. There is a crisp, professionalism about the layout and design. I prefer the design features and presentation of the Typeform emails.
Chose Typeform
Typeform is the best of all the other forms and survey tools we have tried and used. It is superior in both the administration and user experience from all the others. However, we often have to use third-party tools to integrate Typeform with other tools (e.g., connecting …
Chose Typeform
Again, Typeform is your solution for better branded and designed surveys—and better user experience for the people taking the survey.
Chose Typeform
When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo
Chose Typeform
Typeform, from a form perspective, exceeds all of its competitors. It is cheap, easy to use and has some phenomenal reporting.

We continue to use Typeform because it has phenomenal value, it's easy to use, has an immersive experience for the user and has some of the best …
Chose Typeform
Out of the box, I think Typeform creates far more beautiful forms, and really sets itself apart from the other survey solutions with its UX. Almost all other form providers by default show form fields that look like normal form fields, grouped together in fieldsets, sometimes …
Top Pros
Top Cons
Features
SurveyMonkeyTypeform
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
SurveyMonkey
8.3
72 Ratings
5% above category average
Typeform
8.8
45 Ratings
11% above category average
Survey templates9.271 Ratings7.143 Ratings
Themes6.064 Ratings9.645 Ratings
Custom logo/branding9.663 Ratings9.643 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
SurveyMonkey
8.9
74 Ratings
3% above category average
Typeform
9.1
45 Ratings
6% above category average
Changes to live survey8.258 Ratings9.640 Ratings
Question design help9.268 Ratings7.939 Ratings
Multiple question types9.274 Ratings9.945 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
SurveyMonkey
7.2
68 Ratings
13% below category average
Typeform
7.5
39 Ratings
9% below category average
Survey logic flexibility7.268 Ratings7.539 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
SurveyMonkey
9.7
74 Ratings
17% above category average
Typeform
8.4
44 Ratings
2% above category average
Response tracking9.773 Ratings8.943 Ratings
Data export9.870 Ratings9.041 Ratings
Standard reports9.773 Ratings8.239 Ratings
Custom reports9.760 Ratings7.226 Ratings
Analytics9.561 Ratings8.737 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
SurveyMonkey
9.7
63 Ratings
12% above category average
Typeform
9.2
30 Ratings
6% above category average
Access controls9.763 Ratings8.527 Ratings
Compliance9.854 Ratings10.024 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
SurveyMonkey
9.7
44 Ratings
16% above category average
Typeform
7.8
23 Ratings
5% below category average
Vendor-offered crowdsourcing9.629 Ratings8.79 Ratings
Respondent restrictions9.842 Ratings6.922 Ratings
Best Alternatives
SurveyMonkeyTypeform
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Score 9.9 out of 10
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Score 9.9 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Enterprises
DocuWare
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Score 9.2 out of 10
Medallia
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Score 9.1 out of 10
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User Ratings
SurveyMonkeyTypeform
Likelihood to Recommend
8.8
(107 ratings)
8.0
(45 ratings)
Likelihood to Renew
9.0
(26 ratings)
10.0
(1 ratings)
Usability
9.4
(38 ratings)
9.3
(9 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
6.0
(1 ratings)
-
(0 ratings)
Support Rating
8.5
(35 ratings)
5.8
(7 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
SurveyMonkeyTypeform
Likelihood to Recommend
Momentive (SurveyMonkey, Inc)
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
Read full review
Typeform
Typeform is definitely a leader in the online survey space and that's for a reason. Between logic mapping and the ease of use for the end user, it's a solid app. The unfortunate thing, however, is the price tag--particularly considering the protection you receive from bots. Typeform only allows a certain number of responses at certain package levels, ie: the lowest level, you get a very limited number of responses but in order to receive more responses before your survey is locked, you must upgrade. This is what ultimately lead us to cancel with them. When you post a survey on Typeform, that survey is automatically posted publicly on their website--making it widely available to bots. Typeform offers no easy form of protection like a standardized captcha that you can add to the survey in order to filter bots out. Instead, there are several "work arounds" that they advise users to do that have very limited degrees of success. A quick online search shows that Typeform knows this is clearly an issue, yet they have yet to build in a bot-prevention feature. Since their plan prices vary by number of responses, it seems that they have no incentive to limit the amount of bots filling out surveys I believe. Ultimately, we canceled because, although the app is powerful, it just seemed like their business practices were unethical in my opinion.
Read full review
Pros
Momentive (SurveyMonkey, Inc)
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Read full review
Typeform
  • The calculator tool allows you to use numerical formulas to create logic within your form for specific behavior.
  • Compatible with modern web browsers for both building a form and publishing, allowing it to work and look good on any device.
  • Integration with products like Zapier allow you to use it as part of a larger automation in your company.
  • Visually pleasing designs with use of themes, images and video to match your branding.
Read full review
Cons
Momentive (SurveyMonkey, Inc)
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Read full review
Typeform
  • The pricing structure is a little steep, especially for the Pro+ plan. It would be nice if they had an a la carte option because there are some features we are paying for that we will never use.
  • When creating forms, sometimes the cursor will inexplicably leave the field you are typing in and leave you with incomplete sentences.
  • Even though we are paying for our use, we still have the Typeform branding on our forms, which I think should be removed once you upgrade from the basic plan.
Read full review
Likelihood to Renew
Momentive (SurveyMonkey, Inc)
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Read full review
Typeform
We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
Read full review
Usability
Momentive (SurveyMonkey, Inc)
It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
Read full review
Typeform
I feel it solves the problem and provides a decent ROI considering the increase in respondents and additional features like customising the Thank you page, colours, etc, according to the brand guidelines. Due to these customisations, we could open the survey URL within our app, which had also helped in save some technical bandwidth.
Read full review
Performance
Momentive (SurveyMonkey, Inc)
still to many limitations for more complex surveys --skips, filtered questions, etc.
Read full review
Typeform
No answers on this topic
Support Rating
Momentive (SurveyMonkey, Inc)
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
Read full review
Typeform
I haven't used the support portion of Typeform, as everything was quite easy to use. I have never encountered a situation where I did not know what to do or how to fix something myself. Typeform is very easy to adopt within any organization, no matter if you understand tech or not.
Read full review
Implementation Rating
Momentive (SurveyMonkey, Inc)
Implementation not required.
Read full review
Typeform
No answers on this topic
Alternatives Considered
Momentive (SurveyMonkey, Inc)
SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
Read full review
Typeform
When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
Read full review
Return on Investment
Momentive (SurveyMonkey, Inc)
  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Read full review
Typeform
  • Typeform has helped guide our Customer Success, Product, and Marketing teams in strategizing how to engage with customers better, and it has also given us a quick and easy way to do so! By collecting feedback and being able to share it across internal teams, we can coordinate our efforts to build our customers a better tool.
  • Typeform has proved to be an elegant solution to one of our earlier vexing problems (previous survey tools that looked annoying, had extremely limited branding options/were not customizable, and didn't integrate well with the rest of our tool set) while not breaking the bank for us - it's a very reasonable price point and does WAY more than the previous tools we were paying just as much for.
Read full review
ScreenShots