Enhanced 911 (E911)Enhanced 911 (or E911) services uses IP and location data to connect users on a unified communications platform or on an enterprise campus to emergency services. The enhanced service automatically displays the telephone number and physical location of the person caller on the emergency operator’s screen.Bandwidth1https://media.trustradius.com/product-logos/yM/Jz/NBCIW295RNB8-180x180.PNGSENTRY Enterprise 911 from Avaya2https://media.trustradius.com/vendor-logos/KL/QL/KWTPG30CTFLK-180x180.JPEGIntrado E9113https://media.trustradius.com/vendor-logos/TW/ME/EDCIZ7QPIS3V-180x180.PNGRedsky E9114https://media.trustradius.com/vendor-logos/iY/gp/VSLZ08LDNBOH-180x180.JPEGCisco Emergency Responder5https://media.trustradius.com/vendor-logos/bV/DJ/Z0PQ67X5146P-180x180.PNG

Enhanced 911 (E911) Solutions

Enhanced 911 (E911) Overview

What is Enhanced 911?

Enhanced 911 (or E911) is a VoIP service that allows IP and location data to connect users on a unified communications platform or on an enterprise campus to emergency services. The enhanced service automatically displays the telephone number and physical location of the person caller on the emergency operator’s screen.

E911 services emerge as a response to FCC rule changes, in a stated attempt to improve the effectiveness of wireless 911 calls. Kari's Law, signed in during 2018, requires that outbound dialing MLTS must provide direct access to 911 service without the caller having to dial an initial number, digit, prefix or other access number before dialing 911. VoIP calls, which can make it difficult for emergency responders to locate callers without callers directly telling them their location, are not excluded from coverage by the law if arising from a fixed location.

E911 requirements present are said to present an obstacle to wider adoption of non-traditional IP-based or PBX technologies. So UCaaS and VoIP providers can avail themselves or offer to customers a couple of solutions. A PS-ALI (for private switch automation location identification) is an E911 solution for PBX systems allowing enterprises to provide secure databases used by emergency systems with adequately specific location information. Alternately, a VoIP Positioning Center (VPC) is an IP-based service that allows enterprises to upload phone with location data to a national ALI database, presenting an optimal choice for VoIP providers, and their users. Next Generation 911 (or NG911) is a nascent technology, conceived as allowing callers to send text or other media (e.g. video, images, etc.) via an all-IP E911. NG911 is not fully implemented by PSAPs, or communications providers.

Enhanced 911 (E911) Products

Listings (1-5 of 5)

7 Ratings

Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.

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SENTRY available from Avaya is an E911 solution designed to provide a workflow so as to ensure both internal and Public Safety officials will have the information they need in a robust and cost-efficient solution. From On Premise to Hosted or a Hybrid model, Avaya aims to fulfill an enterprise's nee…

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Intrado (formerly West) offers enterprise E911 solutions to help protect the most important resources: employees, students and customers. It connects users to 911 emergency assistance – from the office, from remote branches, from the road, from any device. Intrado's solution can be deployed on a n…

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RedSky Technologies headquartered in Chicago provides on-premise and cloud-based E911 solutions, boasting that more than a million workers, students, guests and visitors rely on RedSky for E911 protection. RedSky leverages legacy standards as well as the new National Emergency Number Association (NE…

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Cisco Emergency Responder enhances the existing emergency 9-1-1 functionality offered by Cisco Unified Communications Manager. It assures that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that th…