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An Honest Review
February 24, 2017

An Honest Review

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Armor Complete

It is being used by a client I have worked with for the last 2 years. The client chose Armor on our recommendation, based primarily on the built-in security aspect and the support SLAs. At the time, our contact on the client side was very concerned about security implications. Armor is currently hosting their production environments, as well as development, quality assurance, and user acceptance testing environments.
  • The main upside of the Armor solution in my opinion is the support team. It is easy to get a person on the phone if an outage is occurring and they are generally fairly responsive and knowledgeable.
  • The dashboard data available in the online portal is not refreshed often enough for it to be useful when trying to diagnose ongoing issues. We have needed to use external services to do real-time monitoring and gathering of information during production issue type events.
  • Any time my clients have experienced a production outage, the response to portal-submitted tickets is not fast enough. I always end up needing to call to get someone's attention in a timely manner.
  • Following production outages caused by changes made by resources at Armor (I can think of 2 occasions), we did not receive satisfactory explanations for the source of the issue. If someone makes a mistake, I'd rather they just admit the mistake and try to make up for the problem, rather than providing explanations that do not make sense given the empirical evidence we had from multiple systems.
  • Armor is very expensive as compared to using another cloud-based solution (such as AWS + an add-on security product). Our client currently using Armor has been discussing migrating to a less expensive solution, as the value add of support resources doesn't really provide enough to make the cost worth it for them.
For small companies with no IT departments and a limited number of servers needed, a solution like Armor would make sense. It is well-suited to less technical users. For large-scale companies with many servers, in-house IT departments, and teams of developers, a service like Armor makes less sense. Most of my clients fall into the latter category, but we do have the occasional client who falls into the former category. Those smaller clients generally balk at the cost of Armor and choose someone like Rackspace instead.