ECI e-automate vs. HouseCall Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ECI e-automate
Score 8.0 out of 10
N/A
ECI Software Solutions offers e-automate, an ERP for field services companies supporting workforce management and accounting needs.N/A
HouseCall Pro
Score 9.7 out of 10
N/A
HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.
$65
per month 1 user
Pricing
ECI e-automateHouseCall Pro
Editions & Modules
No answers on this topic
Website Builder
$25
per month/add on
Additional Users
$30
per user/per month
Sales Proposal Tool
$40
per month/add on
Recurring Servicing Plans
$40
per month/add on
Start
$65
per month
Grow
$149
per month
Manage
$229
per month
XL
Contact sales team
Offerings
Pricing Offerings
ECI e-automateHouseCall Pro
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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ECI e-automateHouseCall Pro
Small Businesses
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Medium-sized Companies
Oracle Service
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Score 8.0 out of 10
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Score 8.0 out of 10
Enterprises
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All AlternativesView all alternativesView all alternatives
User Ratings
ECI e-automateHouseCall Pro
Likelihood to Recommend
9.1
(2 ratings)
7.0
(2 ratings)
Support Rating
7.0
(2 ratings)
-
(0 ratings)
User Testimonials
ECI e-automateHouseCall Pro
Likelihood to Recommend
ECi Software Solutions
ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business.
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HouseCall Pro
[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs
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Pros
ECi Software Solutions
  • Inventory control.
  • Technician tracking.
  • Quoting.
  • Integration with 3rd party software.
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HouseCall Pro
  • Online Booking
  • Instant credit card funding
  • Customer Text Notifications
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Cons
ECi Software Solutions
  • Allowing multiple, movable windows within the program so you can bounce between screens.
  • More friendly integration with third party apps.
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HouseCall Pro
  • Job costing
  • QBO integration
  • Reporting
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Support Rating
ECi Software Solutions
Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.
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HouseCall Pro
No answers on this topic
Alternatives Considered
ECi Software Solutions
Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs.
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HouseCall Pro
Much easier to use.
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Return on Investment
ECi Software Solutions
  • It has given us better insights into how our IT side is growing.
  • It took a lot of man-hours on our side to make it work for the IT side.
  • Inventory is still a very manual process.
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HouseCall Pro
  • Negative is time lost fixing books.
  • Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
  • [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.
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ScreenShots