e-automate vs. Microsoft Dynamics 365 Field Service (FieldOne)

e-automate

Microsoft Dynamics 365 Field Service (FieldOne)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
e-automate	Score 9.9 out of 10	N/A	ECI Software Solutions offers e-automate, an ERP for office technology companies to automate business workflows and increase contract profitability.	N/A
Microsoft Dynamics 365 Field Service (FieldOne)	Score 10.0 out of 10	N/A	Microsoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching optimization, automated routing, and built-in customer relationship management (CRM).	$20 per month per user

Pricing

e-automate

Microsoft Dynamics 365 Field Service (FieldOne)

Editions & Modules

No answers on this topic

Subsequent qualifying1 Dynamics 365 app: $20
per month per user
First Dynamics 365 app: $95
per month per user

Offerings

Pricing Offerings
e-automate	Microsoft Dynamics 365 Field Service (FieldOne)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

User must be licensed for Dynamics 365 Field Service to qualify for reduced pricing.

More Pricing Information

Pricing Info

Community Pulse
	e-automate	Microsoft Dynamics 365 Field Service (FieldOne)
Top Pros	Pro Set up Pro Account set up Pro Inventory control	Pro Microsoft dynamics Pro Microsoft dynamics 365 Pro Mobile app
Top Cons	Minus Complex software Minus Work orders Minus Cause confusion	Minus Customer engagement Minus Mobile support Minus New field

Best Alternatives
	e-automate	Microsoft Dynamics 365 Field Service (FieldOne)
Small Businesses	Kickserv Score 9.3 out of 10	Kickserv Score 9.3 out of 10
Medium-sized Companies	Jotform Score 8.7 out of 10	Jotform Score 8.7 out of 10
Enterprises	ServiceNow Customer Service Management Score 7.9 out of 10	ServiceNow Customer Service Management Score 7.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	e-automate	Microsoft Dynamics 365 Field Service (FieldOne)
Likelihood to Recommend	9.1 (2 ratings)	10.0 (1 ratings)
Support Rating	7.0 (1 ratings)	- (0 ratings)

User Testimonials
	e-automate	Microsoft Dynamics 365 Field Service (FieldOne)
Likelihood to Recommend	ECI Software Solutions ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business. Incentivized EJ Eric Jurin Vice President of Technology Read full review	Microsoft Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering. Incentivized Verified User Anonymous Read full review
Pros	ECI Software Solutions Inventory control. Technician tracking. Quoting. Integration with 3rd party software. Incentivized Dale Bradford Network Administrator Read full review	Microsoft Optimized Resource Scheduling - both manual and automatic. Field Service (Dynamics 365) mobile app for the field service agents Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products Incentivized Verified User Anonymous Read full review
Cons	ECI Software Solutions Allowing multiple, movable windows within the program so you can bounce between screens. More friendly integration with third party apps. Incentivized EJ Eric Jurin Vice President of Technology Read full review	Microsoft Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also. Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for]. Incentivized Verified User Anonymous Read full review
Support Rating	ECI Software Solutions Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure. Incentivized EJ Eric Jurin Vice President of Technology Read full review	Microsoft No answers on this topic
Alternatives Considered	ECI Software Solutions Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs. Incentivized Dale Bradford Network Administrator Read full review	Microsoft No answers on this topic
Return on Investment	ECI Software Solutions It has given us better insights into how our IT side is growing. It took a lot of man-hours on our side to make it work for the IT side. Inventory is still a very manual process. Incentivized Dale Bradford Network Administrator Read full review	Microsoft ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service. Incentivized Verified User Anonymous Read full review
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