Cloud Call Center

Cloud Call Center

Score 9.3 out of 10
Cloud Call Center

Overview

What is Cloud Call Center?

Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.
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Recent Reviews

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Reviewer Pros & Cons

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Verified User
Manager in Marketing
Banking Company, 10,001+ employees
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Pricing

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Cloud Call Center

Cloud Call Center

N/A
Unavailable

What is Cloud Call Center?

Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Talkdesk

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Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Genesys Cloud CX

Genesys Cloud CX

$75
per month
What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Demos

Cloud Call Center
03:26
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Product Details

What is Cloud Call Center?

Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.

Cloud Call Center Video

Overview of Cloud Call Center

Cloud Call Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (4)

Reviews

(1-2 of 2)
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July 03, 2022

A brilliant enterprise calling solution.

Verified User
Manager in Marketing
Banking Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Cloud Call Center is used extensively by our support team and it has been a life saver. The tool is very simple at its core and get's the job done flawlessly. It has a very good inbuilt analytics tool that provides a deep dive of every session and the updates, stability/reliability of Cloud call are the best in the segment.
Pros and Cons
  • Analytics.
  • Exceptional support team.
  • Good user access controls.
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Likelihood to Recommend
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Cloud Call Center Feature Ratings
Contact Center Software (13)
88.46153846153847%
8.8
Agent dashboard
100%
10.0
Validate callers
90%
9.0
Outbound response
100%
10.0
Call forwarding
90%
9.0
Click-to-call (CTC)
80%
8.0
Warm transfer
90%
9.0
Predictive dialing
80%
8.0
Interactive voice response
80%
8.0
REST APIs
90%
9.0
Call scripts
90%
9.0
Call tracking
100%
10.0
Multichannel integration
80%
8.0
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
95.55555555555556%
9.6
Inbound call routing
90%
9.0
Omnichannel inbound routing
90%
9.0
Recording
80%
8.0
Quality management
100%
10.0
Call analytics
100%
10.0
Historical reporting
100%
10.0
Live reporting
100%
10.0
Customer surveys
100%
10.0
Customer interaction analytics
100%
10.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
Other Software Used
December 20, 2017

Great integrated VOIP system

Rolf Kramer | TrustRadius Reviewer
Rolf Kramer
CEO
Kranect (Information Technology and Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
CloudCall is our primary voice technology7. It integrates with our ATS/CRM as well as our reporting tool.
Pros and Cons
  • Ease of Use
  • Softphones
  • Integration to other applications
  • Softphone UI
  • Ring options
  • Sound integration
Likelihood to Recommend
Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
Return on Investment
  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality
Alternatives Considered
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
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