What users are saying about

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings

Clicktools

40 Ratings

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Clicktools

40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Add comparison

Likelihood to Recommend

AskNicely

AskNicely is NPS software and it works very well. It sends surveys when you want it to, is smart enough not to spam people, and provides a solid feature set to evaluate and act on results. Do use AskNicely to measure your customer health. Do not use AskNicely to find out if end users (or consumers) are happy. This is much more a B2B than B2C solution.
Joel DeWitt profile photo

Clicktools

Clicktools works great for gathering results from our customers attending product training. I can't think of a time I have wanted to take survey results and it has not been an appropriate tool.
Lauren Maunder profile photo

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Clicktools
5.4
Survey templates
AskNicely
8.6
Clicktools
6.0
Themes
AskNicely
7.8
Clicktools
5.0
Custom logo/branding
AskNicely
8.3
Clicktools
5.1

Survey Content

AskNicely
8.7
Clicktools
6.1
Changes to live survey
AskNicely
8.9
Clicktools
6.1
Question design help
AskNicely
8.7
Clicktools
6.0
Multiple question types
AskNicely
8.4
Clicktools
6.1

Survey Logic

AskNicely
7.9
Clicktools
7.0
Survey logic flexibility
AskNicely
7.9
Clicktools
7.0

Survey Reporting & Analytics

AskNicely
8.4
Clicktools
7.0
Response tracking
AskNicely
8.9
Clicktools
7.0
Data export
AskNicely
8.6
Clicktools
7.0
Standard reports
AskNicely
8.4
Clicktools
7.0
Custom reports
AskNicely
7.8
Clicktools
7.0
Analytics
AskNicely
8.5
Clicktools
7.0

Survey Administration & Security

AskNicely
8.8
Clicktools
6.5
Access controls
AskNicely
8.9
Clicktools
6.0
Compliance
AskNicely
8.7
Clicktools
7.0

Survey Distribution

AskNicely
8.3
Clicktools
9.2
Vendor-offered crowdsourcing
AskNicely
8.2
Clicktools
10.0
Respondent restrictions
AskNicely
8.5
Clicktools
8.4

Pros

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt profile photo
  • Nice drag and drop functionality to move and re-arrange questions.
  • Syncs well with Salesforce.
  • Built-in templates to get you up and running quickly.
  • Nice added features- being able to group certain questions together, conditional questions, adding text boxes, hidden fields for contact information.
Kristi Eide profile photo

Cons

  • I did have some trouble loading the CSV list of contacts and porting over certain fields. It was not as configurable as I was led to expect. For instance, I did not see default fields for site, state, zip code, etc.
  • I would like to see more customization with the design of the outreach, specifically in branding, background images, and layout/spacing.
  • I would also be interested to see more customization/options for automating the emails, specifically by time zone or grouping them throughout the day (instead of all queued up at the same time).
Art Taylor profile photo
  • On surveys in multiple languages I would like the ability to choose how translations are synced on essay questions. You can map across the translation which is great for Chinese and English translation, but if answered in English it syncs English + English.
  • Would like to be able to sync additional information to Salesforce that will better assist us understanding where we need to focus our design of content, things like what language was chosen to respond in and what device type. We may be offering a survey in 10 languages but only 3 of them are being frequently used.
  • On multi checkbox question type if there are multiple lines to answer, the respondent only has to give an answer to one line in order to proceed even when the question is marked as required.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Clicktools9.0
Based on 12 answers
Switching to a new tool is a hassle and there is nothing about Clicktools (other than it is a little pricey for what we need) that we are unhappy with. We evaluated many tools before selecting Clicktools and there are not many out there that seamlessly integrate with Salesforce as well as Clicktools does. This tool also gave us many more options that the free (and some paid) options out there
Kristi Eide profile photo

Usability

No score
No answers yet
No answers on this topic
Clicktools8.2
Based on 4 answers
It's fairly intuitive, produces a great product and the customer support is fantastic. I only lowered the score because I find that the in-depth surveys that we run most often can take up to five minutes to produce results, which can be tiring since the interface only allows me to open one window of Clicktools so I can't run multiple results at a time. When I asked support if this was an issue that could be fixed they said it was because the graphics took time to generate the data.
Lauren Maunder profile photo

Performance

No score
No answers yet
No answers on this topic
Clicktools8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson profile photo

Support

No score
No answers yet
No answers on this topic
Clicktools8.8
Based on 6 answers
JP is a life saver. Every time I called support, I got an answer right away and assistance was top notch.I even had support help me over the weekend. AMAZING. The best support.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Clicktools9.6
Based on 5 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
Kristi Eide profile photo

Alternatives Considered

On the back end & integrations, we found AskNicely was much further along than its competitors. We also found the UX on AskNicely was much better than promoter.io.
Michael Sterling profile photo
Cvent, Survey Monkey
No photo available

Return on Investment

  • We have only recently implemented the product so don't have any figures relating to an ROI at this point, however, it has definitely helped identify some customers that may have been at risk of churning.
Nick Lampp profile photo
  • Better customer service
  • increased knowledge of customer needs, wants, and frustrations
No photo available

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Clicktools

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details