Enhanced 911 (E911) Solutions

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Enhanced 911 (E911) Solutions Overview

What is Enhanced 911?

Enhanced 911 (or E911) is a VoIP service that allows IP and location data to connect users on a unified communications platform or on an enterprise campus to emergency services. The enhanced service automatically displays the telephone number and physical location of the person caller on the emergency operator’s screen.

E911 services emerge as a response to FCC rule changes, in a stated attempt to improve the effectiveness of wireless 911 calls. Kari's Law, signed in during 2018, requires that outbound dialing MLTS must provide direct access to 911 service without the caller having to dial an initial number, digit, prefix or other access number before dialing 911. VoIP calls, which can make it difficult for emergency responders to locate callers without callers directly telling them their location, are not excluded from coverage by the law if arising from a fixed location.

E911 requirements present are said to present an obstacle to wider adoption of non-traditional IP-based or PBX technologies. So UCaaS and VoIP providers can avail themselves or offer to customers a couple of solutions. A PS-ALI (for private switch automation location identification) is an E911 solution for PBX systems allowing enterprises to provide secure databases used by emergency systems with adequately specific location information. Alternately, a VoIP Positioning Center (VPC) is an IP-based service that allows enterprises to upload phone with location data to a national ALI database, presenting an optimal choice for VoIP providers, and their users. Next Generation 911 (or NG911) is a nascent technology, conceived as allowing callers to send text or other media (e.g. video, images, etc.) via an all-IP E911. NG911 is not fully implemented by PSAPs, or communications providers.

Enhanced 911 Systems include the following identifiable features:

  • Dispatchable location information

  • GPS tracking

  • Caller identification

  • Compatibility with UCaaS and VoIP technology

  • Direct routing to the Public Safety Answering Point (PSAP)

Enhanced 911 Comparison

When comparing Enhanced 911 Solutions, consider the following factors:

  1. FCC guidelines: Interconnected VoIP service providers must comply with federal E911 guidelines.

  2. Location: Your VoIP phone number must match your physical location to reach the appropriate emergency services.

  3. Call Limitations: E911 Solutions can not reach other types of emergency services, such as hospitals or law enforcement agencies.

Enhanced 911 Price

Enhanced 911 Solution prices vary depending on state and local jurisdiction. The service fees can range from $.0075 to $6.00.


Enhanced 911 (E911) Products

(1-7 of 7) Sorted by Most Reviews

Bandwidth

Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.

Flowroute

Flowroute, now owned and supported by Intrado (acquired June 2019) is a SIP Trunking solution designed to make it easy to connect an existing PBX system or an analog/digital telephone adapter in a few simple steps. Customers can scale up or down with unlimited call capacity, while…

VoIP Innovations

VoIP Innovations, now from Sangoma (acquired October 2019) is a wholesale SIP trunking provider, boasting the largest DID network and coverage in North America with aggressive wholesale rates on carrier services that include everything from origination, termination, and SMS/MMS to…

SENTRY Enterprise 911 from Avaya

SENTRY available from Avaya is an E911 solution designed to provide a workflow so as to ensure both internal and Public Safety officials will have the information they need in a robust and cost-efficient solution. From On Premise to Hosted or a Hybrid model, Avaya aims to fulfill…

Intrado E911

Intrado (formerly West) offers enterprise E911 solutions to help protect the most important resources: employees, students and customers. It connects users to 911 emergency assistance – from the office, from remote branches, from the road, from any device. Intrado's solution can…

Cisco Emergency Responder

Cisco Emergency Responder enhances the existing emergency 9-1-1 functionality offered by Cisco Unified Communications Manager. It assures that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location,…

Redsky E911

RedSky Technologies headquartered in Chicago provides on-premise and cloud-based E911 solutions, boasting that more than a million workers, students, guests and visitors rely on RedSky for E911 protection. RedSky leverages legacy standards as well as the new National Emergency Number…

Frequently Asked Questions

How does an Enhanced 911 Solution differ from the standard 911 emergency line?

Enhanced 911 Solutions automatically display the caller’s name and location, which ensures that first responders can arrive quickly. The 911 emergency line requires callers to provide their location over the phone.

What are the benefits of using an Enhanced 911 Solution?

An Enhanced 911 Solution provides more reliable location information. It is also designed to improve response time during emergencies.

What is the best Enhanced 911 Solution?

The Enhanced 911 Solution with the most reviews on TrustRadius is Bandwith. Their product consistently receives positive recommendations for price.

How much does an Enhanced 911 Solution cost

Enhanced 911 Solution prices vary depending on state or local jurisdiction. The service fees can range from $.0075 to $6.00.