What users are saying about
Top Rated
48 Ratings
42 Ratings
Top Rated
48 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.7 out of 101
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Likelihood to Recommend

AskNicely

Because I use AskNicley myself and I know how NPS works I'd never give any company a 10 - because everybody can do better but I have been impressed with AskNicley and the results that we have had.
Craig Kelly profile photo

Clicktools

Clicktools works great for gathering results from our customers attending product training. I can't think of a time I have wanted to take survey results and it has not been an appropriate tool.
Lauren Maunder profile photo

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Clicktools
7.2
Survey templates
AskNicely
8.6
Clicktools
6.6
Themes
AskNicely
7.9
Clicktools
7.5
Custom logo/branding
AskNicely
8.3
Clicktools
7.5

Survey Content

AskNicely
8.7
Clicktools
7.8
Changes to live survey
AskNicely
8.9
Clicktools
7.8
Question design help
AskNicely
8.7
Clicktools
7.8
Multiple question types
AskNicely
8.4
Clicktools
7.8

Survey Logic

AskNicely
7.8
Clicktools
7.6
Survey logic flexibility
AskNicely
7.8
Clicktools
7.6

Survey Reporting & Analytics

AskNicely
8.4
Clicktools
8.6
Response tracking
AskNicely
8.9
Clicktools
8.8
Data export
AskNicely
8.6
Clicktools
8.8
Standard reports
AskNicely
8.4
Clicktools
8.2
Custom reports
AskNicely
7.8
Clicktools
8.8
Analytics
AskNicely
8.4
Clicktools
8.2

Survey Administration & Security

AskNicely
8.8
Clicktools
8.0
Access controls
AskNicely
8.9
Clicktools
7.8
Compliance
AskNicely
8.7
Clicktools
8.2

Survey Distribution

AskNicely
8.3
Clicktools
9.0
Vendor-offered crowdsourcing
AskNicely
8.2
Clicktools
10.0
Respondent restrictions
AskNicely
8.5
Clicktools
8.0

Pros

AskNicely

  • AskNicely is a point solution for NPS. If you have a problem collecting customer sentiment and feedback, they do that exclusively and they do it well!
  • The team at AskNicely is great. Every time you have a question/concern, they're eager to help and quick to respond. I always feel like they have our team's best interests at heart.
Jacob Pitcher profile photo

Clicktools

  • Integration with SFDC: Makes it easy to trigger survey sends - and store survey results within SFDC - so that multiple departments and stakeholders can view results.
  • Hidden Questions - Since we are mostly surveying our customers, we use Clicktools Hidden question fields to improve the survey experience. This way we don't need to ask the person filling out the survey their name or company - but are still able to attach the survey to their profile within SFDC.
  • Ease of Use - Clicktools is a robust, yet easy to use software. As someone who manages a team of people that deploy Clicktools, I don't use the product everyday, but I have a very small learning curve when I do need to jump in and create a survey.
Katie Meeker profile photo

Cons

AskNicely

  • Hard to complain about the service, but the only thing I'd like to be able to do *better* is collect and digest NPS on an account level vs. user level!
Jacob Pitcher profile photo

Clicktools

  • Text Insight Charts - We recently started using the Text Insight Charts - the functionality seems cool, but I think some more development is needed here to truly add value.
  • Customized Exit Pages - Clicktools offers this functionality, but is a paid feature. I believe this is something that should be included in the core functionality of the software vs. a paid add on.
Katie Meeker profile photo

Likelihood to Renew

AskNicely

No score
No answers yet
No answers on this topic

Clicktools

Clicktools 9.0
Based on 12 answers
Our teams rely on it to know how well they are received by our customers and it does not burden our Salesforce org with custom code
Joy Wallis profile photo

Usability

AskNicely

No score
No answers yet
No answers on this topic

Clicktools

Clicktools 8.2
Based on 4 answers
Very quick to create, map/link survey results to salesforce and publish. A survey requirement from our organization can be turned around within hours not days. The user interface is clean and well organized, although navigation can be a bit confusing (finding certain options) Overall we are very satisfied and so are our internal users.
No photo available

Performance

AskNicely

No score
No answers yet
No answers on this topic

Clicktools

Clicktools 8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson profile photo

Support

AskNicely

No score
No answers yet
No answers on this topic

Clicktools

Clicktools 8.8
Based on 6 answers
One of the pluses of using Clicktools is the immediate support I receive
Kimberly Devane profile photo

Implementation

AskNicely

No score
No answers yet
No answers on this topic

Clicktools

Clicktools 9.6
Based on 5 answers
I felt that it was a very easy product to implement.
No photo available

Alternatives Considered

AskNicely

We previously used a consulting company to survey a batch of customers which meant we had an influx of feedback to deal with and work through at one point in time rather than an on-going, steady stream of feedback.
Nick Lampp profile photo

Clicktools

The Salesforce automation is the key for me on why I converted from SurveyMonkey to Clicktools! I see that SurveyMonkey now offers this as well! Two years ago, it did not
Kimberly Devane profile photo

Return on Investment

AskNicely

  • Collecting NPS results through AskNicely has allowed our team to focus on certain areas of product development, direct Customer Success initiatives, and begin leveraging Customer Advocacy.
Jacob Pitcher profile photo

Clicktools

  • We've been able to coach some of our reps to provide better service, and our clients are much happier to see the responses we receive.
Richard Reiter profile photo

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clicktools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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