ECI e-automate vs. HouseCall Pro

ECI e-automate

6 Reviews and Ratings

HouseCall Pro

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ECI e-automate	Score 8.0 out of 10	N/A	ECI Software Solutions offers e-automate, an ERP for field services companies supporting workforce management and accounting needs.	N/A
HouseCall Pro	Score 9.7 out of 10	N/A	HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.	$65 per month 1 user

Pricing

ECI e-automate

HouseCall Pro

Editions & Modules

No answers on this topic

Website Builder: $25
per month/add on
Additional Users: $30
per user/per month
Sales Proposal Tool: $40
per month/add on
Recurring Servicing Plans: $40
per month/add on
Start: $65
per month
Grow: $149
per month
Manage: $229
per month
XL: Contact sales team

Offerings

Pricing Offerings
ECI e-automate	HouseCall Pro
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ECI e-automate	HouseCall Pro
Top Pros	Pro Set up Pro Account set up Pro Inventory control	Pro Credit card Pro User friendly Pro Customer communication
Top Cons	Minus Complex software Minus Work orders Minus Cause confusion	Minus Custom forms Minus Job costing Minus Custom fields

Best Alternatives
	ECI e-automate	HouseCall Pro
Small Businesses	Kickserv Score 9.3 out of 10	Kickserv Score 9.3 out of 10
Medium-sized Companies	Oracle Service Score 8.0 out of 10	Oracle Service Score 8.0 out of 10
Enterprises	Oracle Service Score 8.0 out of 10	Oracle Service Score 8.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ECI e-automate	HouseCall Pro
Likelihood to Recommend	9.1 (2 ratings)	7.0 (2 ratings)
Support Rating	7.0 (2 ratings)	- (0 ratings)

User Testimonials
	ECI e-automate	HouseCall Pro
Likelihood to Recommend	ECi Software Solutions ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business. Incentivized EJ Eric Jurin Vice President of Technology Read full review	HouseCall Pro [HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs Incentivized SH Sarah Hooley Office Manager Read full review
Pros	ECi Software Solutions Inventory control. Technician tracking. Quoting. Integration with 3rd party software. Incentivized Dale Bradford Network Administrator Read full review	HouseCall Pro Online Booking Instant credit card funding Customer Text Notifications Incentivized Ben Borenstein Electrical Contractor Read full review
Cons	ECi Software Solutions Allowing multiple, movable windows within the program so you can bounce between screens. More friendly integration with third party apps. Incentivized EJ Eric Jurin Vice President of Technology Read full review	HouseCall Pro Job costing QBO integration Reporting Incentivized SH Sarah Hooley Office Manager Read full review
Support Rating	ECi Software Solutions Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure. Incentivized EJ Eric Jurin Vice President of Technology Read full review	HouseCall Pro No answers on this topic
Alternatives Considered	ECi Software Solutions Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs. Incentivized Dale Bradford Network Administrator Read full review	HouseCall Pro Much easier to use. Incentivized Ben Borenstein Electrical Contractor Read full review
Return on Investment	ECi Software Solutions It has given us better insights into how our IT side is growing. It took a lot of man-hours on our side to make it work for the IT side. Inventory is still a very manual process. Incentivized Dale Bradford Network Administrator Read full review	HouseCall Pro Negative is time lost fixing books. Negative is having to use multiple programs to fulfill needs so it takes 2x as long. [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field. Incentivized SH Sarah Hooley Office Manager Read full review
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