What users are saying about

AskNicely

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Top Rated
46 Ratings
40 Ratings

AskNicely

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Top Rated
46 Ratings
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Score 9 out of 101
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Add comparison

Likelihood to Recommend

AskNicely

AskNicely is perfect for an SMB who truly wants to begin building a formal Customer Experience program but does not have the internal resources to get started. With AskNicely, you can quickly not only measure NOS but take action like your larger competitors. It really is a difference maker.
Jim Ford profile photo

Clicktools

Great for NPS and customer success surveys. I know other customers have also used Clicktools for forms or call scripts, but this isn't something we've started leveraging yet
Katie Meeker profile photo

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Clicktools
5.4
Survey templates
AskNicely
8.6
Clicktools
6.0
Themes
AskNicely
7.8
Clicktools
5.0
Custom logo/branding
AskNicely
8.3
Clicktools
5.0

Survey Content

AskNicely
8.7
Clicktools
6.0
Changes to live survey
AskNicely
8.9
Clicktools
6.0
Question design help
AskNicely
8.7
Clicktools
6.0
Multiple question types
AskNicely
8.4
Clicktools
6.0

Survey Logic

AskNicely
7.9
Clicktools
7.0
Survey logic flexibility
AskNicely
7.9
Clicktools
7.0

Survey Reporting & Analytics

AskNicely
8.4
Clicktools
7.0
Response tracking
AskNicely
8.9
Clicktools
7.0
Data export
AskNicely
8.6
Clicktools
7.0
Standard reports
AskNicely
8.4
Clicktools
7.0
Custom reports
AskNicely
7.8
Clicktools
7.0
Analytics
AskNicely
8.5
Clicktools
7.0

Survey Administration & Security

AskNicely
8.8
Clicktools
6.5
Access controls
AskNicely
8.9
Clicktools
6.0
Compliance
AskNicely
8.7
Clicktools
7.0

Survey Distribution

AskNicely
8.3
Clicktools
9.2
Vendor-offered crowdsourcing
AskNicely
8.2
Clicktools
10.0
Respondent restrictions
AskNicely
8.5
Clicktools
8.4

Pros

  • We believe that AskNicely gives our customers the opportunity to relay their feeling back to us, either positive or negative.
  • AskNicely is a great way to communicate with your customer base and get the general feel of the strength of our relationships.
  • We have total control of the process so, for example, we use the recommended 90 day period touch point as you don't want to hassle your customers.
Craig Kelly profile photo
  • Integration with SFDC: Makes it easy to trigger survey sends - and store survey results within SFDC - so that multiple departments and stakeholders can view results.
  • Hidden Questions - Since we are mostly surveying our customers, we use Clicktools Hidden question fields to improve the survey experience. This way we don't need to ask the person filling out the survey their name or company - but are still able to attach the survey to their profile within SFDC.
  • Ease of Use - Clicktools is a robust, yet easy to use software. As someone who manages a team of people that deploy Clicktools, I don't use the product everyday, but I have a very small learning curve when I do need to jump in and create a survey.
Katie Meeker profile photo

Cons

  • Seeing as I am fairly new to the product I haven't found many ,if any weaknesses. The product works as we had hoped and delivered more.
Gavin Bratty profile photo
  • Honestly, I love Clicktools. I have no current feedback on items to improve. I work in software as well, so I know that's really odd--but you guys have hit it on the mark.
James Valent profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Clicktools9.0
Based on 12 answers
Not having to train on another tool is important. We already have experience with Clicktools and an established business partnership. Although I am not a decision maker for product purchases, I would support renewing with Clicktools if asked. Also, if customers are familiar with that look and feel I would keep it the same.
Margaret Brown profile photo

Usability

No score
No answers yet
No answers on this topic
Clicktools8.2
Based on 4 answers
Very quick to create, map/link survey results to salesforce and publish. A survey requirement from our organization can be turned around within hours not days. The user interface is clean and well organized, although navigation can be a bit confusing (finding certain options) Overall we are very satisfied and so are our internal users.
No photo available

Performance

No score
No answers yet
No answers on this topic
Clicktools8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson profile photo

Support

No score
No answers yet
No answers on this topic
Clicktools8.8
Based on 6 answers
JP is a life saver. Every time I called support, I got an answer right away and assistance was top notch.I even had support help me over the weekend. AMAZING. The best support.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Clicktools9.6
Based on 5 answers
I felt that it was a very easy product to implement.
No photo available

Alternatives Considered

We previously used a consulting company to survey a batch of customers which meant we had an influx of feedback to deal with and work through at one point in time rather than an on-going, steady stream of feedback.
Nick Lampp profile photo
Clicktools is best compatible tool with Salesforce.
No photo available

Return on Investment

  • We are still somewhat in the early stages but it is giving us a better idea of at risk customers.
Colin Daly profile photo
  • The recent use of the product for my contact form has saved me hours each week in eliminating the Salesforce management of the web to lead process.
Michael Sola profile photo

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Clicktools

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details