Cloud Call Center

Integration with ServiceNow: Many users have found 3CLogic's integration with ServiceNow to be invaluable, with some stating that it is a key reason for choosing the software. They praise its capability to grow and adjust along with ServiceNow upgrades.

Responsive customer service: Users consistently mention that 3CLogic has been very responsive to their requests and requirements for custom projects. They appreciate the quick responses from the customer service team and their willingness to help during the software setup.

Ease of use: Users describe 3CLogic as easy to use and navigate, highlighting its user-friendly interface. They find it simple to adjust to fit their processes and appreciate the training provided by 3CLogic for admins and agents.

API limitations: Some users have expressed that additional API options would be desirable, suggesting that the current API functionality may not fully meet their needs.

Lack of support: Several reviewers have mentioned that support tends to be an issue, as there are only a couple of support team members who can answer questions quickly and accurately. Although some users acknowledge that support has vastly improved in the last year, others still feel that there is room for further improvement.

Complexity and learning curve: A number of users find the software to be complex and daunting, particularly for those who are new to telecommunications software. They mention difficulties in learning the console and configuring certain features, but appreciate the responsive technicians who assist them.

Based on user reviews, here are the most common recommendations for 3CLogic:

1. Users have found 3CLogic to be a great option for effective communication at clients' homes and for flexible call center solutions.

2. Many users highly recommend 3CLogic as the best option for call center solutions.

3. However, some users feel that 3CLogic may not be suitable for all-in-one omnichannel solutions, suggesting that it has certain limitations in handling multiple communication channels seamlessly.

These recommendations reflect the experiences and perspectives of users who have used 3CLogic. They highlight the platform's strengths and identify areas where improvements could be made.