What users are saying about
43 Ratings
Top Rated
974 Ratings
43 Ratings
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Score 10 out of 100
Top Rated
974 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Clicktools ranks higher in 6 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution

Survey Format & Appearance

8.3

Clicktools

83%
6.8

SurveyMonkey

68%
Clicktools ranks higher in 2/3 features

Survey templates

7.0
70%
11 Ratings
7.4
74%
71 Ratings

Themes

8.9
89%
12 Ratings
6.4
64%
64 Ratings

Custom logo/branding

8.9
89%
14 Ratings
6.7
67%
63 Ratings

Survey Content

8.9

Clicktools

89%
7.6

SurveyMonkey

76%
Clicktools ranks higher in 3/3 features

Changes to live survey

8.9
89%
16 Ratings
7.7
77%
58 Ratings

Question design help

8.9
89%
14 Ratings
7.2
72%
68 Ratings

Multiple question types

8.9
89%
16 Ratings
8.0
80%
74 Ratings

Survey Logic

8.0

Clicktools

80%
7.4

SurveyMonkey

74%
Clicktools ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
13 Ratings
7.4
74%
68 Ratings

Survey Reporting & Analytics

9.5

Clicktools

95%
7.3

SurveyMonkey

73%
Clicktools ranks higher in 5/5 features

Response tracking

9.9
99%
14 Ratings
7.7
77%
73 Ratings

Data export

9.9
99%
15 Ratings
7.5
75%
70 Ratings

Standard reports

9.0
90%
13 Ratings
7.3
73%
73 Ratings

Custom reports

9.9
99%
11 Ratings
7.1
71%
60 Ratings

Analytics

9.0
90%
11 Ratings
7.0
70%
62 Ratings

Survey Administration & Security

8.9

Clicktools

89%
7.4

SurveyMonkey

74%
Clicktools ranks higher in 2/2 features

Access controls

8.9
89%
14 Ratings
7.5
75%
63 Ratings

Compliance

9.0
90%
6 Ratings
7.3
73%
54 Ratings

Survey Distribution

9.0

Clicktools

90%
6.6

SurveyMonkey

66%
Clicktools ranks higher in 2/2 features

Vendor-offered crowdsourcing

10.0
100%
1 Rating
6.7
67%
29 Ratings

Respondent restrictions

8.0
80%
6 Ratings
6.5
65%
41 Ratings

Attribute Ratings

  • Clicktools is rated higher in 4 areas: Likelihood to Recommend, Usability, Performance, Support Rating
  • SurveyMonkey is rated higher in 1 area: Implementation Rating
  • Clicktools and SurveyMonkey are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

8.9

Clicktools

89%
28 Ratings
6.8

SurveyMonkey

68%
103 Ratings

Likelihood to Renew

9.0

Clicktools

90%
12 Ratings
9.0

SurveyMonkey

90%
26 Ratings

Usability

8.2

Clicktools

82%
4 Ratings
7.7

SurveyMonkey

77%
38 Ratings

Availability

Clicktools

N/A
0 Ratings
10.0

SurveyMonkey

100%
2 Ratings

Performance

8.0

Clicktools

80%
4 Ratings
6.0

SurveyMonkey

60%
2 Ratings

Support Rating

8.8

Clicktools

88%
12 Ratings
6.5

SurveyMonkey

65%
38 Ratings

Online Training

7.0

Clicktools

70%
1 Rating

SurveyMonkey

N/A
0 Ratings

Implementation Rating

9.6

Clicktools

96%
10 Ratings
10.0

SurveyMonkey

100%
4 Ratings

Configurability

7.0

Clicktools

70%
1 Rating

SurveyMonkey

N/A
0 Ratings

Ease of integration

7.0

Clicktools

70%
1 Rating

SurveyMonkey

N/A
0 Ratings

Product Scalability

7.0

Clicktools

70%
1 Rating

SurveyMonkey

N/A
0 Ratings

Vendor post-sale

9.0

Clicktools

90%
1 Rating

SurveyMonkey

N/A
0 Ratings

Vendor pre-sale

9.0

Clicktools

90%
1 Rating

SurveyMonkey

N/A
0 Ratings

Likelihood to Recommend

SAP

For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
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Momentive (SurveyMonkey, Inc)

SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.
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Pros

SAP

  • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
  • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
  • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
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Momentive (SurveyMonkey, Inc)

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
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Cons

SAP

  • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
  • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
  • Easier/more intuitive graphics uploading.
  • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
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Momentive (SurveyMonkey, Inc)

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Read full review

Pricing Details

Clicktools

Starting Price

Editions & Modules

Clicktools editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SurveyMonkey

    Starting Price

    $0

    Editions & Modules

    SurveyMonkey editions and modules pricing
    EditionModules
    Business Plan - Team Advantage27.001
    Business Plan - Team Premier89.002
    EnterpriseContact Sales3
    Personal Plan - Standard Monthly99.004
    Personal Plan - Advantage Annual34.005
    Personal Plan - Premier Annual119.006

    Footnotes

    1. Per User Per Month (billed annually)
    2. Per User Per Month (billed annually)
    3. none
    4. Per User Per Month (billed monthly)
    5. Per User Per Month (billed annually)
    6. Per User Per Month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    SAP

    We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
    Read full review

    Momentive (SurveyMonkey, Inc)

    Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
    Read full review

    Usability

    SAP

    ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
    Read full review

    Momentive (SurveyMonkey, Inc)

    SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.
    Read full review

    Performance

    SAP

    ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
    Read full review

    Momentive (SurveyMonkey, Inc)

    still to many limitations for more complex surveys --skips, filtered questions, etc.
    Read full review

    Support Rating

    SAP

    I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
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    Momentive (SurveyMonkey, Inc)

    I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
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    Implementation Rating

    SAP

    If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
    Read full review

    Momentive (SurveyMonkey, Inc)

    Implementation not required.
    Read full review

    Alternatives Considered

    SAP

    There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
    Read full review

    Momentive (SurveyMonkey, Inc)

    SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
    Read full review

    Return on Investment

    SAP

    • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
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    Momentive (SurveyMonkey, Inc)

    • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
    • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
    • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
    Read full review

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