What users are saying about
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
844 Ratings
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

SurveyMonkey

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
844 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Clicktools

For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clicktools
8.3
SurveyMonkey
7.9
Survey templates
Clicktools
7.0
SurveyMonkey
8.4
Themes
Clicktools
8.9
SurveyMonkey
7.6
Custom logo/branding
Clicktools
8.9
SurveyMonkey
7.8

Survey Content

Clicktools
8.9
SurveyMonkey
8.3
Changes to live survey
Clicktools
8.9
SurveyMonkey
8.6
Question design help
Clicktools
8.9
SurveyMonkey
7.7
Multiple question types
Clicktools
8.9
SurveyMonkey
8.8

Survey Logic

Clicktools
8.0
SurveyMonkey
8.4
Survey logic flexibility
Clicktools
8.0
SurveyMonkey
8.4

Survey Reporting & Analytics

Clicktools
9.5
SurveyMonkey
8.3
Response tracking
Clicktools
9.9
SurveyMonkey
8.6
Data export
Clicktools
9.9
SurveyMonkey
8.6
Standard reports
Clicktools
9.0
SurveyMonkey
8.3
Custom reports
Clicktools
9.9
SurveyMonkey
8.1
Analytics
Clicktools
9.0
SurveyMonkey
8.1

Survey Administration & Security

Clicktools
8.9
SurveyMonkey
8.5
Access controls
Clicktools
8.9
SurveyMonkey
8.6
Compliance
Clicktools
9.0
SurveyMonkey
8.4

Survey Distribution

Clicktools
9.0
SurveyMonkey
8.0
Vendor-offered crowdsourcing
Clicktools
10.0
SurveyMonkey
8.0
Respondent restrictions
Clicktools
8.0
SurveyMonkey
8.0

Pros

Clicktools

  • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
  • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
  • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Tiffany Consalvo | TrustRadius Reviewer

Cons

Clicktools

  • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
  • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
  • Easier/more intuitive graphics uploading.
  • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
Lauren Maunder | TrustRadius Reviewer

SurveyMonkey

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Clicktools

Clicktools 9.0
Based on 12 answers
We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Ben Donkor | TrustRadius Reviewer

Usability

Clicktools

Clicktools 8.2
Based on 4 answers
ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
Jennifer Robertson | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.6
Based on 35 answers
SurveyMonkey is incredibly simple to use, each step is laid out clearly and precisely. They also provide templates that make the creation of surveys easier. They provide the analytics in a clear, easily manipulated way, along with several exporting options that make integrating the analytics into presentations simple.
Caroline Dobson | TrustRadius Reviewer

Performance

Clicktools

Clicktools 8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 6.0
Based on 2 answers
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

Clicktools

Clicktools 8.8
Based on 6 answers
I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
Kristi Eide | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 7.5
Based on 35 answers
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
Betsy Scruggs | TrustRadius Reviewer

Implementation Rating

Clicktools

Clicktools 9.6
Based on 5 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
Kristi Eide | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 10.0
Based on 4 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

Clicktools

There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
Joy Wallis | TrustRadius Reviewer

SurveyMonkey

I've been using SurveyMonkey for more than 20 years - most of the competitor solutions that I reviewed over 20 years ago don't even exist any longer, or they've been acquired by other firms. SurveyMonkey has stood the test of time, and never given me the need to seek out other competitive solutions
Ira Bornstein, MBA | TrustRadius Reviewer

Return on Investment

Clicktools

  • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
Katie Meeker | TrustRadius Reviewer

SurveyMonkey

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Megan Abbott | TrustRadius Reviewer

Pricing Details

Clicktools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clicktools Editions & Modules

Additional Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. none
  3. Per User Per Month (billed monthly)
  4. Per User Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clicktools
8.9
SurveyMonkey
7.7

Likelihood to Renew

Clicktools
9.0
SurveyMonkey
8.9

Usability

Clicktools
8.2
SurveyMonkey
8.6

Reliability and Availability

Clicktools
SurveyMonkey
10.0

Performance

Clicktools
8.0
SurveyMonkey
6.0

Support Rating

Clicktools
8.8
SurveyMonkey
7.5

Online Training

Clicktools
7.0
SurveyMonkey

Implementation Rating

Clicktools
9.6
SurveyMonkey
10.0

Scalability

Clicktools
7.0
SurveyMonkey

Add comparison